Categories   >   HIPAA Compliant Video Conferencing Software
Last Reviewed: November 26th, 2024

Best HIPAA Compliant Video Conferencing Software Of 2024

What is HIPAA Compliant Video Conferencing Software?

HIPAA Compliant Video Conferencing Software is a secure digital solution designed to facilitate remote, yet confidential, interactions between healthcare providers and patients. A vital tool in telehealth, it addresses the need for real-time, virtual consultations while complying with the stringent privacy standards dictated by the Health Insurance Portability and Accountability Act (HIPAA). The software is imperative for maintaining privacy in a remote care setting, bolstering confidentiality, and ensuring efficient healthcare service delivery. Core functionalities include secure video/audio communication, encrypted data transfer, and proof of patient consent. Emerging features are AI-based appointment scheduling and voice recognition. Health professionals, clinics, hospitals and patients are prime beneficiaries. A notable limitation may be potential connectivity issues depending on regional internet services. Key takeaways underscore the software's role as a crucial factor in modern healthcare, enabling convenient, private, and compliant patient-provider interaction. Its main value proposition is the empowerment of telehealth without jeopardizing patient privacy.

What Are The Key Benefits of HIPAA Compliant Video Conferencing Software?

  • Ensures patient privacy protection
  • Facilitates remote healthcare delivery
  • Improves communication efficiency
  • Supports telehealth services
  • Secure data sharing
  • Enhances patient accessibility
  • Streamlines appointment scheduling
  • Reduces physical location constraints
  • Maintains regulatory compliance
  • Boosts healthcare provider productivity
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Overall

Based on the latest available data collected by SelectHub for 20 solutions, we determined the following solutions are the best HIPAA Compliant Video Conferencing Software overall:

Doxy.me
Doxy.me
Start Price
$35
Monthly, Freemium
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Doxy.me

Doxy.me telemedicine software has been making waves, but like any tech, it has its fans and its critics. Users rave about how easy it is to use – even for folks who aren't tech-savvy. It's a lifesaver for those who had to quickly switch to telehealth, and patients seem to prefer it over fancier platforms because it's so straightforward. The free version is a major plus, allowing basic telemedicine visits without breaking the bank. However, some users find the video quality a bit shaky at times, especially with iffy internet connections. Plus, the customization options could use some work. Despite these hiccups, Doxy.me shines with its simplicity and affordability, making it a solid choice for healthcare providers who want a no-fuss telemedicine solution, especially solo practitioners or small clinics that are just starting out with telehealth.

Pros & Cons

  • Simple Interface: The platform's intuitive design allows users to easily navigate and conduct telehealth sessions without a steep learning curve. The interface is clean and uncluttered, making it easy to find the features you need.
  • Free Plan Availability: Doxy.me offers a free plan with basic features, making it accessible for individuals or small practices with budget constraints. The free plan includes unlimited call minutes, so you can use it for as long as you need.
  • HIPAA Compliance: The platform prioritizes security and privacy, adhering to HIPAA regulations to ensure the confidentiality of patient information. This is important for healthcare providers who need to protect their patients' privacy.
  • Limited Features in Free Plan: The free plan lacks essential features like screen sharing and file transfer, hindering collaboration and information exchange during consultations.
  • Technical Issues: Users frequently report problems with call quality, connection stability, and video freezing, disrupting the flow of virtual appointments and frustrating both patients and providers.
  • Privacy Concerns: Some users have expressed concerns regarding data security and privacy, as Doxy.me collects certain user information, raising questions about its handling and potential vulnerabilities.

Key Features

  • Security: Data is encrypted, and client information is never stored. This helps to ensure adherence to HIPAA, GDPR, PHIPA, PIPEDA, and HITECH regulations. 
  • Live Chat: Use text-based communication to connect with clients and colleagues. Available while on calls with other clients. 
  • Patient Queue: See when clients check in for appointments. Use the patient queue to then seamlessly switch between patient calls. 
  • Business Associate Agreement: All accounts are provided with a HIPAA-required BAA, including the basic, free accounts. 
  • Custom Branding: Building a brand is essential for professional organizations, even in the healthcare industry. Personalize an account to reflect the brand that patients already know and trust. 
  • Dedicated Landing Page: Patients are put at ease when arriving at a landing page that reflects the branding and reputability of a trusted health care provider. 
  • Personalized Subdomain: Patients can quickly navigate to a provider’s account by entering the custom link to that account into a web browser. 
  • Waiting Rooms: Add video, images and text to waiting rooms for patients to view before appointments. 
  • Analytics: Use the provided data relevant to trends and usage to efficiently determine areas of success and which need improvement. 
  • HD Video/Audio: High-quality video and audio offer peace of mind for healthcare professionals when it comes to conducting telemedical appointments. Be sure you see and hear everything patients have to share. 
  • Peer-to-Peer Meetings: Don’t simply connect with patients. Health care professionals with the Clinic or Enterprise packages can also connect with colleagues using video, audio and chat functions. 
  • Shared Access: Users can share access to their designated rooms with colleagues, making it easier for patients and healthcare providers when unforeseen circumstances arise. 
  • Admin Capabilities and Controls: Take control of the account through abilities such as adding and removing users, brand customization and more. 
  • Meeting History: Save time by automatically recording information about meetings with patients, such as time, date and length of an appointment. 
simplepractice
simplepractice
Start Price
$29
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked simplepractice

SimplePractice features a user-friendly interface and a complete set of tools for managing day-to-day medical operations. It offers advanced features such as HIPAA-compliant telehealth, a robust customer portal and a wide range of planning and notes options such as Wiley Planners, pre-built templates and a customized form-creation tool. Like many software solutions, there is a learning curve to master the features provided. Customer support is friendly and responsive. Many, however, wished it offered immediate phone support for a more streamlined workflow. Reviewers noted that it offers limited customization and would like the ability to add multiple people to video sessions.

Pros & Cons

  • Functionality: Around 97% of users who referred to functionality said it offers a comprehensive set of tools making it a one-stop-shop to manage day-to-day operations.
  • User-Friendly: All reviewers who mentioned ease of use liked that it provides an intuitive, user-friendly interface making it easy to use and deploy.
  • Customer Service: More than 82% of reviewers referring to customer support noted that included professional services are responsive and pleasant.
  • Seamless Billing: All users who specified billing liked that it allows structuring of each individual client's payments with ease.
  • Limited Customization: SimplePractice offers limited customization options, making it difficult to tailor the software to specific practice needs.
  • Glitches and Bugs: Users have reported experiencing frequent glitches and bugs within the software, leading to disruptions in workflow.
  • Lack of Integration: SimplePractice lacks seamless integration with other essential software, such as electronic health records (EHRs) and billing systems.
  • Limited Reporting Capabilities: The reporting features in SimplePractice are considered basic and may not provide the necessary insights for practice management.
  • Customer Support Issues: Users have expressed concerns about the responsiveness and effectiveness of SimplePractice's customer support team.

