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Bandwidth vs Broadvoice

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Our analysts compared Bandwidth vs Broadvoice based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Bandwidth Software Tool
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Broadvoice Software Tool
SelectHub Award Winner
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Product Basics

Bandwidth is a cloud-based API provider that enables two-way calling, text messaging and video conferencing for leading unified communications platforms. Deployable in the cloud, on-premise or as a hybrid, it enables enterprise-level call tracking and analytics. Leveraging its robust architecture, developers can create video and video conferencing apps through WebRTC technology. Businesses can automate existing processes and call flows through its support for a wide range of codecs including VP9, VP8 and H.264. Integrating with major toll-free carriers, it ensures carrier redundancy for uninterrupted business workflows.

It ensures call security through multi-factor authentication (MFA) and phone number verification. Besides enabling click-to-call for customers, it provides intelligent call routing through IVR and automated SMS surveys for sustained customer outreach. In addition to phone number management through a dashboard, it provides number porting of up to 20,000 numbers. Working in the background, it powers integrations with Zoom, LogMein, Google, RingCentral and Microsoft through its powerful APIs.
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Broadvoice is a cloud-based solution that simplifies communication for small and medium-sized organizations. It offers voice calling, messaging, an auto attendant, visual voicemail, SIP trunking, video conferencing and business texting. It’s reliable, scalable and provides clients 24/7 customer support at an affordable cost. Use the mobile app for calling, chatting and messaging from any personal device.
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Product Assistance

