Home > Business Phone Systems > Ooma Office > Ooma Office vs Global Call Forwarding

Ooma Office vs Global Call Forwarding

Last Updated: November 18th, 2024

Our analysts compared Ooma Office vs Global Call Forwarding based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

Ooma Office is a cloud-based phone system that provides VoIP and video conferencing to enterprises. For mobile, it includes an automated call attendant, call transfer, group messaging, conference bridges, call flip between desktop and mobile and much more. Its Office Pro version, launched in 2019, enables team members to create ad-hoc meetings or schedule them in advance. In addition, it offers call recording, a desktop app, robocall blocking, voicemail transcription and simultaneous screen sharing for effective discussion and collaboration.

The Office Pro version also offers higher usage limits for extension monitoring, call parking and the number of participants in audio conference rooms. Subscribers can make unlimited calls to mobile phones and landlines in the U.S., Canada, Mexico and Puerto Rico. Business calls to other countries are available at a low rate.

Global Call Forwarding offers a sophisticated software solution designed to manage tasks such as Business Phone services. This platform is particularly well-suited for businesses seeking to streamline their communication processes, enhance customer service, and maintain a professional image. The software provides a range of benefits, including seamless call forwarding, virtual phone numbers, and advanced call routing capabilities. Popular features include customizable voicemail, call recording, and real-time analytics, which help businesses monitor and optimize their communication strategies.

Users appreciate the platform's reliability and ease of use, often highlighting its intuitive interface and robust functionality. Compared to similar products, Global Call Forwarding stands out for its comprehensive feature set and exceptional customer support. Pricing varies based on factors such as the number of users and specific features required, with options for monthly or annual payments. For precise pricing details tailored to individual needs, it is recommended to contact SelectHub for a personalized quote.

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Product Insights

Enhanced Professionalism: Ooma Office provides a virtual receptionist, extension dialing, and a main company phone number, creating a polished and professional image for your business. This can instill confidence in potential clients and partners, setting the stage for successful interactions.
Increased Accessibility: With features like call forwarding and a mobile app, Ooma Office ensures you never miss important calls. This accessibility allows you to stay connected with clients and colleagues, even when you're away from your desk, fostering stronger relationships and responsiveness.
Streamlined Communication: Ooma Office offers a suite of communication tools, including voicemail transcription, virtual fax, and conference calling, simplifying how your team interacts. This streamlined approach saves time and reduces the need for multiple platforms, boosting overall efficiency.
Cost Savings: Compared to traditional phone systems, Ooma Office often proves more affordable, especially for small businesses. The predictable monthly cost and elimination of hardware expenses contribute to better budget management and resource allocation.
Scalability and Flexibility: As your business grows, Ooma Office can easily adapt to your changing needs. Adding new users or lines is a simple process, ensuring your phone system remains aligned with your evolving requirements. This scalability eliminates the need for disruptive overhauls as your business expands.

Enhanced Customer Reach: Global Call Forwarding allows businesses to establish a local presence in multiple countries, making it easier for international customers to reach you without incurring high call charges.
Improved Customer Service: By routing calls to the appropriate department or representative, businesses can ensure that customer inquiries are handled promptly and efficiently, leading to higher satisfaction rates.
Cost Efficiency: Reducing the need for physical offices in multiple locations, Global Call Forwarding helps businesses save on overhead costs while maintaining a global presence.
Business Continuity: In the event of a local outage or disaster, calls can be redirected to other locations, ensuring that business operations remain uninterrupted.
Scalability: As your business grows, Global Call Forwarding can easily scale to accommodate increased call volumes and additional geographic locations without significant infrastructure changes.
Flexibility: Calls can be forwarded to various devices, including landlines, mobile phones, and VoIP systems, allowing employees to work from anywhere while staying connected.
Time Zone Management: By forwarding calls to different regions based on time zones, businesses can provide 24/7 customer support without requiring staff to work around the clock.
Professional Image: Having local phone numbers in multiple countries enhances your company's credibility and professionalism, making it more appealing to potential clients and partners.
Data Analytics: Detailed call logs and analytics provide insights into call patterns, helping businesses make informed decisions about staffing, marketing, and customer service strategies.
Compliance and Security: Global Call Forwarding services often include features that help businesses comply with local regulations and ensure that customer data is handled securely.

