Categories   >   Transportation & Logistics CRM Software
Last Reviewed: November 13th, 2024

Best Transportation & Logistics CRM Software Of 2024

What is Transportation & Logistics CRM Software?

Transportation & Logistics Customer Relationship Management (CRM) Software is a dedicated tool to manage and analyze customer interactions in the logistics industry. It resolves pressing industry issues like customer service inefficiencies, scattered data, and lack of customer insight. By adopting a customer-centric approach, it improves service levels, enhances customer loyalty, and subsequently boosts revenue growth. Key functionalities encompass contact and lead management, task automation, and reporting and analytics. Users can anticipate AI-enhanced predictive analysis, chatbots for customer service, and comprehensive mobile solutions in emerging features. While businesses in the transportation and logistics sector stand to benefit most, any industry with significant logistics operations also finds value. However, effectiveness can be curtailed by poor data quality or inadequate user adoption. Despite this, the encapsulating benefit - an improved, data-driven, and highly personalized customer interaction - justifies its importance for any modern logistics business.

What Are The Key Benefits of Transportation & Logistics CRM Software?

  • Enhances customer service
  • Boosts customer loyalty
  • Drives revenue growth
  • Centralizes customer data
  • Automates routine tasks
  • Promotes insightful analysis
  • Streamlines contact management
  • Facilitates personalized interactions
  • Improves decision making
  • Supports mobile accessibility
Read more

Overall

Based on the latest available data collected by SelectHub for 67 solutions, we determined the following solutions are the best Transportation & Logistics CRM Software overall:

MercuryGate
MercuryGate
Start Price
$10,000
Annually
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked MercuryGate

MercuryGate has attracted a range of users, from small businesses to large enterprises, each with unique needs and expectations. The platform's user-friendly interface has consistently been lauded, making it accessible even for those with limited technical expertise. This ease of use translates into tangible efficiency gains, as users report spending less time on administrative tasks and more time focusing on core business activities.

My firsthand experience with the platform involved a complex, multi-leg shipment of industrial pipes from China to a remote rig site in North Dakota. This scenario tested MercuryGate's capabilities across multiple transportation modes, including trucks, ocean freight and rail. The TMS efficiently handled the complexities of this shipment, showcasing its potential for cost savings and operational efficiency.

During execution, the load board provided real-time visibility into all 17 loads involved in the shipment. This centralized information hub allowed me to proactively manage the shipment, identify potential bottlenecks and make informed decisions. The 'next recommended activity' feature was particularly useful in streamlining operations and ensuring timely execution.

Furthermore, MercuryGate's carrier and rate selection capabilities stood out. The platform provided a detailed overview of available carriers and rates, empowering me to make informed decisions based on cost, transit time, carrier reliability and contractual agreements.

In addition to these core functionalities, MercuryGate offers industry-specific features, 3PL support, a control tower for enhanced visibility, exception management for proactive issue resolution, scheduling capabilities, and robust reporting and analytics tools.

Ultimately, MercuryGate is best suited for businesses seeking a reliable and easy-to-use transportation and logistics management solution that can accommodate a wide range of needs. Its intuitive interface and comprehensive features make it an ideal choice for those looking to streamline their operations and improve efficiency without the need for extensive customization.

Pros & Cons

  • Cost Savings: These systems can optimize routing and carrier selection, leading to reduced fuel expenses and improved delivery efficiency, resulting in significant cost savings for businesses.
  • Real-Time Visibility: TMS solutions provide GPS integration and real-time tracking capabilities for monitoring shipments and receiving timely updates, enhancing customer service.
  • Greater Efficiency: A TMS can automate load planning, shipment tracking, and documentation management, reducing manual work and errors to speed up delivery times and improve operational efficiency.
  • High Implementation Costs: Buying and implementing a TMS can be costly, including expenses for software and hardware and potential disruptions during the shift from legacy systems.
  • Complex Implementation Process: Poor planning or lack of standardization can lead to failed performances. If the chosen TMS doesn’t align with the company’s needs, it can create further inefficiencies.
  • Limited Flexibility: Some TMS solutions may have limitations in terms of customization and flexibility, making it difficult to adapt to specific business needs or changes in the market.

Key Features

  • 3PL Support: MercuryGate, while suitable for most companies, includes functionalities to help 3PL providers run the operations they are in charge of. Manage multiple transportation methods for multiple clients with a suite of 3PL-enabled tools. It scores 100 in our analyst data for integrating with freight broker solutions such as Loadsmart and FreightFriend. The same impressive score expands to its integration with logistics solutions like FedEx and UPS.
  • MercuryGate Control Tower: The control tower's map-view interface offers a complete overview of all shipments in transit. It helps users identify bottlenecks or delays and take corrective actions promptly. The control tower improves situational awareness and operational responsiveness.
  • Order Management: MercuryGate's TMS simplifies order management with automated order entry, a shipping cart for item selection and electronic generation of all shipping documents, including invoices and bills of lading. Rated a score of 100, its features let you access agreement details, plan loads by weight or delivery dates, and drill into vendor shipment progress.
  • Exception Management: The system highlights important deviations from routine operations, such as delays and unexpected costs, enabling quick resolution to maintain efficiency and service levels. Instant notifications ensure all relevant parties are aware and can collaborate on solutions, reducing misunderstandings and maintaining alignment across the logistics network.
  • Carrier Rate Management: This module helps you compare freight rates and services from different carriers to make cost-effective shipping decisions while maintaining service levels. Use performance scorecards that score a perfect 100 in our data to evaluate carriers based on criteria such as timeliness, compliance and responsiveness.
  • Reporting and Analytics: The platform offers customizable reports that create insights specific to operational requirements, enabling targeted analysis and strategic planning. The financial and performance analysis reports that score 100 in our analyst data offer in-depth breakdowns of costs and operational metrics.
Uber Freight
Uber Freight
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Uber Freight

Uber Freight has established itself as a prominent player in the logistics software arena, offering a platform that streamlines freight operations for both shippers and carriers. User feedback over the past year paints a picture of a service with clear strengths and weaknesses. Many users commend the platform's intuitive interface and its ability to simplify tasks such as rate shopping, booking, tracking, and payment. This ease of use translates into significant time and cost savings, a crucial factor for businesses operating in the fast-paced world of logistics. Additionally, Uber Freight's dynamic pricing model, which adjusts rates based on real-time market conditions, has been praised for its transparency and flexibility, particularly during periods of high demand or market volatility.

However, some users have expressed concerns regarding the platform's limitations. Certain features commonly found in competing logistics software, such as advanced reporting and analytics tools, are reportedly absent from Uber Freight. These limitations can hinder businesses that require in-depth data analysis for strategic decision-making. Additionally, there have been reports of occasional reliability issues, such as delays in load matching or inaccurate tracking information.

In conclusion, Uber Freight appears to be an ideal solution for small to medium-sized businesses seeking a user-friendly and cost-effective platform to manage their freight operations. Its intuitive interface and dynamic pricing model offer a compelling value proposition. However, larger enterprises or those with complex logistical needs may find the platform's current feature set somewhat restrictive. As with any technology solution, it's recommended to carefully evaluate your specific requirements and compare available options before making a decision.

Pros & Cons

  • Transparent Pricing: Easily compare rates from different carriers without needing to negotiate, enabling more efficient budgeting and cost management.
  • Streamlined Booking: Book shipments with just a few clicks, saving time and effort compared to traditional methods.
  • Real-Time Tracking: Monitor the status and location of shipments in real-time, providing better visibility and control over the supply chain.
  • Wide Carrier Network: Access a large network of reliable carriers, increasing the chances of finding the right fit for specific shipping needs.
  • Limited Customer Support: Uber Freight's customer support options are limited, often leaving users feeling frustrated and unheard when issues arise. The lack of readily available assistance can be particularly challenging for time-sensitive logistics operations.
  • Pricing Transparency: The platform's bidding system and lack of upfront pricing details can make it difficult for carriers to accurately predict their earnings and for shippers to effectively budget for transportation costs. This opacity can lead to uncertainty and potential disputes over final charges.
  • Technological Glitches: Users frequently report encountering technical issues and glitches within the Uber Freight app, which can disrupt operations and cause delays. These technological hiccups can range from app crashes to inaccurate location tracking, hindering overall efficiency.

Key Features

  • TMS and Advanced Technology: Assists with planning, execution, settlement and other key aspects within TMS. Provides performance optimization and management with analytic capabilities for all modes such as parcel, LTL truckload and truckload. Features include: 
    • Global control tower
    • Service prediction
    • Real-time visibility
    • Freight allocation module
    • Optimize prime product for freight optimization
    • Network services
    • Business intelligence and advanced data analytics
  • Global Transportation Management: Includes features for carrier management, freight claims, audits and payment services. Provides network collaboration with clients and business process outsourcing as well. These capabilities are available across Europe and North America. 
  •  Platform Services: Comprised of three toolkits: 
    • Data Insights: Provides detailed insights for market intelligence and benchmarks. Analyze service and spend metrics through specialized reporting and benchmarking tools. 
    • Command Center: Facilitates end-to-end visibility and real-time tracking with event monitoring and service prediction capabilities for shippers within supply chain operations. 
    • Marketplace: Includes several features for LTL consolidation, private and dedicated fleet optimization, cross docks, and continuous movement, within a single collaboration platform. 
  • Global Trade and Customs:  
    • Ocean and Air: Facilitates and monitors ocean and air shipments through a global control tower toolkit, with data integration, pricing and routing capabilities. 
    • NVOCC: Provides a Non-Vessel Operating Common Carrier (NVOCC) with Federal Maritime Commission Requirement compliance. Leverage the benefit of a contracted carrier base to negotiate the best carrier prices with rail, ocean and air liners. 
    • Cross-Border Logistics: Offers multi-modal cross-border logistic capabilities for freight management and shipment crossing the borders across Mexico and Canada. Access entry ports, personalized customer support services and ensure legal compliance using the tools. 
    • Custom Brokerage and Compliance: Leverage specialized consultants, including customs brokers and logistics experts, for analysis of procedures and goods, as well as special attorneys. Assists with simplifying all global trade operations within Mexico, Canada and the U.S. 
    • Cross Dock and Transload Services: Consolidates goods for direct shipment to the end customer to avoid unnecessary expenses and delays. Provides product customization features including, kitting and labeling as well as product position within the U.S, Canada, Mexico or even overseas. 
  • Capacity Services: Access strategic intermodal and truck brokerage features for all supply chain modes across Mexico, Canada and the U.S. Includes drayage, expedited and over-dimensional freight, LTL and consolidations, parcel and various other truckload services. 
  • Engineering and Consulting: Provides features for asset management, supply chain management, mode and carrier optimization, sourcing and procurement, network designing and dedicated assessments for the entire fleet. 
JDA TMS
JDA TMS
Start Price
$100,000
Annually, Quote-Based
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked JDA TMS

JDA TMS users praise its comprehensive functionality and ability to manage the entire shipment lifecycle. Its robust planning capabilities received particular credit.

Integration with other systems is another significant benefit. Users call the system “WMS-aware” for its integrative ability. The software's key advantages are its powerful planning capabilities, which enable the creation of efficient routes, the management of load and the implementation of strategies to minimize transportation costs.

However, some users noted a learning curve when using the system, and JDA TMS could benefit from a more user-friendly interface to broaden its appeal. Additionally, some user reviews raised questions about its cost-effectiveness, which may require further investigation into pricing models.

Although JDA TMS doesn't inherently include the powerful supply chain visibility features of Blue Yonder's Luminate Control Tower, integration between the two is possible, which promises a more holistic view of the supply chain.

Pros & Cons

  • Transportation Planning and Execution: All users commended the integrated planning and execution functionality, which helped optimize routes or loads and implement transportation modeling seamlessly.
  • Automation: All users reported that the automated workflows have reduced human intervention in repetitive processes.
  • Scalability: All users indicated that JDA TMS grew with their businesses to fulfill all the evolving needs.
  • Integration: 75% of users have said that the system integrated seamlessly with other systems, especially WMS.
  • Learning Curve: Most users agreed that it has a steep learning curve and that they needed extensive training to unlock its rich functionalities.
  • Training and Support: 86% of users expressed dissatisfaction with customer support services. They struggled with inefficient training modules and a lack of post-implementation support.
  • Customization: 67 % of JDA TMS users said the system is somewhat inflexible, making it difficult to customize for specific use cases.

