Home > Business Phone Systems > Toky > Toky vs Webex Calling

Toky vs Webex Calling

Last Updated:

Our analysts compared Toky vs Webex Calling based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Toky Software Tool
Webex Calling Software Tool
Get Free Demo Demo    Request Pricing Pricing
Get Free Demo Demo    Request Pricing Pricing

Product Basics

Toky is a cloud-based phone system that consolidates data, personalizing customer service by automatically synching interactions to customer records. It also provides virtual phone numbers in multiple countries, and integrates well with CRM and other tools.

Its other attributes include IVR phone trees, bulk SMS, reporting and analytics, speech-to-text, fax-to-email, call monitoring, a power dialer and more.
read more...

Webex Calling is a sophisticated software solution designed to manage business phone tasks with efficiency and reliability. It offers cloud-based calling services that integrate seamlessly with existing communication systems, providing a comprehensive platform for voice, video, and messaging. This software is particularly well-suited for medium to large enterprises that require robust, scalable communication solutions to support their operations. Its cloud-based nature ensures flexibility and ease of deployment, making it ideal for businesses with distributed teams or remote workforces.

Key benefits of Webex Calling include enhanced call quality, advanced security features, and seamless integration with other collaboration tools. Popular features encompass high-definition voice and video calls, voicemail, call forwarding, and detailed analytics. Users appreciate its intuitive interface and the ability to manage calls from various devices, including desktops and mobile phones.

Compared to similar products, Webex Calling is often praised for its reliability and comprehensive feature set. Pricing details can vary based on the specific needs and scale of the business, so it is recommended to contact SelectHub for a tailored pricing quote. This ensures that businesses can get the most accurate and cost-effective solution for their unique requirements.

