RingCentral vs MiCloud Connect

Last Updated:

Our analysts compared RingCentral vs MiCloud Connect based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

RingCentral is a unified communications-as-a-software (UCaaS) solution for businesses of all sizes. Its open architecture enables easy embeddability for uninterrupted communication. Employees can stay connected to internal teams and clients through mobile apps and switch over to other connected devices mid-call. Phone number portability is available for seamless migration from existing service providers.

Companies can host HD-quality video conferences with up to 3000 participants; record-playback facility enables creating on-demand events for greater outreach. Besides sending and receiving faxes, employees can collaborate by sharing images, text messages, videos and documents. It integrates with ZenDesk, Microsoft Dynamics and Oracle Sales Cloud.
read more...
MiCloud Connect is an all-in-one cloud communications platform. It helps manage business calls, video and audio conferencing, chats, screen sharing and more. This solution allows the workforce to remain productive regardless of location.

The fully-featured cloud-based suite has intuitive interfaces so users can interact with one another effortlessly. This software provides access to essential telephony features with contact management, call routing and integrated voice. It brings teams together using collaboration tools. Additionally, you can keep all conversations in one place and have maintenance and updates managed for you.
read more...
$25/User, Monthly
Get a free price quote
Tailored to your specific needs
$20/User, Monthly
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Boost Business: Gain analytics insights by monitoring calls for quality and analyzing historical call reports. Monitor trends on every channel and track agent performance and call metrics. Get meaningful analytics by integrating with BI tools like Power BI and ClicData. 
  • Collaborate With Clients: Connect with internal teams and clients through conference calls with high-quality audio and video. Record calls and meetings, access voicemails and send business texts from any connected device. 
  • Capture Leads: Manage sales campaigns by guiding call agents through personalized scripts for specific lead types. Reach leads faster with automated dialers, intelligent call routing and call blending. 
  • Get the Complete Picture: Get a bird’s eye view of individual customers’ purchase history, past interactions, ticket status and more. Personalize customer service by integrating with popular CRMs like Salesforce, ClicData, Freshdesk and Zoho Flow. 
  • Connect Flexibly: Make and receive calls while out of the office with apps for iOS and Android mobile devices. Start a call in Microsoft Teams that now includes mobile phone support. 
  • Get Phone Accessories: Choose from a range of state-of-the-art desk and cordless phones, conference call devices, analog adapters and VoIP headsets. 
  • Community Projects: Solve common system issues by customizing free, community-contributed projects on GitHub. 
read more...
  • Seamless Collaboration: MiCloud Connect integrates with your existing business tools, enabling seamless communication and collaboration across teams and departments.
  • Enhanced Productivity: Streamline workflows with automated call routing, voicemail transcription, and presence management, freeing up your team to focus on high-value tasks.
  • Cost Savings: Reduce telephony expenses with flexible pricing plans, eliminating the need for expensive hardware and maintenance costs.
  • Improved Customer Experience: Provide exceptional customer service with personalized call handling, call queues, and interactive voice response (IVR) systems.
  • Scalability and Flexibility: MiCloud Connect adapts to your growing business needs, allowing you to add or remove users and features as required.
  • Reliable and Secure: Benefit from enterprise-grade reliability and security measures, ensuring uninterrupted communication and data protection.
  • Mobile Integration: Stay connected on the go with the MiCloud Connect mobile app, enabling you to make and receive calls, access voicemail, and collaborate with colleagues from anywhere.
  • Advanced Analytics: Gain valuable insights into call patterns, customer interactions, and team performance with robust analytics and reporting tools.
  • Personalized Experience: Customize your MiCloud Connect system to meet your specific business requirements, tailoring call flows, greetings, and voicemail messages.
  • Expert Support: Access dedicated technical support and account management to ensure a smooth implementation and ongoing assistance.
read more...
  • API-based Architecture: Send SMS, long messages and multimedia files with delivery/read status notifications with SMS APIs. Access call recordings, call logs, voicemail recordings and transcriptions with the communications data APIs. Send and receive faxes in multiple file formats with forwarding, queuing and fax-to-email support. 
  • Software Development Kits (SDKs): Interface with system APIs through SDK libraries in the programming language of choice. These include .NET, Java, JavaScript, PHP, Python, Ruby gem, iOS Swift client and WebRTC. 
  • Security: Secures all endpoints with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. Provides multiple authentication levels, firewalls, vulnerability scans and fraud mitigation through access control and usage throttling. 
  • Address Book: Get the complete set of all team member extension numbers on the RingCentral Office directory through its APIs. Filter address book entries to find relevant call agent extensions for quicker customer-facing turnarounds. 
  • Events and Notifications: Subscribe to a comprehensive set of events that include SMS, voicemail and call received, call started, ended or missed, and change in availability status. 
read more...
  • Apps: Access the mobile apps on computers, Mac, Android and iOS devices.
  • Conferencing: Access video and audio sharing options with screen-sharing and agenda tracker functionalities.
  • Participant Management: Make participant-related changes as per requirements including, adding attendees, putting them on mute and more.
  • Access Contacts: View contacts easily and group them. Sift the important or favorite contacts by adding a star to them.
  • Call Handling: Enable call routing based on availability.
  • Voicemail: Access voicemails with one click or enable transcriptions to be sent to the email address.
  • Call Transfer: Transfer calls to users with consultative, blind and whisper abilities. Send calls to an intercom or mailbox.
  • Call Management: Put calls on hold, park or unpark calls or pick them up by extension.
  • Phone Routing: Route calls successfully to the softphone, desk phone, mobile app or mobile number.
  • Phone Management: Manage device settings, such as wallpaper, voicemail, ringtone and more.
read more...

