Categories   >   Property Management Work Order Software
Last Reviewed: November 26th, 2024

Best Property Management Work Order Software Of 2024

What is Property Management Work Order Software?

Property Management Work Order Software is a savvy solution designed to manage maintenance requests effectively. It systematically abates challenges such as tracking maintenance tasks, allocation of resources, and follow-up. This software is significant as it optimizes maintenance processes, augments communication, and fosters tenant satisfaction. Its primary functionalities include order tracking, resources allocation, and communication tools. Emerging features like real-time updates, mobile accessibility, and reporting analytics are the software's way of staying ahead. Primarily, property managers, landlords in the real estate sector, and facility management firms benefit the most. However, this software isn't without its snags. Implementation may present an initial expense and the software's complexity could necessitate training. To sum up, Property Management Work Order Software is an invaluable asset for managing maintenance work in a straightforward manner, although costs and complexity need careful handling.

What Are The Key Benefits of Property Management Work Order Software?

  • Efficient order tracking
  • Smooth resources allocation
  • Enhanced task communication
  • Improved tenant satisfaction
  • Optimized maintenance workflows
  • Real-time update feature
  • Mobile accessibility
  • Detailed reporting analytics
  • Increased operational efficiency
  • Streamlined task organization
Read more

Overall

Based on the latest available data collected by SelectHub for 188 solutions, we determined the following solutions are the best Property Management Work Order Software overall:

AppFolio
AppFolio
Start Price
$1.49
Per Unit, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked AppFolio

AppFolio is an all-encompassing platform covering every aspect of property management. According to reviews, it’s an intuitive platform that localizes business processes and offers unique collaboration tools and a mobile app. Along with AI-embedded maintenance workflows, the universal search bar is one of its standout features.
However, reviews noted that it’s difficult to understand a variety of nuanced features without proper training. Also, due to no open API, businesses should be wary of their existing software stack requiring integration with the platform.
In conclusion, AppFolio is a robust management platform with various advanced features to support every kind of property. But the high cost, hit-or-miss support suite and scarce training resources can make it inconvenient for single landlords and managers with smaller portfolios.

Pros & Cons

  • Maintenance Management: 89% of users discussing this aspect said that they saved time with smart maintenance workflows.
  • Workflow Localization: According to 96% of users who reviewed this benefit, the software is feature-rich and localizes accounting, marketing and management workflows.
  • Ease of Use: It’s an intuitive platform that doesn’t require technical knowledge for beginners, as mentioned by 95% of users reviewing the user interface.
  • Collaboration: It provides an efficient centralized communication hub, according to 100% of reviews on native interactions.
  • Universal Search Bar: All the reviews on the search bar noted that it’s easy to locate documents and data throughout the organization.
  • Mobile App: Users can perform every major function remotely via the app, according to 88% of users reviewing the mobile app.
  • Integrations: It doesn’t support unique integrations with third-party software, according to 89% of reviews on backend connectivity.
  • Reporting: Reports generated through the platform lack customizations, as observed by 73% of reviews on the analytics module.
  • Accounting: Lack of automatic bank feeds and weekly recurring transactions and recording expenses without creating bills hinder smooth accounting, according to 57% of users reviewing the accounting module.
  • Customer Support: 67% of users mentioning customer support said that they were not satisfied with the support response time.

Key Features

  • Communication: Maintain a flat organization with clear communication between team members, managers, landlords and tenants. 
    • Individual Portals: Provide unique communication portals to associated parties based on their role. Tenants can pay rent, submit maintenance requests, interact with managers and view lease documents. Enables managers to communicate with multiple owners, issue work orders and send notifications and updates in bulk. Owners can track property-specific performance reports, assign tasks and transfer funds. 
    • Document Library: Maintain a centralized library of documents, leases and tenant information. Set role-based access permissions for each document. 
    • Board Member Management: Commercial property businesses can schedule board meetings, conduct polls on invoices and architectural requests, track votes and share documents and reports. 
    • Tenant Insurance: Tenants can submit proof of renter insurance or buy insurance provided by the vendor. Manage each policy and its maturity from the dashboard. 
    • Emails and Surveys: Email surveys, updates and notifications in bulk or send individually based on requirements. Offers unique surveys and text templates. 
    • Mobile App: Access the platform via any device and promote remote workflows. 
  • Accounting and Reporting: Gain visibility and make informed decisions faster. 
    •  Automate transaction recording and property-specific bookkeeping. 
    •  Offers CAM tracking and reconciling modules for commercial properties. 
    •  Use AI and machine learning to read PDF invoices from vendors, identify key information and automate accounts payable. 
    •  Leverage over 80 report templates and automate recurring report generation. Every template is customizable and updated frequently. 
    •  Customize the dashboard with real-time data visualizations and receive AI-driven performance insights. 
    •  Supports integration with personal banks and digital wallets to unify renting, accounting and reporting workflows. 
    •  Customize late fee processes. Set personalized rules in bulk or case-by-case waivers. 
    •  Manage multiple tenant accounts, track lease lifecycle and refund deposits directly from escrow. 
  • Marketing and Leasing: Generate leads, schedule showings, design leases and screen prospects from the dashboard. 
    • AI Leasing Assistant: Use an AI chatbot to automate property showing appointments, qualify leads according to set parameters, cross-sell units and answer FAQs. Respond to customer queries 24/7 through texts or emails. 
    • Omnichannel Marketing: Syndicate portfolio on multiple internet listing services (ILS) and manage every listing from the dashboard. Get real-time notifications upon each engagement and generate custom guest cards to track prospects. 
    • Personal Website: Design a personalized website with brand color and logo for portfolio marketing. Available at an extra cost. 
    • Rent Analysis: Retain a competitive edge by comparing rental prices of neighboring units to determine the best price for marketed properties. 
    • Virtual Showings: Accommodate prospects’ needs by scheduling and running live virtual tours of listed properties. Supports integrations with PropTech like smart locks and HVACs to facilitate self-guided property tours by prospects. 
    • Vacancy Management: Consolidate vacancy postings and tasks, view current status, and market units on multiple ILS from the unified dashboard. 
    • Tenant Screening: Screen every applicant’s credit score, eviction history, income verification and criminal record via TransUnion. Property managers can either pay for the reports or charge applicants. 
    • Leasing Hub: Design custom leases with personalized clauses and allow applicants to eSign them from anywhere. Track every lease lifecycle and set defaults for automatically updating lease dates, rent structures and statuses upon expiration. 
    • Student Housing: Supports lease and tenant management based on beds occupied. 
  • Maintenance: Streamline maintenance processes with AI and intelligent workflows. 
    • Smart Maintenance: Use the mobile app to receive maintenance requests, issue work orders and track progress. Set default rules to automatically dispatch pre-approved vendors. Accurately calculate the shared fee for common area maintenance and send invoices to renters. 
    • Vendor Onboarding: Vendors can access the platform, receive work orders, share status and send invoices. Automate bills payable and maintain records of work done for a clear audit trail. 
    • Utility Management: Track and charge each renter based on actual consumption and automate utility invoice processing. Use analytics to identify and fix leaks. 
    • Mobile Inspections: Perform mobile inspections, log issues and expedite turnovers. 
    • Auditing Center: View an itemized history of every activity and track changes made by team members and vendors. Use unique filters to identify and correct mistakes quickly. 
    • 24/7 Maintenance Contact Center: Deal with tenant calls, dispatch pre-approved vendors and input data directly to the user database. 
  • Team Management: Onboard unlimited team members, define role-based access levels and manage each person’s workflow. 
    • Training: Embed training manuals into the software to onboard new hires more easily. Centralize policies and procedures to ensure associates follow protocols while performing tasks. 
    • Task Management: Set tasks, assign staff and monitor progress with an interactive calendar. Team members can share tasks and customize workflows. 
    • Universal Search: Use the search bar to quickly navigate and find documents, records or data. 
  • Integrations: Supports integrations with personal marketing websites and third-party applications, including BlueMoon, CodeBox, Engrain, MatterPort and CIT. 
Avail
Avail
Start Price
$300
Per Unit, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Avail

