Categories   >   Insurance Agency Management Systems
Last Reviewed: November 22nd, 2024

Best Insurance Agency Management Systems Of 2024

What are Insurance Agency Management Systems?

An Insurance Agency Management System (IAMS) is a robust tool designed to consolidate and streamline the operations of an insurance agency. Gone are the days of shuffling physical documents and juggling multiple tedious tasks. IAMS provides a single platform where insurance agencies can manage customer data, policies, claims, and commissions. Key benefits include enhanced customer service, boosted productivity and operational efficiency. Its critical features include CRM capabilities, workflow automation, document management, and reporting & analytics. Thanks to advancing technology, modern versions are now incorporating emerging features in the form of AI, which can accurately predict risk and automate complex tasks. Insurance agencies, both large and small, stand to gain the most. However, the challenge comes with the implementation stage which can be resource-intensive, coupled with the need for thorough data cleansing to ensure accuracy. Summarily, an IAMS is an invaluable tool that reinvents and magnifies the productivity and profitability of any ambitious insurance agency.

What Are The Key Benefits of Insurance Agency Management Systems?

  • Improved client relationship management
  • Enhanced operational efficiency
  • Streamlined claim processing
  • Better policy management
  • Comprehensive data integration
  • Automated routine tasks
  • Improved risk prediction
  • Precise revenue tracking
  • Effective document management
  • Insightful reporting and analytics
Read more

Overall

Based on the latest available data collected by SelectHub for 28 solutions, we determined the following solutions are the best Insurance Agency Management Systems overall:

EZLynx
EZLynx
Start Price
$350
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked EZLynx

EZLynx provides both independent agents and agencies with a single platform to manage all insurance requirements, including comparative rating, eSignatures, accounting, quoting, online marketing and more. The system is reasonably priced, integrates with many third-party apps and connects to a vast number of carriers. Performance is good with regular updates, making it a go-to option in this category.

However, vendor support is notoriously poor, with complaints of long response times and indifferent personnel. Implementation is long, and the system is difficult to learn. But if you are under a strict budget and willing to overcome these obstacles, EZLynx is a strong contender in terms of cost and performance.

Pros & Cons

  • Functionality: The platform has superb functionalities, especially for carrier connectivity, according to 96% of users mentioning this aspect.
  • Ease of Use: According to 68% of users who reviewed this element, the software has a simple UI and is easy to navigate.
  • Integrations: 67% of users who mentioned this aspect said the platform has good integration options.
  • Performance: 79% of users who reviewed performance said the system runs smoothly with frequent updates.
  • Cost: According to 80% of users who reviewed cost, the software has competitive pricing.
  • Training: The system has a steep learning curve and lacks enough training material, according to 83% of reviewers mentioning this element.
  • Service and Support: According to 91% of users who reviewed this aspect, the vendor has terrible customer service.
  • Implementation: 100% of users who mentioned this element said the implementation process is considerably long.

Key Features

  • Rating Engine: Provide clients with real-time multi-carrier quotes for home or auto policies. Quote rates, issue policies and store ACORD forms with the intuitive dashboard. Pull vehicle and driver records to pre-fill carrier-specific forms. Capture and share carrier defaults and pre-set coverage scenarios via built-in templates. Automatically calculate premiums, validate addresses and check for missing data and discrepancies. 
    • Graph View: Use color-coded graph views to compare home and auto policy results. Automatically combine the same carrier results into a single bar. 
    • Applicant / Co-Applicant Switch: Easily swap applicant and co-applicant positions to submit a new quote. 
  • Management System: Streamline agency and workflow management with a centralized repository for customer’s quotes, documents and policies. Streamline the renewal process with automated client information updates and policy synchronization. Directly convert the agency’s data to the new platform to accelerate time to market. 
    • Performance Metrics: Collate information from the rating engine and management system modules to receive intelligent insights via email reports. 
    • Policy Comparison: Compare expired and renewed policies side-by-side. Explain the latest premiums and coverages for both commercial and personal lines. 
    • Accounting: Manage all financial transactions with direct billing support. Process commissions faster with graduated commission structure, commission downloads, split-commission tracking, percentage rules and more. 
    • Certificates and Forms: Store ACORD forms, policy downloads and e-signatures in client-specific electronic files. Use client information to create new certificates or renew existing ones. 
    • Document Storage: Centrally store client-related documents such as emails, certificates, forms, policies and more. Search for specific documents using custom data fields and upload files using the drag-and-drop function. Connect policies to associated clients. 
    • Document Signing: Streamline policy processing with secure electronic signatures. 
  • Agency Websites: Optimize an existing website or create a new one that includes the latest search engine algorithms. Increase the agency’s local reach and brand awareness with integrated editing, hosting, development and content services. Seamlessly integrate consumer quoting and client center modules into the website while keeping it mobile-friendly. Access website statistics during quarterly reviews. 
  • Consumer Quoting: Allow potential clients to get rate quotes directly from the website. Implement optimized, industry-specific web forms to provide multiple quotes instantaneously. Use vehicle and license data to autofill available information for faster quoting. 
    • Automated Contact: Automatically follow up on potential clients with incomplete quoting processes. Provide a secure link to access all relevant information and finish the process. 
    • Agent Options: Use online customer data to contact them directly with quotes. Get email reminders to follow up on quotation requests. 
    • Capture Leads: Capture leads through the agency website and reach them with purpose-built email marketing campaigns. 
    • Tracking Analytics: Record key analytics and analyze consumer quote traffic to improve the agency’s marketing and lead campaigns. 
  • Communication Center: Simplify client communication and outreach with targeted drip marketing campaigns, email campaigns, attachments and postal mail. 
  • Client Center: Provide clients with 24/7 access to the agency via the self-service portal. Safeguard client personal information with secure and unique login credentials. Agents can directly share policy documents and update client data at regular intervals. 
  • Integrations: Supports integration with a wide range of third-party applications, including QuickBooks, Microsoft 365, Netstar, CoreLogic, EverQuote and more. The API-based architecture provides in-house tools such as Data Bridge, Live Rating and Policy Management. 
  • Mobile App: Provides global access to client data and policy information with the mobile application. 
AMS360
AMS360
Start Price
$99
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked AMS360

How do users rate AMS360, is it the agency management system that takes the cake? AMS360, Vertafore's agency management software, generally garners positive feedback for its thorough features. Users particularly value its robust reporting capabilities, which provide exactly the data they need without any guesswork, and its seamless integration with other Vertafore products, creating a unified ecosystem. This integration is critical for agencies already invested in the Vertafore suite, as it streamlines workflows and data sharing. However, some users point out a steep learning curve, occasional system slowdowns, and a desire for more intuitive user interfaces, indicating that while powerful, AMS360 might not be the most user-friendly for new or non-technical users. A notable strength is its comprehensive documentation and policy tracking, which is essential for managing client information effectively. Conversely, a weakness is the system reverting to default account information even after policy-specific updates, leading to inconsistencies in documents like certificates. This highlights a potential area for improvement in future updates. Overall, AMS360 emerges as a robust solution best suited for insurance agencies, particularly those familiar with Vertafore products, who prioritize functionality, comprehensive reporting, and reliable support over ease of use and cutting-edge user interface design.

Pros & Cons

  • Robust Reporting: AMS360 is praised for its strong reporting features, allowing agencies to analyze business data effectively.
  • Vertafore Integration: Users appreciate the seamless integration with other Vertafore products, creating a unified system.
  • Streamlined Operations: AMS360 helps agencies improve efficiency by automating workflows and centralizing key processes.
  • Steep Learning Curve: AMS360 can be difficult to learn, especially for new users who are not familiar with agency management systems.
  • System Slowdowns: Some users report experiencing occasional slowdowns with AMS360, which can be frustrating and impact productivity.
  • Unintuitive User Interface: The user interface is not considered intuitive by some users, making it difficult to find the information they need quickly and easily. For example, extracting accurate reports can be a challenge.
  • Inconsistent Data Updates: Some users report inconsistencies with data updates, such as changes to insured names reverting back to previous entries, especially with policy renewals. This can cause problems with certificates and other forms that require accurate information.