read more...
$25/Agent, Monthly
Free Trial is available →
Get a free price quote
Tailored to your specific needs
$11.95/User, Monthly, Freemium
Free Trial is available →
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Offer Continuous Support: Ensure consistent, quality customer experiences with tools that screen, route and monitor calls. Reduce the occurrence of dropped or missed calls. Remote access and call forwarding allow working on the go. 
  • Improve Efficiency: Automate repetitive tasks with power dialers, voicemail drop and bulk messaging, so agents can be more attentive to customers and complex tasks.
  • Scale Easily: Adjust service according to current and future business needs. Access the system through a built-in cloud from desktops, laptops, mobile phones and tablets anywhere in the world. Build custom IVR menus based on rank, location and experience, and add or remove agents as the team evolves. 
  • Personalize Service: Automatically route customers to the most appropriate agents and departments for their queries.
read more...
  • Cost Efficiency: Reduce expenses by eliminating the need for traditional phone lines and hardware, leveraging cloud-based solutions instead.
  • Scalability: Easily scale your phone system up or down based on business needs without the hassle of physical infrastructure changes.
  • Global Reach: Enable seamless communication across different geographical locations, supporting remote and international teams effectively.
  • Integration Capabilities: Integrate with other business tools like CRM systems and collaboration platforms to streamline workflows and enhance productivity.
  • Reliability: Benefit from high uptime and robust performance, ensuring that your communication channels are always available when needed.
  • Advanced Security: Protect sensitive business communications with enterprise-grade security features, including encryption and secure access controls.
  • Flexibility: Support a variety of devices and platforms, allowing employees to make and receive calls from their preferred devices, whether it's a desk phone, mobile, or computer.
  • Enhanced Collaboration: Facilitate better teamwork with integrated features like video conferencing, screen sharing, and instant messaging.
  • Improved Customer Service: Offer superior customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
  • Analytics and Reporting: Gain insights into call patterns, usage, and performance with detailed analytics, helping to make informed business decisions.
  • Business Continuity: Ensure uninterrupted communication during emergencies or outages with built-in redundancy and disaster recovery options.
  • Ease of Management: Simplify administration with a centralized, user-friendly interface for managing users, settings, and policies.
  • Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and leveraging energy-efficient cloud infrastructure.
read more...
  • International Phone Number: Establish virtual phone numbers in more than 60 countries to localize support for international customers. 
  • Phone Trees: Allow customers to connect directly with the most appropriate agent using interactive voice response. 
  • Simultaneous Calls: Eliminate the chances of missing leads by receiving calls from multiple customers simultaneously, depending upon the number of available agents. 
  • Greetings in Multiple Languages: Boost customer satisfaction and engagement with pre-recorded, customized greetings and messages in several languages. 
  • Call History: Access records of all interactions between agents and customers, including missed calls and voicemails, on a single dashboard. 
  • Call Filters: Set business hours and agent availability. Filter inbound calls to serve callers from specific countries. 
  • On Hold Functions: Put a call on hold to consult with other agents and find the best answers to customer queries. 
  • Call Transfer: Transfer calls to the appropriate agent or department to serve customer-specific needs. 
  • Voicemail: Reduce the chances of missed leads by allowing customers to leave voicemail messages. 
  • Integration: Connect the product with business CRM, website, business apps and phone systems for a seamless workflow. 
  • Reports: Access real-time reports on dashboards and collect relevant metrics. 
  • Speech to Text: Use an audio-to-text converter to transcribe recordings and get transcripts through email or a CRM system. 
  • Site Call Button: Allow customers to call from the website through an embedded call button. 
  • Fax to Email: Get customer faxes as PDF files automatically on email. 
  • Call Recording: Reduce the chances of losing critical information mentioned during inbound and outbound calls. Refer back to recordings as needed for business or training purposes. 
  • Power Dialer: Automate phone calls and efficiently call through a set list of phone numbers. Talk to more clients in less time and convert customers into leads.
  • Voicemail Drop: Send pre-recorded voicemail messages to client voicemail boxes, eliminating the need to reiterate. 
  • Call Monitoring: Monitor agents' calls in real time and evaluate quality of service. Use whisper features to train agents during calls or help them while interacting with customers on complex issues.
  • Notes and Tags: Add notes and tags to calls to group them and analyze business support and sales processes. 
  • Configuration: Remove or add users in a few simple clicks. 
  • Agent Groups: Create teams, invite additional agents to the groups and make them responsible for handling specific calls. 
  • System Roles: Restrict users from accessing sensitive data with differentiated admin and user roles.
  • Messaging: Send messages in bulk through Google Sheets, WhatsApp and other platforms via dashboards.
read more...
  • Cloud-Based System: Webex Calling operates entirely in the cloud, eliminating the need for on-premises hardware and simplifying maintenance.
  • High-Definition Voice Quality: Ensures crystal-clear audio for all calls, enhancing communication clarity and reducing misunderstandings.
  • Global Reach: Provides international calling capabilities, allowing businesses to connect with clients and partners worldwide seamlessly.
  • Integrated Collaboration Tools: Combines calling with Webex Meetings and Webex Teams for a unified communication experience.
  • Advanced Call Routing: Features such as hunt groups, call queues, and auto-attendants ensure calls are directed to the right person or department efficiently.
  • Mobile and Desktop Apps: Offers applications for both mobile devices and desktops, enabling users to make and receive calls from anywhere.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
  • Call Analytics: Provides detailed call analytics and reporting, helping businesses monitor call performance and identify areas for improvement.
  • Security and Compliance: Adheres to industry standards for security and compliance, including end-to-end encryption and GDPR compliance.
  • Integration with Existing Systems: Seamlessly integrates with existing business applications such as CRM systems, enhancing workflow efficiency.
  • Scalability: Easily scales to accommodate business growth, whether adding new users or expanding to new locations.
  • Emergency Calling: Supports emergency calling features, ensuring compliance with local regulations and enhancing safety.
  • Call Recording: Allows for the recording of calls for training, quality assurance, and compliance purposes.
  • Multi-Device Support: Users can switch between devices during a call without interruption, providing flexibility and convenience.
  • Directory Integration: Integrates with corporate directories, making it easy to find and contact colleagues.
  • Customizable User Interface: Offers a customizable interface to meet the specific needs and preferences of different users.
  • Hot Desking: Enables employees to log into any phone within the organization, making it ideal for flexible work environments.
  • Call Park and Retrieve: Allows users to park a call and retrieve it from another device, enhancing mobility within the office.
  • Presence Information: Displays the availability status of colleagues, helping to streamline communication and collaboration.
  • Call Forwarding: Provides various call forwarding options, ensuring important calls are never missed.
read more...

Product Ranking

#52

among all
Business Phone Systems

#60

among all
Business Phone Systems

Find out who the leaders are

User Sentiment Summary

Great User Sentiment 227 reviews
Great User Sentiment 307 reviews
85%
of users recommend this product

Toky has a 'great' User Satisfaction Rating of 85% when considering 227 user reviews from 3 recognized software review sites.

85%
of users recommend this product

Webex Calling has a 'great' User Satisfaction Rating of 85% when considering 307 user reviews from 1 recognized software review sites.

