Home > Business Phone Systems > 8x8 > 8x8 vs Grasshopper

8x8 vs Grasshopper

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Our analysts compared 8x8 vs Grasshopper based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
8x8 Software Tool
SelectHub Award Winner
Grasshopper Software Tool
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Product Basics

Analyst Rating

100 Detailed Analysis

User Sentiment

Good User Sentiment (586 Reviews)

Analyst Rating

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Detailed Analysis

User Sentiment

Great User Sentiment (789 Reviews)
8x8 is a unified communications as a service (UCaaS) system that provides cloud PBX functions like unlimited calling, SMS, automated call-attendant, call distribution, recording, three-way calling, visual voicemail and fax. In addition to utilizing its pre-designed meeting rooms, businesses can embed meetings with its Meetings-as-a-Service offering, Jitsi. It integrates with Microsoft Teams, Salesforce and ServiceNow seamlessly.

Its contact center enables omnichannel routing and effective customer engagement through speech and sentiment analysis and workforce management. Companies can establish a local presence through local phone porting with direct dialing across more than 120 countries. Teams can handle greater call volumes through even call distribution to employees for faster turnaround. It is HIPAA, FISMA SP 800-53 R4 and ISO 27001 certified for data governance compliance.
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Grasshopper is a cloud-based, virtual phone system for small businesses. In addition to custom greetings, on-hold music, call transfers, call forwarding and text messaging, it offers voicemail-to-email transcriptions and MP3 recordings. It’s available on all devices and facilitates auto-texting to clients, supporting sustained customer engagement. Delivers inbound faxes as PDF attachments into a team’s email inbox. Managers can view and analyze call history, usage and activity reports to maximize productivity. Teams can utilize local, toll-free and vanity numbers as well as unlimited local calling and business texting within the U.S. and Canada.
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Product Insights