Avail helps property managers and landlords market, maintain and manage their properties. Reviews state it’s an all-in-one solution ideal for smaller portfolios. Users have identified the lease template library, omnichannel marketing suite and responsive customer support as the standout features.
However, users have noted that it lacks any accounting capabilities and requires third-party apps for these tasks. Plus, the user interface is challenging to understand for beginners. The free starter plan is a good way to get a feel for the platform before deciding whether to choose the paid version.

Pros & Cons

  • Lease Templates Library: It’s easy to generate custom leases using the state-specific lease templates, according to 84% of users talking about digital leases.
  • Customer Support: Over 92% of users who reviewed support said they were satisfied with the vendor’s response time and quality.
  • Deployment: About 78% of users mentioning onboarding and implementation said it’s easy to deploy and integrate the solution with current workflows.
  • Marketing: It helps manage listings on multiple channels from a single dashboard, according to 100% of reviews on the marketing suite.
  • Tenant Experience: It enhances overall tenant experience through customizable individual profiles, according to 88% of reviews mentioning this element.
  • Prospect Screening: Around 89% of users reviewing the screening process said they were satisfied with the in-depth capabilities offered.
  • Accounting: Lacks accounting features and integrations, according to 92% of users talking about this feature.
  • User Interface: The user interface isn’t intuitive and involves a steep learning curve, according to 75% of reviews mentioning the UI.

Key Features

  • Automatic Listing: Create customized listings and automatically post them on various property listing websites. Leverages partnerships with industry-leading property websites, including Trulia, Zillow, Doorsteps.com, HotPads and more. 
  • Rent Analysis: Determine optimum rent for specific properties via rental analysis through collaboration with RentRange. Compare rent and other data with competing listings relevant to user portfolios. 
  • Customizable Digital Lease: Draft property leases with specific clauses, rules and attachments using state-specific lease templates tailored to comply with various laws and regulations. Invite tenants to e-sign documents and communicate with them from the online portal. 
  • Marketing Website: Create a personalized marketing website through which prospective tenants can view rental properties and apply for listings. 
  • Online Rent Payments: Save time and hassle with its automatic online rent collection system that handles payments, rent reminders, receipts and reporting. Renters can pay rent online at their convenience from any device and via checking and savings accounts, credit cards and debit cards, as well as set up monthly recurring payments via Autopay. Direct deposits rent payments into landlords’ bank accounts in approximately two business days; cut payment processing time and receive next-day payments with FastPay, available for landlords on a premium plan. 
  • Rental Application: Choose information to receive on rental applications based on customizable templates. The standard application contains screening questions on smoking, bankruptcies, felonies, evictions and more. Custom questions are available through the Unlimited Plus Plan. Applications are free for both tenants and landlords. 
  • Tenant Screening: Screen tenants through a partnership with TransUnion. Choose which tests to require, with options including background checks, credit score checks and a National Eviction Records search. Applicants can pay for their background checks directly. Reports don’t hurt their credit scores and can be reused on unlimited applications within 90 days. 
  • Maintenance Tickets: Plan and schedule maintenance activities while maintaining an open line of communication between all parties. Keep track of expenses, materials used and work status. Tenants can submit and track requests online, with the ability to upload pictures and videos as necessary.  
  • Integrations: Integration with CreditBoost helps boost tenants’ credit scores through timely payments, while the Lemonade integration provides renter’s insurance quotes and options. 
TurboTenant
TurboTenant
Start Price
$8.25
Monthly, Freemium
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked TurboTenant

Is TurboTenant the key to unlocking stress-free property management? User reviews from the past year paint a mixed picture, highlighting both its strengths and drawbacks. TurboTenant shines in its user-friendliness and comprehensive features, particularly for advertising and rent collection. Landlords praise its intuitive interface, making it a breeze to navigate even for those new to property management software. The platform's robust advertising features, including syndication across multiple platforms, are a major draw, with users reporting an average of 28 leads per listing. This directly addresses a key pain point for landlords - attracting potential tenants. However, TurboTenant's customer support emerges as a consistent sore spot. Users frequently cite difficulties in contacting support and slow response times, particularly on the free plan. While the free plan offers a generous suite of features, the limited support can be frustrating for landlords seeking assistance. This disparity in experience between the free and premium plans is a crucial factor for potential users to consider.

Despite these shortcomings, TurboTenant's affordability and ease of use make it a popular choice for landlords, especially those with smaller portfolios or new to the rental market. Its intuitive design and comprehensive features streamline many aspects of property management, making it a valuable tool for both novice and experienced landlords seeking an efficient and budget-friendly solution. However, those who prioritize responsive customer support or require more advanced features might find other platforms more suitable.

Pros & Cons

  • Easy to Use: TurboTenant is praised for its user-friendly interface, which makes managing rentals simple, even for those new to property management software.
  • Full Suite of Features: TurboTenant offers a comprehensive set of tools, including rent payments, tenant screening, property marketing, and maintenance request management, streamlining many aspects of being a landlord.
  • Cost-Effective Solution: TurboTenant is often lauded for its affordability, especially for landlords with multiple properties, as it provides significant value at a competitive price point.
  • Excellent Communication Tools: TurboTenant facilitates communication between landlords and tenants through a dedicated messaging system, allowing for seamless exchange of information, maintenance requests, and important documents.
  • Limited Customization: Lease agreements and other documents may appear atypical and offer few customization choices.
  • Security Concerns: There are reported cases of accounts being locked without clear explanations, leading to user frustration.
  • Customer Service Issues: Some users have reported challenges with customer service, particularly concerning account verification and support responsiveness.

