Home > Business Phone Systems > Bitrix24 > Bitrix24 vs Dialpad

Bitrix24 vs Dialpad

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Our analysts compared Bitrix24 vs Dialpad based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Bitrix24 Software Tool
Dialpad Software Tool
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Product Basics

Analyst Rating

80 Detailed Analysis

User Sentiment

Great User Sentiment (1460 Reviews)

Analyst Rating

95 Detailed Analysis

User Sentiment

Great User Sentiment (1190 Reviews)
Bitrix24 facilitates the execution of the customer journey. It supplies organizations with tools for marketing, sales and customer service activities such as lead generation, marketing automation, campaign management and call center support.

It comes with a free edition for companies with less advanced needs or a smaller budget. Deployment is available in the cloud and on-premise. It’s suitable for smaller businesses as well as enterprises with up to 50,000 employees.
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Dialpad is a unified communications as a service (UCaaS) platform available on desktop, mobile and through web browsers. It comes with a web app, voicemail transcription, online meetings and integration with Office 365 and Google Apps for Work. Advanced plans offer custom analytics and reporting, unlimited ring groups and integrations with Zendesk, Slack, Hubspot and Azure.

Its contact center provides interactive voice response (IVR), omnichannel routing and analytics dashboards for easy monitoring and coaching of call agents. AI-powered Voice Intelligence performs live sentiment analysis through automated note-taking so that supervisors can step in in time to help improve call outcomes. Through built-in machine learning, it highlights actionable call content and call summary for agent feedback. Subscribers can dial unlimited numbers across the U.S. and Canada. It is presently a preferred partner of Google, Microsoft and Sprint. The vendor offers a 14-day free trial.
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$39 Monthly
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$15/User, Monthly
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Tailored to your specific needs
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Windows
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Chromebook
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Mac
Linux
Android
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On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Automate Sales and Marketing Activities: Streamline time-consuming tasks with autoresponders, email sequences, reminder notifications and more. Apply set rules for sending messages on multiple channels, creating tasks, adding an item to a calendar, changing the status of a lead or deal and targeting on social media sites. Triggers include incoming messages, web form submissions, incoming calls and incoming emails.;
  • Track KPIs: Analytics and reporting capabilities provide an in-depth view of performance for metrics such as deals, leads, activity and sales. Custom fields pull metrics beyond what the standard reports generate.;
  • Connect With Third-Party Apps: Extend the system’s capabilities with over 100 apps for accounting, project management, VoIP integration, chatbots, HR and more. Integrations include Zapier, Google Analytics, Zendesk, Evernote and PayPal. A REST API allows creation of additional apps.;
  • Manage Client Projects: Handle project details, create tasks, collaborate with clients and track billable hours without using a third-party tool.;
  • Know Your Customers: Rich profiles provide a 360-degree view of all contacts, leads and customers, including timelines for tracking interactions. Comment, conduct calls, send messages, set tasks and more from a central dashboard.;
  • Organize Schedules: Manage appointments and view availability with built-in calendars. The system also confirms meetings, sends reminders, connects external calendar apps and shares calendars with other participants.;
  • Build Web Forms: Support lead generation efforts, leverage contact, support and feedback templates, and generate forms for online payments, with all data captured in Bitrix24. Forms are embeddable and include an opt-in checkbox.;
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  • Seamless Communication: Dialpad unifies all communication channels (voice, video, chat, SMS) into a single, intuitive platform, streamlining collaboration and eliminating the need for multiple apps.
  • Enhanced Productivity: AI-powered features, such as call transcription, note-taking, and automated follow-ups, free up time for teams to focus on high-value tasks.
  • Improved Customer Experience: Dialpad's omnichannel capabilities allow businesses to provide personalized and consistent support across all channels, enhancing customer satisfaction.
  • Cost Savings: Dialpad's cloud-based architecture eliminates the need for expensive hardware and maintenance costs, reducing operational expenses.
  • Scalability and Flexibility: Dialpad's flexible pricing plans and easy-to-use interface enable businesses of all sizes to scale their communication systems as needed.
  • Increased Mobility: Dialpad's mobile app allows teams to stay connected and productive from anywhere, fostering collaboration and remote work.
  • Improved Security: Dialpad meets industry-leading security standards, ensuring the privacy and confidentiality of sensitive business communications.
  • Real-Time Analytics: Dialpad provides detailed analytics and reporting, empowering businesses to track key metrics, identify trends, and optimize their communication strategies.
  • Integrations with Business Tools: Dialpad seamlessly integrates with popular CRM, productivity, and collaboration tools, enhancing workflow efficiency.
  • Exceptional Customer Support: Dialpad's dedicated support team provides personalized assistance and guidance, ensuring a smooth and successful implementation.
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  • Pipeline Management: A kanban layout provides a visual view of your pipeline. The software supports custom deal stages and multiple pipelines. 
  • Campaign Management: This feature lets you build dynamic or static audience segments, run advertising campaigns on social networks, and set up campaigns across channels such as bulk mail and instant messaging. It includes campaign templates and metrics. 
  • Call Center Capabilities: Features include: 
    • PBX (private branch exchange) functionality for routing, queueing, voicemail, call transfers and forwarding, employee extensions, and recording.
    • Telemarketing features such as voice or SMS broadcasting, automatic call transcribing and callback requests.
    • Local numbers across more than 50 countries.
    • Integration with RingCentral and other VoIP tools.
  • Customer Support Tools: Post business hours, send canned replies, route and transfer conversations, and view client and supervisor ratings with a live support widget. A helpdesk feature provides tickets, SLAs, statuses and case priority. A multichannel contact center lets service teams provide email and telephone support, live chat, social media support and more. 
  • Document Management: Manage quotes and invoices, create custom documents, set up recurring invoices and build a product catalog. Documents support e-signature, and the kanban layout shows what stage invoices are at. Includes multi-currency support and tax capabilities, with accounting achieved via integrations with Xero and QuickBooks. 
  • Mobile Apps: Free iOS and Android apps are available. 
  • Self-Hosted Solution: The on-premise solution is a scalable platform offering: 
    • LDAP and Active Directory support.
    • Web clustering.
    • Multiple single sign-on (SSO) options and robust security features such as two-factor authentication and RSA encryption.
    • Modules for eLearning, a helpdesk and idea management, which aren’t available in the cloud version.
    • Access to the source code for full customization.
    • Deployment on any major server, including readiness for AWS deployment
    • 30-day trial.
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  • Contact Center: Give employees valuable feedback using real-time screen recording to view an agent’s entire screen and evaluate workflows. Record customer-agent conversations and store them in a CRM database for later review. Access caller history and interact with customers on multiple platforms via omnichannel support. Provide a customer satisfaction (CSAT) survey for customers to leave reviews. 
  • Calling: Make calls on laptops, tablets, smartphones, or desk phones utilizing cloud calling and AI technology. 
    • VoIP: Provide high definition clarity conversations utilizing WebRTC and Opus codec technologies, ensuring 100% uptime SLA. 
    • User Set Up: Add new employees, assign roles and phone numbers to members, give permissions and more from one central location. Automatically sync employee’s Microsoft 365 and Google G Suite accounts, allowing document sharing, calendar correspondence and messaging. 
    • Voice Intelligence (Vi): Record, transcribe and capture essential action items during phone calls with built-in natural language processing (NLP) and voice recognition technology. Record who said what and when during a call with a back-and-forth, text format transcription. Search through recorded phone conversations for keywords and receive post-call summaries to keep track of important information exchanged during a call. 
    • Mobility: Work from anywhere and anytime on the business phone mobile app. Send messages, check voicemail and make, receive, transfer and record calls and more 
    • Call Distributor: Set up interactive voice response (IVR) to establish an automated call center tailor-made to assist customer’s specific needs. Create routing rules to send customer calls to appropriate departments automatically, giving callers the option to leave a voice message or receive a callback. Receive call analytics that shows available representatives, call duration and speed to answer.  
    • Call Handling: Transfer incoming calls to other members, forward to external numbers, add a third party and more. Switch calls between devices such as a laptop and smartphone. 
  • Messaging: Communicate with team members with SMS, MMS, Group SMS and more. Connect with customers, clients and vendors externally on any device. Switch ID to another department to conceal personal numbers. Communicate with peers with internal messaging, allowing for group messing with internal and external members. Show if a member is available, busy or away with presence and status functions. 
  • Web Conferencing: Conduct high-quality, secure video and audio conferencing calls with more than 50 international access numbers. 
    • Conference Call App: Join a conference call from any iOS or Android device. 
    • Controls: View current speakers, conference information and lists of participants. Change screen layouts from the grid view to the video view and switch between screen view and participant view during screen sharing. Mute all participants and lock conference calls with organizer controls. 
    • Group Chat: Ask a question, make a comment and communicate with meeting participants. 
    • Screen Sharing: Share a window, entire screen, document, tab within a window and more with meeting participants. 
    • Conference Call Dial-Out: Automatically dial-out to invited members before a conference call begins or send an invite during an active call. 
  • Security: Enforce data protection with 256-bit Advanced Encryption Standards on the Google Cloud Platform. Layered encryption keeps calls, messages and payments secure. Flag and reroute system failovers with built-in automatic backups, ensuring no data loss occurs. 
  • Sales Support: Provide agents with real-time, in-call support with Live Coach. Check on calls with live sentiment analysis, listen in on calls and join calls when additional help is needed. Give agents helpful advice when specific keywords or phrases are used on calls. 
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Product Ranking

#20

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Business Phone Systems

#23

among all
Business Phone Systems

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Analyst Rating Summary

80
95
66
93
82
88
90
95
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Integration & extensibility
Mobile features
Phone numbers
Security
Collaboration
Integration & extensibility
Mobile features
Phone numbers
Phone system
Voice intelligence & analytics

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Bitrix24
Dialpad
+ Add Product + Add Product
Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 66 82 90 100 100 62 80 71 93 88 95 100 100 100 100 100 0 25 50 75 100
64%
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93%
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13%
93%
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100%
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57%
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43%
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71%
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29%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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100%
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100%
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67%
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33%

User Sentiment Summary

Great User Sentiment 1460 reviews
Great User Sentiment 1190 reviews
82%
of users recommend this product

Bitrix24 has a 'great' User Satisfaction Rating of 82% when considering 1460 user reviews from 5 recognized software review sites.