Product Ranking

#8

among all
Business Phone Systems

#96

among all
Business Phone Systems

Find out who the leaders are

Analyst Rating Summary

99
98
100
100
100
98
95
97
Show More Show More
Call coverage
Calling features
Integration & extensibility
Mobile features
Phone numbers
Call coverage
Integration & extensibility
Mobile features
Phone numbers
Voice intelligence & analytics

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

RingCentral
MiCloud Connect
+ Add Product + Add Product
Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 100 95 100 100 100 95 100 100 98 97 100 100 96 100 100 0 25 50 75 100
100%
0%
0%
100%
0%
0%
100%
0%
0%
96%
0%
4%
93%
0%
7%
93%
7%
0%
100%
0%
0%
100%
0%
0%
100%
0%
0%
100%
0%
0%
100%
0%
0%
93%
0%
7%
86%
0%
14%
100%
0%
0%
100%
0%
0%
100%
0%
0%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
0%
0%
100%
0%
0%
100%
0%
0%
67%
0%
33%

User Sentiment Summary

Great User Sentiment 1450 reviews
Good User Sentiment 607 reviews
83%
of users recommend this product

RingCentral has a 'great' User Satisfaction Rating of 83% when considering 1450 user reviews from 5 recognized software review sites.

78%
of users recommend this product

MiCloud Connect has a 'good' User Satisfaction Rating of 78% when considering 607 user reviews from 4 recognized software review sites.

4.0 (23)
n/a
3.8 (303)
3.8 (217)
4.2 (856)
4.2 (248)
4.6 (187)
4.0 (30)
3.7 (81)
3.4 (112)

Awards

SelectHub research analysts have evaluated RingCentral and concluded it earns best-in-class honors for Calling features and Phone system.

Calling features Award
Phone system Award

SelectHub research analysts have evaluated MiCloud Connect and concluded it earns best-in-class honors for Voice intelligence & analytics.

Voice intelligence & analytics Award

Synopsis of User Ratings and Reviews

Seamless Integration: RingCentral seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.
Advanced Call Management: Features like call forwarding, voicemail transcription, and call recording enhance call handling and improve customer service.
Remote Work Flexibility: RingCentral's cloud-based platform allows employees to work from anywhere, with access to all communication channels and features.
Cost Savings: RingCentral's subscription-based pricing model eliminates the need for expensive hardware and maintenance costs, reducing overall telephony expenses.
Scalability and Reliability: RingCentral's scalable architecture ensures reliable communication even during peak usage, supporting businesses of all sizes.
Show more
Seamless Integration: Effortlessly connect with other MiCloud services, such as MiTeam Meetings and MiCollab, for a unified communications experience.
Enhanced Collaboration: Foster teamwork with features like instant messaging, file sharing, and video conferencing, all within a single platform.
Scalability and Flexibility: Easily adjust your phone system to meet changing business needs, adding or removing users as required.
Cost Savings: Reduce expenses with a cloud-based solution that eliminates the need for on-premises hardware and maintenance.
Improved Customer Service: Provide exceptional customer experiences with features like call routing, call queues, and voicemail-to-email.
Show more
Limited Customization: RingCentral offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs.
Integration Challenges: Integrating RingCentral with other business applications can be complex and time-consuming, leading to compatibility issues and data silos.
Call Quality Issues: Users have reported occasional call quality issues, including dropped calls, audio delays, and poor sound quality, which can hinder effective communication.
Pricing Concerns: RingCentral's pricing structure can be complex and may not be suitable for all businesses, especially those with a large number of users or specific feature requirements.
Limited Reporting Capabilities: RingCentral's reporting features are limited, making it challenging for businesses to track and analyze call data for performance optimization and decision-making.
Show more
Limited Customization: MiCloud Connect offers limited customization options, making it difficult for businesses to tailor the system to their specific needs.
Integration Challenges: Integrating MiCloud Connect with other business applications can be complex and time-consuming, leading to disruptions in workflow.
Scalability Concerns: As businesses grow, MiCloud Connect may struggle to scale effectively, potentially hindering communication and collaboration.
Costly Add-Ons: Essential features, such as call recording and advanced analytics, require additional paid add-ons, increasing the overall cost of the solution.
Reliability Issues: Some users have reported occasional reliability issues, including dropped calls and service outages, which can impact business operations.
Show more

RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach. On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth. To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations.

Show more

MiCloud Connect is a business phone software that has received positive user reviews over the last year. Users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, MiCloud Connect offers a wide range of features, including call forwarding, voicemail, and video conferencing, which makes it a versatile solution for businesses of all sizes. Compared to similar products, MiCloud Connect stands out for its ease of use and reliability. Users find it to be more intuitive than other software, and they appreciate that it rarely experiences any downtime. Additionally, MiCloud Connect offers a number of features that are not available in other products, such as the ability to integrate with Microsoft Teams and Salesforce. These differentiating factors make MiCloud Connect a valuable option for businesses that are looking for a comprehensive and easy-to-use business phone solution. Overall, MiCloud Connect is a well-rounded business phone software that is suitable for businesses of all sizes. Its user-friendly interface, reliable call quality, and wide range of features make it a valuable option for businesses that are looking for a comprehensive and easy-to-use solution.

Show more

Screenshots

Top Alternatives in Business Phone Systems


3CX

8x8

Bitrix24

CXone

Dialpad

Freshcaller

Fuze

GoToConnect

MiCloud Connect

Microsoft Teams

Nextiva

Ooma Office

Vonage

Zoom

Related Categories

Head-to-Head Comparison

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings