Home > Business Phone Systems > Highfive > Highfive vs MiCloud Connect

Highfive vs MiCloud Connect

Last Updated: November 18th, 2024

Our analysts compared Highfive vs MiCloud Connect based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Highfive is a cloud-based solution that simplifies business collaboration. It offers audio and video conferencing, screen sharing and web conferencing. It helps companies carry out meetings effectively and is accessible via laptops, tablets and other devices. Enables automatic updating, eliminating the need to worry about getting outdated. It’s easy to use, configure and affordable for any business size.

MiCloud Connect is an all-in-one cloud communications platform. It helps manage business calls, video and audio conferencing, chats, screen sharing and more. This solution allows the workforce to remain productive regardless of location.

The fully-featured cloud-based suite has intuitive interfaces so users can interact with one another effortlessly. This software provides access to essential telephony features with contact management, call routing and integrated voice. It brings teams together using collaboration tools. Additionally, you can keep all conversations in one place and have maintenance and updates managed for you.

$199 Monthly

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$20/User, Monthly

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Small

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Large

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Android

Chromebook

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Cloud

On-Premise

Mobile

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Mobile

Product Assistance

Documentation

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Videos

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Videos

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24/7 Live Support

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Product Insights

Simplify Dial-In: Don’t waste time filling in meeting codes and passwords. Start meetings by typing the name. Add a meeting link to calendar invites and join conferences via the mobile app. Invite potential participants via URL or email.
Reduce Costs: Eliminate the need to purchase and install special devices like microphones and headsets. Enable high-quality video cameras. Access HD sound and video.
Strengthen Security: Implement domain-based security to ensure employees start calls. Receive prompts to allow attendees to enter the meeting. Verify attendees and enable screen sharing without cables.
Save Time: Quickly set up and use it within minutes. Integrate with several popular business applications without upgrading the system.

Seamless Collaboration: MiCloud Connect integrates with your existing business tools, enabling seamless communication and collaboration across teams and departments.
Enhanced Productivity: Streamline workflows with automated call routing, voicemail transcription, and presence management, freeing up your team to focus on high-value tasks.
Cost Savings: Reduce telephony expenses with flexible pricing plans, eliminating the need for expensive hardware and maintenance costs.
Improved Customer Experience: Provide exceptional customer service with personalized call handling, call queues, and interactive voice response (IVR) systems.
Scalability and Flexibility: MiCloud Connect adapts to your growing business needs, allowing you to add or remove users and features as required.
Reliable and Secure: Benefit from enterprise-grade reliability and security measures, ensuring uninterrupted communication and data protection.
Mobile Integration: Stay connected on the go with the MiCloud Connect mobile app, enabling you to make and receive calls, access voicemail, and collaborate with colleagues from anywhere.
Advanced Analytics: Gain valuable insights into call patterns, customer interactions, and team performance with robust analytics and reporting tools.
Personalized Experience: Customize your MiCloud Connect system to meet your specific business requirements, tailoring call flows, greetings, and voicemail messages.
Expert Support: Access dedicated technical support and account management to ensure a smooth implementation and ongoing assistance.

Dolby Conference Phone: Access 360-degree audio capture without satellite or ceiling microphones. Use unlimited call minutes for domestic and international calls. Join meetings with a single tap without using a separate device.
Screen Sharing: Share presentations and documents from any remote location. Allow participants to view the whole screen, individual tabs or windows, depending on requirements. Activate the screen mirroring functionality with one click.
Audio Conferencing: Avoid entering meeting IDs and pin codes and get a unique number instead. Access unlimited dial-in phone numbers for clients and guests globally. Ensure costs are consistent and make unlimited calls without per-minute fees.
Phone Video Conference: Join meetings from an Android or iOS mobile device. Enable HD video and audio. Access conferences on the TV for better clarity. View attendees and invite others. Let participants know they are on mute via the chat option. Leave the meeting with a single click.
Integrations: Collaborate with messaging and calendar applications. Add meetings to Microsoft Outlook and Google Calendar with a click. Move text communications to video meetings using apps like Slack and Microsoft Teams. Sign in securely using the same account to log in to other applications.
Video Conferencing: Use a high-quality video conferencing camera for all meeting rooms. Ensure background noise doesn’t disrupt meetings. Use an integrated CPU to avoid the need for a dedicated PC. Control and monitor conferences from a personal device without remotes, tablets, keyboard or mouse.

Apps: Access the mobile apps on computers, Mac, Android and iOS devices.
Conferencing: Access video and audio sharing options with screen-sharing and agenda tracker functionalities.
Participant Management: Make participant-related changes as per requirements including, adding attendees, putting them on mute and more.
Access Contacts: View contacts easily and group them. Sift the important or favorite contacts by adding a star to them.
Call Handling: Enable call routing based on availability.
Voicemail: Access voicemails with one click or enable transcriptions to be sent to the email address.
Call Transfer: Transfer calls to users with consultative, blind and whisper abilities. Send calls to an intercom or mailbox.
Call Management: Put calls on hold, park or unpark calls or pick them up by extension.
Phone Routing: Route calls successfully to the softphone, desk phone, mobile app or mobile number.
Phone Management: Manage device settings, such as wallpaper, voicemail, ringtone and more.