86%
of users recommend this product

Dialpad has a 'great' User Satisfaction Rating of 86% when considering 1190 user reviews from 5 recognized software review sites.

4.7 (19)
4.7 (41)
4.1 (515)
4.3 (672)
4.1 (804)
4.3 (408)
4.2 (27)
4.2 (5)
4.1 (95)
3.8 (64)

Awards

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SelectHub research analysts have evaluated Dialpad and concluded it earns best-in-class honors for Phone system and Voice intelligence & analytics.

Phone system Award
Voice intelligence & analytics Award

Synopsis of User Ratings and Reviews

Budget-Friendly: 87% of users mentioning this aspect suggested that the software is inexpensive and fits well for any size organizations, providing good value for the price.
Workflows: It automates many tasks to make work easier, according to 88% of reviews about workflows.
Report Generation: 64% of user reviews referencing this feature indicated the reporting tool is useful.
Integration: The platform integrates all the necessary applications that users need, as observed by 67% of reviewers mentioning integration.
Customization: Users can customize Bitrix24 based on their needs, according to 66% of reviews mentioning customization.
Device Compatibility: It works well on all kinds of devices and various digital networks, according to 75% of users who reference compatibility.
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Seamless Integration: Dialpad effortlessly integrates with popular business tools like Google Workspace and Salesforce, streamlining communication and enhancing productivity.
Advanced Call Management: Its robust call management features, such as call forwarding, call recording, and voicemail transcription, empower businesses to handle calls efficiently and professionally.
Collaboration Hub: Dialpad serves as a central hub for team collaboration, enabling users to share files, send messages, and hold video conferences, fostering seamless communication and teamwork.
AI-Powered Insights: Dialpad's AI capabilities provide valuable insights into call performance, customer behavior, and agent productivity, helping businesses optimize their communication strategies.
Cost-Effective Solution: Dialpad's flexible pricing plans and cloud-based infrastructure make it an affordable and scalable solution for businesses of all sizes.
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User Interface: 57% of users mentioning the UI said it was difficult to understand and use for daily operational tasks.
Customer Support: 100% of users who talked about support remarked that it wasn’t prompt and supportive in solving product-related queries.
Unnecessary Features: 50% of the users referring to capabilities noted the platform has many unnecessary features that never come to use.
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Limited Integrations: Dialpad's integration options are limited compared to other business phone systems, making it difficult to connect with essential business tools.
Inconsistent Call Quality: Users have reported experiencing inconsistent call quality, including dropped calls and audio issues, which can disrupt business communications.
Complex User Interface: The Dialpad user interface can be complex and challenging to navigate, especially for users with limited technical expertise.
Limited Customization Options: Dialpad offers limited customization options, making it difficult to tailor the system to specific business needs.
Pricing Concerns: Some users have expressed concerns about Dialpad's pricing structure, finding it to be expensive compared to similar business phone systems.
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Bitrix24 is a collaboration platform that handles various tasks such as communications, notifications, subscriptions, reporting, workflow management and more. Automation, customization and integrations are a few noteworthy features. However, reviews noted that there are too many features and that the platform isn’t user-friendly. In addition, users found customer support unhelpful. Overall, it has all the basic CRM features along with extras like project management not always found in CRMs. That, along with a free subscription, makes it a good choice for companies on a tight budget.

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Dialpad consistently receives positive user reviews, with many praising its ease of use, feature-richness, and reliability. Users find it intuitive to set up and manage, with a user-friendly interface and comprehensive documentation. Dialpad's robust feature set, including video conferencing, call recording, and CRM integration, meets the needs of businesses of all sizes. Its reliability is also a key strength, with users reporting minimal downtime and excellent call quality. Compared to similar products, Dialpad stands out for its cloud-based architecture, which provides flexibility and scalability. Users appreciate the ability to access Dialpad from any device, allowing for remote work and collaboration. Dialpad's AI-powered features, such as call transcription and sentiment analysis, also differentiate it from competitors, providing valuable insights and improving customer interactions. Dialpad is best suited for businesses looking for a comprehensive and easy-to-use business phone system. Its cloud-based architecture, feature-richness, and reliability make it an excellent choice for companies of all sizes, particularly those with remote or distributed teams. Dialpad's AI-powered features provide an added advantage for businesses seeking to enhance customer interactions and gain valuable insights.

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Screenshots

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Head-to-Head Comparison

Bitrix24 VS 3CX
Bitrix24 VS 8x8
Bitrix24 VS CXone
Bitrix24 VS Dialpad
Bitrix24 VS Freshcaller
Bitrix24 VS Fuze
Bitrix24 VS GoToConnect
Bitrix24 VS MiCloud Connect
Bitrix24 VS Microsoft Teams
Bitrix24 VS Nextiva

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