Key Features

  • Online Rental Applications: Streamline the tenant application process with customizable online forms that can be filled out and submitted electronically.
  • Tenant Screening: Conduct comprehensive background checks, including credit reports, criminal history, and eviction records, to ensure you select reliable tenants.
  • Rent Payments: Facilitate secure online rent payments, allowing tenants to pay via ACH or credit card, and automate rent collection to reduce late payments.
  • Marketing Tools: Create and syndicate professional property listings across multiple platforms such as Zillow, Realtor.com, and Facebook Marketplace to reach a wider audience.
  • Lease Agreements: Generate state-specific lease agreements that comply with local laws and regulations, and allow for electronic signatures to expedite the leasing process.
  • Maintenance Requests: Enable tenants to submit maintenance requests online, and track the status of each request to ensure timely resolution.
  • Tenant Communication: Use built-in messaging tools to communicate with tenants directly through the platform, keeping all correspondence organized and easily accessible.
  • Expense Tracking: Monitor and categorize property-related expenses to simplify financial management and prepare for tax season.
  • Document Storage: Securely store important documents such as lease agreements, inspection reports, and receipts in a centralized digital repository.
  • Tenant Portal: Provide tenants with a dedicated portal where they can view their lease details, make payments, and submit maintenance requests.
  • Customizable Templates: Utilize a variety of templates for notices, lease agreements, and other documents to save time and ensure consistency.
  • Reporting and Analytics: Access detailed reports on rental income, expenses, and tenant performance to make informed decisions about your property management strategy.
  • Mobile Accessibility: Manage your properties on-the-go with a mobile-friendly interface that allows you to access key features from any device.
Buildium
Buildium
Start Price
$55
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Buildium

Buildium helps property owners and managers digitize and streamline every property management workflow. Users prefer the solution because of its end-to-end property management features, ease of use and responsive support suite. Reviewers also mention that residents are fond of the platform’s mobility and prefer paying rent and issuing maintenance requests digitally.
However, reviews note that the platform is mainly built for residential properties and lacks nuanced features like complicated lease structures, automatic utility tracking, in-depth CC&R and violation tracking for commercial, student and community properties. Users also have to manually match transactions to bank entries and can’t issue work orders automatically. Considering everything, buildium can get confusing for larger portfolios but is perfect for single landlords and managers to organize and monitor operations from a unified dashboard.

Pros & Cons

  • End-to-End Software: Buildium is a comprehensive solution that can handle marketing, leasing, maintenance and management workflows of a property management business, according to 88% of users reviewing its features
  • Accounting: It offers robust and intuitive accounting features, according to 90% of reviews on this aspect.
  • Resident Experience: All the users who mentioned this element said that the software enhances overall tenant experience via individual communication portals, digital work orders and electronic rent payment.
  • Intuitive Interface: It has a simple and easy-to-use user interface, according to 80% of reviews on this aspect.
  • Customer Support: According to 90% of users who reviewed support services, the vendor offers responsive and agile customer support.
  • Commercial Property Management: The software lacks nuanced features for commercial property management, according to 100% reviews on this aspect.
  • Leasing: Insufficient in-depth leasing customizations are an issue, according to 85% of users who reviewed this element.
  • Automation: Accounting and maintenance management, according to 100% of reviews on this element.

Key Features

  • Accounting: Track and share owner, vendor and residential accounts and maintain accurate books. 
    • Property Accounting: Record transactions, convert work orders into bills and pay in bulk, automate bank reconciliations, identify discrepancies, and share customized reports. 
    • Company Financials: Capture financial overviews by tracking property-specific transactions alongside miscellaneous income and expenses. 
    • Online Payments: Accept rent, set up recurring transactions, pay bills and automate bookkeeping. Residents can add bank accounts or credit cards through individual portals. 
    • Retail Cash Payments: Leverage partnership with PayNearMe to allow residents to pay rent, dues and other fees in cash at multiple convenience stores like 7-Eleven, Casey’s General Store and more. Automatically update payments on respective ledgers and deposit them into bank accounts within a week. 
    • 1099 eFiling: E-file 1099-MISCs and 1099-NECs forms, mail paper copies to owners and vendors, and automate tax calculation based on year-round incomes. 
  • Business Operations: Streamline communication with owners, vendors and residents from a centralized platform. 
    • Resident Center: Residents can pay rent, set up recurring payments, submit maintenance requests coupled with photos and access important documents via mobile-responsive portals. Offers an announcement board to highlight updates, notifications and alerts from managers. 
    • Owner Portal: Owners can access property-specific financial documents and reports. Managers can control access levels for each owner portal. 
    • Document Storage: Securely store property-related documents, including leases, addendums, expense reports, vendor invoices and more and share with a few clicks. Offers unlimited storage space. 
    • Maintenance Tracking: Track maintenance requests, create work orders, assign preferred vendors and automate recurring maintenance activities. 
    • Property Inspection: Perform inspections on the go using an app powered by Happy Inspector. Choose from several templates to customize reports. Make a to-do list, take notes, and capture pictures and videos. 
    • Renters Insurance: Provide tenants with a fully integrated renter’s insurance solution powered by MSI. Document enrollment information and manage each policy till maturity from the dashboard. 
    • Analytics: Monitor real-time data visualizations, customize reports, compare data with localized industry benchmarks and share analysis with clients and board members. 
  • Marketing and Leasing: Increase digital visibility of the entire portfolio, shortlist suitable prospects and design custom leases. 
    • Rental Listings: Create and syndicate custom property listings on multiple channels, including Apartment List, HotPads, Lovely, MyNewPlace, Trulia, Zillow and Yahoo. 
    • Professional Website: Own and design a personalized property website for prospects to apply for listings. Upload important documents like residents rulebook, floor plans and model leases to create a secure self-service hub for prospects, tenants and owners. 
    • Rental Applications: Choose the best applicants based on personalized parameters through a customizable online rental application form that integrates with the website. Accept any related application fees online. 
    • Showings Coordinator: Leverage the module powered by TenantTurner to automate tour schedules according to set rules. Communicate with prospects via email, texts and SMS. 
    • Tenant Screening: Set custom credit score requirements, run background checks and receive credit score information from TransUnion. 
    • Leasing: Design custom lease templates and autofill data to expedite the process. Prospective tenants can digitally sign documents from remote locations. 
  • Homeowner Association Management: Log, track and report property violations remotely. Automate penalties and consequent bookkeeping. Offers a unified inbox for communication among board members, homeowners and vendors. 
Zillow Rental Manager
Zillow Rental Manager
Start Price
$0
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Key Features