Key Features

  • Workflow Management: Implement standard, customizable workflows for onboarding, governance, navigation, task assignment, document automation, Corporate Social Responsibility (CSR) and client outreach. Use purpose-built form and policy templates to process and review applications faster. Automatically generate commercial property and casualty (P&C) proposals and consolidate all carrier information under a single interface. 
  • Agency Management: Seamless import and export schedules into the agency’s calendar with automated addition, deletion and existing data synchronization. Compare past and current policies side by side. Mass distribute certificates in accordance with individual client preferences. 
    • Agency Home: Get a real-time feed of information, obligations and tasks directly in the dashboard. 
    • Declaration Page View: The declaration page view integrates coverages, endorsements and client history information into a single page for improved visibility. 
  • Client Management: Organize renewal requests according to date ranges and assign tasks to available producers, managers and agents. Track submissions, and issue updates and alerts for unpaid bills, premium changes, expired policies and more. Filter potential and existing clients based on area, age, line of business and coverage. Link related customers to map out customer relationships. 
    • Campaigns: Prepare target lists featuring prospects and cross-sell opportunities. Set up marketing strategies based on touchpoints such as emails, meetings, phone calls and letters. 
    • Document Distribution: Set up document distribution schedules for specific scenarios like renewals and policy expirations. 
    • Communication: Access all client communication from a single interface to better understand the person behind the interaction. 
  • Mobile App: Get instantaneous on-the-go access to carrier data, policy information and rate quotes with the mobile application. 
  • Document Management: Securely store all documents in a central repository. Search for specific documents using data fields. 
  • Reporting: Run reports on business health, productivity, financial state and more. Use reporting templates with built-in filtering and viewing options or customize existing ones. Schedule upcoming reports and deliver results to related administrators for agile business decisions. Estimate the agency’s growth and revenue based on acquisitions. 
  • Integrations: Access over 200 APIs through the developer portal. Log in to multiple products with the Vertafore Single Sign-On (VSSO) tool. Partner with Vertafore’s in-house solutions for increased scalability. 
  • Risk Management: Implement automated workflows to eliminate the risk of errors and omissions (E&O). Restrict access to sensitive information with internal controls. Protect personally identifiable information and audit logs with multi-factor authentication, role-based permissions and user groups. 
  • Operations and Accounting: Keep the agency’s finances updated with real-time insurance accounting. Convert spreadsheets in Excel binary file formats to Acord AL3. Directly download carrier statements and auto-populate consistent data in direct bill entry statements (DBES). 
agencybloc
agencybloc
Start Price
$70
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Key Features

  • Agency Management: Maintain complete visibility over user groups, company information, policy data, claims and more. Keep tabs on enrollments, renewals and leads with automated communication and task assignment. Centralize all agent information and paperwork to calculate commissions accurately. 
  • Policy Management: Stay up-to-date with the agency’s policy-to-product ratio. Connect policies with associated individuals and resources. Set up automated reminders for upcoming tasks. 
  • Carriers: Centralize all carrier information to track policy ownership and best-selling products. 
  • Commissions: Manually enter commissions or import data from third-party sources. Automatically calculate total premiums, total commissions and net commissions based on existing policies, agents and payout rates. 
  • Workflow Automation: Implement industry-specific fields or custom datasets to automate regular processes and daily communications. Integrate with Microsoft Outlook to automatically assign tasks from emails. Automatically notify clients about important dates, events and license expirations. Get an overview of automated processes; pause automation whenever required. 
    • Automated Prospecting: Automatically assign leads to suitable agents for follow-up activities. Assimilate information from Lead Forms to trigger emails and tasks. 
  • Lead Distribution: Categorize leads according to servicing agent, lead source, activities due, lead date, status and more. Automatically assign the right leads to the suitable agents. Monitor interactions, communications, activities and opportunities with the sales pipeline module. Utilize the firm’s leads and sales data to uncover trends and patterns using data visualization. 
    • Lead Forms: Create custom lead forms and embed them on the firm’s website to capture leads effortlessly. Instantly notify available agents on completion of a form. 
    • Lead Follow-up: Set up automated email campaigns. Contact potential clients with rate quotes and agency-specific information after form submission. Track the source, status, priority and notes related to active leads in real time. 
  • Client Management: Set up email marketing campaigns and newsletters with purpose-built customizable templates. Stay in touch with clients via consistent communications for events such as birthdays, enrollment reminders, upcoming renewals, carrier updates, policy changes and more. 
  • Advanced Search: Search the agency database for specific documents with custom data fields. Save search queries and results for future reference. Search for particular agents based on clients, expiration dates, upcoming renewals and more. 
  • Reporting: Run reports on lead sources, renewal dates, policies, agent license, carrier products, agents and more. Choose from a list of built-in reports or create custom ones. Calculate projected revenue based on products sold. Analyze commission data to compare actual commission amounts with projected totals. Get insights into the firm’s productivity metrics via charts and graphs. Track policies and payment history in real time to identify missed carrier commissions. 
Guidewire
Guidewire
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Guidewire

Imagine a bustling marketplace where insurance companies shop for the perfect software to manage their intricate operations. Among the vibrant stalls, Guidewire stands out, attracting attention with its comprehensive suite of tools. However, like any seasoned shopper, insurance companies carefully examine the reviews before making a decision. Let's delve into the feedback from the past year to uncover the strengths, weaknesses, and unique qualities of Guidewire, ultimately determining who can benefit most from its offerings.

One recurring theme in user reviews is the robust functionality of Guidewire, particularly in handling complex insurance processes. Its ability to manage underwriting, policy administration, claims, and billing within a single platform is a significant advantage for large insurance companies with diverse product lines. Users appreciate the flexibility to configure workflows and rules to match their specific requirements, ensuring efficient and accurate operations. For instance, a multinational insurer highlighted Guidewire's capability to handle multiple currencies and languages, streamlining their global operations.

However, some users noted that Guidewire's extensive features come at the cost of complexity. The initial setup and configuration can be time-consuming and require specialized expertise. Smaller insurance companies with limited IT resources may find the learning curve steep and the implementation process challenging. Additionally, while Guidewire offers a wide range of integrations with third-party systems, some users expressed a desire for more seamless and out-of-the-box integrations to further enhance connectivity and data exchange.

Considering these factors, Guidewire appears most suitable for large insurance companies with complex operations and the resources to invest in implementation and ongoing maintenance. Its comprehensive functionality, scalability, and configurability make it an ideal choice for organizations seeking a robust and future-proof solution to manage their insurance processes efficiently. For smaller companies or those with simpler needs, alternative solutions with a more intuitive interface and quicker implementation might be a better fit.

Pros & Cons

  • Comprehensive Suite: Guidewire offers a full range of products covering claims management, policy administration, and billing, providing a one-stop shop for insurance carriers' core needs. This integrated approach streamlines operations and reduces the need for multiple vendors.
  • Industry-Specific Focus: Guidewire's solutions are tailored specifically for the insurance industry, addressing the unique challenges and regulatory requirements of the sector. This focus ensures that the software aligns with industry best practices and evolving needs.
  • Scalability and Flexibility: Guidewire's platform is designed to accommodate the growth and changing needs of insurance companies. Whether it's expanding into new markets or launching new products, the software can adapt to support evolving business requirements.
  • Cloud-Based Options: Guidewire offers cloud-based deployments, providing flexibility and scalability for insurance carriers. Cloud solutions eliminate the need for on-premises infrastructure management, reducing IT overhead and enabling faster implementation times.
  • Complexity: Guidewire's comprehensive nature can be overwhelming for new users due to its extensive features and functionalities. The learning curve can be steep, requiring significant time and resources for training and implementation.
  • Cost: As an enterprise-level solution, Guidewire often comes with a hefty price tag, including licensing, implementation, and ongoing maintenance fees. This can be a barrier for smaller insurance companies or those with limited budgets.
  • Customization Challenges: While Guidewire offers customization options, tailoring the software to specific needs can be complex and time-consuming. It may require specialized skills or external consultants, adding to the overall cost and implementation time.
  • Integration Complexity: Integrating Guidewire with existing systems, such as legacy databases or third-party applications, can pose challenges. This can lead to data migration issues, compatibility problems, and additional development efforts.

Key Features

  • Policy Management: Facilitates direct, digital, omnichannel communication with policyholders and partners. Streamline policy approval and verification with strategic automation and predictive analytics. 
  • Application Development: Leverage APIs, integrations and microservices to create new lines of product faster. Run reports to benchmark performance and get actionable insights. 
  • Billing Management: Offer multiple payment options, invoice flexibility and personalized plans to improve customer loyalty. Process flat rate and traditional agent commissions from the same module. Maintain complete visibility over financial transactions with tailored billing strategies. 
  • Claims Management: Create and define activities, exposures and reserves. Implement automated workflows to deal with straightforward claims. Integrate with over 60 purpose-built applications to streamline claims processing. 
  • Customer Service: Implement digital self-service channels for clients. Prioritize first notice of loss reports to improve customer retention and loyalty. 
  • Predictive Analytics: Augment business processes with artificial intelligence and predictive analytics. Optimize core processes such as claims processing and underwriter commissions. 
    • Claims Optimization: Evaluate the most productive adjuster for pending claims. Leverage intelligent insights and smart remediation strategies to reduce loss-adjustment expenses, leakage and risk litigation. 
    • Underwriter Profitability: Figure out the pricing range required to maximize policyholder retention. Develop a sophisticated scoring system for underwriters to optimize the submission and renewal processes. 
    • Smart Recommendations: Easily integrate predictive models created externally. Run reports on productivity and modify workflows based on results. 
  • Risk Insights: Analyze exposure data in real time, including risk factors and accumulation events, to gain valuable insights. Study market trends to make intelligent pricing and risk selection decisions. Self-diagnose cyber-risk events. 
  • Business Intelligence: Always keep an eye on financial and operational metrics and underwriting, sales, claims and service management. Securely access anonymous and current benchmarks to measure the agency’s performance scores against existing frameworks. 
Duck Creek
Duck Creek
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Duck Creek

Navigating the insurance technology landscape can feel like being lost at sea, with countless options promising smooth sailing. Duck Creek emerges as a sturdy vessel, but is it the right fit for your voyage? User feedback from the past year paints a picture of a platform with a robust hull and powerful engines, but perhaps lacking some of the finer amenities of its competitors.

Duck Creek's strengths lie in its configurability and scalability. Like a seasoned shipwright, users can customize the platform to their specific needs, building out complex workflows and integrations. This flexibility makes Duck Creek a popular choice for larger enterprises with intricate operations. However, this strength can also be a weakness. The level of customization requires significant technical expertise, often necessitating the help of experienced consultants or a dedicated in-house team. This can lead to higher implementation costs and longer timelines compared to more out-of-the-box solutions like Guidewire or Majesco.

Duck Creek differentiates itself with its cloud-native architecture, allowing for seamless updates and scalability. This is crucial in today's rapidly evolving insurance landscape, where agility is key. Users appreciate the platform's ability to adapt to changing market demands and regulatory requirements. However, some find the user interface to be less intuitive than competitors, requiring additional training and support.

In conclusion, Duck Creek is best suited for large insurance carriers and MGAs with complex operations and the resources to invest in implementation and ongoing maintenance. Its configurability and scalability make it a powerful tool for those who can harness its potential. However, smaller organizations or those seeking a more user-friendly experience may find better options elsewhere in the vast ocean of insurance technology.

Pros & Cons

  • Configuration Tools: Duck Creek's configuration tools empower users to tailor the platform to their specific needs without extensive coding. This flexibility allows insurers to adapt to changing market demands and create unique product offerings.
  • Product Development: The platform streamlines product development, enabling insurers to launch new insurance products quickly and efficiently. This agility is crucial in today's competitive market where speed to market is a key differentiator.
  • Cloud-Based: As a cloud-based solution, Duck Creek eliminates the need for on-premises infrastructure, reducing IT costs and complexity. This scalability allows insurers to easily adjust their resources as their business grows.
  • API Integrations: Duck Creek's open API architecture facilitates seamless integration with third-party systems and data sources. This interconnectivity empowers insurers to leverage a broader ecosystem of tools and services.
  • Complex Configuration: Implementing and customizing Duck Creek often demands a high level of technical expertise, making it challenging for users without a strong IT background to navigate the system effectively. This complexity can lead to longer implementation times and increased reliance on external consultants, potentially raising costs and causing frustration for users who prefer a more intuitive and user-friendly experience.
  • Performance Issues: Some users report experiencing performance slowdowns and system lags, particularly when handling large volumes of data or complex workflows. These performance issues can disrupt daily operations, hinder productivity, and lead to user dissatisfaction, especially for businesses with high-transaction volumes or time-sensitive processes.
  • Cost Considerations: Duck Creek's pricing structure, which often involves licensing fees, implementation costs, and ongoing maintenance expenses, can be a significant investment for insurance companies. Smaller businesses or those with tighter budgets may find the cost prohibitive, leading them to explore alternative solutions that offer a more affordable entry point and predictable cost structure.

Key Features

  • Quote: Accelerates quote workflows and offers omnichannel, responsive customer service. Create automated quote proposals and letters. Use predefined rules to streamline data capture at every stage. 
  • Underwrite: Access automated underwriting services based on risk complexity. Analyze policyholder accounts and collaborate across multiple domains to determine risk. Monitor status of active applications via an underwriter dashboard. 
  • Endorsements: Automatically process out-of-sequence and cross-term endorsements. Get a comprehensive view of all endorsement activities across different policy stages. Intelligent underwriting and third-party information ordering improve data and transaction accuracy. 
  • Audit: Supports monthly reporting, self-audits and interim and final audits. Track policy transactions and audit transactions separately. Create a post-audit declaration page and void audits according to requirements. 
  • Renewals: Automatically issue renewal policies via trigger-based workflows. Use predefined rules and date-driven ranges to rate, underwrite and document renewals. Mark specific policies for non-renewals. 
  • Cancellations: Supports automatic and manual cancellation notices. 
  • Reissue: Reinstate, reissue and rewrite policies manually or via predefined rules. Automatically issue notices and reactivate offset transactions. 
Majesco
Majesco
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Majesco

Stepping into the bustling marketplace of insurance software solutions, Majesco has carved out its own niche, attracting a diverse range of users with its unique blend of features and functionalities. Feedback from the past year paints a picture of a platform that excels in certain areas while acknowledging room for improvement in others. Users frequently highlight Majesco's robust policy administration capabilities as a standout strength, enabling insurers to efficiently manage the entire policy lifecycle, from quoting and issuance to renewals and claims. This comprehensive functionality streamlines operations and reduces manual tasks, ultimately boosting productivity for insurance professionals.

However, some users point out that Majesco's interface can feel clunky and outdated compared to newer, more intuitive platforms. Navigating through the system and accessing specific information can sometimes require multiple steps, leading to a less-than-ideal user experience. Despite this drawback, Majesco differentiates itself through its extensive configurability and customization options. Insurers can tailor the platform to their specific workflows and requirements, ensuring a snug fit for their unique business processes. This adaptability is particularly valuable for larger enterprises with complex operations and diverse product lines.

Considering these factors, Majesco appears to be most suitable for established insurance companies seeking a comprehensive and customizable solution for policy administration. Its strengths lie in its ability to handle complex workflows and provide a high degree of control over policy management. While the user interface may require some acclimation, the platform's flexibility and powerful features make it a compelling choice for insurers who prioritize functionality and adaptability over a purely modern aesthetic.

Pros & Cons

  • Cloud-Based Flexibility: Majesco's cloud-based platform allows insurers to scale their operations up or down quickly and efficiently, adapting to changing market demands without the need for significant infrastructure investments. This agility is particularly beneficial for managing seasonal fluctuations or entering new markets.
  • Streamlined Policy Administration: The software offers comprehensive policy administration features, including automated workflows, underwriting rules engines, and document management tools. These capabilities help insurers reduce manual tasks, improve accuracy, and accelerate policy issuance, leading to enhanced customer satisfaction and operational efficiency.
  • Data-Driven Insights: Majesco's robust reporting and analytics tools empower insurers to gain deeper insights into their business performance, customer behavior, and market trends. By leveraging data effectively, insurers can make informed decisions, identify growth opportunities, and optimize their product offerings and pricing strategies.
  • API-First Architecture: Majesco's API-first architecture facilitates seamless integration with third-party applications and services, enabling insurers to create a connected ecosystem and extend the functionality of their core systems. This flexibility allows for the incorporation of innovative technologies and the development of new distribution channels.
  • Implementation Challenges: Majesco's suite of products can be complex, requiring significant configuration and customization. This often leads to longer implementation times and higher costs than anticipated, frustrating users with budget and time constraints.
  • Learning Curve: The user interface, particularly in older versions, can feel clunky and outdated, leading to a steep learning curve for new users. This can impact user adoption and productivity, especially for those accustomed to more modern software experiences.
  • Integration Complexities: Integrating Majesco with existing systems, such as CRM or policy administration systems, can pose challenges due to compatibility issues and data mapping complexities. This can hinder data flow and create inefficiencies in business processes.

Key Features

  • Distribution Management: Set up multi-channel distribution networks, purpose-built hierarchies, and compensation models. 
  • Self-Service: Provide access to self-service capabilities such as automated onboarding and application optimization. Access transaction records and commission statements in real time. Prepare configurable and intuitive user interfaces for traditional insurance products and core processes. 
  • Data Analytics: Analyze data from multiple sources to get customer-focused insights. Leverage actionable information, intuitive dashboards and data visualization to uncover new business opportunities. 
    • Data Warehousing: Implement a powerful data framework for commercial property and casualty (P&C) lines of insurance. Provide access to a shared data repository and open quality and business rules. 
  • Majesco EcoExchange: Access third-party applications via the partner ecosystem. Featured integrations include Verisk, Chase, IHS Markit, TransCard, and more. 
  • Reporting: Map out standard user metadata, dashboard and standard reports. Run reports on productivity, claims history, cost-efficiency and more. 
  • Proactive Updates: Get regular updates on the latest Bureau forms, rates, policies and rules. 
  • Policy Management: Third-party partners, such as ISO, NCCI and more, provide built-in P&C, personal and specialty insurance policies. Access out-of-the-box bureau and product content for both commercial and personal lines of business. The predefined content directory includes over 4,000 forms, 14,000 data fields and 40,000 rules in accordance with ISO standards. 
    • Rating Engine: Integrate with external raters or manually create agency-specific rates. 
  • Claims Management: Manage the entire claims lifecycle from, first notice of loss to settlement, for all lines of business. 
    • Risk Assessment: Connect to multiple data sources to accurately analyze claim complexity and litigation likelihood. Assign fraud scores based on social media history, private records, public information and claims history. 
    • Catastrophe Contingency: Track catastrophes concerning insured properties. Process inflated claims seamlessly and route mobile claims appraisers for expedited settlements. 
  • Billing: Process all billing types, including agency bill, direct bill, list bill, and deductible bill. Offer customized payment plans and due dates. Accept credit card payments via the Electronic Bill Presentment and Payment (EBPP) portal and allow insureds to check transaction history. 
    • Moratorium Support: Automatically decide moratorium period and leniency towards fees, charges and collections for insured with financial difficulties. 
    • Compensation Distribution: Streamline agent compensation with a rules-based commission engine capable of processing high-volume compensation, charge-backs on policy events, commission sharing/sacrificing and automating commission advances. Calculate flexible commission contracts with variable incentives, commission plans and payments. 
HawkSoft
HawkSoft
Start Price
$250
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked HawkSoft

Is HawkSoft Insurance software for the birds, or will it make your agency soar?

Over the past year, user reviews on HawkSoft have been largely positive, with many highlighting its intuitive interface and robust features as major strengths. Users particularly appreciate the platform's policy management capabilities, noting that it streamlines tasks like underwriting, quoting, and renewals, which are essential for daily operations. The built-in reporting and analytics tools, dubbed "Agency Intelligence," also receive praise for providing valuable insights into sales pipelines, client retention, and growth opportunities. However, some users have pointed out that the software's integration with third-party applications could be improved, citing occasional difficulties with data syncing and limited compatibility options. Despite this drawback, many users consider HawkSoft a worthwhile investment due to its comprehensive feature set and user-friendly design, especially when compared to competitors with less intuitive interfaces or fragmented functionalities. In conclusion, HawkSoft appears to be best suited for independent insurance agencies of all sizes looking to streamline their operations, improve client management, and gain a competitive edge. Its robust features, combined with its user-friendly interface, make it a powerful tool for agencies seeking to enhance efficiency and drive growth.

Pros & Cons

  • Easy to Use: Many users find HawkSoft's interface intuitive and easy to navigate, even for those who are new to insurance software. They appreciate the straightforward design and clear labeling of features, making it simple to find what they need.
  • Comprehensive Features: HawkSoft offers a wide range of features that cater to the needs of insurance agencies, including policy management, client tracking, reporting, and more. Users appreciate having all the tools they need in one place, streamlining their workflow.
  • Excellent Customer Support: HawkSoft is known for its responsive and helpful customer support team. Users praise the quick turnaround times and the ability to reach knowledgeable representatives who can assist with any issues or questions.
  • Strong Integrations: HawkSoft integrates seamlessly with other popular business applications, such as accounting software and email marketing platforms. This allows users to connect their systems and automate tasks, saving time and effort.
  • Limited Customization: Some users find the system's rigid structure limits their ability to tailor workflows to their specific needs, leading to inefficiencies. For example, they may struggle to create custom reports or automate tasks that are unique to their agency.
  • Steep Learning Curve: The software's complexity can be daunting for new users, requiring significant time and effort to master. This can lead to frustration and slow adoption, especially for smaller agencies with limited resources.
  • Integration Challenges: Integrating HawkSoft with other essential business tools, such as CRM or accounting software, can be difficult and time-consuming. This can create data silos and hinder overall efficiency.
  • Customer Support Issues: Some users have reported inconsistent or slow response times from HawkSoft's customer support team. This can be frustrating when encountering technical difficulties or needing assistance with complex tasks.

Key Features

  • Agency Management System: Implement a consistent and reliable documentation process for all carriers, policyholders and agents. Set up automated strategies for client communication, marketing campaigns, lead generation, task assignments and notifications. Run reports on productivity, profitability, revenue and more. 
  • Agency Intelligence: Generate customized reports on policyholder data, sales pipeline forecasts, account rounding, cross-selling and more. Use data visualization to aid in business decision-making. 
  • Agent Portal: Access policy information, client data and communication from any device with an internet connection. Limit access to sensitive data with permission-based restrictions. 
  • API Integrations: Integrate with multiple third-party applications with the API-based architecture. Supported applications include AgencyZoom, Bridge, Fuse, InsuredMine, Renew King, Rocket Referrals and many more. 
  • Accounting: Seamlessly create and maintain trust and operating accounts in tandem with QuickBooks. 
    • Trust Accounting: Issue invoices, accept payments, verify receipts, track receivables and payables, upload carrier payments and perform year-end reconciliations with built-in tools. Run reports on paid commissions, customer receivables, agent fees and more. 
    • Operating Accounting: Directly integrate with QuickBooks to synchronize both trust and operating accounts. Track expenses and compulsory personal accidents (CPA) and measure KPIs. 
  • E-signature: Optimize the application and renewal process with the built-in e-signature tool. Securely maintain digital records and send texts or emails to request signatures. 
  • Mobile Application: The mobile app provides clients with dedicated self-service, 24/7 access to their policy details and ID cards. Agents can send push notifications, as well as share accident and claim reports and photos in accordance with ACORD regulations. 
  • Rater: Choose a rater service and get a direct feed of accurate quotes from multiple carriers. Clients can seamlessly compare and choose from relevant rate quotes. Supported raters include ITC TurboRater, Applied Rater, Agency Computer Systems (ACS), AccuAgency and more. 
  • Self-service Certificates: Allow insured parties to generate self-service certificates. Provide access via links and revoke certificates as per requirements. Clients can log in to the portal with their email addresses and verification codes. 
  • Client Communication: Communicate with clients via text message and share images with them, all accessible directly from their files. Turn on desktop notifications for essential customers. Comply with TCPA regulations by asking insured clients for their consent before initiating contact. 
  • Website: Choose from multiple SEO-optimized website packages preconfigured with insurance-specific content. Capture more leads with automated marketing campaigns and enriching content such as videos, articles and infographics. Track website traffic via Google Analytics. 
Insurity
Insurity
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Key Features

  • Policy Decisions: Provide Bureau-based insurance products for over 20 commercial lines across ISO, NCCI and AAIS. Leverage third-party integrations, embedded data, predictive modeling and analytics to create personalized workflows and role-driven screens. Automatically update regulatory content. Create tailored user interfaces for every distribution channel. 
  • Bridge Specialty: Create and define policies and business lines with screen-based Bridge SmartTools. Set up configurable transaction workflows for renewals, adjustments, endorsements, cancellations, businesses and more. Record data elements and risk information for all transactions and lines of business. 
    • Data Capture: Automatically validate data going through workflows and trigger relevant activities. Implement exact or fuzzy logic match criteria to identify risk elements. Account for insuring conditions and exclusions while calculating premiums, taxes, commissions and fees. 
    • Automatic Referrals: Smoothly transmits policy information from agents to underwriters. Provides dedicated notification and submission queues. 
    • Mobile Access: Access policy information on any device with an internet connection, complete with dynamic user interface, fields and screens. 
    • Plug-In Integration: Seamlessly integrate with internal or third-party applications, including rating engines, document management systems, clearance, back-office accounting and data providers. 
  • Workers’ CompXPress: Manage workers’ compensation policies with rules-based rates from different states, tiers and algorithms. Suggest multiple quotes based on relevant plans, credits/debits and other pertinent factors. Automatically populate and print endorsement and policy forms in batches and pinpoint delinquent policies. Built-in logic accounts for class codes, loss ratio, industry, renewals and client-specific underwriting rules. Automatically flag policies for renewal and underwriter review. 
    • Reporting: Run preconfigured financial, management and exception reports. The user-friendly dashboard supports data visualization. 
    • Information Management: Provides tiered data entry for all information associated with agency, broker, branch and agent. 
Applied Epic
Applied Epic
Start Price
$1,000
One-Time
Company Size
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Why We Picked Applied Epic