Key Features

  • Client Portal: View billing information, medical history, lab results and more using the designated portal. Clients can schedule appointments, send messages and video chat with their providers online. 
  • Telehealth: Conduct secure online appointments with clients from anywhere, on any device. Clients are given a link to begin a telehealth appointment without requiring an account or password. 
  • Billing: Helps run credit cards quickly and collects payments automatically. Credit cards can be processed using a phone, while cards can be stored with bank-level security. 
  • Scheduling: Schedule appointments, send automated reminders, and sync appointments to Google, iCal, or Outlook calendar with online booking. 
  • Claims Management: File claims faster and more accurately by doing so electronically. Claims can be created, submitted and tracked from one central place. 
  • Mobile Apps: Available on iOS and Android, users can manage appointments, process payments, send client intakes, view client information and more. 
Updox
Updox
Start Price
$50
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Updox

Updox receives generally positive feedback from users, particularly in the areas of security, patient engagement, and workflow efficiency. Many users praise its seamless integration with existing EHR/PMS systems, simplifying appointment scheduling and communication. One user stated, "Updox has streamlined our telehealth workflow tremendously. We can now schedule, conduct, and document visits all within one platform." Another strength of Updox is its emphasis on patient engagement. Patients appreciate the convenience of secure messaging, online appointment booking, and access to medical records. "Updox has made it so much easier to communicate with my doctor," shared a patient. "I can send messages, schedule appointments, and even view my test results online." However, some users have reported a steeper learning curve compared to other telehealth solutions and limitations in customization options. Additionally, occasional technical issues and challenges with customer support have been mentioned. One user commented, "Updox took a bit longer to learn than other platforms I've used, and I wish there were more customization options available." Overall, Updox appears to be a strong contender in the telehealth space, particularly for larger healthcare organizations. Its robust features, commitment to security, and focus on patient engagement make it a compelling option for those seeking a comprehensive solution. However, potential users should be aware of the steeper learning curve and limited customization options before making a decision. When compared to competitors like Doximity and Kareo Telehealth, Updox seems to set itself apart with its broader range of features and emphasis on patient engagement. Doximity primarily focuses on secure communication, while Kareo Telehealth offers a more basic telehealth experience. Updox's ability to integrate with various EHR/PMS systems and provide features like secure document sharing and e-signatures also gives it an edge. Ultimately, the best telehealth solution depends on individual needs and priorities. Updox's strengths in security, patient engagement, and workflow efficiency make it a strong option for those seeking a comprehensive platform. However, users should be aware of the learning curve and limited customization options before making a decision.

Pros & Cons

  • Easy Access to Care: Provide patients the care they need from the comfort of their homes. Serve clients who have mobility issues or live far away from medical facilities.
  • Focus on Patients: Allow patients to connect with doctors and get the information they need to be more involved in their own healthcare.
  • Better Care Delivery: Doctors can use telemedicine software to give patients more complete and personalized care. They can monitor their patient’s health and recovery levels, and provide feedback in real time.
  • Cost-Efficiency: Patients don’t need to travel long distances to see their doctor in person, leading to higher cost savings.
  • Connection Issues: Sometimes, telemedicine software has glitches, such as spotty connections, fuzzy video or launch delays, leading to interrupted or incomplete appointments.
  • Incomplete Diagnosis: Unlike in-person visits, the software might not give doctors all the information they need. This can make it hard to figure out exactly what's wrong with patients and create the best treatment plan.
  • Limited Personalization: Telemedicine visits can sometimes feel less personal than seeing your doctor face-to-face, which might leave patients feeling disconnected or alone.

Key Features

  • Video Chat: Connect anytime, anywhere with patients using HIPAA-compliant Video Visits. Host group calls (up to 19 participants), including care teams, family or staff. Mimic in-person visits with a virtual waiting room, capture screenshots, share your screen and take notes directly within the video call.
  • Payment: Reduce the amount of time it takes to receive payment while easing the process for patients by using included payment options.
  • Electronic Fax: Enable users and patients to sign important documents virtually with digital fax functionality, limiting the need for in-person contact. Such tasks can be completed on any device, providing a convenient and simple option for all parties involved.
  • Digitized Forms: Boost office efficiency and reduce time spent on manual data tasks with electronic forms. Organize, store and retrieve important documentation digitally.
  • Patient Portal: Ensure round-the-clock access to all important information a patient may need. Patient can use the portal as a hub for making payments, accessing medical records and receiving notifications about appointments and other vital information.
  • Direct Messaging: Tap into a network of healthcare professionals to securely communicate with other providers.
  • Reminders: Minimize cancellations and missed appointments, along with time and money lost, through personalized patient reminders.
  • Targeted Broadcasting: Save time and effort using the broadcast function to disseminate information among clientele. Specify limitations by choosing certain demographics, so patients receive relevant information without being bombarded by every announcement.
athenahealth
athenahealth
Start Price
$140
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked athenahealth

User reviews paint a compelling picture of athenaOne's strengths and weaknesses. Many users laud its intuitiveness and efficiency, comparing it favorably to Epic in particular. "Charting a patient in athenaOne takes half the time compared to Epic," one user shared, highlighting the streamlined interface. Another user raved about the integrated functionalities, stating, "The way athenaOne links billing and scheduling saves us so much time compared to our previous system, which kept everything siloed."

However, some users expressed frustrations with limited customization options and occasional hiccups in customer support. "I wish athenaOne offered more granular control over customizing templates and workflows like you can in Epic," commented one user, seeking greater personalization. Another mentioned, "Customer support can be a mixed bag. While they're sometimes helpful and prompt, I've also had experiences with long wait times and inconsistent responses."

Overall, user reviews suggest athenaOne shines in user-friendliness, comprehensive features, and workflow efficiency, rivaling even industry giants like Epic in these aspects. While some limitations around customization and support exist, athenaOne remains a strong contender in the EHR market, offering a user-friendly and feature-rich experience for healthcare providers looking to optimize their practice operations.

Pros & Cons

  • Streamlined Workflow: Reduces manual data entry and automates tasks, saving time and improving efficiency.
  • Improved Patient Care: Enhances communication and collaboration between providers, leading to better patient outcomes.
  • Enhanced Reporting & Analytics: Provides real-time insights into practice performance and patient data, enabling data-driven decision making.
  • Mobile Accessibility: Offers mobile app for charting, scheduling, and patient communication, improving flexibility and accessibility.
  • Customizable Interface: Allows tailoring the platform to specific practice needs and workflows, improving user experience.
  • Positive User Reviews: Consistently praised for its ease of use, intuitive interface, and helpful support team.
  • Learning Curve: Initial setup and training can be time-consuming for some users.
  • Cost: Subscription fees may be higher compared to some basic EHR systems.
  • Glitches and Bugs: Occasional reports of technical issues and bugs in the platform.
  • Limited Customization Options: Some users wish for more granular control over customization features.
  • Integration Challenges: Integration with certain legacy systems can be complex.
  • Customer Support: Mixed experiences with customer support response times and quality.

Key Features

  • Patient Charting: Electronic medical records (EMR) with customizable templates, comprehensive charting tools, and integrated clinical decision support.
  • Scheduling: Online appointment scheduling, customizable appointment reminders, and patient wait time tracking.
  • Billing and Coding: Integrated billing and coding functionality, claims management, and revenue cycle reporting.
  • Patient Portal: Secure online access for patients to view medical records, schedule appointments, communicate with providers, and manage billing.
  • Telehealth: Integrated video conferencing capabilities for virtual patient visits.
  • Mobile App: Access to patient records, charting, and communication on mobile devices.
  • Reporting and Analytics: Robust reporting tools for clinical, financial, and operational performance.
  • Integration: Connectivity with labs, pharmacies, imaging centers, and other healthcare systems.
  • Security and Compliance: HIPAA-compliant security measures to protect patient data.
  • Customization: Ability to tailor the system to meet specific practice needs.
  • Support: Comprehensive training, support, and resources available.
DrChrono
DrChrono
Start Price
$250
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked DrChrono

So, I got the chance to get a free trial access to DrChrono, and here are the key highlights:

  • The platform stands out for its intuitive design, extensive features and customization capabilities.
  • The software is accessible on any device with internet connectivity.
  • Data import from other EHR systems is supported but with certain limitations.
  • It offers four pricing plans and a free trial is available for potential users.