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Product Insights

  • Cost Efficiency: Bandwidth helps businesses save on communication costs by offering scalable solutions that adapt to their needs, eliminating the need for expensive traditional phone systems.
  • Flexibility: Users can manage calls, messages, and video conferences from anywhere, using any device, providing the flexibility needed in today's mobile and dynamic work environments.
  • Improved Customer Experience: Features like automated attendants, call routing, and analytics ensure that customer calls are handled efficiently, leading to improved satisfaction and loyalty.
  • Scalability: As businesses grow, Bandwidth easily scales to accommodate increased call volumes and additional features without requiring significant infrastructure changes.
  • Reliability: With robust infrastructure and redundancy protocols, Bandwidth ensures high availability and minimal downtime, so businesses stay connected with their customers and teams.
  • Enhanced Communication: Integrated voice, video, and messaging capabilities foster better collaboration among team members and more engaging interactions with customers.
  • Compliance and Security: Bandwidth adheres to industry standards and regulations, providing secure communication channels that protect sensitive information.
  • Insightful Analytics: Access to detailed call analytics helps businesses make informed decisions, optimize communication strategies, and improve overall efficiency.
  • Customization: The platform offers extensive customization options, allowing businesses to tailor the system to their specific operational needs and customer service goals.
  • Professional Image: Advanced features like custom greetings, on-hold music, and professional voicemail options enhance a company's image and customer perception.
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  • Boost Collaboration: Allow up to 50 participants in a single meeting simultaneously. Increase team flexibility and efficiency. Enable one-to-one chat, collaboration and video conferencing. 
  • Strengthen Customer Support: Receive 24/7 assistance and US-based service. Enable free training and onboarding at on-site installations. 
  • Improve Scalability: Automatically enable call bursting to improve support during a sudden call volume surges. 
  • Save Money: Pay only for required call volumes with SIP trunking. Enable call path pricing for companies with limited call traffic. 
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  • Voice API: Build a custom voice calling solution for clients. Embed programmable voice directly into the application, network or product, without possessing a telecom infrastructure. Pay only for the time used and get access to pricing. Identify and address problems related to the quality and reliability of voice calls.
  • SMS API: Attain control, flexibility and insight and efficiently send messages to the tier 1 network. Get insights into which messages are getting delivered. Access real human support and eliminate the hassles attached to having a middleman.
  • MMS API: Send powerful and engaging text messages using images, videos, audio and GIFs even on toll-free and local numbers. Get charged the same price for an MMS irrespective of the number of characters.
  • Toll-Free SMS: Easily graduate from text messages to calls on the same number. Send high-volume messages using a single number, eliminating possible confusion amongst customers. Use it as an alternative to short code and connect with customers faster.
  • Group Messaging: Enable all the clients to be in the loop and quickly initiate group discussions without installing the app or possessing a smartphone. Connect to any network in the U.S. and Canada. Activate message-ready phone numbers.
  • Emergency Calling API: Provide accurate and reliable access to public safety without investing in expensive infrastructure. Connect users when required and automatically provide location information to the best-suited public safety agency.
  • Video API: Upgrade any web-based chat or call to video and create video applications powered by WebRTC. Enhance the customer engagement experience and facilitate personal interactions and connections. Use screen sharing and live video engagement. Access an easy-to-understand billing system, eliminating confusion. Attain Inbound and Outbound PSTN calling and support audio codecs, including VP9, VP8 and H.264.
  • Authentication API: Balance security with customized authentication messages and set a code expiration timeframe. Pay only for successful authentication. Safeguard brand equity by receiving one-time passcodes on existing numbers, eliminating the risk of sharing numbers with other businesses.
  • SIP Trunking: Enable high-quality calls using the cloud-based carrier network. Manage ports, order phone numbers and gain insights into telecom cost centers. Maintain compliance with 911 regulations. Access calling and billing details record (BDR). Get easy support from the 24/7 Network Operations Center (NOC).
  • Duet: Enable companies to migrate their telecom to Teams-leverage dynamic location capabilities within Teams to identify the location. Route 911 calls across the secure and highly reliable network, ensuring user safety. Acquire advantages such as fail-over control, call forwarding and real-time re-routes.
  • VoIP Origination: Access a wide-ranging coverage with direct peering connections, facilitating quality calls. Enjoy a powerful phone number solution with number ordering, porting and management tools. Support required line features and instant 911 address provisioning.
  • VoIP Termination: Eliminate the hassle of jumping on and off PSTN, allowing a reliable calling experience. Employ the geo-redundant core network with priority Tier 1 peering relationships to achieve better quality calls and fewer hops. Enable interconnections using peering agreements with major carriers across the U.S., Canada and internationally, ensuring quicker, hassle-free calls.
  • SMS Gateway: Remain up-to-date and well-versed with current messaging rules and regulations with the help of experts. Send an SMS to customers who only provide a phone number and without the aid of a cell phone. Ensure reliable delivery and connections to all major carriers.
  • Phone Number Lookup API: Attain knowledge regarding the carrier mix before sending messages, enabling the prediction of costs and message and deliverability rates. Quickly sort phone numbers, ensuring that messages are sent only to those numbers that can receive them. Use the correct type of multi-factor authentication.
  • Local Phone Numbers: Carry out business more innovatively by giving customers a personal and local touch. Add brand personality, context and privacy along with number ordering and provisioning. Assure customers that they can secure better help and understanding by talking to a real person who understands the business. Access the Bandwidth Phone Number Dashboard to track which numbers are getting more usage.
  • CNAM: Enable the lookup to pick from a database full of caller ID information displayed when someone calls. Easily add, update or delete entries using the portal or API. Add a personal touch to sales calls, employ CNAM to look up any number and help minimize missed calls and spam calls.
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  • Business Texting: Enable one-on-one conversations with clients. Easily route inbound messages to particular groups. Use templates to save time and communicate effectively. Preserve contact details and information. Divide customers into groups based on tags and assign agents to them. 
  • SIP Trunking: Upgrade existing hardware and adopt cloud-based services. Get virtual numbers. Control call menus, add and remove users and allow call recording. Review important call-related metrics to obtain communication insights. 
  • Salesforce Integration: Employ calling features and forge customer relationships. Create a personalized experience for clients. Record calls and dial contacts directly from the saved history. Automatically match incoming calls with customer records. Log accurate conversation details. 
  • Microsoft Teams Integration: Access essential features directly from the application on a device. Maintain all communication in one centralized place. Receive customer calls and stay in touch with teams on the fly. Track and log calls in the desktop app for convenience. 
  • Cloud PBX: Initiate video, text, chat and calls while checking voicemail using a single window. Access the dashboard for individual phone settings. Call or text via a personal device using a business number while on the app. View call metrics and monitor operations for several locations from a single interface. Employ auto attendants, call extensions and routing. 
  • Communicator: Use a business number to call, text and conference. Switch between different modes of communication. Employ call muting, blind call transfer and call hold. Get unique links to schedule future appointments. Leverage the company directory for numbers, email addresses and extensions.
  • Visual Voicemail: Access and read voicemails on the go with the speech-to-text option. 
  • Call Analytics: Track inbound calls and get a complete breakdown of origin, demographics and other call details. 
  • Meeting Lobbies: Allow private video conference calls to have lobbies, ensuring only the host has the authority to admit participants. 
  • Timetext: Schedule text messages whenever required. Employ automated responses to save time. 
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Product Ranking

#14

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#35

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Business Phone Systems

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User Sentiment Summary

Excellent User Sentiment 427 reviews
Excellent User Sentiment 45 reviews
92%
of users recommend this product

Bandwidth has a 'excellent' User Satisfaction Rating of 92% when considering 427 user reviews from 5 recognized software review sites.

91%
of users recommend this product

Broadvoice has a 'excellent' User Satisfaction Rating of 91% when considering 45 user reviews from 2 recognized software review sites.