Reviews of Applied Epic over the past year reveal a robust platform with a steep learning curve. Users frequently mention the extensive customization options as a significant advantage, allowing agencies to tailor workflows and data fields to their specific needs. This flexibility, however, contributes to the complexity of the system, making it challenging for new users to navigate and master. The comprehensive functionality of Applied Epic is often compared favorably to competitors like AMS360 and QQCatalyst, particularly in its ability to handle complex commercial lines and large volumes of data. While users appreciate the depth of features, some find the interface less intuitive than other platforms, leading to a longer onboarding process. Applied Epic's strength lies in its scalability and ability to support the intricate needs of large, independent insurance agencies with diverse portfolios and high-volume operations.

Pros & Cons

  • Comprehensive Functionality: Applied Epic provides a wide range of features that cater to various insurance needs, including policy management, claims processing, billing, and customer relationship management. This comprehensive functionality can streamline operations and improve efficiency for insurance agencies and brokerages.
  • Cloud-Based Solution: As a cloud-based software, Applied Epic offers accessibility and scalability benefits. Users can access the system from anywhere with an internet connection, and the software can easily adapt to the changing needs of a growing business.
  • Customization Options: Applied Epic allows for a high degree of customization, enabling users to tailor the system to their specific workflows and requirements. This flexibility ensures that the software can meet the unique needs of different insurance businesses.
  • Integrations: The software integrates with various third-party applications, such as accounting software, marketing automation tools, and document management systems. These integrations can further enhance efficiency and data flow between different business systems.
  • Steep Learning Curve: Applied Epic's interface can be overwhelming for new users due to its extensive customization options and complex workflows. The abundance of features and functions often necessitates comprehensive training, leading to a prolonged onboarding process.
  • Performance Issues: Users frequently report slow loading times and system lags, particularly when handling large datasets or complex tasks. This can hinder productivity and cause frustration, especially for time-sensitive operations.
  • Integration Challenges: Integrating Applied Epic with existing systems and third-party applications can be a complex undertaking. It often requires significant customization and technical expertise, leading to additional implementation costs and potential compatibility issues.

Key Features

  • P&C and Benefits Management: Get a 360-degree view of property and casualty insurance and benefits within a single application. 
  • Process Management and Automation: Use the myEpic tool to implement preconfigured, automated workflows across multiple business processes. 
  • Sales Automation: Leverage automated strategies to track, view and forecast sales opportunities in real time. 
  • Document Management: Securely store and organize client and vendor information across multiple folder levels. Search for specific documents and track complete version history. 
  • Omnichannel Policy Information: Integrate with preexisting customer portals and mobile applications to provide accurate policy information. 
  • Insurer Connectivity: Log in to IVANS Exchange via single sign-on to track current and new download connections to ensure insurer and MGA connectivity. 
  • Marketing: Market products to the right agents at the exact moment they are searching for markets for new and renewal business, via IVANS Market Appetite. Leverage insights through data analytics dashboards to view agency search views, top agencies and risk profile interest. 
  • Text Messaging: Send tailored individual and mass text messages to clients, depending on their locations. 
  • Outlook Integration: Integrate with Microsoft Outlook to get unrestricted access to all contacts, emails and attachments. 
  • Renewal Management: Expedite renewal processing with the Renewals Manager tool. 
  • Electronic Signature: Process applications and renewals faster by sending multiple folders for e-signature at once. 
  • Data Prefill: Automatically populate rate quotes with data from LexisNexis. 
Gen4
Gen4
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Key Features

  • Agency CRM: Monitor clients, carriers, prospects, leads, relationships and more from the same portal. Build customizable dashboards to track client issues, leads, to-dos, renewals, follow-ups and more. 
    • Pipeline Management: Leverage variable pipeline views to sort sales opportunities by stage, closure date, renewal and more. Track insurance metrics to determine pipeline health grades. 
    • Sales: Automatically log client communication, next steps and meeting notes. Seamlessly import, assign and track leads. Run reports on the sales team and pipeline productivity. 
    • Automation and Workflow: Set up customizable, multistep workflows for customer outreach, annual services, renewals, onboarding, applications and more. Perform automated census requests and schedule annual renewal decisions and customer check-ins. 
    • Task Distribution: Automatically organize key tasks, events, follow-ups and deliverables and prepare interactive checklists for critical tasks. Synchronize calendars across multiple teams and business units. 
  • Online Enrollment: Adopt a simple, step-by-step online enrollment procedure for potential clients. Share enrollment data with carriers via Excel reports. Provide enrollment support for core plans, broad life insurance plans, 401(k) and retirement plans, cafeteria, EAP and non-conventional plans. 
  • Benefit Websites: Create a self-service benefit website with out-of-the-box, customizable templates or build a completely new one. Allow clients to access policies, documents, benefits, vacation schedules, onboarding forms, transaction records and more. 
  • Document Storage: Securely store all documents, including policy summaries, rate sheets, broker of records (BOR) and more. 
  • Mobile Application: Get unrestricted mobile access to the platform from any device with an internet connection. 
  • Commissions: Automatically process PDF checks and import Excel and CSV commission statements. Safeguard against missing commissions and chargebacks with agent split credits and clawbacks. Pay agents via n-way splits, time-based splits, and hierarchy splits. Track all commissions via the agent split library for accurate payouts. 
  • Client Service: Call clients, schedule appointments and take notes with a single click. Synchronize the agency’s calendar with Microsoft Outlook and track service deliverables directly from the dashboard. Use checklists to track critical deliverables, enrollment and renewal items. Get regular status updates on pending tasks and run reports on service efficiency and productivity. 
  • Outlook Integration: Integrate with Microsoft Outlook to synchronize emails, attachments, policies and tasks. Access client records, carrier history and other essential information directly from Outlook. Use the client dashboard to create tasks from emails, access policy data and review operational issues. 
  • Policy Management: Track plan benefit summaries, contracts, underwriting documents, rate sheets and more with drag-and-drop extensions. Define how much data to track for individual and group insurance products. 
  • Renewals: Use routing questions to prepare tailored renewal processes. Automatically assign renewal tasks and share relevant notes and checklists. Allow multiple team members to work on the same tasks simultaneously. Program the platform to issue alerts for legitimate issues. 

COMPARE THE BEST Insurance Agency Management Systems

Select up to 2 Products from the list below to compare

 
Product
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i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Insurance Agency Management Systems, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
EZLynx
$350
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
EZLynx
AMS360
$99
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
AMS360
agencybloc
$70
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
agencybloc
Guidewire
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Guidewire
Duck Creek
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Duck Creek
Majesco
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Majesco
HawkSoft
$250
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
HawkSoft
Insurity
Still gathering data
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Insurity
Applied Epic
$1,000
One-Time
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Applied Epic
Gen4
Still gathering data
No
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Cloud On-Premise
Mac Windows Linux Chromebook Android
Gen4

All Insurance Agency Management Systems (28 found)

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EZLynx

by EZLynx
EZLynx
EZLynx is an innovative platform to improve operational efficiency and streamline agency workflows. Its integrated comparative rater and agency management library manages the entire customer lifecycle. Its real-time comparative quoting module provides automated home and auto rate quotes, consumer follow-ups, generation of shortened forms with incomplete or pre-filled data, enhanced quoting and Facebook quoting. It stores all enterprise data centrally in one cloud-based environment to provide security and encourage global data sharing. Its intuitive dashboard improves stakeholder engagement and data visualization through automated reporting.Users can map organizational hierarchies, improve customer experiences and generate intuitive rates with automated commission processing. It stores policy statements and other documentation to monitor agency performance and develop remediation measures.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
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Deployment
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Platform
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AMS360

by Vertafore, Inc.
AMS360
AMS360 provides organizations with a single solution to manage customers, finances and complex commercial lines from submission to certification. Its reporting and analytics modules automate daily processes like data entry, documentation and incident notification. It streamlines workflow management, drives operational efficiency and improves customer experience, renewals and retentions. Integrated accounting modules monitor financial data in real-time for anomalies. Users can incorporate agency and carrier workflows to increase data accuracy and reduce time spent on finances. Its extensive library of APIs allows users to integrate third-party applications or create new ones easily. It increases consumer engagement with active and meaningful communication, managing emails, campaigns and agency reputation. Artificial intelligence generates predictive models to convey the correct information at the right time.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
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agencybloc

by agencybloc
agencybloc
AgencyBloc provides independent agents, marketing organizations and insurance agencies with a cloud-based, industry-specific customer lifecycle management platform. Its reporting and analytics modules improve operational efficiency by streamlining communications, following up on leads and tracking client activity. It centrally stores all documentation and paperwork to track agent recruitments and contracts, carrier contacts, policy changes, enrollments, renewals and top-selling offerings. Its multi-device environment allows users to approach customers with the correct information at the right time. Users can automate communication with clients and prospects, assign tasks and carefully choose from leads custom-generated according to individual client preferences. It generates actionable insights to help organizations streamline operations, improve financial performance and process agent commissions more efficiently. Its commission module helps agencies uncover missed carrier commissions and predict future revenue with real-time payment history and commission data visualization. Users can automate client outreach activities such as birthday greetings, expiration alerts and other important reminders. Its dashboard monitors all automated activity with the option to pause or stop tasks at any time.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Guidewire

by Guidewire Software
Guidewire
Guidewire is a complete, integrated, cloud-based suite to manage enrollment, renewal, policy, billing and claims throughout a client’s life cycle. Its low-code approach reduces integration complexity and encourages agile business decisions by unifying data and analytics. Its digital-first, omnichannel experience helps agencies increase policyholder engagement and retention rates. Users can strategically automate client outreach, product rollouts, rate quotations and alerts. It generates actionable insights to anticipate client requirements, market trends, assign tasks and match clients with appropriate agents. Prevents security breaches through centralization of all data.Its highly configurable architecture with an intuitive dashboard, microservices and API support ensures scalability and easy integration of third-party applications. Predictive analytics allow users to optimize claims management, improve quoting processes and streamline workflow adaptability. Agencies can monitor business health and leverage performance against industry benchmarks to make profitable decisions. Augmented AI and machine learning match auto-curated industry-specific solutions with the policyholders who require it.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$1,000 or more
Company Size
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Deployment
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Duck Creek

by Duck Creek Technologies, Inc.
Duck Creek
Yodil by Duck Creek offers best-in-class data management for financial institutions. It consolidates internal and external data to support operational and analytical needs, such as reporting, predictive modeling and other high-level analytics to better compete in the marketplace. It comprises a comprehensive insurance data model surrounded by a suite of enterprise data management modules designed for scalable growth. Agencies can leverage centralized document management for faster policyholder identification, billing and processing. Its payment portal offers multiple options with automated logging of receipts for consistent and error-free accounting. Its reporting modules provide standard and statistical data, including metrics concerning financial health. An intuitive, low-code architecture helps users integrate, create and modify extensions using pre-existing definitions. Predictive analytics provides feedback on how to streamline workflows, increase productivity and get the most value out of time spent. It uses machine learning to create individual-specific user experiences for policyholders to increase client loyalty and retention throughout their life cycle. Provides product definitions, templates and requirements for agents and consumers. Insurers can automate task approval, workflow assignments, claims processing and rate quotations.
Cost Breakdown
$1,000 or more
Company Size
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Deployment
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Majesco

by Majesco
Majesco
Majesco is an industry-specific, cloud-native, integrated platform that provides client enrollment, renewal, claims and policy management for agencies. Its core processing unifies analytics, reporting and data to predict client requirements, consumer trends and product demands. Provides agencies with access to a curated, purpose-built ecosystem of traditional and insurtech options designed to streamline workflow and increase innovation. Users can access the marketplace to browse, build, integrate or test extensions and integrate them through APIs to its microservices-based architecture. Machine learning can automate renewals, alerts, lead generation and customer outreach. Users can configure its intuitive UI to deliver rich, personalized customer experiences. Provides a built-in end-to-end experience, page layouts, UI widgets and more. Its reporting modules trigger critical touchpoints in customer relations by tracking agency performance, bottom line, customer engagement and retention.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
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Deployment
Cloud On-Premise
Platform
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HawkSoft

by HawkSoft
HawkSoft
Hawksoft provides agencies with customer relations and agency management solutions. It automates communication tasks and activities for improving customer experiences and relationships. Its reporting and analysis modules reduce errors and omissions and generate alerts, tasks and reminders for important events. Users get periodic reports on business health, KPIs, cross-sales and possible growth opportunities. It centralizes system procedures and documentation to streamline data sharing across multiple levels and update policies with carrier guidelines. Provides a 360-degree view of policyholders for informed business decision-making. Its integrated rating system sets up clients with choices best suited to their individual needs. It supports TCPA compliant text messaging, e-Signatures and self-service certificates for policyholders.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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Insurity

by Insurity
Insurity
Insurity is a cloud-based, integrated, highly secure agency management solution. Its built-in reporting and analytics modules provide insights on core policy, billing and claims processing to improve workflow. It has an API-based architecture with a low- to no-code environment that makes it easy to build or integrate third-party extensions. It aims to streamline the digital consumer experience and centralize all client data to provide a comprehensive view of the policyholder behind the transactions. Increases flexibility, scalability and cost-efficiency by combining data from every module. Users can automate task assignments, alerts and reminders for critical customer touchpoints. AI and machine learning help identify, organize and simplify data assets. Data visualization helps increase stakeholder and policyholder engagement while assessing the bigger picture in real time. Its purpose-built predictive models help predict client requirements, market trends and business opportunities. Supports ISO, AAIS and NCCI compliant policy processing, claims processing and billing.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Applied Epic

by Applied Systems, Inc.
Applied Epic
Applied Epic is a cloud-based agency management solution that allows users to monitor all business processes within a single interface. It helps agencies manage enrollment, renewal, claims and billing. Reporting modules generate actionable insights to improve profitability, sales and client retention rates. Predictive analytics provides comprehensive insights into policyholder requirements, new business opportunities and market trends. Users can automate policy exchange with carriers, renewals, sales and commissions processing, claims verifications and documentation. Its integrated and open architecture makes it easy to manage accounts, business processes, customer relationships, policies, financial markets and sales. Machine learning improves operational efficiency by identifying frequent workflows and automatically reassigning obligations. It centrally secures all data and documentation in multiple folder levels for a streamlined viewing, sharing and tracking experience. Its communication module includes text messages and omnichannel customer service to improve customer experience.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Gen4

by Gen4 Systems
Gen4
Gen4 provides agencies with a single cloud-based solution to manage workflow automation, business processes, customer relations, carriers, agents, prospects and digitization. It provides multiple portals to differentiate policyholders by stage, expiration date and renewal date. Advanced reporting and analytics modules ensure clients get matched with the right information at the right time. Purpose-built intuitive dashboards, policy lists, task management and claims processing, streamline the new-user integration experience.Its communication modules issue alerts, log calls and schedule consumer follow-ups. Users can automate daily processes, workflow assignments, renewals and claims processing. Its multi-device support makes data and documentation available globally to agents, carriers and policyholders. Provides access to a comprehensive library of life insurance scenarios like 401Ks, safe harbor plans and more. Agencies can choose their website design from highly customizable templates.
User Sentiment User satisfaction level icon: fair
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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FINEOS

by FINEOS
FINEOS
FINEOS is a comprehensive digital platform for insurance agents. Users can optimize administration processes, automate workflows and oversee customer activity in one hub. Manage traffic, track sales and expedite policy processing.Users can organize information and securely store data in a central repository. Use open architecture to integrate with external applications.
User Sentiment User satisfaction level icon: fair
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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NowCerts

by NowCerts
NowCerts
NowCerts provides agencies with a complete, end-to-end, cloud-based management solution. It secures all documentation using dynamic data and encoded session IDs and provides permission-based access to employees. Predictive analytics and artificial intelligence help anticipate market trends, client requirements and consumer trends to increase operational efficiency, streamline workflows and improve business health. Users can automate carrier downloads and policy updates. It calculates commissions and reduces errors and omissions (E O). It is integrated with multiple industry-specific raters to provide faster rate quotations. Reporting modules monitor work-loads, task completion patterns, sales statistics and cross-selling for areas of improvement. Its intuitive dashboard helps agencies maintain a 360-degree view of operations.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
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BriteCore

by Intuitive Web Solutions
BriteCore
BriteCore is a cloud-based agency management suite that supports the digital and data needs of modern insurers. It speeds up policy processing with automated verifications, renewals and cancellations while maintaining regular audit logs. The billing and accounting module provides multiple secure payment methods with configurable automatic billing schedules. Its purpose-built dashboard aims to streamline agent workflows with accelerated quotations and metrics. It improves the customer experience with intuitive self-service portals, e-Signatures and multi-device accessibility.Provides access to end-to-end claims processing, data dictionary, industry-specific raters and standard reports library. Users can choose to incorporate third-party extensions, develop customized modules or simply use prebuilt integrations. It secures client and carrier identity and provides data security through Multi-Factor Authentication (MFA).
User Sentiment User satisfaction level icon: great
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Jenesis

by Jenesis Software
Jenesis
Jenesis is a scalable agency management solution purpose-built for insurance firms and MGAs. It improves efficiency by automating business processes, documentation, daily tasks, commissions and accounting. Users can access customizable pre-filled ACORD forms for faster enrollment and renewal processing. Its imaging and scanning eliminate paper in favor of complete digitization. It continuously monitors customer information and sends timely notifications of critical touchpoints. It constantly updates policy information, renewals, endorsements and commission data with direct carrier downloads for both commercial and personal lines. Its reporting modules automatically log all data to construct an all-inclusive picture of business health. It generates notes for policy approvals, transactions, customer activities, renewals, claims and endorsements. Its communication portals directly mail and call policyholders with relevant information while providing agents with consumer trends necessary to finalize sales. Businesses can offer clients real-time access to their data, e-signatures and multiple payment methods for a comprehensive customer experience.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
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Platform
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EIS

by EIS Software
EIS
EIS is a cloud-native ecosystem for brokers and insurers. It provides workflow automation, product development and a centralized suite where any process can be viewed or managed.Users can access engagement reports and analytics to oversee customer activity. Extend platform capabilities with third-party integrations and enable access to external data using APIs. It provides the ability to organize data assets and manage claims, policies and billing.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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AgencyPro

by Agency Software
AgencyPro
AgencyPro helps modern-day insurers automate business processes and improve workflow management through complete digitization. Its central database standardizes the input and tracking of all transaction data and policy information. Agents get global access to client information, carrier policy changes and rate quotations in ACORD Level 3 format. Automated data entry removes errors and omissions and monitors business productivity. Its intuitive reporting module tracks enrollments and renewals, pre-fills client information on commercial forms, schedules follow-ups, generates mailing labels and much more.Its accounting portals include both direct and agency billing. It tracks both cash and credit transactions, company payables and agent commissions to generate balance sheet statements and trial balance, income and expenditure reports. Insurers can automatically generate receipts and statements for every transaction to save time and improve efficiency.
Cost Breakdown
$10 or less
Company Size
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Deployment
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Platform
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OneShield

by OneShield
OneShield
OneShield is a comprehensive digital ecosystem for managing the coverage lifecycle. Users and agents can streamline processes, optimize business practices, systemize information and oversee customer activity in one hub.Give insurers and brokers the flexibility to create workflows and modify specific actions. Users can expedite policy processing, simplify claims management and enhance overall productivity with automation and pre-designed content.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$500 - $1,000
Company Size
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Deployment
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Platform
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Comarch Insurance

by Comarch
Comarch Insurance
Comarch is an industry-specific agency and customer relations management solution for the modern-day insurer. Its advanced reporting module tracks sales, agent performance, consumer trends and financial growth to determine the price and profitability of products. It generates leads and actionable insights to help insurers secure ongoing sales and provide clients with relevant information. AI-based analytics predict customer requirements to prepare client-specific offerings for individuals. It aims to save time and increase efficiency with personalized policy recommendations, rate quotations and after-sales service. It collects all client and transaction information to notify involved parties of important dates. Provides carriers and management with operational data and metrics to increase stakeholder engagement. Its self-service portal helps policyholders carry out anything from enrollments and renewals to claims administration and payments. Agencies can cut down on service costs and process policies faster while improving customer satisfaction. Its open architecture and purpose-built APIs streamline the integration of third-party extensions and minimize time to market. It is compliant with IDD, PRIIPS and GDPR.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
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Deployment
Cloud On-Premise
Platform
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Agentero

by Agentero
Agentero
Agentero combines an intuitive agency management system with purpose-built client interaction inclusions to help insurers reach their full potential. Agents can create an innovative digital ecosystem by automating client maintenance, renewals, referrals and bookkeeping. Its extensive library of industry-specific raters delivers timely quotes to agents. Predictive models monitor enterprise data in real time.Its user-friendly command center aims to ease the integration of third-party extensions. Policyholders get continuous access to all their policy information, documentation, claims support and more through its multi-device user interface. Its dashboard visualizes growth-oriented statistics.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
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CSR24

by Applied Systems, Inc.
CSR24
CSR24 is a configurable, custom branded, completely mobile, cloud-based platform purpose-built to handle agents’ customer management requirements. Its self-service module aims to globally connect customers to their policy information. Omnichannel customer service helps agents reach clients across multiple devices and portals. It includes 24/7 access to insurance information, documentation, online payment methods and automated messaging services for important dates. Clients can apply for renewals, initiate and track claims, utilize the latest ACORD forms and print certificates. Provides actionable insights on frequently used extensions for future optimization.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
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Deployment
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Buyer's Guide

Insurance Agency Management Systems Are All About Optimizing Your Agency’s Operations

By Ganesh Thampi, Technical Content Writer at SelectHub

Insurance Agency Management BG Intro

As an insurance agency, you don't want to get caught unprepared when facing an unforeseen challenge like the COVID-19 pandemic. Agencies employing an insurance agency management system can readily meet such obstacles.

Insurance agencies have specific day-to-day needs that generic CRMs can’t fulfill. The most comprehensive insurance agency management systems have bundled tools for customer relationship management, workflow automation and policy management.

With its range of specialized features, the right software helps reduce your administrative workload so your agents can find better prospects and close more deals. This guide will cover everything from features and benefits to the most popular software so you can decide what’s best for your needs!

Executive Summary

  • Insurance agency management systems consolidate your agency’s workflow to save time and maximize efficiency.
  • Main benefits include greater productivity, easier compliance and fewer data errors.
  • Insurance agency management systems handle multiple functions, including customer relationship management, sales force automation and policy management.
  • Data management and analytics tools help you make better business decisions by delivering data insights about customers, policies and agents.
  • Cost will depend on whether it is a cloud or on-premise solution.
What This Guide Covers:

What Is an Insurance Agency Management System?

An insurance agency management system is an enterprise application that organizes, plans and manages your insurance agency’s operations. It helps improve your agency’s productivity and bottom line. Organize all your leads with data management tools that store client data and track policy details. Built-in CRM tools help you process claims for customers and commissions for the agents.

Running an insurance agency involves a multitude of manual, time-consuming duties. The insurance industry has been synonymous with paperwork, from applications and renewals to appraisals and claims. Manually handling these tasks costs your agency valuable time. Make life easy for you and your agents by simplifying complex tasks and automating your day-to-day workflow.

Insurance Agency Management Systems Categories

With an Insurance Agency Management System, you can consolidate your workflow to work more efficiently. Channel the time saved on manual tasks towards better response times and improved client satisfaction.

Primary Benefits

With the right Insurance Agency Management System, you can expect the following benefits:

Insurance Agency Management Primary Benefits

Greater Productivity

An insurance agency’s workflow consists of daily recurring tasks, including a great deal of data entry and processing. Automating and speeding up manual tasks gives your agents more time to spend on client needs and relationships. Systematic records make it easy for teams to collaborate, with shared access to the same data.

Improved Communication

With the help of an Insurance Agency Management System, agents can access real-time information on policy status, client information and timelines. Combined with automation to reduce any chances of miscommunication, you end up with better communication internally and externally.

Easier Compliance Management

Insurance agencies must confirm compliance with industry regulations, including HIPAA and GLBA. Trying to make sense of frequently changing guidelines can be time-consuming.

Insurance agency management systems have built-in regulatory compliance protocols, so your agency stays on top of changing regulations without worrying about fixing potentially costly errors.

Better Data Accuracy

By automating policy issuance and management, an Insurance Agency Management System reduces errors in processing, enabling greater data quality, integrity and consistency. Eliminating inaccurate data across your agency makes you more reliable and trustworthy.

Centralized Data

An Insurance Agency Management System lets you store information in a highly organized and secure database. Securing all customer and policy-related information in a single location reduces the risk of theft or misplacement.