  • Accounting
  • ACH Payment Processing
  • Alerts/Notifications
  • API
  • Background Screening
  • Channel Management
  • Communication Management
  • Credit Check
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Electronic Payments
  • Financial Reporting
  • For Property Managers
  • Lease Tracking
  • Maintenance Scheduling
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction Monitoring
  • Vacancy Management
  • Web-based Deployment
  • Website Management
myCiti
myCiti
Start Price
$15
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Key Features

  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • Brand Management
  • Calendar Management
  • Cash Flow Analysis
  • Client Portal
  • Commercial Property Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Check
  • CRM
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Alerts
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • For Investors & Traders
  • For Property Managers
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Project Management
  • Property Database
  • Real Time Data
  • Real Time Notifications
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Self Service Portal
  • Strategic Planning
  • Summary Reports
  • Task Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • User Management
  • Vacancy Management
  • Vendor Management
  • Website Management
  • Work Order Management
Tellus
Tellus
Start Price
$0
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Key Features

  • Accounting
  • Credit Check
  • Document Management
  • Financial Reporting
  • Lease Tracking
  • Maintenance Management
  • Online Payments
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Transaction Monitoring
  • Vacancy Management
  • Website Management
Propertyware
Propertyware
Start Price
$1
Per Unit, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Propertyware

Propertyware is a robust platform that helps managers and landlords streamline marketing, maintenance, management and accounting workflows. Reviews identify a responsive customer support team, flexible interface and comprehensive reporting suite as the main reasons for the platform’s popularity.
However, due to the variety of features offered and inadequate training material available, implementing and understanding the software can be time-consuming. Given that, we advise small and medium businesses to tailor the software according to their needs and remove any extra features to avoid complexity.

Pros & Cons

  • Complete Package: Propertyware is an all-in-one solution that can handle every aspect of property management, according to 83% of reviews mentioning this element.
  • Customer Support: According to 100% of users who reviewed the support suite, the support team is helpful and responsive.
  • Customizable: It’s a flexible platform that can fit the needs of every type and scale of property management businesses, according to 72% of reviews on customization.
  • Reporting: It’s easy to design unique reports with business-specific metrics, according to 83% of reviews on data visualization.
  • Complexity: The platform has a steep learning curve due to the variety of features offered, according to 74% of reviews on ease of usage.
  • Training Resource: Propertyware lacks adequate training material for beginners, according to 81% of users reviewing this aspect.

Key Features

  • Marketing and Leasing: Integrated marketing and leasing modules ensure smooth data flow throughout the cycle, eliminating manual data entry and reducing lost leads. 
    • Branded Website: Design mobile-optimized websites with business color and logo for showcasing units. Provides a library of customizable templates. 
    • Listing Widget: Create brand-consistent property listings, offer search and filter features to customers based on leasing terms, and provide portals for applications. The widget functions on native websites, and there’s a code for usage on external listing channels. 
    • Lead Tracking: Track each prospect from lead generation to lease signing. Offers guest card information, CRM, customizable reports and dashboards, and more. 
    • Application Portal: Applicants can provide address validation and add co-applicants, guarantors and others to ensure data accuracy. Offers unique views, reports and dashboards to get real-time data into each applicant’s journey. Applicants can add themselves to waitlists and save and continue later with an application. 
    • AI-Powered Tenant Screening: Screen prospective tenants using an AI-based algorithm. Check tenants’ rent payment history, criminal background, credit score, monthly income-to-rent ratio and other factors to determine their ability and willingness to pay rent. 
    • Leasing Hub: Create templates for commonly used documents like work orders, leases, invoice approvals and more. Applicants can remotely eSign documents. Store unlimited files and use the search bar to find required ones quickly. 
  • Online Payment: Collect rent online through electronic bank transfers and credit and debit cards. Tenants can pay via cash at convenience stores like Walmart or create cash payment vouchers on mobile devices. 
  • Role-Based Portals: Owners and residents can use mobile-optimized portals to access property-related documents, pay and receive rent and other fees, issue maintenance requests with multimedia proof, and communicate with managers. 
  • Chat: Send DMs, group messages and emojis. Maintain a record of every interaction with tenants and owners for compliance. 
  • Maintenance Management: Get updates on every maintenance activity, log issues and perform inspections from the platform. 
    • Work Orders: Standardize recurring maintenance tasks and pricing. Call center specialists can dispatch pre-approved vendors to quickly resolve issues. Store work orders, track progress, work with multiple vendors and automate accounts payable. 
    • Mobile Inspections: Camera mode aids property inspections, additionally, customize reports, compare past inspections and share evaluations with owners and tenants. 
    • AssetProtect Program: Property owners and managers can choose insurance plans to protect rental assets, drive ancillary revenue and maximize insurance compliance. 
    • Utility Management: Avoid late fees on utility bills with a seamless billing and collection process powered by SimpleBills. Simplify utility management to improve net operating income, reduce costs and turnaround time, and ensure quick move-ins. Available for single-family properties only. 
    • Vendor Credentialing: Reduce compliance risks by choosing from over 135,000 pre-verified vendors. Obtain critical information from multiple sources to ensure a complete audit trail. 
  • Accounting: Leverage QuickBooks integration to save time and reduce hassle. Record company financials, maintain general ledgers, manage and track bills, collect markup for bills, and track discrepancies using automatic bank reconciliation services. 
  • Multi-Location Management: Manage properties from different locations, create standardization across every unit and consolidate reporting to measure performance and other key metrics from a single dashboard. 
ActiveBuilding
ActiveBuilding
Start Price
$0
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Key Features

  • Client Portal
  • Contact Database
  • Electronic Payments
  • Lease Tracking
  • Maintenance Management
  • Online Payments
  • Self Service Portal
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
Rentler
Rentler
Start Price
$19.50
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Key Features