It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.

One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.

And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?

However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.

If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.

They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?

We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

Pros & Cons

  • Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
  • Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
  • Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.
  • Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
  • Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
  • Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.

Key Features

  • EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
    • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
    • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
    • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
    • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
    • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
    • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
    • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
    • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
  • Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
    • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
    • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
    • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
    • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
  • Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
    • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
    • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
    • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
    • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
    • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
    • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
  • BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
    • Track revenue, expenses and profitability
    • Analyze claim submission, acceptance, denial and reimbursement rates.
    • Track patient demographics, appointment history and billing information.
    • Analyze appointment scheduling and no-show rates.
  • Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
  • Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.
Amwell
Amwell
Start Price
$109
Per Visit, Usage-Based
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Amwell

Stepping into the realm of telehealth, Amwell emerges as a prominent platform connecting patients with healthcare providers remotely. User feedback from the past year paints a picture of both strengths and weaknesses, shaping our understanding of where Amwell excels and where it may fall short. Let's delve into the nuances of these reviews to uncover the essence of the Amwell experience.

Amwell's accessibility and user-friendly interface consistently earn praise. Patients appreciate the convenience of scheduling appointments and connecting with healthcare professionals from the comfort of their homes. The platform's intuitive design simplifies navigation, making it easy for users of all technological backgrounds to access care. This ease of use is particularly significant for individuals with mobility issues, those in remote areas, or those with busy schedules, as it eliminates the need for travel and waiting rooms. However, some users express concerns about the cost of Amwell's services, finding the fees for virtual consultations to be higher than expected. Additionally, the availability of healthcare providers can vary depending on location and specialty, potentially leading to longer wait times or limited options for certain patients.

In comparison to similar telehealth platforms, Amwell stands out with its comprehensive range of services. Beyond primary care, Amwell offers access to specialists in various fields, including mental health, dermatology, and urgent care. This breadth of options caters to diverse healthcare needs, providing a one-stop shop for virtual medical consultations. However, it's important to note that Amwell's network of providers may not be as extensive as some competitors, potentially limiting choices for patients seeking specific specialists or those residing in certain regions. Overall, Amwell appears well-suited for individuals seeking convenient and accessible telehealth services across a wide spectrum of healthcare needs. Its user-friendly platform and diverse range of providers make it a valuable tool for those navigating the evolving landscape of virtual care. However, potential users should consider the cost and provider availability in their area to determine if Amwell aligns with their individual requirements and preferences.

Pros & Cons

  • Convenience: Users appreciate the ability to access healthcare professionals from the comfort of their own homes, eliminating the need to travel to a physical clinic.
  • Accessibility: Amwell offers a wide range of healthcare services, including urgent care, therapy, and psychiatry, making it a convenient option for individuals with diverse healthcare needs.
  • Cost-Effectiveness: For many users, Amwell provides a more affordable alternative to traditional in-person healthcare, especially for those with high-deductible insurance plans or limited access to in-network providers.
  • Time Savings: Virtual appointments often have shorter wait times compared to in-person visits, allowing users to receive care more quickly and efficiently.
  • Technical Issues: Connection problems and app crashes during telehealth appointments can disrupt care delivery and frustrate patients seeking timely medical advice.
  • Wait Times: Long wait times to connect with a healthcare provider can be inconvenient and deter individuals seeking immediate medical attention, especially for urgent care needs.
  • Limited Scope of Care: The platform may not be suitable for all healthcare needs, particularly those requiring physical examinations or specialized equipment, potentially limiting its usefulness for certain patients.
  • Insurance Coverage: Amwell's acceptance by insurance providers can vary, and out-of-pocket costs for consultations may be a concern for some users, impacting accessibility and affordability.

Key Features

  • 24/7 Access: Provide access to healthcare professionals at any time, 365 days a year, without scheduling an appointment. Patients can sign on, select from available doctors based on the nature of the visit and meet using secure, HIPAA-compliant video calls. 
  • The Exchange: Access a network of professionals in varying areas of the healthcare industry allows users to communicate and exchange services to provide the specific care patients need. Keep existing clientele while expanding into markets unreachable without the support of telemedicine. 
  • EHR and Branding: Integrate with EHRs to seamlessly incorporate telemedicine into a provider’s existing workflow. Customize user interface and branding to create a familiar and comfortable experience for patients accessing telemedical care. 
  • Modules: Select a pre-existing module tailored to the telemedicine use-case needs of specific healthcare fields. Spend less time establishing your telehealth program and more time assisting patients. 
  • Prescriptions: Providers can send electronic prescriptions to a patient’s specified pharmacy. 
  • Mobile App: Providers and patients can download a mobile app to access or provide health care from anywhere, any time. 
  • Carts: Telemedicine carts offer a means for remote physicians to provide care at a patient’s side. Add peripheral equipment to these carts to collect and share diagnostic data with remote physicians to conduct full examinations. 
  • Kiosks: Install a telemedicine kiosk at a clinic’s physical location to provide clientele with additional resources and access to remote physicians. 
  • Hospital Television: Expand telemedicine care into every patient room of a clinic. These kits allow remote doctors to directly access patient rooms for monitoring, observation or private consultations. 
  • Touchpoint Tablet: Add this software to a clinic’s tablets to allow remote physicians access to patients in any room. 
  • TytoCare: Partnered with TytoCare, these devices can be integrated with telemedicine solutions so providers can offer a complete examination of patient vitals from a distance. 
Mend
Mend
Start Price
$295
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Mend

Mend has carved out a unique space for itself in the realm of task management software, particularly for telemedicine. User feedback over the past year highlights its strengths, weaknesses, and what sets it apart from the competition.

Reviewers consistently praise Mend for its user-friendly interface and intuitive design, making it easy for healthcare professionals to navigate and manage their tasks efficiently. The platform's automation features, such as appointment scheduling and reminders, are also highly valued for their ability to streamline workflows and reduce administrative burdens. However, some users note that Mend's customization options could be more extensive, particularly for larger healthcare practices with complex workflows.

Compared to similar products, Mend stands out with its robust telemedicine integration, allowing for seamless virtual consultations and remote patient monitoring. This feature has proven to be invaluable for healthcare providers seeking to expand their reach and provide more accessible care options. Additionally, Mend's focus on security and compliance ensures that sensitive patient data is protected, which is a critical consideration for healthcare organizations.

In conclusion, Mend is best suited for healthcare professionals and practices looking for a user-friendly, telemedicine-focused task management solution. Its intuitive design, automation features, and emphasis on security make it an ideal choice for those seeking to improve efficiency and enhance patient care in the digital age. It's important to note that the software landscape evolves rapidly, so it's always a good idea to check for the latest information and updates directly from Mend and other providers to make the most informed decision for your needs.

Pros & Cons

  • Convenient and Accessible: Mend offers a user-friendly platform for scheduling and attending virtual appointments, eliminating the need for physical travel and reducing wait times. The platform is accessible from various devices, including smartphones and computers, making it convenient for patients to connect with healthcare providers from the comfort of their own homes.
  • Wide Range of Specialties: Mend provides access to a diverse network of healthcare professionals across various specialties, including primary care, mental health, and specialized care. This allows patients to find the appropriate provider for their specific needs without the limitations of geographical location.
  • Secure and HIPAA Compliant: Mend prioritizes patient privacy and data security by adhering to HIPAA regulations. The platform employs encryption and other security measures to protect sensitive health information, ensuring confidentiality and compliance with industry standards.
  • Limited Scope of Care: Mend primarily focuses on urgent care needs, so it may not be suitable for individuals seeking specialized medical attention or ongoing chronic disease management.
  • Technology Dependence: The platform's reliance on technology can pose challenges for users with limited digital literacy or those in areas with unreliable internet connectivity.
  • Insurance Coverage: While Mend accepts various insurance plans, coverage and out-of-pocket costs can vary, potentially leading to unexpected expenses for patients.