Duplicate data wastes storage space and can cost your agency over time. A centralized repository eliminates such data redundancies.

Key Features & Functionality

Insurance Agency Management Key Features

Customer Relationship Management

Built-in CRM tools help you acquire new customers and retain existing ones. Manage important client information, from the policy expiry date to beneficiaries, for a more personalized communication strategy.

Send emails, set up reminders and schedule tasks without any input. Help desk automation tools reduce the average response time for customer queries for an improved user experience.
Sales Force Automation

With sales management tools, you can quickly examine plans, calculate premiums and generate policy quotes within the system. Make sure to track every lead’s engagement history with customer journey tracking.

Insurance agency management systems manage every step of policy servicing to streamline your sales process and generate higher profits.
Claims Management

Guide claimants through the complete claims process, from notice of loss and investigation to evaluation and payment. By automating low-level processes, you significantly reduce customer wait time.

Losses are stressful to your clients. Making the claims process as easy as possible boosts customer loyalty over time for greater retention.
Automated Commissioning

An automated commission processing system reduces time, effort and overpayment costs for your agency by tracking agent performance.

By streamlining and speeding up the incentive administration process, you motivate your agents to perform better. The increased transparency of automated commissioning also improves organizational morale.
Contact Management

Optimize customer communication based on factors like policy type, issue date and expiry date. Timely reminders ensure agents stay up to date with clients.

Nurture leads using a lead scoring system to determine the priority of contacts quickly. You can also onboard customers with the help of automatic push alerts and email integration.
Policy Management

Manage every aspect of the policy lifespan, from issuance to renewal to claims processing. Provide a consolidated view of policy updates, policy approval workflow and client communication.

Fully-integrated customer portals allow users to log in and check their policy details anytime.
Real-time Analytics

With analytics and reporting tools, organize and evaluate performance data more efficiently to determine what areas need improvement in your agency.

Bundled AI analytics tools enable fast and accurate fraud detection by studying litigation, claim assessment and user history trends.
Marketing Automation

Develop strategic, creative campaigns with personalized marketing tools and schedule them ahead of time for effective delivery.

Software Comparison Strategy

With the wide variety of insurance products on the market, there are just as many solutions tailored for the industry. Some focus on lead management, while others concentrate on sales or marketing. Compatibility determines if the software truly improves your agency’s functioning or has a host of fancy, unused features.

The best fit for you depends on your agency's category, size and vision. Create a detailed comparison of the products you’re considering using these key factors:

Deployment

Before picking a solution, you must choose cloud-based or on-premise software. Depending on your needs, each has specific advantages.

Cloud-based solutions provide you with improved scalability and security. However, they offer fewer customizations. On the other side, on-premise software provides more powerful customization capabilities, but system integration may be challenging.

Customization

While insurance agency management systems are purpose-built solutions and offer standard features to meet industry demands, these may not meet your agency’s specific operational requirements. If so, consider how configurable the system is.

Your solution should allow you to configure custom templates for various claim-processing scenarios. Customizations for the data dashboard and contact management make it easy to implement process changes regularly.

Integration

Look for products that can easily integrate with your legacy IT systems and internal communication tools. Make sure the software integrates well with the tools your customers use too. Other integrations include e-signature tools and payment portals for added user convenience.

Security

Cybersecurity is a significant concern for organizations today. According to an IBM report, the average cost of a data breach in the United States is $9.44M. Insurance agencies are an attractive target for such breaches due to their wealth of personal financial records. Data privacy protocols and multi-factor authentication are nonnegotiable for any Insurance Agency Management System.

Self-service

With an automated service system, your clients can find a policy, calculate premiums or report a claim online without interacting with a third party. Step-by-step instructions guide the customer through the process, while AI-enabled tools study user response patterns to provide better service over time.

Cost & Pricing Considerations

The cost of your Insurance Agency Management System will depend on the deployment mode. Cloud-based deployment has lower upfront costs since you don’t need to buy hardware. There is instead a monthly recurring fee. An on-premise solution will require significant investment in hardware and dedicated servers.

A cloud-based solution also requires fewer IT resources, as there is less equipment to maintain. In contrast, an on-premise solution requires more IT personnel to perform routine maintenance. Another factor to consider is that you will need to replace and upgrade your on-premise hardware every few years. By migrating to the cloud, your monthly fee covers all these costs.

Most Popular Insurance Agency Management Systems

Now that we’ve looked at requirements and budget, here are some of the market's most popular solutions to kickstart your search.

BriteCore

BriteCore is a cloud-based agency management suite to back your digital and data needs. Process policies faster with automated verifications, renewals and cancellations. Its custom-built dashboard allows you to streamline agency workflow and maintain regular audit logs.

Customer service automation tools, including self-service portals and e-signatures, help you deliver a better user experience. It also offers multi-factor authentication for improved data security.

BriteCore

BriteCore’s payment portal provides secure payment methods for user convenience.

Oracle Financial Services for Insurance

Oracle Financial Services for Insurance is a digital ecosystem for brokers and insurers. Reduce maintenance, automate systems and secure your data with the help of cloud-native capabilities supported by Oracle Cloud.

A centralized data repository allows users to access and manage different coverage lifecycles in one hub. Good for small, midsize and large companies, it offers customization capabilities, network stability and robust security.

Oracle Financial Services for Insurance

Oracle offers competitive features at an affordable price.

Guidewire

Guidewire is a cloud-based suite that manages enrollment, renewal, policy, billing and claims throughout a client’s life cycle. Highly customizable, its intuitive dashboard allows easy integration of third-party applications.

Predictive analytics tools generate actionable insights about business health and performance to help you make profitable decisions. With the help of augmented AI and machine learning, you can match auto-curated insurance solutions with potential buyers.

Guidewire

Guidewire’s risk analytics tools help you make data-driven decisions for your agency.

 

 

Questions To Ask

Here are some questions to ask your team to guide your search.

  • How user-friendly does it need to be?
  • What integrations do we need?
  • Which workflows do we need to manage and automate?
  • Who will use the software consistently and what specific requirements do they have?
  • What’s our budget?

Insurance Agency Management Key Questions To Ask

Pose these questions to vendors to identify how well the software meets your agency’s requirements.

  • Do you provide training to support onboarding?
  • What security protocols are in place to protect data?
  • What level of customization is available?
  • How much customer support do you provide?
  • What’s the time frame for implementation?

In Conclusion

An Insurance Agency Management System is necessary to survive today’s ultra-competitive insurance market. It not handles your claims and underwriting operations but also supports sales and contact management. By automating and optimizing your workflow, you boost employee satisfaction for a happier workplace.

The right platform improves productivity, conversion rates and profits. Your journey to implementation starts with finding the right product for your needs. To help you, we put together a free comparison report that lets you evaluate vendors. You can more easily determine which systems suit your agency with reviews, ratings and pricing.

Product Comparisons

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Shauvik
By Shauvik Roy
Technical Content Writer
Shauvik Roy is a Market Analyst at Selecthub. He writes content for the insurance, risk management and legal domains. Hailing from the city of Kolkata, he has a Master's Degree in English from the University of Hyderabad. When he's not busy pitting one software against another, you will find him playing video games, reading sci-fi books or tinkering with his PC.
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Rohit Dutta
Technical Research By Rohit Dutta Mazumder
Senior Analyst
Hailing from the serene landscapes of Assam, India, Rohit is a seasoned professional with diverse expertise in several software categories. Armed with a Bachelor of Technology in Mechanical Engineering and an MBA in Operations Management, he brings a unique blend of technical acumen and strategic thinking to the table. His proficiency extends across dynamic fields such as Product Lifecycle Management, Hotel Management, Ecommerce, Accounting and Finance.
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Shashank
Technical Review By Shashank K K
Principal Analyst
After graduating with a Masters in Finance from Trinity College Dublin, K K Shashank's research and detail-oriented skills led them to SelectHub. He has diverse knowledge across various software categories like Accounting, Financial Planning and Analysis, Ecommerce, Risk Management, PLM, Insurance and more since 2020.
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Pooja
Edited By Pooja Verma
Content Editor
Pooja Verma is a Content Editor and Senior Market Analyst at SelectHub, who writes and edits content for endpoint security, legal, CRM, fundraising software, eCommerce, and mental health software. She earned a literature degree from Miranda House, DU and also holds Master’s in Journalism from Symbiosis Institute of Media and Communication in India. In her free time, you can spot her reading a book or binge-watching the latest web series and movies.
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