RingCentral vs Free Conference Call

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Our analysts compared RingCentral vs Free Conference Call based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

RingCentral is a unified communications-as-a-software (UCaaS) solution for businesses of all sizes. Its open architecture enables easy embeddability for uninterrupted communication. Employees can stay connected to internal teams and clients through mobile apps and switch over to other connected devices mid-call. Phone number portability is available for seamless migration from existing service providers.

Companies can host HD-quality video conferences with up to 3000 participants; record-playback facility enables creating on-demand events for greater outreach. Besides sending and receiving faxes, employees can collaborate by sharing images, text messages, videos and documents. It integrates with ZenDesk, Microsoft Dynamics and Oracle Sales Cloud.
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Free Conference Call is an audio and video conferencing solution for networking and support. Available for free download on desktop and mobile, it provides remote desktop viewing and control for troubleshooting and collaboration. It offers one-on-one and conference calling with voicemail, call recording and elevation to video call, if necessary. Call hosts can control conference mode, mute individual lines, change meeting presets and set up auto recording through the phone keypad.

Teams can collaborate through video conferences with live screen sharing, annotations, in-meeting chat and breakout rooms, with the option for custom branding. Hosts receive a report in the email inbox after every meeting, with detailed usage and participant information. It integrates with Slack, Evernote and Dropbox, with support for Microsoft and Google calendar plugins.
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$25/User, Monthly
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$4 Monthly, Freemium
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Product Insights