  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Asset Lifecycle Management
  • Asset Tracking
  • Auto / Boat Rental
  • Availability Indicator
  • Availability Management
  • Backorder Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • Booking Management
  • Bulk Ordering
  • Calendar Management
  • Cataloging/Categorization
  • Channel Management
  • Communication Management
  • Contact Database
  • Contract/License Management
  • Credit Card Processing
  • Credit Check
  • CRM
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Data Import/Export
  • Data Security
  • Discount Management
  • Document Storage
  • Electronic Payments
  • Email Marketing
  • Equipment Maintenance
  • Equipment Rental
  • Equipment Tracking
  • For B2B
  • For Small Businesses
  • Forecasting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Item Management
  • Kitting
  • Late Fee Calculation
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Medical Equipment Rental
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Online Booking
  • Online Payments
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Options
  • Payment Processing
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Quotes/Estimates
  • Rate Management
  • Real Time Data
  • Real-time Updates
  • Recurring Orders
  • Recurring Rentals
  • Reorder Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Retail Inventory Management
  • Returns Management
  • Reviews Management
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • SEO Management
  • Shipping Management
  • Shopping Cart
  • Short / Long Term Rental
  • Special Order Management
  • Stock Management
  • Supplier Management
  • Tax Management
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Utilization Reporting
  • Vacancy Management
  • Warehouse Management
  • Website Management
  • Website Management, eCommerce Management

COMPARE THE BEST Property Management Work Order Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Property Management Work Order Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
AppFolio
$1.49
Per Unit, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
AppFolio
Avail
$300
Per Unit, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Avail
TurboTenant
$8.25
Monthly, Freemium
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
TurboTenant
Buildium
$55
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Buildium
Zillow Rental Manager
$0
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Zillow Rental Manager
myCiti
$15
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
myCiti
Tellus
$0
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Tellus
Propertyware
$1
Per Unit, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Propertyware
ActiveBuilding
$0
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ActiveBuilding
Rentler
$19.50
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Rentler

All Property Management Work Order Software (188 found)

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AppFolio

by AppFolio, Inc.
AppFolio
AppFolio is a comprehensive software solution designed to streamline property management tasks. It caters primarily to property managers and real estate professionals, offering a suite of tools that facilitate the management of residential and commercial properties. One of the key benefits of AppFolio is its ability to enhance operational efficiency through features such as online rent payments, maintenance request tracking, and automated property listing. Users appreciate its user-friendly interface and the way it simplifies daily management tasks, making it a popular choice among property management professionals. When compared to similar products, AppFolio stands out for its robust functionality and scalability, making it suitable for managing portfolios of various sizes. Pricing for AppFolio typically involves a monthly subscription fee, which may vary based on the number of units managed, emphasizing its flexibility and adaptability to different business needs.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Avail

by Rentalutions
Avail
Designed for landlords and tenants, Avail is an administration tool to manage online payments, create digital leases and track maintenance requests. Landlords can advertise vacant properties, find tenants, view and scan documents such as applications, criminal and eviction reports, and analyze and calculate property rent. Tenants can view renter profiles, make payments and report rent with CreditBoost. Landlords can use both free and paid versions.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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TurboTenant

by Turbo Tenant
TurboTenant
TurboTenant is a comprehensive software solution designed to streamline property management tasks for landlords and property managers. It is particularly well-suited for small to mid-sized property owners and managers in the real estate industry who seek an efficient way to handle tenant applications, lease agreements, rent payments, and maintenance requests. The platform offers unique benefits such as a user-friendly interface, automated rent collection, and tenant screening services, which help save time and reduce administrative burdens. Popular features include online rental applications, tenant background checks, and marketing tools that allow users to list properties on multiple rental websites simultaneously. TurboTenant also provides a centralized dashboard for tracking property performance and tenant interactions, enhancing overall management efficiency. Compared to similar products, users often highlight TurboTenant's ease of use and affordability as standout qualities. Pricing details can vary based on the number of units managed and specific features required. For precise pricing information tailored to individual needs, it is recommended to contact SelectHub for a detailed quote.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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Buildium

by Buildium
Buildium
Buildium is a cloud-based software that helps approve lease applications, manage payments, update financial records, create bulk emails and announcements and resolve maintenance issues on the go. Users can manage portfolios that include community associations, student housing, affordable housing and residential properties.It offers accounting, vendor management, maintenance management, analytics and insights, leasing, community association management and more. The vendor also provides a dedicated onboarding team, 24x7 customer support and a 14-day free trial.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Zillow Rental Manager

by Zillow
Zillow Rental Manager
Zillow Rental Manager is a high-profile software application that ranks 5 among all Property Management Software according to our research analysts and 60 crowd-sourced reviews from 2 sources. Starting from $0, Zillow Rental Manager is priced free of charge to start and is most advisable for business of all sizes. Zillow Rental Manager can be deployed online. Similar alternatives to Zillow Rental Manager include Visulate, RISSOFT and TrueRent.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

myCiti

by myCiti
myCiti
MyCiti is a leading software system that ranks 6 among all Property Management Software according to our research analysts. Starting from $15, myCiti is priced lower than average, offers a free trial on occasion and is most advisable for any company. MyCiti can be deployed in the cloud and on-premise and is accessible from a few platforms including Windows and Linux devices. Similar alternatives to myCiti include LandlordTracks, Happy Tenant and PropertyZar.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Tellus

by Tellus
Tellus
Tellus is a high-profile platform that ranks 7 among all Property Management Software according to our research analysts and 72 crowd-sourced reviews from 2 sources. Starting from $0, Tellus is priced at no cost when starting, has offered a free trial in the past and is most advisable for large companies. Tellus can be deployed in the cloud. Similar alternatives to Tellus include Visulate, PropWorx and Pilera Software.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Propertyware

by RealPage, Inc.
Propertyware
Powered by RealPage, Propertyware is a cloud-based tool that helps reduce inspection time, customize reporting, manage online payments, and create and dispatch work orders. Users can create websites, screen tenants, handle portals, track accounts and manage contact centers. It provides a tenant liability insurance program called AssetProtect, along with multi-location management, open APIs and vendor credentialing.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ActiveBuilding

by Buildium
ActiveBuilding
ActiveBuilding is a reputable solution that ranks 9 among all Property Management Software according to our research analysts. Starting from $0, ActiveBuilding is priced at no cost when starting and is most applicable for any sized business. ActiveBuilding can be deployed in the cloud. Similar alternatives to ActiveBuilding include Visulate, RISSOFT and TrueRent.
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Rentler

by Rentler
Rentler
Rentler is a leading software system that ranks 10 among all Property Management Software according to our research analysts. Starting from $19.50, Rentler is priced fairly, commonly offers a free trial and is most applicable for large companies. Similar alternatives to Rentler include Cradle, Landlord Studio and ProForm.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

RealPage

by RealPage, Inc.
RealPage
RealPage is a comprehensive software solution designed to streamline property management tasks. It caters primarily to property managers and real estate professionals, offering a suite of tools that facilitate the management of residential and commercial properties. One of the key benefits of RealPage is its ability to enhance operational efficiency through automation of routine tasks, such as rent collection, maintenance requests, and tenant screening. Its popular features include accounting and financial reporting, lease management, and utility billing, which collectively contribute to its reputation as a robust property management platform. When compared to similar products, users often highlight RealPage's user-friendly interface and the depth of its features as significant advantages. However, pricing considerations, which can vary based on the number of units managed and the specific services required, are an important factor for potential users to consider. Payment for RealPage services typically follows a subscription model, with fees charged on a monthly basis.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ProForm

by SoftPro
ProForm
ProForm is a premier software system that ranks 12 among all Property Management Software according to our research analysts. Starting from $2000, ProForm is priced fairly, offers a free trial on occasion and is most fitting for companies large and small. Similar alternatives to ProForm include Cradle, TRS Property Management and RefineRE.
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Tenant Cloud

by TenantCloud
Tenant Cloud
TenantCloud is a cloud-based software that allows landlords to receive rent online, screen and create applications, and manage maintenance requests. It offers tenant management, accounting, a free listing website, automatic invoicing and property analysis reports. It has free, standard and advanced packages. Payment tracking, rental agreements signature, cloud storage, and communication with tenants, owners and professionals are some of its notable attributes.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Rentec Direct

by Rentec Direct
Rentec Direct
Designed for landlords and property managers, Rentec Direct is a web-based software for property marketing, maintenance and accounting. It helps create customized websites, manage online payments, publish vacancies online and store or share lease agreements, photos and more.It offers nuanced features for property accounting like trust accounting and 1099-MISC eFiling. The vendor provides a two-week free trial and customizes packages based on the number of units to be managed.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

RentRedi

by RentRedi
RentRedi
RentRedi is a prominent software application that ranks 14 among all Property Management Software according to our research analysts and 27 crowd-sourced reviews from 1 source. Starting from $19.95, RentRedi is priced more competitively and is most advisable for any business. RentRedi can be deployed online and is accessible from a handful of platforms including Windows devices. Similar alternatives to RentRedi include LandlordTracks, Happy Tenant and PropertyZar.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

BuildingLink

by BuildingLink
BuildingLink
BuildingLink is a comprehensive software solution designed to streamline property management tasks, making it particularly well-suited for residential buildings, condominiums, and large apartment complexes. It offers a robust platform for managing maintenance requests, package deliveries, resident communications, and amenity reservations. The software enhances operational efficiency by providing real-time updates and detailed reporting features, which are invaluable for property managers aiming to maintain high service standards. One of the standout benefits of BuildingLink is its user-friendly interface, which simplifies complex tasks and improves overall workflow. Popular features include a mobile app for on-the-go management, a resident portal for seamless communication, and integration capabilities with various third-party systems. Users often praise its reliability and the significant time savings it offers. Pricing for BuildingLink typically depends on the number of units managed, with costs generally structured on a per-unit basis and billed annually. This flexible pricing model makes it accessible for properties of varying sizes. Compared to similar products, BuildingLink is often highlighted for its intuitive design and comprehensive feature set, making it a preferred choice for many property management professionals.
User Sentiment User satisfaction level icon: fair
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Rent Manager

by London Computer Systems
Rent Manager
Rent Manager is a web-based platform for landlords and property managers to handle marketing, leasing, maintenance, accounting and reporting tasks. It helps collect rent, communicate with tenants and staff, manage workflows, create maintenance checklists, assign tasks, track inventory, and integrate work orders with bills. Its Make Ready board helps record service tasks, standardize inspection processes and monitor utility consumption history. Tenants get online portals to submit applications, manage leases, pay rent and request maintenance. It offers a rmAppSuite Pro mobile app for iOS and Android. It also provides open API access and built-in integrations with AmRent, AvidXchange, Safeguard, Zego, Opinion and more. Pros Cloud-based, accessible Strong accounting tools Tenant screening options Marketing advertising Maintenance request tools Cons Learning curve
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Brokermint

by Brokermint
Brokermint
Brokermint is a real estate back office management software that automates and optimizes processes replacing paper-based workflows. It comes with transaction management that simplifies delegating tasks, requesting documents, keeping track of work and ensuring agents meet deadlines. Users can automatically calculate commission splits and create statements and reports with automated tracking and management. The team management tool auto-calculates commission. It seamlessly integrates and synchronizes data across multiple platforms.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Property Meld

by Property Meld
Property Meld
Property Meld is a sophisticated software solution designed to streamline property management tasks, particularly focusing on maintenance coordination. It is most suited for property managers, landlords, and real estate professionals who oversee multiple rental units. The software excels in automating maintenance requests, scheduling, and communication between tenants, property managers, and maintenance personnel, thereby enhancing operational efficiency. One of the standout benefits of Property Meld is its ability to reduce response times and improve tenant satisfaction through real-time updates and seamless communication. Popular features include automated scheduling, a centralized communication hub, and detailed reporting capabilities. These features collectively contribute to a more organized and responsive property management process. Compared to similar products, users often highlight Property Meld's intuitive interface and robust functionality. While specific pricing details are not readily available, it typically operates on a per-unit pricing model with payment frequencies that can vary. For precise pricing tailored to individual needs, it is recommended to contact SelectHub for a detailed quote.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Stessa

by Stessa
Stessa
Stessa is a premier software tool that ranks 20 among all Property Management Software according to our research analysts and 72 crowd-sourced reviews from 1 source. Starting from $0, Stessa is priced initially at no cost, commonly offers a free trial and is most advisable for businesses on the small or medium side. Stessa can be deployed online. Similar alternatives to Stessa include Visulate, RISSOFT and TrueRent.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Buyer's Guide

Property Management Work Order Systems Are All About Tracking Maintenance Activities and Making Data-driven Decisions

By Riddhiman Roy, Market Analyst at SelectHub

Property Management Work Order System Cover

Are routine maintenance tasks sucking up your time and keeping you from more important tasks — like keeping tenants happy? Good news: property management work order systems aim to tackle this problem by organizing every task on centralized dashboards. They make it easier for property managers to track assets, minimize downtimes and make data-driven decisions to improve and streamline maintenance cycles.

In this guide, we’ll explore the benefits and features of the software and equip you with comparison and pricing strategies to identify the perfect solution for your business. Finally, we’ll discuss some of the industry’s popular options to give you a reference point in your software selection process. Let’s get down to business!