Key Features

  • End-to-End Planning: Integrate fleet and common carrier planning to maximize efficiency and planning. Optimize local, national and international inbound and outgoing processes.
  • Transportation Execution: JDA TMS includes automated implementation, real-time shipment and product-level visibility, advanced routing, mode, container and service-level optimization, as well as inventory awareness throughout the supply chain.
  • Transportation Modeling: The platform uses tactical modeling and connected business analytics to provide the most precise assessment of savings and network performance evaluation.
  • Order Management And Supplier Collaboration: The Luminate platform lets shippers and carriers interact and validate POs, manage supplier compliance, track milestones, provide routing instructions, and produce reports. 
  • Load Building: Enhance load-building with pre-defined integration flows from Luminate Planning. Create customizable replenishment plans that account for transportation constraints. Consolidate orders and optimize vehicle load plans. The shipment edit functionality supports adding new items and adjusting shipping numbers.
SAP Transportation Management
SAP Transportation Management
Start Price
$800,000
Quote-based
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked SAP Transportation Management

Navigating the intricate world of transportation management systems can feel like charting a course through a dense jungle. With a myriad of options available, each boasting unique features and functionalities, selecting the right one for your business can be daunting. One name that consistently emerges from the undergrowth is SAP Transportation Management, a comprehensive solution designed to streamline and optimize transportation operations. But how does it truly fare in the eyes of its users?

SAP Transportation Management receives consistent praise for its user-friendly interface, making it accessible even for those without prior experience with similar software. The system's ability to seamlessly integrate with existing enterprise resource planning (ERP) systems is another highlight, enabling a unified view of logistics and supply chain processes. This integration empowers businesses to break down data silos and achieve greater visibility across their operations. However, some users note that the initial setup and configuration can be complex, often requiring specialized expertise. Additionally, the software's robust capabilities come at a cost, which may pose a challenge for smaller businesses with limited budgets. Despite these drawbacks, SAP Transportation Management stands out for its comprehensive reporting and analytics features, providing businesses with actionable insights to drive informed decision-making and optimize transportation strategies. The software's ability to manage various transportation modes, including road, rail, air, and ocean, further enhances its versatility and appeal.

In conclusion, SAP Transportation Management emerges as a powerful and adaptable solution well-suited for large enterprises with complex transportation needs and the resources to invest in a sophisticated system. Its ability to integrate with existing systems, provide end-to-end visibility, and generate comprehensive reports makes it a valuable asset for businesses seeking to optimize their transportation operations and gain a competitive edge in today's dynamic market. While the initial setup complexity and cost may present challenges for smaller businesses, the long-term benefits and scalability of SAP Transportation Management make it a worthwhile investment for those looking to elevate their transportation management to new heights.

Pros & Cons

  • Improved Visibility: Provides real-time insights into transportation processes, allowing for better decision-making and proactive problem-solving.
  • Enhanced Efficiency: Automates manual tasks, streamlines workflows, and optimizes resource allocation, leading to cost savings and improved productivity.
  • Collaboration: Facilitates seamless collaboration between shippers, carriers, and other stakeholders, fostering stronger relationships and improving communication.
  • Scalability: Adapts to changing business needs and supports growth, ensuring long-term value and flexibility.
  • Complexity: The system's intricate structure and extensive configuration options can present a steep learning curve for new users, potentially leading to implementation challenges and delays.
  • Cost: Implementing and maintaining SAP TM can be expensive, especially for smaller businesses or those with less complex transportation needs. The licensing fees, infrastructure costs, and ongoing support expenses can accumulate quickly.
  • Integration: Integrating SAP TM with existing systems, such as ERP or warehouse management systems, can be a complex and time-consuming process, requiring careful planning and execution to ensure seamless data flow and avoid disruptions to operations.
  • Customization: While SAP TM offers a high degree of customization, tailoring the system to specific business requirements can be challenging and may necessitate specialized expertise or additional development efforts.

Key Features

  • Freight Management: SAP TMS contains a suite of tools that can lower spending on transportation management processes while measuring shipper and trade agreement compliances. 
  • Order Management: Visibility into shipping and order management helps increase customer satisfaction while also cutting costs related to freight management. SAP TMS boosts the efficiency of order and process management while leveraging rules-based routing. 
  • Analytics: Analytics tools allow SAP TMS to provide real-time data-driven data in order to help optimize and expedite planning processes. With tools to improve collaboration with business partners while also lowering data complexity, this solution helps keep an operation competitive. 
  • Transportation Management: Streamlined transportation management processes allow logistics operations to move faster while creating a more responsive supply chain. Dynamically responding transportation processes cut costs even further while boosting efficiency. 
  • Freight Costing: Increase visibility into your transportation costing and invoicing. Automated calculations help cut down on human-based errors and clients can integrate their transportation management data into their billing data. 
  • Planning: Planning tools increase order delivery accuracy and boost on-time deliveries. Plan out the most fuel-efficient transport route and leverage automated planning processes to connect with the perfect carrier. 
Logility
Logility
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Logility

Logility provides effective features for supply change and transportation management, with users calling out its planning, forecasting and modeling tools as notable strengths. Reviews unanimously indicate that the initial setup is challenging and cumbersome. There’s also a steep learning curve and the software is difficult to customize. However, prompt and effective customer support is offered to help resolve any issues. It has a simple user interface, and users also appreciate how easy it is to manipulate and manage data. Overall, it’s a good choice for companies looking to get extensive supply chain and transportation capabilities.

Pros & Cons

  • Easy to Use: The software is extremely easy to use and navigate through, as reflected by 80% of reviews on the UI.
  • Responsive Support: A team of dedicated consultants with good business acumen offer prompt and effective customer support, according to 100% of reviews on support.
  • Planning and Forecasting: All reviews on this feature indicate that powerful tools for planning, forecasting and modeling, which are accessible anytime and anywhere, are a major benefit.
  • Data Actions: Users can easily upload data, download into Excel and perform mass changes in a few clicks, as suggested by all reviews on data actions.
  • Initial Setup: The initial setup is challenging, as suggested by all reviews on this feature.
  • Learning Curve: According to 65% of reviews on this element, using technical tools involves a steep learning curve.
  • Difficult Customization: Customizing features isn’t simple, as indicated by 100% of reviews on customization.