  • Boost Business: Gain analytics insights by monitoring calls for quality and analyzing historical call reports. Monitor trends on every channel and track agent performance and call metrics. Get meaningful analytics by integrating with BI tools like Power BI and ClicData. 
  • Collaborate With Clients: Connect with internal teams and clients through conference calls with high-quality audio and video. Record calls and meetings, access voicemails and send business texts from any connected device. 
  • Capture Leads: Manage sales campaigns by guiding call agents through personalized scripts for specific lead types. Reach leads faster with automated dialers, intelligent call routing and call blending. 
  • Get the Complete Picture: Get a bird’s eye view of individual customers’ purchase history, past interactions, ticket status and more. Personalize customer service by integrating with popular CRMs like Salesforce, ClicData, Freshdesk and Zoho Flow. 
  • Connect Flexibly: Make and receive calls while out of the office with apps for iOS and Android mobile devices. Start a call in Microsoft Teams that now includes mobile phone support. 
  • Get Phone Accessories: Choose from a range of state-of-the-art desk and cordless phones, conference call devices, analog adapters and VoIP headsets. 
  • Community Projects: Solve common system issues by customizing free, community-contributed projects on GitHub. 
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  • Cost Efficiency: Free Conference Call significantly reduces communication expenses by offering free conference calls, eliminating the need for costly traditional phone services and specialized equipment.
  • Global Reach: It enables users to connect with team members, clients, and partners around the world without the high costs of international calling, fostering global collaboration.
  • Scalability: The platform effortlessly scales to accommodate meetings of any size, from small team check-ins to large webinars, ensuring businesses can grow without worrying about communication limitations.
  • Easy Integration: Free Conference Call integrates seamlessly with existing business tools and workflows, enhancing productivity without the need for extensive training or system overhauls.
  • Enhanced Collaboration: Features like screen sharing, document sharing, and virtual whiteboards facilitate a collaborative environment, making it easier to work on projects and make decisions in real-time.
  • Reliability: Known for its robust infrastructure, Free Conference Call provides reliable service with minimal downtime, ensuring that businesses can communicate effectively without interruption.
  • Accessibility: With dial-in numbers for countries worldwide and the option to connect via the internet, it ensures that participants can join calls no matter where they are or what device they are using.
  • Security: Offering features like encryption and password-protected meetings, Free Conference Call ensures that sensitive business communications remain secure from unauthorized access.
  • Record and Playback: The ability to record calls and meetings for later playback allows for accurate record-keeping, training purposes, and ensures that no critical information is lost.
  • User-Friendly Interface: Its intuitive design makes it easy for users of all tech levels to start and manage calls, reducing the learning curve and increasing adoption rates within organizations.
  • Customer Support: With access to 24/7 customer support, users can quickly resolve any issues, ensuring that communication flows smoothly at all times.
  • Environmental Impact: By facilitating remote meetings, Free Conference Call helps reduce the carbon footprint associated with travel to in-person meetings, contributing to a company’s sustainability goals.
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  • API-based Architecture: Send SMS, long messages and multimedia files with delivery/read status notifications with SMS APIs. Access call recordings, call logs, voicemail recordings and transcriptions with the communications data APIs. Send and receive faxes in multiple file formats with forwarding, queuing and fax-to-email support. 
  • Software Development Kits (SDKs): Interface with system APIs through SDK libraries in the programming language of choice. These include .NET, Java, JavaScript, PHP, Python, Ruby gem, iOS Swift client and WebRTC. 
  • Security: Secures all endpoints with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. Provides multiple authentication levels, firewalls, vulnerability scans and fraud mitigation through access control and usage throttling. 
  • Address Book: Get the complete set of all team member extension numbers on the RingCentral Office directory through its APIs. Filter address book entries to find relevant call agent extensions for quicker customer-facing turnarounds. 
  • Events and Notifications: Subscribe to a comprehensive set of events that include SMS, voicemail and call received, call started, ended or missed, and change in availability status. 
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  • Audio Conferencing: Arrange audio conferences on a highly secure platform with up to 1,000 participants using domestic numbers or VoIP (Voice over Internet Protocol). Users can also include toll-free U.S. numbers. 
    • Recording: Record conference calls to listen to them at a convenient time. 
    • Keypad Commands: Use keypad commands like mute, record and others on the phone to easily manage conference calls. 
    • Breakout: Allow participants to leave the main meeting or discussion and enter a sub-meeting or a smaller group meeting for a little while, making the process more organized. 
    • Meeting and Call Settings: Adjust meeting settings, set up auto-recording and use the call control to set up the conference mode. Access other settings like muting individuals. 
    • VoIP: Connect to a VoIP conference call on a laptop or mobile device using the mic, headphones, earphones or speaker. 
  • Video Conferencing: Enable video conferences for up to 1,000 participants. Host the active speaker in the main window and scroll the feed for the other participants. 
    • Screen Sharing: Switch presenters, hand over control and elucidate information using drawing tools on the shared documents during the conference. 
    • Chats: Ask questions, provide information or send an emoji to the host or other participants during the conference. 
    • Studio Presentation: Record a presentation in Studio and play it during the conference instead of presenting it live. 
    • Remote Desktop: Allow a user’s desktop to be run remotely while displayed on another device. 
  • Meeting Wall: Create a private meeting room, share meeting information, manage the web controls and more. 
    • Broadcaster: Access and play pre-recorded audio, video and screen sharing conferences and showcase documents during meetings. 
    • Resources: Upload documents or links to the meeting wall for everyone to view. 
    • Radio: Reach out to a larger audience by streaming the conferences on the internet. 
  • Virtual Phone: Receive any number of inbound calls for free and dial any U.S. number as part of the premium plan. Receive voice messages, enable international calling and advance any normal call into a video conference. Choose a phone number as part of the premium plan. 
  • Detailed Reports: Receive a detailed report right after a meeting, including information about participants, conference duration and more. 
  • Enhanced Integrate: Allow a seamless workflow and increased collaboration by integrating with apps like Slack, Evernote and Dropbox. 
  • Access History: Go through a list of conferences or watch, download and share recordings with 1GB of free storage. 
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Product Ranking

#8

among all
Business Phone Systems

#11

among all
Business Phone Systems

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 100 95 100 100 100 95 100 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 1450 reviews
Excellent User Sentiment 473 reviews
83%
of users recommend this product

RingCentral has a 'great' User Satisfaction Rating of 83% when considering 1450 user reviews from 5 recognized software review sites.