Key Features

  • Telemedicine/Telepsychiatry: Provide device-agnostic HIPAA-compliant individual or group telemedicine sessions with HD video, low bandwidth requirements, secure messaging with timestamps and a virtual waiting room. Offers a drawing canvas, screen and file sharing. 
  • Patient Scheduling: View and manage all kinds of appointments, including recurring and virtual appointments, and handle reschedules and cancellations. Patients can self-schedule from the practice website and receive reminders via text, email or call. 
  • Digital Forms and Resources: Enable patients to fill intake and registration forms digitally through secure links. Send any digital content, such as medical records, videos, treatment plans, surveys and more through links. 
  • Predictive Analytics: Leverage its historical data-driven machine learning algorithm to predict no-shows and cancellations with over 90% accuracy. 
  • Interoperability: Offers a huge list of prebuilt EMR, EHR and PMS integrations with complete calendar and patient data sync to seamlessly integrate patient engagement with other practice workflows. It offers a configurable API to facilitate custom integrations. 
  • Security and Compliance: Maintain data compliance and security with HIPAA-compliant telemedicine, predictive analytics and patient messaging, self-scheduling, appointment reminders and registration. Ensures compliance with various other regulations, such as HITECH, E-Sign, COPPA and more. 
Teladoc Health
Teladoc Health
Start Price
$89
Per Visit, Usage-Based
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Teladoc Health

Teladoc Health, a prominent player in this space, has attracted a range of user feedback, offering valuable insights into its strengths and weaknesses.

Users frequently commend Teladoc Health for its accessibility and user-friendly interface. The ability to connect with healthcare professionals remotely through video conferencing, chat, or phone calls resonates with individuals seeking convenient care options. This is particularly beneficial for those residing in remote areas with limited access to in-person medical services or those with mobility issues. Teladoc Health's extensive network of doctors further enhances its appeal, as users often report ease in finding available physicians.

However, Teladoc Health is not without its drawbacks. A recurring concern among users is the cost associated with the service. The pricing structure, which may involve subscription fees or per-consultation charges, can be a deterrent for budget-conscious individuals. Additionally, while Teladoc Health boasts a large network of doctors, availability can vary depending on location and specialty. Some users have expressed frustration with longer wait times or difficulty finding specialists within their network.

In comparison to competitors like Amwell and Doctor on Demand, Teladoc Health distinguishes itself through its comprehensive range of services, encompassing primary care, mental health support, and chronic condition management. This breadth of offerings caters to diverse healthcare needs, making it a suitable choice for individuals seeking a holistic virtual care solution.

Considering its strengths and weaknesses, Teladoc Health emerges as an ideal option for individuals prioritizing convenience and accessibility in their healthcare experience. Its user-friendly platform and extensive network of doctors make it particularly well-suited for those with busy schedules, limited mobility, or residing in underserved areas. However, individuals with cost constraints or requiring specialized care may need to explore alternative options or carefully evaluate the financial implications before committing to Teladoc Health.

Pros & Cons

  • Convenience: Users appreciate the ability to access healthcare from the comfort of their own homes, eliminating the need to travel to a doctor's office or clinic. This is particularly beneficial for individuals with mobility issues, busy schedules, or those residing in remote areas with limited healthcare options.
  • Cost-Effectiveness: Teladoc Health often presents a more affordable alternative to traditional in-person medical visits, especially for individuals with high-deductible health plans or those without insurance. The platform's transparent pricing structure allows users to understand the costs upfront, avoiding unexpected medical bills.
  • Wide Range of Services: Teladoc Health offers a comprehensive selection of healthcare services, encompassing non-emergency medical care, mental health support, and dermatology consultations. This diverse range of services caters to various healthcare needs, providing users with a convenient one-stop solution.
  • Accessibility: Teladoc Health's services are available 24/7, ensuring that users can access medical care whenever needed, even outside of regular office hours or on weekends. This accessibility is particularly valuable for addressing urgent healthcare concerns or managing chronic conditions that require ongoing monitoring.
  • Limited Scope of Care: The platform may not be suitable for urgent medical issues or complex diagnoses requiring in-person examinations or specialized equipment.
  • Technical Issues: Connectivity problems or glitches with the platform can disrupt appointments and hinder the quality of care.
  • Wait Times: Depending on doctor availability and demand, patients may experience significant wait times for appointments.
  • Insurance Coverage: While Teladoc accepts many insurance plans, coverage and out-of-pocket costs can vary, potentially limiting accessibility for some patients.
  • Continuity of Care: Establishing ongoing relationships with specific doctors can be challenging, potentially impacting the continuity of care for patients with chronic conditions or complex medical histories.

Key Features

  • Secure Video: Connect with patients using secure, HIPAA-compliant video calls to hold appointments remotely. 
    • Connect Embedded: Embed video functions directly into a provider’s EHR and other third-party applications to seamlessly incorporate video communication into an existing workflow. 
  • User Dashboard: View and customize the components of a single provider’s virtual health care platform in a single place. 
    • Patient Queue: See when patients check in for appointments. Set filters to prioritize patient appointments. 
    • Daily Snapshot: View a snapshot of a particular day’s scheduled appointments, meetings and events. 
  • Modules: Customize workflow modules to view a patient’s continuous health care progress in a single place. Combine modules to further customize workflows. 
    • Intake: Take the patient intake process online with customized forms. Automate the process with self-check-in services. 
    • Coordinator: Access communications in real time to stay connected with patients and colleagues. Receive notifications for scheduled and on-demand appointments, including locations — whether online or in person. 
    • Smart Notes: Take notes and document patient information during virtual visits. Connect smart notes to an EHR system to keep patient information together and accessible from anywhere. 
    • Imaging: Securely store images, such as X-rays, alongside patient records. Use the enterprise viewer to access images across a health care network. 
    • Analytics: Access data related to patients, clinical outcomes and finances in real time. 
  • Cloud-based: Connect and store health care records online so they’re accessible from anywhere, anytime. 
  • Scheduling: Incorporate online scheduling into an existing workflow. Allow patients to virtually schedule appointments or request on-demand care. 
Healthie
Healthie
Start Price
$45
Monthly, Freemium
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Healthie

Is Healthie a picture of perfect health for healthcare providers, or does it need a checkup? User reviews from the past year indicate that Healthie is a robust platform with a generally positive reception. Users rave about its user-friendliness, highlighting the platform's intuitive design and helpful tutorial videos that enable a quick start for healthcare practitioners. The software shines with its comprehensive suite of features, including telehealth capabilities, electronic health record (EHR) management, and tools specifically designed for behavioral health. Users particularly appreciate the customization options, allowing them to tailor the platform to their specific needs, whether they offer fitness, nutrition, or wellness services. A standout strength is Healthie's exceptional customer support, praised for its proactive approach in addressing user queries and ensuring a smooth experience.

However, no software is without its shortcomings. Some users have expressed that Healthie's billing feature, while functional, could be more intuitive and robust, especially for practices dealing with complex insurance claims. While Healthie offers a degree of integration with third-party applications, users note that expanding these integrations would further enhance the platform's versatility. Overall, Healthie emerges as a top contender in the healthcare software market. Its strengths lie in its user-friendliness, comprehensive features, and stellar customer support. While the billing functionality could benefit from some improvements and expanded integrations, Healthie proves to be a valuable asset for healthcare providers looking to streamline their practice management, telehealth services, and client engagement. Its adaptability makes it suitable for a wide range of healthcare professionals, from dietitians and therapists to physicians and wellness coaches.