Key Features

  • Analytics: Leverages complex machine learning, AI and other simulations to automate planning and give insight into supply chain data and functions. Supports planning across large multi-enterprise networks and other complex operations. 
  • Inventory Optimization: Accelerates inventory turns, reduces carrying costs, and reveals the best stocking locations and sizes of inventory buffers. Algorithms and machine learning help create strong inventory policies. 
  • Demand Optimization: Helps deploy optimal inventory based on changes occurring in daily demand while lowering the amount of inventory needed to meet customer service requirements. Attribute demand to specific customers and eliminate non-essential inventory to reduce carrying costs. 
  • Lifecycle Management: Gaining full visibility into projects allows end-to-end control over the lifecycle of an operation. Put financial plans into place so that projects meet their revenue goals and plan to source by vendor and region. 
  • Sourcing Management: Supports RFQ’s (requests for quotes) to aid choosing participating vendors based on the set criterias. Compares suppliers on the global market to each other and issued RFQs. Also optimizes vendor onboarding to aid in vetting factories to mitigate risks. 
  • Supply Optimization: Leverage it to optimize sourcing and production. Automate replenishment as well as set and view a realistic, similar model of a supply chain for a beneficial bird’s eye view. 
  • Integrated Business Planning: Accelerates operational and financial business planning with tools to visualize all merits across multiple scenarios. Helps plan and showcase diverse currencies, and synchronize tactical and strategic plans over a variety of time horizons. 
  • Quality Compliance: Facilitates quality management audits, global logistics and regulatory document management to deliver the right items at the desired place and time. 
  • Retail Optimization: Includes tools for allocation, merchandising and assortment planning, which streamline processes, balance plans across levels, boost overall sales and cut inventory expenses. 
BluJay TMS
BluJay TMS
Start Price
$15,000
Annually
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked BluJay TMS

BluJay TMS caters to the specific needs of diverse industries. It offers a range of specialized features that help companies streamline their shipping processes, reduce costs and enhance collaboration. The platform comes with robust features such as multimodal freight management, automated carrier selection, real-time shipment tracking and the BluDex Transportation Index, which allows for trend analysis.

Users praised the platform for its outstanding carrier network, inventory management and tracking features. However, some noted issues with customer service and the complexity of reporting features.

Overall, BluJay TMS is highly regarded for its ability to integrate seamlessly with existing systems, especially SAP, and for its real-time compliance screening service for international dealings.

Whether the user is an eCommerce business, a manufacturer, or a distributor, BluJay TMS provides a flexible and scalable solution to manage transportation needs. With its advanced features and user-friendly interface, it takes the complexity out of logistics and lets businesses focus on growth.

Pros & Cons

  • Carrier Network: All users agreed that BluJay TMS lets them access a wide network of high-quality carriers.
  • Inventory Management: All users appreciated the inventory management module, which gave them control and visibility into moving items.
  • Tracking and Visibility: All users commended the product for its end-to-end shipment tracking capability.
  • Integration: 75% of users said that the system integrated seamlessly with other systems, especially SAP.
  • Customer Service: All users reported that service request resolutions are too lengthy.
  • Reporting and Analytics: 75% of users said that its reporting features aren't up to par as extracting reports is complicated.

Key Features

  • Transportation Management: Blujay TMS manages multimodal freight. It tracks shipments, manages carriers and optimizes planning. It also supports rating, routing and load building. Manage the entire shipping process from a single platform, from carrier selection to delivery confirmation.
  • Carrier Selection: It automates carrier selection based on specific needs for competitive shipment rates. It manages orders and cross-docking, offers container tracking and includes import/export management features.
  • Shipment Visibility: BluJay TMS helps track shipments in real time. It integrates with carrier networks to collect data. It provides shipment location, status and potential delay information, along with alerts and notifications.
  • BluDex Transportation Index: This tool collects data from millions of market transactions for an up-to-date look at transportation trends. It prevents risks like accepting low rates or working with unreliable carriers and ensures compliance with pricing policies and regulations.
  • Compliance Screen: Denied Party Screening is a real-time compliance screening service for international or domestic transactions. It checks for restricted parties, embargoed countries and export licenses, with optional notifications and audit trails for internal management. Automatic updates keep users compliant with changing laws.
  • Freight Bill Audit: BluJay TMS automates workflows to improve overall speed and efficiency. It works with carrier systems to gather data electronically, checks payments beforehand and takes care of issues, reducing the need for manual work. It also helps ensure that invoices are correct and paid on time.
IBM Sterling
IBM Sterling
Start Price
$80
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked IBM Sterling

IBM Sterling is a flexible and easy-to-use supply chain suite that helps its customers build dynamic and smarter business networks. It has a highly customizable platform and supports comprehensive integration capabilities with various external systems. Many reviewers have noted that it does not have an intuitive user interface, and the implementation process can be cumbersome. It involves a steep learning curve, and users find it complicated to understand. It also consumes a large amount of system resources, making it slow sometimes.

Pros & Cons

  • Integration: It supports integration with multiple external systems, as noted by 88% of reviewers who mention integration.
  • Customization: It offers highly customizable tools and features, as observed by 50% of the users who refer to reports.
  • Ease of Use: It offers a flexible platform that is easy to use, manage and modify, as noted by all the reviewers specifying ease of use.
  • Learning Curve: It is complicated to understand and involves a steep learning curve, as stated by 57% of the users who report learning curve.
  • Interface: Over 50% of reviewers that mentioned the interface stated that the interface is not user-friendly and intuitive.
  • Resource-Intensive: It consumes a large amount of system resources, as observed by all reviewers referring to system resource utilization.
  • Implementation: Around 67% of the users who specified implementation report that the deployment and implementation process is cumbersome.