  • Enhanced Collaboration: 8x8's unified communications platform seamlessly integrates voice, video, chat, and file sharing, fostering real-time collaboration and breaking down communication barriers.
  • Increased Productivity: Automated call routing, voicemail transcription, and presence management streamline workflows, allowing employees to focus on high-value tasks and maximize productivity.
  • Improved Customer Experience: Omnichannel support, intelligent call routing, and personalized interactions empower businesses to deliver exceptional customer experiences that build loyalty and drive growth.
  • Cost Savings: 8x8's cloud-based model eliminates the need for expensive hardware and maintenance, reducing operational costs and providing a scalable solution for businesses of all sizes.
  • Scalability and Flexibility: 8x8's platform adapts to changing business needs, allowing companies to add or remove users, features, and locations with ease, ensuring a future-proof communication solution.
  • Mobility and Remote Work Support: 8x8's mobile app and desktop clients empower employees to stay connected and productive from anywhere, supporting remote work and flexible work arrangements.
  • Security and Compliance: 8x8 adheres to industry-leading security standards and complies with regulatory requirements, ensuring the protection of sensitive data and maintaining business continuity.
  • Analytics and Reporting: Comprehensive analytics and reporting tools provide valuable insights into communication patterns, performance metrics, and customer interactions, enabling data-driven decision-making and continuous improvement.
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  • Access 24/7 Support: Get round-the-clock help in the U.S., regardless of the software plan. Obtain support via phone, chat, Facebook, Twitter and email. 
  • Reduce Costs: Take advantage of features like extensions, custom greetings, call handling and more at low prices. Use existing devices instead of purchasing additional equipment. 
  • Improve Professional Image: See if the call is business-related to respond to it better. Use custom greetings to direct callers to the correct department or employee. 
  • Easy To Use: Employ the software without hassle or prior technical knowledge. Set it up quickly and operate the simplified dashboard. 
  • Mobility: Eliminate the need to purchase additional equipment and run the business from a mobile app even while traveling. 
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  • All-in-One Communications: Connect employees and customers on a single app that offers all modes of communication including voice, video, chat and more. Reach customers located in over 120 countries with guaranteed uptime and voice quality. Full encryption with a large number of certifications ensures data remains secure. 
  • Business Phone: Manage voice services utilizing Cloud PBX technologies. 
    • Call Handling: Take control of calling productivity and privacy with caller ID, call blocking and do not disturb mode. Forward and transfer calls and create a virtual holding area for calls with Call Waiting and Call Parking. Three-way calling allows for three-party collaboration without any additional equipment or time restrictions. 
    • Customer Experience: Use auto-attendant voice services to route calls, provide self-service options and choose music to play while callers are on hold. Call queues route customers to the appropriate resources. 
    • Call Management: Balance employee workloads by evenly distributing calls. Monitor calls to ensure customer satisfaction and manage quality control. Assign employee roles and provide access to effective training resources. 
    • Emergency Services: Remain in compliance with federal emergency dialing requirements and ensure emergency notifications are up-to-date. 
    • Cost Center: Set up to five levels of hierarchy with site-based cost centers. Customize the structure of cost centers, payment methods and billing contacts. 
  • Video Conferencing: Reach up to 100 participants in a single HD video conference call. 
    • Backgrounds: Participants can blur the background of video calls or choose from a variety of backgrounds to create a personalized and professional setting. 
    • Mobile Browser: From mobile devices, join video calls with the same quality as on desktops. 
    • Host Controls: Lock meetings, create participant permissions and lobbies, and delegate hosts. 
    • End-to-End Encryption: Only allow participants with a shared key to join the meeting. 
    • Invite: Send invitations to a meeting from messages or allow participants to dial-in from more than 50 countries, from any of the included 11 toll-free numbers. 
    • Record: Record meetings and calls to save to the cloud to reference at a later time or send to participants that did not attend. 
    • Calendar: Schedule and send meeting invites directly from calendars using Google plug-ins and Microsoft add-ins. 
    • Stream and Share: Live-stream a conference call on YouTube with an unlimited number of viewers allowed. Share Youtube videos and audio from a computer or browser tab in a meeting. 
    • Analytics: View insights into meeting usage and adoption. 