Executive Summary

  • Property management work order systems help businesses organize and simplify maintenance ticket collection, prioritization and resolution processes.
  • It offers tenants a quick and easy way to submit requests. The platform serves as the single source of information, helping streamline collaboration between departments, and also suggests timely maintenance that improves your assets’ and equipment’s lifespan.
  • Iits common features include ticket collection, inventory and purchase order management, approval chains, routing, vendor and technician management, and predictive maintenance.
  • It’s important to have a requirements checklist and budget before starting the evaluation process. Otherwise, you might end up with an unfit solution that complicates your operations.
What This Guide Covers:

What Are Property Management Work Order Systems?

Property management work order systems are platforms that streamline and automate the process of managing maintenance and repair work orders for rental properties. They collect every tenant-issued maintenance ticket and allow managers to create and assign tasks to personnel, track progress and communicate with tenants.

Traditionally, maintenance teams relied on paper-based workflows for the entire management process. But these methods soon became inefficient and unsustainable as the pandemic shifted the focus toward operational efficiency and minimum human contact.

Property management work order systems, also known as maintenance management software, are the perfect blend of computerized maintenance management solutions (CMMS) and property management platforms. Managers can digitize operations from start to finish and increase efficiency in gathering, assigning and resolving maintenance issues.

To better understand, let’s take a look at how property management work order software impacts each step of the maintenance management process:

  • Work Request Approval: The system collects work orders and service requests whenever a tenant submits them. You get a centralized view of every maintenance ticket and can create work orders for legitimate issues and discard false calls.
  • Work Order Creation: The platform offers templates to quickly create work orders with a few clicks.
  • Prioritization: You can assign labels and tags to each task to prioritize them. Define custom rules to automatically prioritize work orders based on urgency.
  • Scheduling: Check the availability of technicians, tools, supplies and other special equipment required for a work order from a unified dashboard. Based on the priority and availability, you can schedule tasks on an integrated calendar. Advanced solutions let you visualize the task and identify effective ways to use resources.
  • Assignment: After scheduling a task, you can assign it to technicians best suited for the job. Staff and technicians get their profiles to view tasks and track progress.
  • Execution: Technicians can track their progress in real time, allowing them to stay on top of work.
  • Documentation: You can design forms and ask technicians to fill them out upon task completion. This allows you to maintain a documentation library for every maintenance activity performed.
  • Closure: When technicians finish a task or deliver a service, you can close the work order and mark it as completed.
  • Analysis: The system maintains a collective work order history of your business, allowing you to track KPIs, improve efficiency and identify any drawbacks.
Property Management Work Order Software Categories

Primary Benefits

Property Management Work Order System Benefits

Increase Tenant Satisfaction

Picture this: You’re a tenant, and you notice a leak in your apartment’s bathroom. You request the property manager for maintenance but don’t receive responses because they’re busy with more pressing issues. It’s frustrating when you’re left guessing when they’ll repair your leaky toilet.

Property management work order software takes the guesswork out of the process. Tenants can simply log into the system and submit a work order ticket describing the issue in detail. They receive confirmation messages or emails and can track when the technician will arrive and complete the task.

On top of that, an industry report shows that online maintenance ticketing is the second most desired technology renters want in 2023 after digital rent payment portals. Therefore, property management work order systems are a guaranteed technique to improve the living standards of tenants and offer them a modern rental experience.

Streamline Collaborations

Following the above example — Previously, when a tenant submitted a maintenance ticket, managers had to manually handle the paperwork and hand it over to technicians to kickstart the process. But due to the information changing hands multiple times, the chances of mistakes and errors skyrocket. Your tenants might find an electrician on their door instead of a plumber who could repair their leaky toilet.

Property management work order systems help avoid such situations by centralizing tickets and becoming the single point of contact for tenants, managers and technicians/vendors. They allow parties to interact with each other, update everyone about a task and its progress and make communication more accessible overall, reducing the chances of discrepancy.

Improve Asset Lifecycle

A property management work order system is like having a personal trainer for your building and equipment. Just like a trainer, it tracks the asset lifecycle and helps keep them healthy and performing as long as possible.

It helps record every issue, its severity and steps taken to solve it. You can use this record to identify recurring problems, catch issues early and ensure timely maintenance. Advanced solutions also offer native AI and BI capabilities to analyze each asset’s history and recommend steps for predictive maintenance.

Key Features & Functionality

The features of property management work order software vary from platform to platform. But while selecting a solution for your business, keep an eye out for these key features.

Property Management Work Order System Features

Maintenance Requests

Create a branded portal for tenants to file maintenance requests with pictures and videos. Design custom request forms to capture all relevant details required to complete the job. You can track upcoming tasks on a calendar view and use drag-and-drop tools to reschedule.
Inventory and Purchase Order Management

You can manage your tools, equipment, spare parts and supplies from a unified dashboard. Use QR code tagging to attach barcodes to each item, send purchase orders directly from the platform and receive alerts for out-of-stock items.
Document Library

Maintain a paperless library of equipment serial numbers, warranty information, user manuals and vendor contracts for quick access. The platform keeps an automated record of your business’s work history, helping prevent troubleshooting and meet regulatory compliance.
Communication Threads

The platform serves as a communication medium between you, your team and your tenants. Most solutions have dedicated chat portals for each, and a few offer mobile apps to promote remote workflows and communication.
Routing and Approval Chains

It lets you define custom rules to automatically assign technicians best suited for a job. Create an optional approval chain, including department heads, to prioritize incoming work. Organize recurring tasks by technician, department, and category, and design personalized workflows.
Vendor and Technician Management

This feature helps onboard external maintenance vendors and technicians to the platform. Track tasks in progress and identify available technicians for new jobs.

You can create personalized dashboards to see each technician’s upcoming, finished and overdue tasks. Track the time for each job with a built-in clock and create standardizations for recurring ones.
Predictive Maintenance

Easily access your business’s historical data on maintenance activities and receive insights on performing predictive maintenance that helps extend the shelf-life of assets and equipment.

Software Comparison Strategy

The global property management software market is expected to grow at a 5.6% CAGR. Also, the global CMMS market is projected to reach a total valuation of $4,215 million by 2033, growing at a 9.1% CAGR. Due to both industries booming, you’ll find a sea of options while looking for property management work order systems.

Selecting the ideal solution that fits your business can be a daunting task. But the trick is not to get overwhelmed and start by forming a committee of your business executives and department heads to discuss and prioritize the features you require. Having a detailed requirements checklist will help you narrow down the options to a handful of solutions that fulfill all your business needs.