Desktop App: Access the company directory and shared speed dial with ease. Use the click-to-call functionality to start an audio conference. Quickly return missed calls and save time by listening to voicemails or reading the transcripts. Configure preferences for the profile, ringtones, voicemail, call handling and caller ID hassle-free.
Mobile App: Make use of extension dialing to reach a coworker. Set up a message group to communicate quickly with multiple members. Distinguish between personal and business calls and efficiently transfer calls to another extension or a coworker’s voicemail. Facilitate easy setup. Add another number or use the existing one and decide whether to use Wi-Fi or the data network during a call. Enjoy the extensive features and excellent backup protocol that saves information in case of internet failure.
Video Conferencing: Join the video conference by browser or downloading the app. Allow two or more individuals to share screens simultaneously. Facilitate better collaboration, note sharing and faster communication between members. Invite up to 25 participants, access the dashboard for a lowdown of all information and create, edit, add, delete or view meetings.
Virtual Receptionist: Create custom messages for the callers and provide basic business-related information. Route calls to extensions, dial by name and create modes for business hours and after hours. Get in touch with the necessary person or department, saving time and presenting a more professional look.
Enhanced Call Blocking: Cut down on time spent attending to robocalls and automatically screen any incoming message against a dynamic database, instantly blocking the unwanted ones. Send a call from unknown or private numbers directly to voicemail or automatically ban them. Add up to 1000 numbers of unwanted, persistent callers to the block list.
Multi-Device Ring: Allow multiple devices to ring simultaneously on receiving a call. Enable one of each type of device assigned to an account, including analog phones, IP phones, a standard mobile phone and incoming messages from the mobile app.
Call Recording: Review the calls of sales staff for training purposes. Choose between persistent call recording or on-demand recording as per requirement. Add the hold music feature and enable easy access, storage, download and usage of call records.
Ring Group: Ensure no calls go unanswered. Assign users, the devices they use or associated devices to a Ring Group. Choose between all the devices ringing simultaneously or sequentially till someone answers the call.
Voice Transcription: Automatically forward any voice message to a user’s email along with an audio message attachment. Access it from most browsers and email formats.
Fax Online: Send and receive a fax anywhere, without possessing a fax machine. Assign a different number to the virtual fax and link it to the extension.

International Call Forwarding: Route calls from one country to another seamlessly, ensuring global connectivity for your business.
Local and Toll-Free Numbers: Choose from a wide range of local and toll-free numbers to establish a local presence in multiple regions.
Advanced IVR System: Implement an Interactive Voice Response system to efficiently manage and direct incoming calls based on caller input.
Call Recording: Record and store calls for quality assurance, training, and compliance purposes.
Time-of-Day Routing: Automatically route calls based on the time of day, ensuring calls are directed to the appropriate team or location.
Failover Forwarding: Set up backup numbers to ensure calls are never missed, even if the primary number is unavailable.
Voicemail to Email: Receive voicemail messages directly in your email inbox, allowing for easy access and management.
Simultaneous Ringing: Ring multiple numbers at the same time, ensuring that calls are answered promptly by the first available team member.
Call Analytics: Access detailed call reports and analytics to monitor call performance and make data-driven decisions.
Customizable Greetings: Create personalized greetings and messages to enhance the caller experience and reinforce your brand.
Blacklisting: Block unwanted or spam calls by adding numbers to a blacklist, ensuring a more efficient call management system.
Mobile App: Manage your call forwarding settings and access features on the go with a user-friendly mobile application.
API Integration: Integrate Global Call Forwarding with your existing CRM and other business tools for a seamless workflow.
Multi-Language Support: Offer support in multiple languages to cater to a diverse customer base.
Call Whisper: Provide agents with a brief message before they answer a call, offering context and improving customer interactions.
Call Queuing: Place incoming calls in a queue when all agents are busy, ensuring callers are attended to in the order they called.
Number Porting: Easily transfer your existing phone numbers to Global Call Forwarding without any disruption to your service.
Custom Ringback Tones: Replace the standard ringback tone with a custom message or music to enhance the caller experience.
Call Transfer: Transfer calls to another number or extension seamlessly, ensuring smooth communication within your team.
Caller ID Customization: Display a specific caller ID for outgoing calls to maintain a consistent business identity.

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Analyst Rating Summary

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User Sentiment Summary

91%

of users recommend this product

Ooma Office has a 'excellent' User Satisfaction Rating of 91% when considering 358 user reviews from 5 recognized software review sites.