Pros & Cons

  • Streamlined Scheduling: Users praise the platform's intuitive calendar interface, which simplifies appointment scheduling and reduces administrative burden for both practitioners and clients.
  • Client Engagement Tools: Features such as secure messaging, document sharing, and food logging resonate with users, as they foster closer client relationships and support ongoing communication outside of scheduled sessions.
  • Customizable Experience: Healthie's flexibility to tailor branding, forms, and workflows to individual business needs is frequently commended by users seeking a personalized touch.
  • Billing and Insurance: The platform's integrated billing features, including support for insurance claims, streamline financial operations and reduce administrative hassles for practitioners.
  • Limited Functionality: Users express frustration with limitations in charting, billing, and telehealth features. They desire more customizable options and advanced tools for a smoother workflow.
  • Technical Issues: Users cite experiencing glitches, error messages, and occasional system outages, impacting appointment scheduling, billing, and client communication.
  • Customer Support Challenges: Response times for support requests are a common concern. Some users express dissatisfaction with the level of technical expertise and helpfulness from customer service.

Key Features

  • Client Engagement Portal: Communicate directly to a client’s individual portal. View and respond to clients’ entries, such as food logs and journals, to provide feedback in real time. 
    • Secure Messaging: Maintain HIPAA compliance using secure, text-based messaging features. 
    • Synced Wearable Devices: Sync personal, wearable devices to an account, such as Fitbit, Google Fit and Apple Health, to automatically track data. 
    • Metrics Logging: Clients and providers can log data using built-in or custom metrics to monitor health trends. 
  • Electronic Paperwork: Send paperwork to clients to complete and sign electronically. Track intake progress and receive notifications when forms are completed. 
  • Scheduling: Set recurring and one-time availability, appointment types and location, whether in-person or virtually, so clients can book appointments online. 
    • Synced Calendars: Sync your schedule to personal calendars, such as Google, iCal and Outlook. 
    • Automated Reminders: Send appointment reminders and confirmations to clients using SMS messages, emails and push notifications. 
  • Wellness Programs: Offer online programs with fixed or rolling start dates, create a drip-out feed for content and add individual programs to specific client profiles. 
  • Telehealth: Virtually communicate with clients using a web portal or mobile app. Access client information, charts and forms and take notes in the same portal while conducting appointments. Providers can use screen sharing functionality to provide information to clients. 
    • Secure Video: Video appointments are end-to-end encrypted to ensure providers adhere to HIPAA regulations. 
    • Webinars: Upload recorded materials to share with clients and team members or add to purchasable packages. 
    • Group Sessions: Hold group sessions for clients using HIPAA-compliant Zoom directly from the platform without linking your personal Zoom account. 
  • Billing: Send invoices and receive payments electronically. Uses PCI-compliant Stripe software to process and deliver payments directly to the bank account on file. 
    • Subscription Services: Customize services to include recurring fees at specific time intervals that are automatically charged to a client’s account. 
    • Add-on Packages: Create content and service packages for clients to purchase in addition to a base package. 
    • Notifications: Receive notices for failed transactions or when a card on file is about to expire. 
  • Insurance and Superbills: Auto-fill features assist in generating superbills and CMS-1500 forms to submit claims for insurance reimbursement. 
  • Mobile App: Clients and providers can access health and wellness portals using a free mobile app compatible with iOS and Android. 
  • Cloud-based EHR: Manage business and client information from anywhere using a secure, HIPAA-compliant EHR platform. 
    • Templates: Standardize care across team members using common templates, such as ADIME and SOAP, or create custom templates. 
  • API: Purchase this package to allow access to the API. Build a custom telehealth and wellness EHR platform using the foundation set out in the API to tailor the platform to a practice’s specific needs. 
Valant
Valant
Start Price
$100
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Valant

Valant is a web-based EHR tool geared towards mental health professionals. It has an easy-to-use UI with robust reporting and billing capabilities. It streamlines client management and clinical workflows by managing client medical records, tracking revenue and monitoring patient progress. Note templates can be customized extensively. While some users found the platform affordable, others found it expensive for solo practitioners. Users complained that the system was slow and crashed frequently. It uses Silverlight, which limits browser compatibility. Users also found features like appointment reminders and treatment plans ineffective. There were negative reviews for customer service, which users found unprofessional. Overall, it’s an intuitive cloud-based tool with a multifaceted design.

Pros & Cons

  • Ease of Use: The system is user-friendly and easy to use, as noted by approximately 74% of users who mentioned its usability.
  • Customization: About 67% of users who reviewed customization enjoyed the solution’s ability to customize its features.
  • Learning Curve: The system is easy to learn, as noted by 60% of users who talked about the learning curve.
  • Support: Approximately 53% of users who mentioned support found their customer service slow and unresponsive.
  • Functionality: The solution lacks functionality and causes glitches, noted by about 65% of users who spoke about functionality.
  • Connectivity: All users who talked about connectivity found issues with it.

Key Features

  • Scheduling: Manage practically every aspect of a practice from a customizable calendar. Set appointments in advance and color code to provide visual references. Navigation to a patient’s information is simple as well. 
  • E-Prescribing: Manage medications at any time from anywhere. Check, refill and renew prescriptions right from the dashboard, reducing prescribing errors while providing patients with automated alerts and notifications. 
  • Clinical Notes: Create comprehensive patient notes while focusing on the patient rather than the computer, keeping notes while in-session and storing them safely. 
  • Treatment Planning: Enables collaboration, either between the clinician and the client or multiple clinicians. Track updates, review dates and capture patient signatures as well. 
  • Billing and Reporting: Use integrated billing to automate data entry, eliminating the tedious task of duplicating data, increasing information accuracy, saving staff time while making sure payments are collected, increasing revenue.  
  • Analytics: Provides insight to help manage both the quality of care provided and the financial status of a health organization. These tools help engage clients in their care, leading to better clinical outcomes while tracking finances and improving reimbursement rates. 
  • HIPAA-Compliant Telemedicine: Video sessions include advanced authentication measures on the provider and client side to ensure virtual visits remain secure and adhere to HIPAA regulations. These functionalities are integrated directly into the existing EHR platform. 

COMPARE THE BEST HIPAA Compliant Video Conferencing Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of HIPAA Compliant Video Conferencing Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Doxy.me
$35
Monthly, Freemium
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Doxy.me
simplepractice
$29
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
simplepractice
Updox
$50
Per Provider, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Updox
athenahealth
$140
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
athenahealth
DrChrono
$250
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
DrChrono
Amwell
$109
Per Visit, Usage-Based
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Amwell
Mend
$295
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Mend
Teladoc Health
$89
Per Visit, Usage-Based
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Teladoc Health
Healthie
$45
Monthly, Freemium
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Healthie
Valant
$100
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Valant

All HIPAA Compliant Video Conferencing Software (20 found)

