Home > Business Phone Systems > Bandwidth > Bandwidth vs GoToConnect

Bandwidth vs GoToConnect

Last Updated: November 18th, 2024

Our analysts compared Bandwidth vs GoToConnect based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

Get Free Demo Demo Request Pricing Pricing

Product Basics

Bandwidth is a cloud-based API provider that enables two-way calling, text messaging and video conferencing for leading unified communications platforms. Deployable in the cloud, on-premise or as a hybrid, it enables enterprise-level call tracking and analytics. Leveraging its robust architecture, developers can create video and video conferencing apps through WebRTC technology. Businesses can automate existing processes and call flows through its support for a wide range of codecs including VP9, VP8 and H.264. Integrating with major toll-free carriers, it ensures carrier redundancy for uninterrupted business workflows.

It ensures call security through multi-factor authentication (MFA) and phone number verification. Besides enabling click-to-call for customers, it provides intelligent call routing through IVR and automated SMS surveys for sustained customer outreach. In addition to phone number management through a dashboard, it provides number porting of up to 20,000 numbers. Working in the background, it powers integrations with Zoom, LogMein, Google, RingCentral and Microsoft through its powerful APIs.

GoToConnect (formerly Jive) is a cloud-based phone and virtual meeting solution that provides calling, chat and texting for web and desktop. In addition to on-demand webinars for brand marketing or training, it provides live video conferencing in HD with up to 250 participants, including screen sharing, collaboration, breakout rooms and participation analytics. With security functions such as call encryption and identity management, it adheres to universal security compliance regulations including SOC Type II and GDPR.

The vendor provides native apps for iOS and Android devices to stay connected on the go. Pricing is per user and varies by tier.

$0.01/Message, Usage-Based

Free Trial is available →

Get a free price quote

Tailored to your specific needs

$20/User, Monthly

Free Trial is unavailable →

Get a free price quote

Tailored to your specific needs

Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Cost Efficiency: Bandwidth helps businesses save on communication costs by offering scalable solutions that adapt to their needs, eliminating the need for expensive traditional phone systems.
Flexibility: Users can manage calls, messages, and video conferences from anywhere, using any device, providing the flexibility needed in today's mobile and dynamic work environments.
Improved Customer Experience: Features like automated attendants, call routing, and analytics ensure that customer calls are handled efficiently, leading to improved satisfaction and loyalty.
Scalability: As businesses grow, Bandwidth easily scales to accommodate increased call volumes and additional features without requiring significant infrastructure changes.
Reliability: With robust infrastructure and redundancy protocols, Bandwidth ensures high availability and minimal downtime, so businesses stay connected with their customers and teams.
Enhanced Communication: Integrated voice, video, and messaging capabilities foster better collaboration among team members and more engaging interactions with customers.
Compliance and Security: Bandwidth adheres to industry standards and regulations, providing secure communication channels that protect sensitive information.
Insightful Analytics: Access to detailed call analytics helps businesses make informed decisions, optimize communication strategies, and improve overall efficiency.
Customization: The platform offers extensive customization options, allowing businesses to tailor the system to their specific operational needs and customer service goals.
Professional Image: Advanced features like custom greetings, on-hold music, and professional voicemail options enhance a company's image and customer perception.

Simplified Collaboration: GoToConnect streamlines communication by combining phone, video conferencing, and messaging into one platform, eliminating the need to juggle multiple applications. This fosters a more cohesive and efficient collaboration experience for teams.
Enhanced Mobility: The platform's mobile app empowers your workforce to stay connected and productive from anywhere with an internet connection. Employees can make and receive calls, join meetings, and send messages just as they would from their office desks.
Scalability and Flexibility: GoToConnect effortlessly adapts to your business's evolving needs. Whether you're expanding your team or exploring new markets, the platform's flexible plans and features allow you to scale your communication system accordingly.
Cost Savings: By consolidating communication tools into one platform, GoToConnect can potentially reduce your overall communication expenses. Additionally, features like call routing and auto attendants can optimize call handling and minimize wasted time.
Improved Customer Experience: GoToConnect's features, such as call routing, voicemail transcription, and call analytics, enable businesses to provide a more responsive and personalized customer experience. This can lead to increased customer satisfaction and loyalty.
Enhanced Productivity: GoToConnect's unified communication features can significantly boost employee productivity. Features like presence indicators, instant messaging, and video conferencing facilitate quicker decision-making and problem-solving.
Streamlined Administration: The platform's centralized administration portal simplifies the management of your communication system. Administrators can easily add or remove users, configure settings, and monitor system usage from a single interface.