    • Languages: Available in 46 languages. 
  • Team Chat: Instantly connect with anyone in the company’s global directory via one-on-one chat or with an entire team using team messaging capabilities. Securely share files with one or multiple members and create group chat rooms that are private, invite-only or public.  
  • Contact Center: Connect with agents, employees and customers through the cloud contact center, with built-in omnichannel routing that provides digital and voice channel support, efficient routing and self-serve capabilities. 
    • Automatic Call Distribution (ACD): Provide customers with precise caller-to-agent matching by routing to the agent most adept to handling the customer issue at hand, who receives full access to the customer’s history to better assist them. 
    • Interactive Voice Response (IVR): Provide self-serve call responses using conversational AI technology. Analyze customer journeys by capturing insights via built-in analytical tools. 
    • Digital Channels: View all digital channels from one single interface, ensuring a seamless customer experience. 
    • Predictive Dialer: Define dialing strategies, create campaigns, actively manage agent answering processes and more. 
    • Quality Management: Analyze customer interactions to assess areas in which agents need additional training. Create forms, view scores and track each agent’s progress. 
    • Customer Surveys: Give customers the opportunity to provide feedback, giving insight into what agents can improve on for future customer interactions. 
    • Call and Screen Recording: Access recordings using a simple interface protected by authorized supervisor search, playback, archive retrieval and more. Monitor multiple agents at the same time in a single window. 
    • Payment Processing: Allow customers to securely send payments by directing calls to a specific payment interface. Customers have the ability to enter payment info directly into the phone system. IVR structure eliminates the need for live agent interaction with customers during the payment process. 
  • APIs: Reach customers with industry-standard APIs that allow for extended functionality through SMS, chat apps, callstats and more. 
  • SIP Trunking: Access better call quality using tier 1 carriers to give PSTN service replacements such as emergency services and shortcodes, provided in over 40 countries, and toll-free and local numbers available in over 90 countries.  
  • Third Party App Integrations: Add popular applications such as Microsoft Teams, Salesforce, Google Workspace and more. 
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  • Business Texts: Send and receive text messages on a business number, deliver updates to customers and confirm appointments. Quickly respond to missed calls. Follow up with clients by giving text access to team members. Use business MMS picture messages for visual communication. 
  • Call Forwarding: Redirect incoming calls to another number(s) or service. Create a customized system to transfer to different numbers during a particular time of day. Pitch to potential customers while they wait on call via pre-recorded messages. 
  • Voicemail Transcription: Convert voicemails to text and receive them by email. Access them on the fly using an Android or iPhone app. Maintain and store searchable records. 
  • VoIP Calling: Use the internet to make calls and attain flexibility by using not traditional lines and avoiding poor reception. Save data by switching to Wi-Fi for outbound calls and text messages. 
  • Simultaneous Call Handling: Forward customer calls to alternate numbers when a line is busy or the designated number doesn’t answer. Allow customers to hear a regular ringtone rather than a busy tone, ensuring no missed calls. 
  • Virtual Faxes: Receive faxes without the fax machine and let customers send documents to a business number. Simplify workflows by receiving calls, texts and faxes on the same number. 
  • Customized Phone Greetings: Assign customized greeting messages to play when customers call, giving a more professional look. Save on labor costs spent employing someone to answer phone calls. Advertise office hours through an auto-response. 
  • Call Management: Create customized schedules to receive calls, and prevent unwanted callers by blocking them. Customize extension schedules individually and enable forwarding numbers to ring simultaneously. 
  • Call Tracking Metrics: Access three different report types to get performance updates. Attain information regarding the average length of calls, missed calls, hang-ups and more. Seamlessly analyze customer profiles of inbound callers. 
  • Instant Responses: Send instant messages to customers when calls are missed, provide availability details and eliminate the risk of losing potential clients. Include customized text, pictures, hyperlinks and additional company information. 
  • Ruby Receptionist: Employ Ruby when it’s impossible to answer customer calls. Customize greeting messages and enable Ruby to use them while answering calls. Cater to more potential customers with live answering, boost business performance and save money on regular receptionists. 
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Product Ranking