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Doxy.me

by Doxy.me
Doxy.me
Doxy.me is a HIPAA-compliant solution that offers video conferencing and virtual waiting rooms to mental health practices and healthcare providers. Users can conduct HD quality video conferencing sessions while patients can chat live with the providers. A clinician dashboard helps care providers transition between sessions while listing upcoming appointments.It records meeting histories like call duration, patient details and appointment date while allowing patients to check in online. Practices can customize waiting rooms by allowing providers to send images and videos to patients before the onset of sessions. It is accessible by any Android and iOS device.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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simplepractice

by Simple Practice
simplepractice
SimplePractice is a solution used by health and wellness professionals to manage their operations and provide efficient care. Physicians can offer consultations over HIPAA-compliant videos while accessing patient history and previous prescriptions. It allows users to access notes, scheduling and billing all in one central place. Practices rely on it for documentation, charting and claims management. Users can access it from anywhere and at any time, including on their mobile devices.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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Updox

by Updox
Updox
Updox provides virtual and in-person care solutions to patients and healthcare practices. It offers secure messaging, patient portals, online scheduling and eSignatures all in one place, making it easier for patients to get in touch and for you to manage every aspect of their care.Patients can schedule appointments and pay bills online, saving you time on admin tasks. It also connects with many different electronic health record (EHR) systems, so you don't have to enter information twice.Users appreciate Updox's helpful customer support team and user-friendly interface. Based on the size of your practice and specific requirements, Updox offers four pricing plans. To learn more, schedule a call with a consultant. Pros Easy to use Intuitive interface Patient self-service EHR integration HIPAA compliant Cons Occasional glitches Limited customization Cost can be high Learning curve Limited reporting
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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athenahealth

by athenahealth
athenahealth
AthenaOne is a cloud-based electronic health record (EHR) software designed to streamline clinical workflows and administrative tasks for healthcare providers. It is most suited for small to medium-sized practices and clinics seeking a comprehensive EHR solution with robust features and a user-friendly interface. Key benefits include improved patient care coordination, enhanced clinical decision-making, and increased practice efficiency. Popular features include patient charting, scheduling, billing, and reporting. AthenaOne is often praised for its intuitive design and ease of use, as well as its robust integration capabilities with other healthcare systems. Pricing is typically based on the number of providers and features required, with monthly subscription fees as the common payment model. Pros Easy navigation Robust features Secure patient data Seamless billing Customizable templates Cons Potentially high cost Learning curve for new users Limited customization Occasional technical glitches Customer support response time
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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DrChrono

by drchrono
DrChrono
DrChrono is a cloud-based EHR and medical billing solution that replaces the chaos of paper charts and separate systems with a single, easy-to-use platform for managing all aspects of a medical practice.For doctors, this means: Effortless Access to Patient Information: Imagine having a patient's medical history — allergies, medications, past visits — at your fingertips. Simplified Appointments and Prescriptions: Schedule appointments and send prescriptions electronically in just a few clicks.For patients, it means: Taking Control of Their Health: Book appointments, communicate with their doctor and access their own records through the patient portal. Staying on Track: Receive automated reminders for appointments and medication refills.And for the practice as a whole, the system helps: Get Paid Faster: Automate billing and insurance claims to reduce errors and speed up payments. Improve Financial Health: Track outstanding payments and identify potential billing issues. Negotiate Better Rates: Gain insights to negotiate more effectively with insurance companies.We tested the system to see how it works in real-world scenarios. Here’s what we think: while mastering the billing module may require some effort and billing data import has limitations, the system’s intuitive interface and accessibility from any device make it a user-friendly option.A free trial and flexible pricing plans allow you to explore its potential and determine the right fit for your practice.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Amwell

by American Well Corporation
Amwell
Amwell is a cloud-hosted solution designed for practices of all sizes that unifies healthcare providers with patients through a structured process. It offers services like online doctor visits, urgent care, online mental health treatment and therapy. Patients can connect directly with doctors without booking a prior appointment using the ask me function.It offers capabilities including doctor scheduling, customizations, real-time patient data, self-scheduling, messaging, multi-way video, deep healthcare integration, advanced analytics, medical history access and mobile SDK. Patients can use virtual waiting rooms, photo viewing, pre and post-visit reviews. It also helps patients with medical claims and reimbursements.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Mend

by Mend VIP
Mend
Mend is an integrated AI-enabled solution for medical practices to streamline patient engagement and telehealth services. It enables secure one-on-one or group telehealth and telepsychiatry sessions with remote accessibility from any device. It also streamlines intake and appointment scheduling and lets patients self-schedule and receive intake forms, reminders and more. Practices can utilize its unique predictive module to minimize no-shows and cancellations and maximize revenues. HIPAA Compliant, practices can connect it to the rest of their clinical workflows with ease. Customers can opt for its Free, Now or Pro plan with varying degrees of functionality, training and support.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Teladoc Health

by Teladoc Health
Teladoc Health
Teladoc Health is an online solution that connects health care professionals to patients via app, video and phone. Patients can receive prescriptions and medical attention online without visiting doctors in person. It provides services for overall wellbeing, acute illnesses and complex health care needs.Patients can schedule a voice or video call with a certified doctor and complete a medical history form online. Doctors can use it to prescribe medication, except controlled substances, and get them electronically delivered to patients through pharmacies. Native mobile apps for iOS and Android help patients schedule online appointments from anywhere.
User Sentiment User satisfaction level icon: poor
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Healthie

by Healthie
Healthie
Healthie is a cloud-hosted solution designed for practitioners in the health and wellness industry to enhance, manage and launch client care. It offers charting, appointment scheduling, billing, video conferencing, goal setting and tracking. It helps nutritionists, dietitians and health coaches schedule appointments and allow clients to make online bookings using an embedded calendar.Two-way video calling helps health care professionals efficiently follow up on client progress. Users can sync calendars with Google, iCal and Outlook for real-time updates and to avoid overbookings. It sends automatic appointment reminders to clients, facilitates communication between clients and health care providers while sending out message blasts to large groups. Customizable chart templates are available in common formats like SOAP and ADIME.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Valant

by Valant
Valant
Valant is designed specifically for mental health practices to help manage operations and streamline workflows. Behavioral health practices, agencies and clinicians can use it to provide quality care. Clinicians can increase their productivity and efficiency, saving time without sacrificing quality treatment for groups and individuals. It automates tasks and provides practices with analytics and insights in real time with the click of a button.With an all-in-one setup, it offers reporting tools, billing, payment processing, clearinghouse, patient communications, telehealth, e-prescribing and click-to-narrative documentation templates. Its integrated approach allows practices to fully manage prospective patients separate from patient records and give an analysis of how well each new patient matches with the clinician's services and expertise.Practices can automatically onboard new patients to the MYIO patient portal app and run their entire patient care cycle between Valant and MYIO.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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thera-LINK

by thera-LINK
thera-LINK
thera-LINK is a HIPAA-compliant, online solution designed for small and medium-scale practices in the mental and behavioral health space to provide virtual services. It is equipped with capabilities like client scheduling, file sharing, session notes, secure messaging and video calls, online client directory listing, and electronic payments. Users can customize waiting rooms with music to enhance the client experience. Care providers can access detailed client profiles, including session durations, previous appointments and payments. It facilitates the secure exchange of information and files with clients while storing all message conversations between staff members, colleagues and clients. Users can manage appointments using the calendar, while an automatic session logout secures data.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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Klara

by Klara Technologies
Klara
Klara is a HIPAA-compliant online care platform that simplifies communication between practices and patients without losing track of patient data. Healthcare professionals can provide patient support via secure messaging and video calls while saving numerous calls about prescriptions, scheduling and lab results.Its iOS and Android-compatible mobile app enables patients, team members and external providers to connect in real time. They can send messages, share documents and photos, fill out forms and more.Based on user reviews, it offers excellent communication features, easy customizations and a user-friendly interface.To explore other popular solutions that Klara offers, visit our Klara company page.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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eVisit