Voice API: Build a custom voice calling solution for clients. Embed programmable voice directly into the application, network or product, without possessing a telecom infrastructure. Pay only for the time used and get access to pricing. Identify and address problems related to the quality and reliability of voice calls.
SMS API: Attain control, flexibility and insight and efficiently send messages to the tier 1 network. Get insights into which messages are getting delivered. Access real human support and eliminate the hassles attached to having a middleman.
MMS API: Send powerful and engaging text messages using images, videos, audio and GIFs even on toll-free and local numbers. Get charged the same price for an MMS irrespective of the number of characters.
Toll-Free SMS: Easily graduate from text messages to calls on the same number. Send high-volume messages using a single number, eliminating possible confusion amongst customers. Use it as an alternative to short code and connect with customers faster.
Group Messaging: Enable all the clients to be in the loop and quickly initiate group discussions without installing the app or possessing a smartphone. Connect to any network in the U.S. and Canada. Activate message-ready phone numbers.
Emergency Calling API: Provide accurate and reliable access to public safety without investing in expensive infrastructure. Connect users when required and automatically provide location information to the best-suited public safety agency.
Video API: Upgrade any web-based chat or call to video and create video applications powered by WebRTC. Enhance the customer engagement experience and facilitate personal interactions and connections. Use screen sharing and live video engagement. Access an easy-to-understand billing system, eliminating confusion. Attain Inbound and Outbound PSTN calling and support audio codecs, including VP9, VP8 and H.264.
Authentication API: Balance security with customized authentication messages and set a code expiration timeframe. Pay only for successful authentication. Safeguard brand equity by receiving one-time passcodes on existing numbers, eliminating the risk of sharing numbers with other businesses.
SIP Trunking: Enable high-quality calls using the cloud-based carrier network. Manage ports, order phone numbers and gain insights into telecom cost centers. Maintain compliance with 911 regulations. Access calling and billing details record (BDR). Get easy support from the 24/7 Network Operations Center (NOC).
Duet: Enable companies to migrate their telecom to Teams-leverage dynamic location capabilities within Teams to identify the location. Route 911 calls across the secure and highly reliable network, ensuring user safety. Acquire advantages such as fail-over control, call forwarding and real-time re-routes.
VoIP Origination: Access a wide-ranging coverage with direct peering connections, facilitating quality calls. Enjoy a powerful phone number solution with number ordering, porting and management tools. Support required line features and instant 911 address provisioning.
VoIP Termination: Eliminate the hassle of jumping on and off PSTN, allowing a reliable calling experience. Employ the geo-redundant core network with priority Tier 1 peering relationships to achieve better quality calls and fewer hops. Enable interconnections using peering agreements with major carriers across the U.S., Canada and internationally, ensuring quicker, hassle-free calls.
SMS Gateway: Remain up-to-date and well-versed with current messaging rules and regulations with the help of experts. Send an SMS to customers who only provide a phone number and without the aid of a cell phone. Ensure reliable delivery and connections to all major carriers.
Phone Number Lookup API: Attain knowledge regarding the carrier mix before sending messages, enabling the prediction of costs and message and deliverability rates. Quickly sort phone numbers, ensuring that messages are sent only to those numbers that can receive them. Use the correct type of multi-factor authentication.
Local Phone Numbers: Carry out business more innovatively by giving customers a personal and local touch. Add brand personality, context and privacy along with number ordering and provisioning. Assure customers that they can secure better help and understanding by talking to a real person who understands the business. Access the Bandwidth Phone Number Dashboard to track which numbers are getting more usage.
CNAM: Enable the lookup to pick from a database full of caller ID information displayed when someone calls. Easily add, update or delete entries using the portal or API. Add a personal touch to sales calls, employ CNAM to look up any number and help minimize missed calls and spam calls.