4.6 (180)
n/a
4.6 (124)
4.55 (29)
4.6 (110)
4.6 (16)
4.4 (9)
n/a
4.9 (4)
n/a

Awards

Bandwidth stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Broadvoice stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Scalability: Bandwidth's platform is designed to grow with your business, allowing you to easily add new phone lines and features as needed. This scalability ensures that your phone system can adapt to your evolving communication requirements.
Cost-Effectiveness: Bandwidth offers competitive pricing plans, making it a cost-effective solution for businesses of all sizes. Their transparent pricing structure helps you understand your costs upfront, avoiding any surprises on your phone bill.
Reliability: Bandwidth has a strong reputation for reliability, ensuring that your phone system is always available when you need it. Their robust infrastructure and network redundancy minimize downtime and service interruptions.
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Feature-Rich: Broadvoice offers a wide array of features, including call recording, auto attendants, and voicemail to email, which can streamline communication processes for businesses.
Integrations: The platform integrates with popular CRM and productivity tools, such as Salesforce and Microsoft Teams, enabling users to consolidate workflows and enhance efficiency.
Scalability: Broadvoice's solutions are designed to accommodate the evolving needs of businesses, allowing them to easily add or remove users and features as their requirements change.
Cost-Effective: Broadvoice provides competitive pricing plans, making it an attractive option for budget-conscious businesses seeking reliable phone services.
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Call Quality Issues: Bandwidth's call quality has been reported as inconsistent, with users experiencing dropped calls, choppy audio, and latency issues, particularly in areas with weaker internet connections. This can be disruptive and unprofessional for businesses that rely on clear and reliable communication.
Customer Support Challenges: Bandwidth's customer support has received mixed reviews, with some users finding it difficult to get timely and effective assistance. Long wait times and unhelpful responses can be frustrating for businesses that need prompt resolution to technical issues.
Limited Features: Compared to some competitors, Bandwidth's feature set may be perceived as lacking, particularly for businesses with advanced communication needs. Features such as call recording, voicemail transcription, and integrations with CRM systems may be limited or require additional fees.
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Customer Service: Broadvoice's customer service has received negative feedback, with users reporting long wait times and unhelpful responses. The company's customer support team is said to be difficult to reach, and when users do get through, they often find that the representatives are unable to resolve their issues.
Reliability: Some users have experienced issues with Broadvoice's reliability, including dropped calls, poor call quality, and service outages. These issues can be disruptive to businesses that rely on their phone system for communication with customers and clients.
Features: While Broadvoice offers a range of features, some users have found that the features are not as robust or user-friendly as those offered by other VoIP providers. For example, some users have reported that the call forwarding feature is difficult to set up and use.
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Is your business phone system stuck in the dark ages? Need to expand your communications bandwidth? Bandwidth might be the solution you're looking for. User reviews from the past year highlight its strengths in call quality, reliability, and scalability, making it a top choice for businesses of all sizes. The platform's user-friendly interface and robust API integrations allow for seamless communication management, whether you're a small startup or a large enterprise. Users particularly appreciate the flexibility to port existing numbers and integrate with popular CRM systems like Salesforce, streamlining workflows and boosting productivity. Bandwidth's competitive pricing and pay-as-you-go model also make it a cost-effective solution for businesses with fluctuating communication needs. However, some users have noted that customer support can be slow at times, and the initial setup process may require some technical expertise. Additionally, while Bandwidth offers a wide range of features, some advanced functionalities may require additional fees. Despite these minor drawbacks, Bandwidth remains a popular choice for businesses seeking a reliable and scalable communication solution. Its ease of use, extensive features, and competitive pricing make it ideal for businesses looking to streamline their communication processes and enhance overall productivity. If you're ready to ditch your outdated phone system and embrace the future of business communication, Bandwidth is definitely worth considering.

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Let's amplify the voices of Broadvoice users and see what they have to say: Broadvoice generally receives positive feedback, with users highlighting its reliability, call quality, and comprehensive features as key strengths. The platform's stability ensures minimal downtime, allowing businesses to maintain consistent communication with clients. Users appreciate the clear voice quality, which enhances professionalism and customer satisfaction. Broadvoice's extensive feature set, including call recording, voicemail transcription, and virtual receptionist, empowers businesses to streamline communication processes and improve efficiency. Some users find the interface slightly complex initially, but training resources and customer support help overcome this challenge. Compared to competitors like RingCentral and Ooma, Broadvoice offers competitive pricing and a wider range of features, making it a compelling choice for businesses seeking a robust and cost-effective solution. However, some users note that Broadvoice's mobile app functionality could be improved. Overall, Broadvoice is well-suited for small to medium-sized businesses that prioritize reliability, call quality, and a comprehensive feature set to enhance their communication capabilities. Its scalability allows it to grow alongside businesses, making it a valuable long-term investment.

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