Here are a few additional factors you should consider when devising the requirements checklist:

  • Integrations: Work order systems are a cog in the larger property management software category. On top of it, you need other software to manage your rental business holistically. You must ensure that the property management work order software integrates with your existing systems and other potential solutions your business might use in the future. Otherwise, you’ll have multiple disparate systems that require you to enter data in each platform manually.
  • Deployment: Cloud-based software available as SaaS are economical options that give you access to the platform in return for a monthly subscription fee. But these solutions put a cap on the customizations you can make as the vendor hosts, manages and maintains the software architecture on their servers. On the other hand, on-premise deployment, although more expensive, can give you the freedom to make unlimited platform customizations as you can deploy and host the software on proprietary servers.
  • Support: You should choose a software vendor that can offer adequate support based on your business’s IT infrastructure and expertise. Most vendors provide troubleshooting support via emails or messages. But look for the ones that can give onboarding, implementation and training support throughout their association with your business.
  • Portfolio Size: Most solutions limit the number of properties you can manage using the platform. Make sure the system of your choice can comfortably onboard and handle each property on your portfolio.

To further streamline the software selection process, you can adopt the lean selection methodology that guarantees to find the ideal software for your business in nine simple steps. You can also consider researching online reviews, contacting past customers and requesting product demos to better understand vendors and their products.

Cost & Pricing Considerations

The cost of property management work order systems depends primarily on the deployment mode and portfolio size. Subscription prices for SaaS platforms range between $20 to $200 for each property, payable monthly. Most vendors have multi-tiered plans, allowing you to upgrade them and add more properties to the platform as your business scales.

With on-premise deployment, you don’t need to pay a monthly fee. You can acquire the software license with a lump sum initial investment. The cost varies from vendor to vendor based on the platform’s robustness and advanced features. You can expect prices to start from $500 and even go beyond $2,000. You should also note that these solutions require IT infrastructure and expertise, which demands additional investment.

Other than deployment, a few additional factors that can affect the cost of property management work order systems are:

  • Premium or priority support
  • Additional features
  • Onboarding and implementation support
  • Training
  • Adding new properties

The Most Popular Property Management Work Order System

It’s tough to point out a single solution that’s the best property management work order system out there. Each solution has unique selling points and caters to different business types and sizes. You must carefully gauge your individual situation to identify the ideal solution.

To kickstart the journey, we’ve listed overviews of some of the popular solutions in the market:

AppFolio

AppFolio is an all-in-one property management solution with a robust maintenance management module. It allows you to design custom maintenance forms and provide tenants with mobile-optimized online portals to submit requests anytime and anywhere. You can define custom rules to automate bills payable workflows and ensure on-time payments.

Its native AI helps create smart maintenance workflows that offer tenants quick and effective resolutions for each request, irrespective of when they submit it. Dispatch pre-approved vendors or technicians whenever tenants issue tickets and provide them with links to track work progress. You can maintain a centralized view of changes made by your staff and use property and entity-specific filters to identify mistakes and be ready for audit seasons.

AppFolio

Define smart workflows to automate the majority of administrative tasks.

Yardi Voyager

Yardi Voyager is an end-to-end enterprise-level property management solution that offers individually deployable modules to handle marketing, management, maintenance, reporting, analysis and accounting. It centralizes every work order request on a unified dashboard, allowing you to approve and reject them quickly. You can also define custom rules to automate work order approval, bills payable and tenant communication.

A cross-platform search bar allows you to pull up any information quickly and spot discrepancies. Staff members and technicians can use mobile-optimized portals to track their task progress from anywhere and receive instant alerts and updates. The platform also offers various integrations with third-party solutions to extend its capabilities like reservation management, virtual tours, analytics, omnichannel marketing and more.

Yardi Voyager

Use an integrated platform to manage all your properties and their maintenance workflows. Source

RealPage

RealPage is an all-encompassing solution that offers every feature a property manager needs to manage and maintain a rental business effectively. Its maintenance management module centralizes work orders, allows you to define automation, and tracks facility and equipment performance to suggest predictive maintenance tips.

A vendor credentialing program provides a long list of pre-approved maintenance vendors for times when your in-house team isn’t available. The submetering feature allocates utility costs among residents based on actual consumption. You can reduce business expenses by automating cost allocations for maintenance and utility.

RealPage

Track all your business expenses from a centralized dashboard.

 

 

Questions To Ask

Ask these questions internally to identify your business’s requirements:

  • What are the current pain points in our maintenance workflow?
  • Which automation can best serve our cause?
  • How many staff members would need onboarding?
  • What’s the ideal deployment option?
  • Which integrations would we need?

Property Management Work Order System Key Questions

Ask these questions to potential vendors to understand their products and operations better:

  • How customizable is your software?
  • What business size do you typically work with?
  • How do you provide onboarding and implementation support?
  • What are your support options?
  • Do you provide adequate training and a knowledge base to new users?

Next Steps

Choosing the right property management work order system can save you time, money and stress. With the right solution in place, you can more efficiently manage your properties and provide top-notch service to your tenants, improving retention and your business’s bottom line. You must carefully evaluate your needs to find a platform that meets your unique requirements and helps simplify your workflow.

To streamline the process, you can use our free and in-depth comparison report that lets you compare the industry’s top products based on features, pricing and other criteria. Hopefully, our guide can lead your business toward an ideal solution. Happy selecting!

Product Comparisons

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Riddhiman
By Riddhiman Roy
Technical Content Writer
As a Senior Technical Content Writer at SelectHub, Riddhiman Roy delivers content about eCommerce, legal, employee scheduling, procurement, hotel management and property management software. He holds a Master's in multimedia journalism from the Indian Institute of Journalism and New Media. When he is not fighting huge-article-ogres and evil Grammarly suggestions, you can find him in his natural habitat grooving to music and banging his drumkit.
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Shweta
Technical Research By Shweta Bhandari
Senior Analyst
In her role on SelectHub's research team, Shweta Bhandari works on categories like manufacturing, CMMS, construction ERP, takeoff software, supply chain management, field service, construction bidding software and construction estimation software.
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Kankana
Technical Review By Kankana Kalita
Principal Analyst
A seasoned business and research analyst, Kankana Kalita specializes in ERP, CMMS, manufacturing, construction, supply chain, HRMS and CRM. Prior to joining SelectHub, she earned a Bachelor's degree in Computer Science and Engineering, an MBA in Operations and Marketing, and worked in email marketing and logistics.
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Pooja
Edited By Pooja Verma
Content Editor
Pooja Verma is a Content Editor and Senior Market Analyst at SelectHub, who writes and edits content for endpoint security, legal, CRM, fundraising software, eCommerce, and mental health software. She earned a literature degree from Miranda House, DU and also holds Master’s in Journalism from Symbiosis Institute of Media and Communication in India. In her free time, you can spot her reading a book or binge-watching the latest web series and movies.
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