Fuze vs 8x8 Work

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Our analysts compared Fuze vs 8x8 Work based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Fuze Software Tool
8x8 Work Software Tool

Product Basics

Fuze is a cloud-based business phone system that provides a range of communication and collaboration tools for businesses of all sizes. It offers features such as voice calling, video conferencing, instant messaging, file sharing, and more. Fuze is designed to be easy to use and manage, and it can be integrated with a variety of other business applications. It is most suited for businesses that need a reliable and affordable phone system with advanced features.

Some of the key benefits of Fuze include its affordability, ease of use, and scalability. Fuze is also highly reliable, with a 99.99% uptime guarantee. Additionally, Fuze offers a variety of popular features, such as call forwarding, voicemail, and call recording. Fuze compares favorably to similar products based on user experiences within the context of Business Phone. It is generally considered to be one of the best business phone systems on the market.

Fuze offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19.99 per user per month, and they include a variety of features. Fuze also offers a free trial so that businesses can try the service before they commit to a paid plan.

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8x8 Work is an easy-to-manage business communication application that empowers working individuals to connect faster and better. It enables conversations to grow organically from text to voice to video and back and combines a robust business phone system with analytics, video conferencing and more.

Team members can collaborate and share files in secure chat rooms. All employees can set business hours and redirect calls. Individuals can strengthen relationships, communicate effectively and have better experiences by attaining greater call management flexibility, conducting meetings seamlessly and not having to switch repeatedly between apps.
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$15/User, Monthly
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Tailored to your specific needs
$15 Monthly
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Seamless Communication: Fuze unifies all communication channels, including voice, video, messaging, and file sharing, into a single, intuitive platform, enabling seamless collaboration and efficient information exchange.
  • Enhanced Productivity: By integrating with popular business applications and offering features like presence management, call recording, and transcription, Fuze streamlines workflows, reduces distractions, and boosts productivity.
  • Cost Savings: Fuze eliminates the need for multiple communication systems, reducing hardware and maintenance costs. Its cloud-based architecture also offers flexible pricing options, allowing businesses to scale their communication needs without breaking the bank.
  • Improved Customer Experience: Fuze's omnichannel capabilities empower businesses to provide exceptional customer service across all channels, ensuring prompt and personalized responses that enhance customer satisfaction.
  • Increased Mobility: Fuze's mobile app allows employees to stay connected and productive from anywhere, enabling remote work and flexible schedules that cater to modern business needs.
  • Enhanced Security: Fuze adheres to industry-leading security standards and employs robust encryption protocols to protect sensitive data and ensure compliance with regulatory requirements.
  • Scalability and Flexibility: Fuze's cloud-based infrastructure allows businesses to easily scale their communication systems as their needs evolve, accommodating growth and changes in business operations.
  • Improved Collaboration: Fuze's video conferencing and screen sharing capabilities foster effective collaboration among team members, regardless of their location, breaking down geographical barriers and promoting teamwork.
  • Simplified Management: Fuze's centralized administration portal provides IT teams with a comprehensive view and control over the entire communication system, simplifying management and reducing administrative overhead.
  • Exceptional Support: Fuze offers dedicated customer support, ensuring that businesses receive prompt assistance and guidance whenever needed, minimizing downtime and maximizing system uptime.
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  • Enhanced Communication: 8x8 Work unifies multiple communication channels, including voice, video, chat, and email, into a single, intuitive platform, streamlining collaboration and improving productivity.
  • Exceptional Call Quality: Experience crystal-clear voice calls with advanced audio codecs and noise cancellation, ensuring seamless communication and reducing distractions.
  • Seamless Mobility: Access your business phone system from anywhere, on any device, with mobile apps that mirror the desktop experience, enabling you to stay connected and responsive.
  • Automated Call Handling: Customize automated call routing based on time of day, caller ID, or other criteria, ensuring that calls are directed to the appropriate person or department, improving customer satisfaction.
  • Robust Integrations: Integrate 8x8 Work with your CRM, ERP, and other business applications to streamline workflows, automate tasks, and gain valuable insights.
  • Comprehensive Reporting and Analytics: Track and analyze key metrics such as call volume, call duration, and customer satisfaction to identify areas for improvement and optimize your communication strategy.