by eVisit
eVisit
eVisit is a SaaS solution that tracks revenue and patient loyalty for practices offering primary care, urgent care, mental health, surgery, gynecology and pediatrics. Its capabilities include e-prescription, patient self-scheduling, screen share, insurance information records, HD video, credit card processing and email campaigns.Practices can standardize care workflows while managing intake, scheduling, waiting rooms and patient discharge to improve outcomes and boost revenue. It offers mobile apps for all Android and iOS devices while being compatible with Linux, Mac and Windows operating systems.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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ChARM Health

by Medicalmine
ChARM Health
ChARM Health provides a cloud-based health care suite. It is designed to be an end-to-end electronic hub for health care professionals. A range of pricing tiers and add ons, including a free package, allow users to tailor it for individual needs.Its EHR, telehealth and patient portal enable providers to stay connected with patients and store and retrieve data digitally. Functionalities such as medical billing and RCM let health care professionals spend less time manually handling financial aspects of the practice and more time engaging with patients.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Spruce Health

by Spruce Health
Spruce Health
Spruce Health is a HIPAA-compliant digital care solution that streamlines audio, messaging and video communication with patients. It automates workflows and shares files securely while offering capabilities like data analytics, call forwarding, rotation scheduling and reporting.A centralized inbox helps connect providers with patients and colleagues, manages patient requests, receives voicemails, and sends personalized responses. Practices can use an alternate phone number to receive patient texts, voicemails, calls and send or receive faxes. Physicians can customize alerts, share notes and collaborate with teams while sending invitation links to patients for account setup. It helps clinics boost patient engagement by sending clinical questionnaires for feedback and follow-ups.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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Chiron Health

by Medici
Chiron Health
Chiron Health is a HIPAA-compliant online solution that connects physicians with their patients over secure video feeds. It offers capabilities like EHR integrations and workflow management, reimbursement and billing modules.Users can schedule appointments with patients based on practitioners' availability. Its eligibility check function verifies insurance information and consent documentation. Clinics can automatically calculate patient payments like coinsurance and copay. It streamlines workflows while sending appointment reminders, updates practitioner calendars and offers online waiting rooms for patients who have checked in.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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VSee Clinic

by VSee Lab
VSee Clinic
VSee Clinic is a HIPAA-compliant solution that offers configurable workflows to support ER diversion, urgent care, specialist consultations, telepsychiatry, chronic care management, e-ICU and other services. It schedules patient visits and accommodates walk-ins, customizes intakes, and provides web chats, video visits, e-payment, consent forms and more. It simplifies logistics to deliver distance health care to lower costs, increase access, reduce physician burnout and improve patient outcomes. Practices can deploy and scale it quickly to adapt to patients, non-clinical staff and providers’ requirements. Its native video channel supports simultaneous streaming of medical peripherals (like ultrasound and EKG), videos and screen sharing of medical images.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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ScriptPro

by ScriptPro
ScriptPro
ScriptPro offers robotics-enabled workflows, management and telepharmacy to optimize retail and pharmacy services. Its unified workflow efficiently manages pharmacy dispensing services while integrating specialty pharmacy processes, high-cost medications, home-bound patient medication adherence and 340B programs. It provides cost-effective automation for staff to focus on serving patients and growing business. Practices can utilize its financial management and strategic planning services to tackle financially challenging environments. Automated processes improve accuracy while saving time, increasing profits and patient satisfaction.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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WeCounsel

by WeCounsel
WeCounsel
WeCounsel is an online video conferencing solution that offers a clinician dashboard, patient scheduling, video calling and live chat capabilities. Clinics can schedule appointments and manage billings while using customizable templates for note-taking. An open API allows users to integrate it with popular third-party modules to transfer data like appointment scheduling, SSO authentication, etc. Practices can manage mental health services from a centralized location while using secure messaging, interactive scheduling and client management modules. Clinics can schedule calls with patients using multiple channels like email, live chat and videos. Practitioners can share documents like forms and laboratory results with patients.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
Platform
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CareClix

by CareClix
CareClix
CareClix is a HIPAA-compliant SaaS solution that integrates diagnostic medical workflows and clinical patient data. It helps patients access virtual doctor consultations from any location. It facilitates secure data exchange between patients and physicians while collaborating on clinical information.Doctors can monitor patients virtually and those at home using remote health monitoring modules. It streamlines patient monitoring, remote consultations, online prescriptions and more. Health care professionals can access patient records and histories, verify policy coverage, perform examinations and suggest treatments through prescriptions and lab work using a centralized module.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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Buyer's Guide

HIPAA-Compliant Video Conferencing Software Is All About Keeping Patient Information Secure

By Ishani Vats, Technical Writer at SelectHub

HIPAA Compliant Video Conferencing Software BG Header

As the world continues to adopt digital modes of communication, HIPAA-compliant video conferencing platforms are helping clinics connect doctors and patients digitally.

These video calling solutions, which are a type of telemedicine software, make healthcare more accessible and open doors for enhanced patient treatment. In addition, the HIPAA-compliant software secures online appointments, so you can worry less about the safety of your patients’ medical information.

In this guide, we’ll take you through the core features and benefits of HIPAA-compliant video conferencing software and talk about how using them can bring success to your practice.

Executive Summary

  • HIPAA-compliant video conferencing software connects doctors with patients remotely, helping both parties foster meaningful coordination.
  • A HIPAA-compliant video conferencing product can keep bad actors and unauthorized third parties at bay to keep video calls safe.
  • Core software features include ePrescribing, clinical documentation, virtual waiting rooms, video recording and in-app messaging.
  • Ask vendors questions about the software and their services to make an informed purchase.
What This Guide Covers:

What Is HIPAA-Compliant Video Conferencing Software?

HIPAA-compliant video conferencing software is a solution that connects patients and healthcare providers while protecting their personal information and medical records. These systems enable the delivery of care to patients remotely through two-way video specifically designed to meet the standards of the HIPAA Privacy Rule.

They empower you to provide care to patients, irrespective of their location. They’re simple to use and readily accessible.

Related Categories

HIPAA-compliant systems provide additional layers of security for the transmission of protected health information (PHI) and electronic protected health information (ePHI). In addition to security, they equip clinicians with tools such as reminders, intake forms and more to improve patient experiences.

For HIPAA-covered entities that use PHI during video calls and payment processing, compliance with the HIPAA privacy, security and breach notifications rules is a must.

With the telemedicine market projected to grow at a CAGR of 12.5% between 2023-2030, professionals across various specialties are using HIPAA-compliant video conferencing solutions. It easily integrates with or comes as a module in broader medical software categories, including:

Primary Benefits

The benefits of HIPAA-compliant video conferencing solutions are myriad. Implementing a video conferencing tool benefits patients, doctors and clinics by forming a clear line of communication for better care delivery. Using video conferencing products can improve patient retention and your bottom line.

Benefits of HIPAA Compliant Video Conferencing Software

Below are some of the benefits of these systems:

Increase Reach and Revenue

Given that patients can set up a call from the comfort of their homes, you may experience fewer appointment cancellations. Improved accessibility can increase patient satisfaction and boost your revenue stream.

Functionalities like digitized intake paperwork and electronic signing take the heavy lifting off the staff's shoulders to help make them more efficient. Additionally, a good bottom line and satisfied customers give a practice certain market advantages.

Leveraging video conferencing, medical clinics can reach out to patients no matter their location, allowing you to dedicate more time to each patient and be attentive to their needs. You can also build customized waiting rooms and process appointment requests online to boost the number of consultations.

Improve Service Quality

The tool helps you and your staff answer patient calls readily, and be available for help through video conferencing in case of emergencies. Patients can switch on their videos and reach specialists from thousands of miles away.

It enables better chronic disease management through remote monitoring so doctors can keep stay-at-home patients under constant vigilance and proactive care. Peripheral equipment like blood pressure monitors and pulse oximeters help track and report changes in patients’ vitals, so doctors can respond quickly to provide treatment.