91%
of users recommend this product

Free Conference Call has a 'excellent' User Satisfaction Rating of 91% when considering 473 user reviews from 4 recognized software review sites.

4.0 (23)
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3.8 (303)
4.6 (275)
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3.75 (4)
4.2 (856)
4.5 (187)
4.6 (187)
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3.7 (81)
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Awards

SelectHub research analysts have evaluated RingCentral and concluded it earns best-in-class honors for Calling features and Phone system.

Calling features Award
Phone system Award

Free Conference Call stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Seamless Integration: RingCentral seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.
Advanced Call Management: Features like call forwarding, voicemail transcription, and call recording enhance call handling and improve customer service.
Remote Work Flexibility: RingCentral's cloud-based platform allows employees to work from anywhere, with access to all communication channels and features.
Cost Savings: RingCentral's subscription-based pricing model eliminates the need for expensive hardware and maintenance costs, reducing overall telephony expenses.
Scalability and Reliability: RingCentral's scalable architecture ensures reliable communication even during peak usage, supporting businesses of all sizes.
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Free: Free Conference Call offers a free plan that includes essential features like conference calls, screen sharing, and video conferencing, making it a cost-effective option for businesses with basic needs.
Easy to Use: The platform is known for its user-friendly interface, making it simple for both hosts and participants to join and manage calls without extensive technical knowledge.
Large Participant Capacity: Free Conference Call allows for a large number of participants on calls, which can be beneficial for businesses that need to host meetings or webinars with a sizable audience.
International Dial-in Numbers: The service provides international dial-in numbers, enabling businesses to connect with clients and team members located in different countries.
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Limited Customization: RingCentral offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs.
Integration Challenges: Integrating RingCentral with other business applications can be complex and time-consuming, leading to compatibility issues and data silos.
Call Quality Issues: Users have reported occasional call quality issues, including dropped calls, audio delays, and poor sound quality, which can hinder effective communication.
Pricing Concerns: RingCentral's pricing structure can be complex and may not be suitable for all businesses, especially those with a large number of users or specific feature requirements.
Limited Reporting Capabilities: RingCentral's reporting features are limited, making it challenging for businesses to track and analyze call data for performance optimization and decision-making.
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Call Quality Issues: Users frequently report issues like dropped calls, echoing, and poor audio quality, which can disrupt important business conversations and project an unprofessional image.
Limited Features: The free plan lacks essential business phone features such as call recording, auto-attendants, and voicemail transcription, limiting its usefulness for professional use cases.
Customer Support Challenges: Obtaining timely and effective customer support can be difficult, leaving users frustrated when they encounter technical issues or have questions about the service.
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RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach. On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth. To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations.

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"Free Conference Call: The best way to make a business call without spending a dime." Free Conference Call has been making waves in the business world, with over 800,000 users taking advantage of its free conference calling features. The platform's claim to fame is its simplicity and affordability, making it a popular choice for small businesses and startups looking for a no-frills solution. Users appreciate the ease of setting up and joining calls, as well as the ability to record calls and share screens. However, some users have noted that Free Conference Call lacks some of the bells and whistles of its competitors, such as advanced call management features and integrations with other business tools. While Free Conference Call may not be the most feature-rich option on the market, its affordability and ease of use make it a compelling choice for budget-conscious businesses. The platform's generous free plan allows for up to 1,000 participants per meeting, making it suitable for even large teams. Additionally, Free Conference Call offers international dial-in numbers from over 60 countries, which is a major plus for businesses with a global reach. If you're looking for a simple and affordable way to connect with your team, Free Conference Call is definitely worth considering. However, if you need more advanced features or top-notch customer support, you may want to explore other options like Zoom or GoToMeeting.

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