Key Features

  • Business Network: Offers cloud-based and security-rich connectivity with suppliers, partners and customers. Ensure timely order deliveries with real-time intelligence and recommendations through AI capabilities. Provides multi-party visibility of digital events throughout the supply chain via blockchain, empowering transparency and trust. 
  • Food Trust: Connects participants through an immutable, permissioned and shared record of processing details, food provenance, transaction data and more through its collaborative network. Trace the location and status of food products, including essential details like multi-ingredient and farm-store view. 
  • Visibility Insights: Optimize performance by correlating data from disparate and siloed systems, creating digital playbooks and capturing organizational knowledge. Accelerate time to value, get intelligent insights, manage inventory and mitigate disruptions to meet demand through the inventory control tower. Supply chain intelligence services help boost data integration by developing purpose-built control towers using a control tower solution blueprint. 
  • TradeLens Platform: Gain access to a supply chain and logistics network with over half of the global container shipping volume data coverage through an interconnected supply chain partners system. Every shipment party can access their information and all transactions’ audit trails using its permission matrix. Offers services and apps developed by TradeLens and third parties to accelerate innovation and value creation. 
  • Trust Your Supplier: Identify, onboard and manage qualified suppliers through a blockchain-based solution. It helps expedite supplier onboarding, lower procurement operating costs, reduce compliance risk, speed new supplier assessments, access verified data and streamline insight sharing. 
  • Business Transaction Intelligence: Provides insights into B2B transaction lifecycles. Offers multi-part shared transaction visibility and empowers users with real-time visibility and self-service. Prevents potential risks by giving discrepancy alerts on B2B transaction anomalies. 
  • Transaction Manager: Automates manual B2B transactions and helps save money and time by cutting costs, reducing errors and elevating user satisfaction with customers, non-EDI suppliers and other trading partners. Gain unified visibility throughout supply chain partner transactions and onboard non-technical trading partners. 
  • Document Conversion Services: Converts manual transactions and non-structured documents like email, pdf and fax into EDI or other structured formats. Provides various features, including advanced OCR to read images, customized exception handling, multiple language support and ICR technology to recognize handwriting. 
  • Order Management: Ensures omnichannel order fulfillment by combining inventory and delivery visibility, multichannel order aggregation and service availability in a single platform. It helps customize monitoring and alerts, take immediate actions on capacity, deliver order promises with intelligent fulfillment and use reverse logistics to track inventory. 
  • Fulfillment Optimizer with Watson: Enhance existing order management systems and minimize cost-to-serve with cognitive analytics engine. Retailers can utilize store capacity, balance protecting margins and meet delivery expectations, increasing profits. 
  • Inventory Visibility: Explore product highlights and find use-case specific solutions. Users can personalize dashboards, balance inventory across channels, track inventory velocity, enable drop shipping, leverage autoscaling, get real-time views with the Cassandra database, Akamai gateways and more. 
  • Store Engagement: Gain inventory, customer and order data view through an intuitive user-interface, accessible from mobile devices and sales counters. Provides cross-sell and up-sell recommendations, enables flexible fulfillment options, helps standardize processes for task and inventory management and manages returns throughout channels using purpose-built tools. 
Manhattan TMS
Manhattan TMS
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Manhattan TMS

Navigating the labyrinth of Transportation Management Systems (TMS) can feel overwhelming, but Manhattan TMS emerges as a compelling contender, offering a robust suite of features designed to streamline transportation and logistics operations. User feedback from the past year paints a picture of a solution celebrated for its ease of use and comprehensive functionality, yet shadowed by concerns regarding its cost and perceived rigidity.

Manhattan TMS distinguishes itself through its intuitive interface and extensive capabilities encompassing planning, execution, and tracking. The software's integration with other Manhattan Associates solutions further enhances its appeal, creating a unified ecosystem for managing various aspects of the supply chain. However, the platform's premium pricing and potential lack of flexibility have drawn criticism from some users, particularly those seeking more customizable solutions. These factors are crucial considerations for businesses evaluating TMS options, as they directly impact the software's affordability and adaptability to unique operational requirements. Ultimately, Manhattan TMS appears well-suited for larger enterprises with complex transportation needs and the budget to invest in a top-tier solution. Its comprehensive feature set and integration capabilities can empower these organizations to optimize their transportation networks and achieve significant efficiency gains.

Pros & Cons

  • Ease of Use: Users frequently praise the platform's intuitive design and user-friendly interface, highlighting that it simplifies complex tasks such as shipment tracking and carrier management.
  • Comprehensive Functionality: Manhattan TMS offers a wide range of features, covering various aspects of transportation management, from procurement and planning to execution and settlement, which caters to diverse business needs.
  • Visibility and Control: The platform provides real-time visibility into shipment status and transportation costs, empowering users with greater control over their supply chain operations and facilitating proactive decision-making.
  • Scalability and Flexibility: Manhattan TMS is designed to accommodate businesses of all sizes and can be easily scaled to meet evolving requirements, making it a suitable solution for growing companies.
  • Integration Capabilities: The platform seamlessly integrates with other enterprise systems, such as ERP and WMS, enabling efficient data exchange and streamlined workflows.
  • Limited Customization: The system's rigidity can pose challenges for businesses with unique workflows or industry-specific requirements that necessitate a high degree of customization.
  • Learning Curve: Manhattan TMS presents a steep learning curve due to its intricate features and functionalities. Users frequently report difficulties in navigating the system and effectively utilizing its capabilities without comprehensive training.
  • Cost: Implementing and maintaining Manhattan TMS can be expensive, especially for small to medium-sized businesses. The licensing fees, implementation costs, and ongoing support expenses can strain budgets.
  • Integration Challenges: Integrating Manhattan TMS with existing enterprise systems, such as warehouse management systems (WMS) or enterprise resource planning (ERP) software, can be complex and time-consuming.

Key Features

  • Smart Transportation Modeling: It empowers users with solutions that help implement important changes to business models while observing their impacts. 
  • Transportation Procurement: The system supports logistics and enables users to source contracts, manage bids and automate procurement, streamlining the bidding process. 
  • Fleet Management: Manhattan TMS boosts fleet efficiency with features focused on safety and compliance. It also leverages machine learning and analytics to support better decision making. 
  • Carrier Management: It provides a comprehensive set of solutions that help maximize driver and customer satisfaction while ensuring that asset utilization and operational costs remain low. 
  • Audit, Bills and Claims: This tool helps maximize savings by transforming automated sources and varied data manuals into one single freight invoice database. 
  • Shipping Planning and Execution: Manhattan Associates transportation management suite offers robust, connectable and scalable solutions to help plan, optimize and execute operations. 
  • Driver Support: This software suite offers maximum support to fleet drivers to help them with all kinds of communication, including dispatch. 
  • Load Analyzer: The load analyzer function helps users analyze and accordingly balance delivery loads across multiple shifts, resources and fleets throughout the entire transport and supply chain. 
  • Invoice Management: It enables fleet owners and clients to manage all invoices and their reconciliation through telemechanics or by a carrier portal. 
  • Customer Training: Training is offered to new and existing customers in a structured learning environment. This enables them to gather knowledge about configuration, solution use, system administration and implementation. 
Kuebix
Kuebix
Start Price
$0
Usage-Based, Freemium
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Kuebix

Kuebix provides solutions for transportation management with freight intelligence and is widely used by companies of all sizes. As suggested by most user reviews, it has slow and tedious report tracking and lacks information to track inbound shipments. The amount of time it takes to book shipments was another complaint. Despite those issues, it has a lot to offer, including a comprehensive suite of features that generally save a lot of time. Moreover, its easy-to-use UI, affordable cost, and quick and effective customer service make it a strong contender for companies looking for a TMS solution.