Enhance Communications

Clear communication is the cornerstone of any business. Especially in healthcare, constant communication in one form or the other is essential.

More and more physicians are embracing video-based telemedicine as it helps meet with patients remotely while also improving in-house communications. Doctors contact colleagues and senior specialists for input and expert advice, and collaborate with them in real time. Patients can use it to reach out to specialists to confirm medications, request emergency sessions, create treatment plans and more.

Ramp up Productivity

Reduce long email chains, hundreds of documents stuck in transfer and excessive bottlenecks with effective video conferencing solutions. They allow you to collaborate and transfer documents in real time with efficient add-on extensions for file transfers.

This ensures smoother collaboration between all parties present on call, so you can properly answer patient questions. You can also send project data and coordinate with your team about progress before leaving the call.

Enhance Human-Machine Interactions

AI has brought several enhancements to the meeting room experience, making videoconferencing more data-driven, accurate and personalized. You can use machine learning and NLP technology to tailor chatbot responses to patient queries, analyze data from medical devices, generate in-depth result interpretations and create unique treatment plans based on each patient’s medical history.

Basic Features & Functionality

Appointment Scheduling

Enable patients to log in to a portal to select specific time slots from the calendar and receive confirmation emails about scheduled appointments.
Multiple Webcam Capabilities

Allow doctors and patients to communicate in real-time using HD video and audio calling, enabling them to examine patients closely and form their diagnosis after observing visual cues.
E-prescribing

Allow caregivers to automatically check drug interactions to avoid medication errors and illegibility, and deliver ePrescriptions directly to patients’ preferred pharmacies so their prescriptions are ready on arrival.
Password Protection

Change passwords after a set number of days, implement minimum requirements for strong passwords and define the number of unsuccessful logins after which users are locked out of the system.
Clinical Documentation

Create individual profiles with details about medical treatments, trials and clinical tests associated with a patient, and edit and input information about patient symptoms in real time.
Virtual Waiting Rooms

Create a customized virtual waiting room for patients to enter and wait before their digital appointments. Allow patients to check their place in the queue and send alerts to doctors when it’s time for their appointment
Security Protocols

According to the Health Insurance Portability and Accountability Act (HIPAA), healthcare facilities must implement security measures to safeguard confidential patient data

Keep patient data confidential during online consultations on an end-to-end encrypted platform. Automated data backups enable 24/7 platform monitoring and implement auto log-off for all healthcare provider accounts.
Application Sharing

Allow multiple participants to attend virtual meetings and interact using simultaneously running programs. Share files with patients and other medical professionals to boost collaboration and streamline health documentation delivery.
Integrations

Connect the software with third-party video conferencing, CRM, marketing and other workflow management systems like Zoom, Google Meet, Zoho CRM, Microsoft Teams and Salesforce.

Software Comparison Strategy

Now, how will you compare applications? The answer to this question is to ask around. To learn about the advantages and disadvantages of a solution, you can talk to patients, doctors, administrators and colleagues who are already using it.

This way, you will gain critical insights into what a product offers that aligns with your specific needs. If you have industry expert contacts, we suggest you start there.

With all that out of the way, you need to ensure that any new software is compatible with your existing infrastructure. It is advisable to purchase an application that seamlessly embeds into your current workflows, as overhauling the entire infrastructure could cost you a fortune.

Furthermore, it is essential that you research vendors. Check vendor websites for user reviews, see if they serve your specialty, ask how long they’ve been in the industry and more. This will give you insight into how vendors operate and what their reputations are like.

Cost & Pricing Considerations

Given the abundance of video conferencing solutions on the market, several factors come into play while deciding on a budget. One of which is your requirements. Various video conferencing software solutions offer different features, and prices go up as these increase.

The first aspects that you must consider are the size of your organization, the number of clients you deal with and the requirements for you to solve their issues soundly.

For mid-sized companies, a video conferencing tool with modest features should suffice. If you need one for hospitals or multi-specialties, you need to dig deeper in your pockets to flush out a considerable chunk of cash. Small businesses with a tight budget can use free software versions to test how different solutions work for their needs before making a purchase.

Another pricing consideration is deployment type. On-premise deployment usually requires a heavy initial investment, as you have to pay licensing, hardware and IT costs. But you can potentially save long-term.

Cloud-based solutions tend to be cheaper upfront since they come with subscription pricing and you don’t have to handle servers or maintenance. But subscriptions add up.

The Most Popular HIPAA-Compliant Video Conferencing Software

We’ve covered what HIPAA-compliant video conferencing can offer you, but how do you select a solution? Here are our top picks for the most popular products on the market.

Doxy.me

Doxy.me is a customizable video and audio-enabled solution that offers features like personalized waiting rooms, appointment scheduling, chat messenger, real-time notifications and breach insurance. The solution is compliant with global medical standards like HIPAA, GDPR, PHIPA/PIPEDA and HITECH.

Doxy.me

Doctors can perform day-to-day activities on the dashboard. Source

SimplePractice

The solution is used by health and wellness professionals to offer consultations over HIPAA-compliant video calling, and access patient history and prescriptions remotely. The solution provides features like appointment scheduling, autopay billing, intake forms, custom reminders and file sharing. It has an iOS and Android-compatible mobile app that can be used to book appointments, write notes, send messages, generate invoices and more.

SimplePractice

Allow clients to start a call from anywhere. Source

Updox

Updox is a customizable telemedicine solution that offers capabilities like secure texting, video chat, electronic fax, patient reminders and broadcast messaging. It integrates with third-party EMRs to facilitate secure information exchange between extended care providers, pharmacists and physicians.

Updox

Allow users to access video chats in the inbox. Source

 

 

Questions To Ask

Regarding software purchases, you need to be on top of your facility’s gaps. It is important to ask internal questions to scope your facility closely and address your requirements. The following questions will help you sort out the challenges:

  • What are our basic requirements for a new solution?
  • How many users will need to access the system?
  • Do we need scalable software?
  • What is my budget allocation for the switch?
  • Who will be the primary users of the solution?

HIPAA Compliant Video Conferencing Software Questions to Ask

Here are a few questions to ask potential vendors to help you learn more about the software and vendor:

  • Is the software customizable to our organization’s needs and workflow?
  • Does the software support end-to-end encryption?
  • What support options are available? When are they available?
  • How many years of experience do you have in the industry?
  • Is it easy for me to get in touch with customer support if I encounter any problems or have additional questions?
  • How do you regulate authentication and access to system information?

Next Steps

Finding a HIPAA-compliant video conferencing solution that aligns with your needs is not an easy task. An efficient video conferencing product must embed in your existing workflows and incorporate features and functionalities that streamline everyday tasks.

In addition, the application must include features that improve the entire telemedicine experience from start to finish. You also require a vendor that provides expert customer care service and offers implementation services.

Looking for an innovative HIPAA-compliant video conferencing solution? Head on over to our free comparison report to learn more about the top players.

Product Comparisons

Additional Resources

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Ishani
By Ishani Vats
Technical Content Writer
Ishani is a Technical Content Writer at SelectHub who covers LMS, workforce management, telemedicine and POS. She holds a master’s degree in Journalism and is passionate about translating complex technical concepts into engaging and accessible content for readers. Along with keeping the professional spirit hydrated, she likes petting dogs, looking up random facts and listening to any Lumineers song on repeat.
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Dhanasri
Technical Research By Dhanasri Yasam
Senior Analyst
As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.
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Manan
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
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Dianna
Edited By Dianna Dragonetti
Content Editor
As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange.
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