#13

among all
Business Phone Systems

#36

among all
Business Phone Systems

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 100 100 100 100 100 100 100 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 586 reviews
Great User Sentiment 789 reviews
79%
of users recommend this product

8x8 has a 'good' User Satisfaction Rating of 79% when considering 586 user reviews from 6 recognized software review sites.

88%
of users recommend this product

Grasshopper has a 'great' User Satisfaction Rating of 88% when considering 789 user reviews from 5 recognized software review sites.

4.0 (15)
4.6 (14)
4.2 (22)
4.1 (118)
3.96 (234)
4.41 (319)
3.8 (24)
4.5 (299)
4.2 (109)
n/a
3.8 (182)
4.7 (39)

Awards

SelectHub research analysts have evaluated 8x8 and concluded it deserves the award for the Best Overall Business Phone Systems available today and earns best-in-class honors for Calling features, Collaboration, Phone system and Voice intelligence & analytics.

Analysts' Pick Award
Calling features Award
Collaboration Award
Phone system Award
Voice intelligence & analytics Award

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Synopsis of User Ratings and Reviews

Seamless Integration: 8x8 seamlessly integrates with popular business applications like Salesforce and Microsoft Teams, streamlining workflows and enhancing productivity.
Advanced Call Management: Advanced call routing, call forwarding, and voicemail features provide businesses with robust call management capabilities, ensuring efficient handling of customer interactions.
Remote Work Flexibility: 8x8's cloud-based platform enables employees to work remotely with ease, accessing all essential phone system features from anywhere with an internet connection.
Cost-Effective Solution: 8x8 offers flexible pricing plans tailored to businesses of all sizes, providing a cost-effective alternative to traditional phone systems.
Scalability and Reliability: 8x8's scalable platform can accommodate businesses of any size, ensuring reliable and uninterrupted communication services.
Enhanced Collaboration: 8x8's collaboration tools, such as video conferencing and instant messaging, foster seamless team communication and improve productivity.
Exceptional Customer Support: 8x8 provides dedicated customer support, ensuring prompt resolution of any technical issues or inquiries.
User-Friendly Interface: 8x8's intuitive user interface makes it easy for employees to navigate and utilize the system's features, minimizing training time and maximizing efficiency.
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Cost: The solution’s price is reasonable, according to 67% of users.
Mobile App: According to 83% of users who reviewed, the mobile app is accessible and makes it easier for customers to use the software.
Usability: 100% of users who mentioned the functionality said it’s user-friendly.
Voicemail: Approximately 92% of clients said it's easy to add, accessible via email and comes with transcripts.
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Limited Customization: Users have reported difficulty in tailoring the system to their specific business needs, leading to a lack of flexibility.
Complex User Interface: The interface has been described as cluttered and unintuitive, making it challenging for users to navigate and manage the system efficiently.
Frequent Outages: Users have experienced unexpected system outages, resulting in disruptions to business operations and communication.
Poor Customer Support: Users have expressed dissatisfaction with the quality and responsiveness of customer support, making it difficult to resolve issues promptly.
High Costs: The cost of the system, including subscription fees and additional charges, has been a concern for some users.
Limited Integrations: The system's limited integration capabilities with other business applications have hindered its usefulness for users who rely on a connected ecosystem.
Security Concerns: Users have raised concerns about the security measures implemented in the system, particularly regarding data privacy and protection.
Lack of Advanced Features: The system may lack certain advanced features that are essential for businesses with complex communication needs, such as call recording, analytics, and advanced call routing.
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Customer Service: According to 67% of users who reviewed this, the customer service isn’t very helpful.
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8x8 is a business phone system that has received positive reviews from users in the past year. Many users praise its ease of use, reliability, and feature-richness. They also appreciate its ability to integrate with other business applications, such as CRM and ERP systems. 8x8 compares favorably to similar products in terms of its scalability, flexibility, and customer support. Its strengths include its cloud-based architecture, which makes it easy to deploy and manage, and its wide range of features, which can be customized to meet the needs of any business. However, some users have reported that 8x8 can be expensive, and that its customer support can be slow to respond at times. Overall, 8x8 is a well-rounded business phone system that is suitable for businesses of all sizes. It is particularly well-suited for businesses that need a scalable, flexible, and feature-rich solution. 8x8's differentiating factors include its focus on cloud-based solutions, its commitment to customer service, and its ability to integrate with other business applications. These factors are important because they allow businesses to take advantage of the latest technology, get the support they need, and streamline their operations. 8x8 is most suited for businesses that need a reliable, scalable, and feature-rich business phone system. It is also a good choice for businesses that want to integrate their phone system with other business applications.

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Grasshopper is a cloud-based VoIP system that allows businesses to maintain a professional image, take multiple calls simultaneously and separate business and personal numbers. According to users who have tried this product, the customer service isn’t up to the mark and clients often struggle to find a solution. Users unanimously appreciate usability and the mobile app is another beneficial aspect. The voicemail feature is handy. Customers can distinguish between personal and work calls, making it easier for them. In short, newer and small businesses who want a platform focusing on calling should go in for this solution. It’s ideal for companies with in-house and remote teams.

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Screenshots

Top Alternatives in Business Phone Systems

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Head-to-Head Comparison

8x8 VS 3CX
8x8 VS Bitrix24
8x8 VS CXone
8x8 VS Dialpad
8x8 VS Freshcaller
8x8 VS Fuze
8x8 VS GoToConnect
8x8 VS MiCloud Connect
8x8 VS Microsoft Teams

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