Pros & Cons

  • Easy to Use: All reviews on usage suggest that it’s highly intuitive, making it easy to understand and use.
  • Customer Service: Support is quick and highly responsive, according to 100% of reviews on the same.
  • Comprehensive Suite: Its ability to serve all supply chain requirements and handles all from setting shipments to accessing reports is helpful, as noted by 100% of reviews on functionality.
  • Saves Time: All users mentioning this aspect agreed that sorting through different quotes and pulling all of them from LTL carriers simultaneously helps save time.
  • Budget-Friendly: All reviews on product cost indicate that the software is extremely cost effective as compared to competitors that offer TMS solutions.
  • Report Tracking: It can be cumbersome and tedious to track reports, as suggested by 85% of reviewers mentioning this feature.
  • Inbound Shipments: The software doesn’t track information for shipments coming inbound, according to all reviews on the topic.
  • Tedious Shipment Bookings: More than 55% of reviews on shipment bookings indicate that it’s tedious and time-consuming to book shipments.

Key Features

  • Rate Negotiation: Dive into shipping options to choose the best service levels and rates for shipments. Compare and view rates for any mode of transportation to increase savings. 
  • Spot Quotes and Services: Request spot quotes for freight volumes to lower freight costs. An expansive and accessible shipping community enables finding the best rates for freight volumes and service levels. 
  • Easy Booking: Book shipments directly through the system. After connecting with a carrier, get shipments booked and ready to go in a few clicks. 
  • Shipment Tracking: Stakeholders can gain full real-time visibility into critical shipments. Customers can see exactly where their product is and when it’s expected to arrive, which can boost customer satisfaction. 
  • Automatic Freight Audit and Pay: Automatically audits carrier invoices against rate quotes that have been approved. Identifies rates that should be disputed by pointing out unexpected fees. When a correct pay amount has been put together, the system can automatically deduct it from an invoice. 
  • Claims Management: Maintain historical claims and organize them to ensure none are passed over by accident. 
  • Carrier Management: Supports and tracks important carrier tasks, schedules and customer or client interactions to help gauge a carrier’s performance. 
Oracle Transportation Management
Oracle Transportation Management
Start Price
$600
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Oracle Transportation Management

Oracle Transportation Management (OTM) is a powerful TMS solution with a comprehensive set of features, but it's not without its drawbacks.

One of the most common complaints from users is the complex user interface (UI). Many users find the UI to be difficult to navigate and learn, which can lead to frustration and inefficiency. For example, one user commented, "The UI is so clunky and outdated. It takes me forever to find the information I need." This can be a major drawback for companies that need a user-friendly system that can be easily adopted by their employees.

Another common complaint is the high cost of ownership. OTM is a relatively expensive product, and the licensing fees and ongoing maintenance costs can be a significant burden for small and medium-sized businesses. One user said, "The cost of OTM is just too high. We were looking for a more affordable solution." This is especially true when compared to other TMS solutions on the market, such as SAP Transportation Management and JDA Transportation Management.

However, despite these drawbacks, OTM also has a number of strengths. One of the biggest strengths is its comprehensiveness. OTM offers a wide range of features and functionality, which can be a major advantage for companies with complex transportation needs. One user said, "OTM is a very powerful tool. It has all the features we need to manage our transportation operations efficiently." This is especially true when compared to some of the more basic TMS solutions on the market.

Another strength of OTM is its scalability. OTM can be easily scaled to accommodate the needs of growing businesses. This is important for companies that expect their transportation needs to increase over time. One user said, "OTM is very scalable. We've been able to easily add users and functionality as our business has grown." This is not as true for some of the smaller TMS solutions on the market, which may not be able to accommodate the needs of larger businesses.

Overall, OTM is a powerful and comprehensive TMS solution that can be a good fit for companies with complex transportation needs. However, the high cost of ownership and the complex UI may be drawbacks for some companies.

Pros & Cons

  • Improved Visibility: Gain real-time insights into your entire transportation network, from shipment status to carrier performance.
  • Enhanced Efficiency: Automate routine tasks, optimize routes and modes, reduce costs, and improve resource utilization.
  • Increased Collaboration: Share data and insights with partners to improve communication, coordination, and decision-making.
  • Reduced Risk: Proactively identify and mitigate potential disruptions, ensuring on-time deliveries and minimizing the impact of unexpected events.
  • Scalability: Adapt to changing business needs and grow your operations with ease, accommodating increasing volumes and expanding global reach.
  • Limited Visibility: Difficulty tracking shipments and inventory across the entire supply chain.
  • Complex User Interface: Steep learning curve and cumbersome interface make it difficult for users to navigate and find the information they need.
  • Customization Challenges: Limited ability to customize the system to meet specific business needs.
  • Integration Issues: Difficulty integrating with other enterprise systems.
  • High Cost of Ownership: Expensive licensing fees and ongoing maintenance costs.

Key Features

  • Carrier Sourcing: Helps plan and execute shipments to domestic or international locations. Optimizes storage in shipping containers, streamlines order consolidation and boosts overarching transportation network efficiency. 
  • Fleet Management: Streamlines fleet, driver and trailer management. Handle disputes, optimize contracted carrier rates and improve fleet resource visibility. 
  • Operational Planning: Leverage algorithms and optimization engines to optimize shipments based on variables, including cost and asset utilization. Maintains organized transportation flow with support for complex multi-stop consolidation, pooling and cross-docking. 
  • Transportation Intelligence: Customize real-time dashboards and leverage data stored within the system. Transforms transportation data into valuable insights to predict future inefficiencies and act proactively. 
  • Payment, Billing and Claims: Reduces process time and prevents errors associated with billing through automated freight payments. Ensures clients pay and get billed accurately for the services provided to them. 
  • Rate Management: Access a rating engine and global repository of service providers and relevant services in one place. Streamlines rate management with dedicated support for ocean, rail, air, parcel, LTL, intermodal and truckload shipments. 
  • Order Management: Integrates with purchasing, external order management and warehousing to manage transportation demand-induced operations. Share and offer tools to external parties and the supply chain, including suppliers, partners, clients and customers. 
  • Visibility and Events Handling: Proactively manage order lifecycle and shipment with automated milestone tracking and monitoring. Automatically accelerate dispatches at times of significant delays in pick-up confirmations. Receive live status updates from dispatch parties in multiple formats on tablets and mobile devices. 
  • Booking and Tendering: Utilize several communication channels, including XML, mobile device, web and email. Share dispatch plans and workflows and handle service provider texts in real time. Offers automated support to manage several tender processes such as broadcast and sequential tendering. 
  • Reporting and E-Documents: Create insightful reports and e-documents for crucial business aspects, including commercial invoice, BOL, lane-based carrier performance, projected late orders, packing list and cost savings. 
  • Forwarding and Brokerage: Automate freight forwarding operations and brokerage workflows to improve and expedite processes. Offers end-to-end support for several functions such as console and job management and quoting. 
  • Integrations: Integrates with Oracle Cloud SCM apps and Oracle EBS (E-Business Suite), supporting and synchronizing shipment information with sales orders. Templates consist of predefined workflows, including shipping and order compliance, export documentation, order planning and processing and transportation. 