98%

of users recommend this product

Global Call Forwarding has a 'excellent' User Satisfaction Rating of 98% when considering 22 user reviews from 1 recognized software review sites.

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Awards

Synopsis of User Ratings and Reviews

Cost-Effective: Ooma Office offers a cost-effective solution for businesses looking to reduce their phone expenses. With its low monthly subscription fee and no long-term contracts, businesses can save money compared to traditional phone systems.

Easy to Use: Ooma Office is designed to be user-friendly, with an intuitive interface and simple setup process. Businesses can easily manage their phone system without the need for extensive technical knowledge.

Reliable: Ooma Office utilizes a cloud-based platform, ensuring reliable call quality and uptime. Businesses can count on their phone system to function smoothly, even during power outages or internet disruptions.

Feature-Rich: Ooma Office offers a comprehensive suite of features, including call forwarding, voicemail, auto-attendant, and video conferencing. Businesses can customize their phone system to meet their specific needs.

Scalable: Ooma Office is scalable to accommodate businesses of all sizes. Businesses can easily add or remove users as needed, ensuring that their phone system grows with their company.

Reliable Service: Global Call Forwarding is praised for its dependable service with minimal downtime, ensuring business continuity.

User-Friendly Interface: The platform is designed for ease of use, allowing businesses to manage their calls and settings without technical difficulties.

Excellent Customer Support: Users consistently report positive experiences with Global Call Forwarding's customer support team, citing responsiveness and helpfulness.

Comprehensive Features: Global Call Forwarding offers a wide array of features, including international call forwarding, virtual phone numbers, and advanced call routing, catering to diverse business needs.

Limited Customization: Ooma Office offers limited customization options for call routing, voicemail, and other features, which can be restrictive for businesses with specific requirements.

Call Quality Issues: Some users have reported experiencing call quality issues, such as dropped calls, audio delays, and background noise, which can hinder effective communication.

Limited Integration Options: Ooma Office has limited integration options with third-party software, such as CRM systems and productivity tools, which can make it challenging to streamline workflows.

Insufficient Support: Users have expressed concerns about the quality and responsiveness of Ooma Office's customer support, which can be frustrating when technical issues arise.

Pricing Concerns: While Ooma Office offers a low upfront cost, some users have found that the ongoing monthly fees can add up over time, especially for businesses with multiple users or advanced features.

Setup Complexity: While generally praised for ease of use, some users have reported occasional difficulties with the initial setup process of their phone system.

Pricing Transparency: A few users have expressed concerns regarding the clarity of pricing, particularly concerning potential hidden fees or billing complexities.

Ooma Office is a business phone system that has received positive user reviews over the past year. Users appreciate its ease of use, affordability, and feature-richness. One user commented, "Ooma Office is incredibly user-friendly. I was able to set it up and start using it within minutes." Another user praised its affordability, saying, "Ooma Office is a great value for the price. It offers all the features I need at a fraction of the cost of other business phone systems." In comparison to similar products, Ooma Office stands out for its differentiating factors. One of its key strengths is its cloud-based architecture, which eliminates the need for expensive hardware and maintenance. Additionally, Ooma Office offers a wide range of features, including call forwarding, voicemail, and video conferencing, which are not always available in competing products. These features are important for businesses of all sizes, as they can help improve communication and collaboration. Overall, Ooma Office is a well-rounded business phone system that is suitable for businesses of all sizes. Its ease of use, affordability, and feature-richness make it a great choice for businesses looking for a reliable and cost-effective communication solution.

Is Global Call Forwarding all it's cracked up to be? User reviews from the past year indicate that Global Call Forwarding is a reliable and user-friendly business phone service, particularly praised for its call forwarding functionality, competitive pricing, and responsive customer support. Users particularly appreciate the platform's intuitive design, which allows for easy setup and management of international phone numbers with just a few clicks, a feature frequently highlighted for its convenience, especially by businesses operating in multiple countries. Some users mentioned the smooth porting process, praising the helpfulness of the support team. While Global Call Forwarding generally receives positive feedback, a few users expressed that while the service is good, it might not be the most cost-effective solution for all businesses, suggesting that pricing could be a potential drawback for some. Overall, Global Call Forwarding appears to be a strong contender in the business phone services market, particularly for businesses seeking reliable international call forwarding, a user-friendly interface, and excellent customer support.

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FAQ

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