  • Exceptional Security: Protect your sensitive data with industry-leading security measures, including encryption, two-factor authentication, and compliance with regulatory standards.
  • Scalable and Cost-Effective: 8x8 Work is designed to meet the needs of businesses of all sizes, offering flexible pricing plans and the ability to scale your system as your business grows, saving you time and money.
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  • Next-Gen Calling: Start a video call immediately, despite location. Upgrade a 1:1 voice call into a video call in an instant. Communicate quickly with team members and enhance collaboration. Improve cross-functional engagement. Attain flexibility by eliminating the limitations attached to a traditional phone system.
  • Global Voice: Experience high-quality calls. Get unmetered calls to over 110 countries with over 50 carrier relationships. Attain multiple integration support and hybrid approaches. 
  • Devices: Use desk phones designed with exceptional voice quality and easy-to-use control buttons. Choose from options such as noise control, HD audio and HD video commands. Use Telepresence Connect to enable interoperability between different devices and eliminate the need to log in to access the hardware.
  • Audio and Video Conferencing: Allow up to 1,000 participants in meetings on OSX, Android, Windows and the web. Schedule, host and join hostless meetings. Begin ad hoc meetings from the integrated team messaging or from Slack or Microsoft Teams. Check camera, microphone and speaker defaults in the settings option and preview them, ensuring that meetings start off on the right foot.
  • Rooms: Create a top-notch collaboration space for a reasonable price. Receive and make calls easily from a DID-enabled Room. Experience consistency across different devices and meeting spaces. Reuse USB equipment. Incorporate any H.323 or SIP endpoint in the meeting.
  • Collaboration Tools: Use whiteboarding features to enhance team collaboration. Integrate to Dropbox and Box to share information smoothly during meetings. Upload content directly from where it is stored. Manage the agenda through meeting notes, keeping a tab of important comments and more.
  • Meeting Types: Take advantage of different meeting types, including team meetings, sales presentations and company town halls. Choose a meeting type depending on the type of interaction and the audience. Schedule invite attendees, webinars and more for large meetings with up to 1000 participants. Access all meeting settings like screen share and meeting controls as a presenter or host, while the other participants are on mute and cannot unmute until the presenter/host unmutes them.
  • Agent Access: Use a single communication application for all needs. Receive calls from the inbound queue, message team members or join a team meeting. Attain flexibility to answer calls anywhere. View queue statistics and enable easy sign-in or sign-out.
  • Supervisors and Managers: Manage call flows, IVRs and agent status. Communicate effectively with people inside and outside the contact center. Get an overview of metrics, monitor calls, manage agent status and more. Allow callers to connect to the right agent hassle-free.
  • CRM and Help Desk Integrations: Create valuable integrations that give the agents relevant information about callers. Once calls are completed, automatically sync call information to accounts or cases. Build integrations or work with the professional services team to customize workflows.
  • Data Analytics: Attain a detailed look into queues managed by supervisors. Access real-time data, agent statistics and caller information. Perform detailed research and trend analysis.
  • Team Messaging: Eliminate the hassle of switching between applications and devices to reach a colleague. Connect group members quickly using the messaging platform that supports 1:1 chats and group chats. Send images, documents and links to team members. Switch from a group chat to a group call effortlessly. Keep in touch with colleagues via SMS/MMS chats. Search the history of messages in particular conversations or documents.
  • Integrations: Edit meeting settings directly from the Google Calendar or Outlook Calendar. Connect with colleagues, third-party individuals and clients without leaving the email application. Schedule and make meeting calls from Gmail or Outlook. Integrate with Office 365 contacts and Google contacts to manage and sync contacts.
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  • All-in-One App: Maintain high productivity levels among employees with voice, video, chat and fax communication options inside and outside the office.
  • Cloud PBX: Use enterprise-grade functionalities such as unlimited calling, auto-attendant, flexible call flows and more.
  • Integration: Eliminate the hassle of switching between different applications by integrating with crucial business communications.
  • Administration: Enable a single administrative interface to secure improved management and system configuration.
  • Digital Workspace: Allow employees to remain well-connected, efficient, and on the same page regardless of location or devices.
  • Contact Directory: Access personal and company contact information quickly, enabling effective connection with colleagues and clients.
  • Business Fax: Send any document on a computer in the form of a fax. Manage all faxes received on the app.
  • Call Forwarding: Forward calls to various extensions inside and outside the system, ensuring more control over volume.
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Product Ranking