Voice Calls: Connect on any web browser, laptop, desk phone or through iOS and Android apps. Maintain high-quality audio and video compatible with over 180 desk phone models. Send messages, videos, documents and more via chat.
Conferencing: Meet with up to 250 participants with support for 25 webcams and join scheduled meetings directly from a call or chat. Send invites to individuals in contact lists, create one-time meetings or set recurring times.
Admin Tools: Create call flows utilizing a drag-and-drop interface that displays where calls will be routed. Personalize phone greetings and inform customers of business hours with call-routing schedules. Analyze employee’s performance and communications with reports and dashboards.
Meeting: Host virtual meetings securely with encrypted sessions, meeting locks, single sign-on and more. HD video and built-in audio with VoIP and toll give the ability to meet from anywhere, anytime without downloads. Personalize meetings with screen and keyboard sharing, drawing tools, in-meeting chat and more.
Room Display: Display meetings in any room size, join meetings on third-party software without downloading external apps and sync Microsoft and Google to join directly from calendars. Use whiteboard mode to automatically adjust the projection screen to the size of the background.

Product Ranking

#14

among all
Business Phone Systems

#69

among all
Business Phone Systems

Find out who the leaders are

Analyst Rating Summary

we're gathering data

Show More Show More

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Bandwidth

GoToConnect

+ Add Product + Add Product

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

93%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

96%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

93%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

75%

25%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

93%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

71%

29%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

86%

14%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

User Sentiment Summary

92%

of users recommend this product

Bandwidth has a 'excellent' User Satisfaction Rating of 92% when considering 427 user reviews from 5 recognized software review sites.

90%

of users recommend this product

GoToConnect has a 'excellent' User Satisfaction Rating of 90% when considering 1281 user reviews from 5 recognized software review sites.

n/a

4.6 (14)

4.6 (180)

4.5 (643)

4.6 (124)

n/a

4.6 (110)

4.5 (567)

4.4 (9)

4.3 (10)

4.9 (4)

4.1 (47)

Awards

Synopsis of User Ratings and Reviews

Scalability: Bandwidth's platform is designed to grow with your business, allowing you to easily add new phone lines and features as needed. This scalability ensures that your phone system can adapt to your evolving communication requirements.

Cost-Effectiveness: Bandwidth offers competitive pricing plans, making it a cost-effective solution for businesses of all sizes. Their transparent pricing structure helps you understand your costs upfront, avoiding any surprises on your phone bill.

Reliability: Bandwidth has a strong reputation for reliability, ensuring that your phone system is always available when you need it. Their robust infrastructure and network redundancy minimize downtime and service interruptions.

Unified Communications: GoToConnect seamlessly integrates phone, video conferencing, and messaging, allowing users to switch between communication methods effortlessly. This feature is particularly beneficial for businesses with remote or hybrid teams, as it keeps everyone connected regardless of location.

Scalability: The platform's flexibility allows businesses to easily add or remove users and features as their needs evolve. This scalability eliminates the need for significant infrastructure investments and ensures the phone system can adapt to changing business requirements.

Cost-Effectiveness: GoToConnect often proves to be a more affordable option compared to traditional phone systems, especially for small and medium-sized businesses. The cloud-based nature of the platform eliminates the need for expensive hardware and maintenance costs, resulting in significant savings.

Mobile App: The GoToConnect mobile app empowers users to stay connected and productive while on the go. The app replicates the functionality of the desktop version, enabling users to make and receive calls, send messages, and participate in video conferences from their smartphones or tablets.

Call Quality Issues: Bandwidth's call quality has been reported as inconsistent, with users experiencing dropped calls, choppy audio, and latency issues, particularly in areas with weaker internet connections. This can be disruptive and unprofessional for businesses that rely on clear and reliable communication.

Customer Support Challenges: Bandwidth's customer support has received mixed reviews, with some users finding it difficult to get timely and effective assistance. Long wait times and unhelpful responses can be frustrating for businesses that need prompt resolution to technical issues.

Limited Features: Compared to some competitors, Bandwidth's feature set may be perceived as lacking, particularly for businesses with advanced communication needs. Features such as call recording, voicemail transcription, and integrations with CRM systems may be limited or require additional fees.

Call Quality Issues: Users frequently report problems like dropped calls, choppy audio, and static interference, hindering smooth and professional communication with clients and colleagues.

Mobile App Concerns: The mobile app often receives criticism for its clunky interface and limited functionality compared to the desktop version, impacting users who rely on their smartphones for business communication.