3.7 (28)
n/a
4.28 (103)
n/a
4.4 (96)
n/a
n/a
4.25 (307)

Synopsis of User Ratings and Reviews

Effortless Setup: Users praise Toky for its user-friendly interface and straightforward setup process, allowing them to get their business phone system up and running quickly without technical headaches.
Cost-Effective Solution: Many users appreciate Toky's affordability, especially its transparent pricing plans that eliminate hidden fees, making it a budget-friendly choice for businesses of all sizes.
Feature-Rich Platform: Toky is lauded for its comprehensive suite of features, including call recording, call forwarding, and voicemail transcription, empowering businesses to manage their communications effectively.
Show more
Seamless Cisco Integration: Webex Calling is known for its easy integration with other Cisco products, making it a natural choice for businesses already invested in the Cisco ecosystem.
High-Quality Audio and Video: Users consistently praise Webex Calling for its clear audio and video capabilities, ensuring professional and productive business communications.
Strong Security Measures: Businesses with security top of mind appreciate Webex Calling's robust security features that keep sensitive conversations protected.
Scalability for Businesses of All Sizes: Webex Calling is designed to grow with your business, making it an attractive option for both small businesses and large enterprises.
User-Friendly Interface: Many users find the platform intuitive and easy to navigate, reducing the learning curve for new users.
Excellent Mobile Functionality: The Webex Go tool extends the platform's capabilities to mobile devices, enabling users to stay connected from anywhere.
Show more
Limited Integrations: Users express frustration over Toky's limited third-party integrations, particularly with popular CRM and helpdesk solutions. This lack of integration makes it difficult to streamline workflows and consolidate customer data.
Occasional Call Quality Issues: Some users report experiencing occasional call quality issues, such as dropped calls, jitter, and latency. These issues can be disruptive to business operations and negatively impact customer experience.
Mobile App Functionality: Users find the mobile app functionality to be somewhat limited compared to desktop versions. Certain features, such as call transfer and advanced call handling options, are either missing or less intuitive on the mobile app.
Show more
High Cost: Webex Calling tends to be more expensive than some of its competitors, which can be a deterrent for budget-conscious businesses.
Mobile App Issues: Some users have reported experiencing occasional problems with the Webex Calling mobile app, which can be inconvenient for employees who rely on their mobile devices for work.
Complex Setup: The initial setup and configuration process for Webex Calling can be complex and time-consuming for some users, particularly those without a strong technical background.
Limited Call Management: Compared to competitors, Webex Calling offers a limited set of call management features. Basic features like call queues, call monitoring, voicemail-to-email, and call recording often require users to purchase the more expensive Enterprise Plan.
Show more

User reviews from the past year suggest Toky is a bit of a mixed bag. While many appreciate its affordability and ease of use, particularly for small businesses dipping their toes into the world of VoIP, some have found its feature set a bit lacking compared to more established players like RingCentral or Dialpad. For example, users praise Toky's simple call forwarding and voicemail features, finding them intuitive and reliable. However, more advanced features like call analytics or CRM integrations seem to be where Toky falls short, leaving some users wanting more. Essentially, Toky seems best suited for small businesses or startups that prioritize simplicity and affordability over a vast array of features. If you're a larger company with complex communication needs, you might find yourself yearning for the robust functionality of Toky's more seasoned competitors.

Show more

Is Webex Calling all it's cracked up to be? User reviews from the last year paint a somewhat mixed picture of this popular calling solution. On the plus side, Webex Calling consistently receives praise for its robust calling features, including high-quality audio and video, and its seamless integration with other Cisco products, a major selling point for businesses already invested in the Cisco ecosystem. Users highlight the platform's user-friendly interface, especially for conducting video conferences and managing calls across multiple devices, which boosts productivity for remote and hybrid teams. However, some users find the initial setup process to be a bit daunting, and the pricing structure less competitive than some alternatives. A common gripe is the limited scalability and call management features available in the basic plans, pushing businesses to opt for the pricier Enterprise Plan for functionalities like call queuing and voicemail-to-email. Additionally, while Webex Calling boasts integration with Webex Meetings, its overall app integration capabilities are considered less impressive compared to competitors. In conclusion, Webex Calling emerges as a solid choice for businesses prioritizing a reliable and secure calling solution deeply integrated with the Cisco ecosystem, particularly those with straightforward communication needs. However, businesses seeking advanced call management features or extensive third-party integrations might find more comprehensive solutions elsewhere.

Show more

Screenshots

Top Alternatives in Business Phone Systems

3CX
8x8
Bitrix24
CXone
Dialpad
Freshcaller
Fuze
GoToConnect
MiCloud Connect
Microsoft Teams
Nextiva
Ooma Office
RingCentral
Vonage
Zoom

Related Categories

Auto Dialer Software
Automatic Call Distribution Software
Call Center Scripting Software
Call Center Software
Call Center Software for Small Businesses
Call Monitoring Software
Call Recording Software
Computer Telephony Integration Software
IVR Systems
Predictive Dialer Software
Show more
Screen Sharing Software
UCaaS Providers
Show more

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics
Build Your Requirements
SelectHub Products Cost and Pricing Guide
Get Your Free Comparison Report
Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
    Table settings