#21

among all
Business Phone Systems

#34

among all
Business Phone Systems

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 90 95 100 100 94 88 93 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 537 reviews
Great User Sentiment 595 reviews
76%
of users recommend this product

Fuze has a 'good' User Satisfaction Rating of 76% when considering 537 user reviews from 5 recognized software review sites.

83%
of users recommend this product

8x8 Work has a 'great' User Satisfaction Rating of 83% when considering 595 user reviews from 3 recognized software review sites.

3.5 (120)
4.2 (29)
4.15 (72)
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4.1 (70)
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3.8 (75)
4.5 (168)
3.7 (200)
4.0 (398)

Synopsis of User Ratings and Reviews

Seamless Integration: Fuze seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.
Advanced Call Management: Advanced call routing, call recording, and voicemail transcription features enhance call handling efficiency and provide valuable insights.
Reliable and Scalable: Fuze's cloud-based infrastructure ensures reliable and scalable communication services, accommodating businesses of all sizes.
Cost-Effective: Fuze offers flexible pricing plans that cater to different business needs, providing cost-effective communication solutions.
User-Friendly Interface: Fuze's intuitive and user-friendly interface makes it easy for employees to adopt and use the platform, enhancing productivity.
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Customizable dashboards: With the customizable dashboards, you can tailor your 8x8 Work experience to meet your specific needs, allowing you to monitor and manage your communications effectively.
Seamless integration: 8x8 Work seamlessly integrates with leading CRM and productivity tools, streamlining your workflow and enhancing collaboration.
Advanced call handling: The advanced call handling features, such as call forwarding, voicemail transcription, and call recording, empower you to manage your incoming and outgoing calls efficiently.
Collaboration tools: 8x8 Work offers a range of collaboration tools, including video conferencing, instant messaging, and file sharing, fostering seamless teamwork and communication.
Mobile app: The mobile app extends the functionality of 8x8 Work to your mobile device, enabling you to stay connected and manage your communications on the go.
Scalability: 8x8 Work is highly scalable, allowing you to easily add or remove users as your business grows, ensuring you always have the right communication tools in place.
Reliability: 8x8 Work is built on a reliable and secure cloud platform, providing peace of mind that your communications will always be available when you need them.
Excellent customer support: 8x8 Work is backed by a dedicated customer support team that is available 24/7 to assist you with any queries or issues, ensuring a smooth user experience.
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Limited Integrations: Fuze lacks native integrations with popular business tools, making it difficult to seamlessly connect with other applications.
Inconsistent Call Quality: Users have reported experiencing frequent call drops, audio delays, and poor sound quality, affecting communication reliability.
Complex User Interface: The Fuze interface can be overwhelming for some users, with a steep learning curve and a lack of intuitive navigation.
Limited Customization Options: Fuze offers limited customization options, making it challenging to tailor the platform to specific business needs and preferences.
Pricey for Small Businesses: Fuze's pricing plans can be expensive for small businesses, especially those with limited budgets.
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Poor Call Quality: Users report frequent call drops, static, and muffled audio, affecting communication clarity and professionalism.
Limited Customization: The system offers limited options for customizing features and integrations, restricting businesses from tailoring it to their specific needs.
Complex Interface: Users find the interface cumbersome and unintuitive, requiring significant training and reducing productivity.
Insufficient Support: Users complain about delayed responses, lack of technical expertise, and ineffective troubleshooting from customer support.
Unreliable Mobile App: The mobile app experiences frequent crashes, connectivity issues, and limited functionality, hindering remote work and flexibility.
Expensive Add-ons: Essential features, such as video conferencing and call recording, require additional purchases, increasing the overall cost.
Security Concerns: Users express concerns about the system's data security measures, including data breaches and unauthorized access.
Inconsistent Updates: Frequent system updates introduce bugs and compatibility issues, disrupting business operations and reducing user confidence.
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Fuze has received positive user reviews over the past year, with many praising its ease of use, comprehensive features, and reliable performance. Users have also noted its competitive pricing compared to similar products, making it an attractive option for businesses of all sizes. One of Fuze's key strengths is its user-friendly interface, which makes it easy for employees to adopt and use. The software's intuitive design and clear navigation allow users to quickly access the features they need, improving productivity and efficiency. Additionally, Fuze's comprehensive feature set, including video conferencing, instant messaging, file sharing, and call recording, provides businesses with a robust communication and collaboration solution. Fuze's reliability is another important factor contributing to its positive user reviews. Users have reported experiencing minimal downtime and technical issues, ensuring seamless communication and collaboration. This reliability is crucial for businesses that rely on their phone systems for critical operations. Overall, Fuze is a highly recommended business phone software that offers a combination of ease of use, comprehensive features, competitive pricing, and reliable performance. It is well-suited for businesses of all sizes looking for a robust and user-friendly communication and collaboration solution.

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8x8 Work has garnered positive user reviews in the past year, with many users praising its ease of use, comprehensive features, and reliable call quality. Compared to competitors like RingCentral and Zoom Phone, users appreciate 8x8 Work's intuitive interface, which simplifies setup and management. Its robust feature set, including video conferencing, team messaging, and CRM integration, allows businesses to consolidate multiple communication tools onto a single platform. 8x8 Work's reliability is also a key differentiator, as users report minimal downtime and crystal-clear call quality even during peak usage. However, some users have expressed concerns about the occasional glitches and bugs in the software. While these issues are typically resolved quickly by the 8x8 support team, they can be frustrating for businesses that rely heavily on their phone systems. Additionally, some users find the pricing structure to be slightly higher than competitors, especially for larger organizations with multiple users. Nonetheless, the overall value and feature-richness of 8x8 Work make it a top choice for businesses seeking a comprehensive and user-friendly business phone system. 8x8 Work is particularly well-suited for small to medium-sized businesses that prioritize ease of use, feature comprehensiveness, and reliability. Its intuitive interface and streamlined setup process make it accessible even for non-technical users. The wide range of features, from video conferencing to CRM integration, enables businesses to consolidate their communication tools and improve collaboration. Moreover, 8x8 Work's reliable call quality and minimal downtime ensure seamless communication, which is crucial for businesses that rely on their phone systems for customer service, sales, and other critical operations.

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