Admin Portal Challenges: Navigating the admin portal can be complex and unintuitive for users, making it difficult to efficiently manage settings, add users, and access essential features.

Customer Support Experiences: Some users express frustration with long wait times and unhelpful responses from customer support, leading to unresolved technical issues and a sense of dissatisfaction.

Is your business phone system stuck in the dark ages? Need to expand your communications bandwidth? Bandwidth might be the solution you're looking for. User reviews from the past year highlight its strengths in call quality, reliability, and scalability, making it a top choice for businesses of all sizes. The platform's user-friendly interface and robust API integrations allow for seamless communication management, whether you're a small startup or a large enterprise. Users particularly appreciate the flexibility to port existing numbers and integrate with popular CRM systems like Salesforce, streamlining workflows and boosting productivity. Bandwidth's competitive pricing and pay-as-you-go model also make it a cost-effective solution for businesses with fluctuating communication needs. However, some users have noted that customer support can be slow at times, and the initial setup process may require some technical expertise. Additionally, while Bandwidth offers a wide range of features, some advanced functionalities may require additional fees. Despite these minor drawbacks, Bandwidth remains a popular choice for businesses seeking a reliable and scalable communication solution. Its ease of use, extensive features, and competitive pricing make it ideal for businesses looking to streamline their communication processes and enhance overall productivity. If you're ready to ditch your outdated phone system and embrace the future of business communication, Bandwidth is definitely worth considering.

Over the past year, user reviews for GoToConnect have highlighted its strengths in providing a unified communication experience. The platform's integration of phone, video conferencing, and messaging capabilities has been praised for its ability to streamline workflows and enhance team collaboration. Users have particularly appreciated the user-friendly interface and intuitive design, making it easy for both tech-savvy and less experienced individuals to navigate the system effectively. The mobile app has also received positive feedback for its seamless functionality, allowing users to stay connected and productive while on the go. However, some users have expressed concerns regarding occasional call quality issues and dropped calls, particularly in areas with weaker internet connectivity. Additionally, while the platform offers a range of features, some users have found the pricing structure to be relatively expensive compared to competitors like RingCentral and Zoom, especially for smaller businesses with limited budgets. Despite these drawbacks, GoToConnect's emphasis on customer support has been a differentiating factor. Users have consistently commended the responsiveness and helpfulness of the support team in resolving technical issues and providing guidance. This focus on customer satisfaction has fostered a sense of trust and reliability among users. Overall, GoToConnect appears to be most suitable for small to medium-sized businesses seeking a comprehensive and user-friendly unified communications solution. Its integrated features and emphasis on customer support make it a valuable tool for enhancing team collaboration and streamlining communication processes. However, businesses with limited budgets or those operating in areas with unreliable internet connectivity may want to consider alternative options that better align with their specific needs and constraints.

Screenshots

Top Alternatives in Business Phone Systems

3CX

8x8

Bitrix24

CXone

Dialpad

Freshcaller

Fuze

GoToConnect

MiCloud Connect

Microsoft Teams

Nextiva

Ooma Office

RingCentral

Vonage

Zoom

Related Categories

Auto Attendant Systems

Business Phone Service Providers

Call Tracking Software

Cloud PBX

Cloud Phone Systems

Conference Call Services

Conference Calling Software

PBX Phone Systems

Screen Sharing Software

SIP Clients

SIP Trunk Providers

Small Business Phone Systems

Virtual Phone Systems

VoIP Phone Service Providers

VoIP Phone Systems

VoIP Softphones

VoIP Software

Auto Attendant Systems

Business Phone Service Providers

Call Tracking Software

Cloud PBX

Cloud Phone Systems

Conference Call Services

Conference Calling Software

PBX Phone Systems

Screen Sharing Software

SIP Clients

SIP Trunk Providers

Small Business Phone Systems

UCaaS Providers

Virtual Phone Systems

VoIP Phone Service Providers

VoIP Phone Systems

VoIP Softphones

VoIP Software

Compare other software products using the SelectHub platform

FAQ

How can I do a in-depth comparison of Bandwidth and GoToConnect? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for Business Phone Systems? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Which Business Phone Systems is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Is there a requirement template for Business Phone Systems? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics

Build Your Requirements

SelectHub Products Cost and Pricing Guide

Get Your Free Comparison Report

Table settings

Expand all details

Expand all scores

Collapsed view

Priority order