Product Ranking

#38

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#96

among all
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Analyst Rating Summary

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User Sentiment Summary

84%

of users recommend this product

Highfive has a 'great' User Satisfaction Rating of 84% when considering 413 user reviews from 4 recognized software review sites.

78%

of users recommend this product

MiCloud Connect has a 'good' User Satisfaction Rating of 78% when considering 607 user reviews from 4 recognized software review sites.

4.9 (12)

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4.0 (184)

3.8 (217)

4.4 (197)

4.2 (248)

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4.0 (30)

3.8 (20)

3.4 (112)

Awards

Synopsis of User Ratings and Reviews

Easy to Use: Highfive's user interface is straightforward and intuitive, making it simple for users to navigate and find the features they need. The platform is designed to be user-friendly, even for those who are not tech-savvy.

Reliable Video and Audio Quality: Highfive prioritizes delivering high-quality video and audio during meetings, ensuring clear communication and a professional experience. Users can expect minimal disruptions or technical issues, allowing for smooth and productive virtual interactions.

Screen Sharing and Collaboration Tools: Highfive offers screen sharing capabilities, enabling users to easily share presentations, documents, or other content during meetings. The platform also provides collaboration tools, such as virtual whiteboards and annotation features, to enhance teamwork and engagement.

Integrations with Other Business Tools: Highfive integrates with various business tools, including calendar applications, CRM systems, and communication platforms. These integrations streamline workflows and improve efficiency by allowing users to access and manage their meetings and contacts from a central location.

Seamless Integration: Effortlessly connect with other MiCloud services, such as MiTeam Meetings and MiCollab, for a unified communications experience.

Enhanced Collaboration: Foster teamwork with features like instant messaging, file sharing, and video conferencing, all within a single platform.

Scalability and Flexibility: Easily adjust your phone system to meet changing business needs, adding or removing users as required.

Cost Savings: Reduce expenses with a cloud-based solution that eliminates the need for on-premises hardware and maintenance.

Improved Customer Service: Provide exceptional customer experiences with features like call routing, call queues, and voicemail-to-email.

Limited PSTN Functionality: Highfive's strength lies in video conferencing, but it may not fully replace a traditional business phone system due to its limited Public Switched Telephone Network (PSTN) capabilities. Users seeking extensive call routing, voicemail, or auto-attendant features might find Highfive's offerings insufficient for their needs.

Meeting Room Hardware Focus: The platform is often associated with its meeting room hardware solutions, which could lead to a perception that it's more suitable for larger conference rooms rather than individual or small team use cases. This might deter potential users who primarily require a business phone system for individual or small-scale communication.

Integrations: While Highfive integrates with some popular business tools, its range of integrations might not be as extensive as other communication platforms. Users heavily reliant on specific third-party applications for their workflows might find Highfive's integration options limiting.

Limited Customization: MiCloud Connect offers limited customization options, making it difficult for businesses to tailor the system to their specific needs.

Integration Challenges: Integrating MiCloud Connect with other business applications can be complex and time-consuming, leading to disruptions in workflow.

Scalability Concerns: As businesses grow, MiCloud Connect may struggle to scale effectively, potentially hindering communication and collaboration.

Costly Add-Ons: Essential features, such as call recording and advanced analytics, require additional paid add-ons, increasing the overall cost of the solution.

Reliability Issues: Some users have reported occasional reliability issues, including dropped calls and service outages, which can impact business operations.

Highfive has garnered positive feedback for its user-friendly interface and seamless integration with existing workflows. Users appreciate the platform's intuitive design, which makes it easy to navigate and manage communication channels. The integration with popular productivity tools like Slack and Google Workspace further enhances its usability, allowing for efficient collaboration and communication within teams. However, some users have expressed concerns about occasional call quality issues and limitations in advanced features compared to competitors like Zoom and Microsoft Teams. While Highfive excels in providing a simple and straightforward communication experience, it may lack certain functionalities required by larger organizations with more complex communication needs. Highfive's strength lies in its simplicity and ease of use, making it an ideal choice for small to medium-sized businesses seeking a reliable and user-friendly communication solution. Its focus on core communication features without unnecessary complexity allows teams to quickly adopt and utilize the platform effectively.

MiCloud Connect is a business phone software that has received positive user reviews over the last year. Users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, MiCloud Connect offers a wide range of features, including call forwarding, voicemail, and video conferencing, which makes it a versatile solution for businesses of all sizes. Compared to similar products, MiCloud Connect stands out for its ease of use and reliability. Users find it to be more intuitive than other software, and they appreciate that it rarely experiences any downtime. Additionally, MiCloud Connect offers a number of features that are not available in other products, such as the ability to integrate with Microsoft Teams and Salesforce. These differentiating factors make MiCloud Connect a valuable option for businesses that are looking for a comprehensive and easy-to-use business phone solution. Overall, MiCloud Connect is a well-rounded business phone software that is suitable for businesses of all sizes. Its user-friendly interface, reliable call quality, and wide range of features make it a valuable option for businesses that are looking for a comprehensive and easy-to-use solution.

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FAQ

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