COMPARE THE BEST Transportation & Logistics CRM Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Transportation & Logistics CRM Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
MercuryGate
$10,000
Annually
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
MercuryGate
Uber Freight
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Uber Freight
JDA TMS
$100,000
Annually, Quote-Based
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
JDA TMS
SAP Transportation Management
$800,000
Quote-based
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
SAP Transportation Management
Logility
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Logility
BluJay TMS
$15,000
Annually
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
BluJay TMS
IBM Sterling
$80
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
IBM Sterling
Manhattan TMS
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Manhattan TMS
Kuebix
$0
Usage-Based, Freemium
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Kuebix
Oracle Transportation Management
$600
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Oracle Transportation Management

All Transportation & Logistics CRM Software (67 found)

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MercuryGate

by Mercury Gate International
MercuryGate
MercuryGate is a global transportation management system that can handle all modes of delivery. This software package comes with architecture that makes it easy to integrate with other platforms, including those for WMS and ERP. Plan, optimize and execute stock movements through a single-platform. This platform provides high-level visibility into all tasks and helps quickly locate suitable carriers to transport stock. As your operation grows in response to the global transportation market, this application contains functionality to scale up to fit more complex requirements.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Uber Freight

by Uber Freight
Uber Freight
Uber Freight, a software solution developed by Uber Freight Holdings Corporation, is designed to streamline transportation management systems (TMS) for businesses of all sizes. It is particularly beneficial for companies looking to optimize their logistics and supply chain operations through technology. Uber Freight offers a range of features including real-time tracking, pricing transparency, and automated booking that help businesses improve efficiency and reduce costs. Users often highlight the platform's user-friendly interface and the ease of connecting with a vast network of carriers as key benefits. Compared to similar products in the market, Uber Freight is praised for its innovative approach to freight logistics, leveraging Uber's extensive experience in the mobility sector. Pricing for Uber Freight varies based on the specific services and features a business requires, with options typically including per-shipment pricing and subscription models to accommodate different usage levels and budgetary needs.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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JDA TMS

by JDA Software Group
JDA TMS
JDA TMS, now Blue Yonder, is designed to transform transportation operations across industries. It provides end-to-end visibility, planning and execution capabilities to help companies optimize transportation networks. It includes integrated transportation planning and execution, leveraging real-time data and AI/ML to sense disruptions and respond autonomously.It offers dynamic transportation modeling to identify the most efficient and cost-effective solutions, with the ability to run "what-if" scenarios. The system connects to a wide carrier network, enabling the planning and consumption of logistics services based on extended supply chain data.This product serves all sizes of enterprises, including manufacturers and logistics providers. Customers praise its ability to enhance service levels, decrease logistics costs and boost capacity utilization. Pricing information isn't publicly available, as it’s typically based on the specific needs and requirements of customers. Businesses can contact Blue Yonder or its implementation partner, Netlogistik, for a personalized quote.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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SAP Transportation Management

by SAP, Inc.
SAP Transportation Management
This SAP transportation management platform features both on-premise and cloud-based deployment styles. Features a number of tools focused on increasing end-to-end efficiency and increased visibility. Operations can leverage forecasting tools in order to effectively plan ahead for a range of transport processes while gaining valuable insight into project-wide data.This application provides collaboration features to enhance communication with partners and clients. Automation tools optimize processes that normally require a large investment of manual resources.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Logility

by Logility
Logility
Logility focuses on transportation and supply chain management, helping automate, streamline and optimize processes in order to cut costs and increase accuracy. It provides multiple avenues to improve supply chains and contains a wide array of planning and forecasting tools. It employs algorithmic planning to assess and mitigate risks while keeping users informed of any incoming business opportunities. Gain visibility into a variety of supply chain operations and use the valuable data gathered from each to make effective planning decisions.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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BluJay TMS

by BlueJay Solutions
BluJay TMS
BluJay TMS, acquired by e2open in 2021, is a cloud transport management solution that simplifies and improves freight shipping. It tackles everything from selecting carriers and negotiating rates to tracking shipments and confirming deliveries. It benefits logistics managers, shipping coordinators and procurement specialists.The cloud's flexibility lets businesses scale without costly physical installations. It suits a variety of operations, from mid-size shippers to big companies with complex carrier requirements. Pricing depends on the features and functions businesses need.Users praise its user-friendly interface and ease of use. Many appreciate the extensive features that streamline shipping. Real-time shipment tracking and automatic carrier selection are often mentioned as helpful advantages.However, occasional system stability issues exist. The high cost, due to unclear pricing, is a barrier for small businesses. Some reviewers also mention a slight learning curve.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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IBM Sterling

by IBM
IBM Sterling
IBM Sterling is an open, integrated platform that leverages advanced technologies like AI and blockchain to connect with the supplier ecosystem. It provides real-time insights, end-to-end visibility and recommended measures to transform interruptions into customer engagement, profit and growth opportunities. It offers support for supplier, inventory and order management. Users can build smarter business networks using business process improvement, supply chain visibility, supplier collaboration, manufacturing solutions, order fulfillment and retail solutions. It also supports B2B collaboration to fulfill ongoing business demands, minimize complexity and reduce costs.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Manhattan TMS

by Manhattan Associates
Manhattan TMS
Manhattan TMS is a robust, connectable and scalable solution that provides rapid implementation with multiple utilities. It offers planning, a focus on optimization and improved transport technology execution. It lets logistics and transportation managers leverage the multi-modal outbound and inbound capabilities necessary for creating utility within a transportation network or a supply chain.It enables clients to meet customer expectations with greater convenience, reliability, visibility and fast deliveries. Its modules include software modeling, procurement, planning and execution, fleet management, audit, payment and claims and carrier management.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Kuebix

by Kuebix
Kuebix
Kuebix is a cloud-based product focused on optimizing supply chain and distribution efficiency by increasing visibility and employing analytics. Its modular platform can meet the requirements of simple or complex supply chains and scale with a business as it grows. Its multi-modal carrier network gives users numerous options to get their shipments to their destinations with trusted carriers. Users can cut costs and boost savings with easily requestable spot quotes and rate comparisons. It allows users to compare shipping options in one easy place without searching website by website. It also saves time on manual processes via automated audits and carrier matches.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Oracle Transportation Management

by Oracle America
Oracle Transportation Management
Oracle Transportation Management (OTM) is a cloud-based platform designed to help businesses manage their transportation logistics. It offers a range of features, including shipment planning and execution, freight procurement, and visibility and tracking. OTM is most suited for large and mid-sized businesses with complex transportation needs, such as those in the manufacturing, retail, and distribution industries. Important benefits of OTM include improved efficiency, reduced costs, and increased visibility into the supply chain. Popular features include route optimization, multi-modal support, and global trade management. User experiences indicate that OTM is a powerful and comprehensive solution, but can be challenging to implement and integrate with other systems. Pricing is based on a subscription model, with costs varying depending on the number of users and features required. Per unit pricing is also available for certain features. Generally, OTM is considered to be a premium-priced solution compared to some competitors. However, its comprehensive feature set and potential return on investment (ROI) often justify the cost for large organizations. Pros Comprehensive features Scalability and flexibility Enhanced visibility and control Powerful automation capabilities Responsive and knowledgeable support Cons Significant cost investment Complexity and learning curve Implementation and integration challenges Limited customization options Potential integration difficulties
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Aljex

by The Descartes Systems Group
Aljex
Based in the cloud, Aljex’s freight brokering software is mobile and accessible from anywhere at any time. It’s customizable and works with businesses of all sizes. It’s built to scale with a business as it grows and adapts alongside its unique requirements. A free update in November of 2016 called Aljex-Vision increased homepage speed, added map views, introduced exception filters and further boosted the accuracy of calculating brokerage percentages.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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IntelliShift

by IntelliShift
IntelliShift
IntelliShift (formerly Silent Passenger) facilitates robust, end-to-end vehicle and asset operations management. Based on the cloud, it provides modules for operation intelligence, telematics, compliance, maintenance, customer management, route, safety and fuel management. It offers AI-powered actionable data insights with unified data to help users predict results and optimize business performance. Its key benefits include seamless integration with other existing suites, easy deployment, safety metrics and decreased cost per asset.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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UltraShipTMS

by UltraShipTMS
UltraShipTMS
UltraShipTMS provides users with helpful services and consultations to help improve and optimize their transportation and supply chain networks. It is a single-source for shipment optimization, transportation and settlement across all transport modes. It is available as an affordable, flexible, SaaS model. It offers inclusions that re-engineer and transform supply chain mechanisms while bringing more network visibility, accountability and collaboration.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Freightview 

by Freightview
Freightview 
Freightview, a cloud-based freight management suite, enables manufacturers and distributors to cut the time and expense spent on shipping freight. It helps streamline the entire shipping setup to deliver improved visibility, efficiency and cost-effectiveness. Users can compare shipping rates, schedule pickups, prepare lading bills, print labels for shipping, track shipments, manage carrier relationships and negotiate rates. Reports, graphs, and charts offer end-to-end visualization of shipping operations.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

Roadnet

by Omnitracs
Roadnet
Roadnet Transportation Suite is cloud-based and offers a range of tools to its users. It was acquired by Omnitracs Telematics, a SaaS fleet management provider in 2013. Its primary utility is to ensure that fleet managers and operators have pinpointed, real-time access to operating data to aid them in carrying out everyday operations. It enables the user to effectively monitor their vehicle usage, including operating parameters, engine faults, idle time and others. As a result, the user can track, analyze and influence or modify the behaviors of fleet drivers, leading to seamless fleet operations.
User Sentiment User satisfaction level icon: fair
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

DAT

by DAT Solutions
DAT
DAT is a cloud-based transportation solution that provides capabilities for asset and freight management, transportation dispatch, carrier tracking, cost benchmarking and more. It provides specialized and custom features for carriers, brokers and shippers to facilitate transport management. Users can streamline freight brokerage, monitor carrier status, save on costs, track time and gain end-to-end visibility within all freight and logistic operations. A functional mobile app is a part of the MembersEdge, TruckersEdge, Express and Power accounts for all Android users.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Trimble Transportation

by Trimble Inc.
Trimble Transportation
Trimble Transportation offers a comprehensive suite of software solutions designed to streamline and optimize transportation management tasks, including Transportation Management Systems (TMS). This software is particularly well-suited for logistics companies, freight brokers, and carriers within industries such as trucking, shipping, and supply chain management. The platform excels in providing real-time visibility, route optimization, and efficient load planning, which are crucial for these sectors. One of the standout benefits of Trimble Transportation is its ability to integrate seamlessly with various other systems, enhancing operational efficiency and data accuracy. Popular features include advanced analytics, automated workflows, and robust reporting capabilities. Users often highlight the software's user-friendly interface and the significant improvements in operational efficiency and cost savings it delivers. Compared to similar products, Trimble Transportation is praised for its scalability and customization options, making it adaptable to businesses of different sizes and needs. Pricing details are typically customized based on specific requirements, so it's advisable to contact SelectHub for a tailored quote.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Omnitracs

by Omnitracs
Omnitracs
Omnitracs is a transportation and logistics company that leverages AI and machine learning to help companies increase efficiency. The vendor offers multiple logistic services, including commercial trucking and wholesale distribution. It connects routing, dispatch, fleet management and more through accessible applications. Advanced algorithms help manage field-service teams and meet ever-growing customer demands. Metrics like customer delivery windows and expiration dates for produce, livestock and vaccines help create an effective distribution and delivery plan. Video analysis, predictive analysis and personalized performance programs help make routing and scheduling plans and save time, money and resources.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

uRoute

by UROUTE
uRoute
uRoute is designed to enable and empower shippers across the world to handle their transportation effectively. It provides users with claims management, bill auditing, robust analytics, e-load tendering, spot bid capabilities, RFQ development, direct e-carrier management, user-friendly shipment procurement and more. These features define an interface that can be accessed from anywhere in just a few clicks. It is web-based and can be a useful option for organizations that already have or plan to outgrow spreadsheets. It has a straightforward and user friendly interface that allows new users to adapt it quickly without IT support. Its wide range of features enables shippers and carriers to manage multi-stop and intermodal shipments, drayage, truckloads and various other shipment categories. Users can easily access their interface from any kind of screen including, desktop, laptop, tablet, or a mobile device. It also aids in multi-facility management and is easily integrable with accounting modules, API communication, customer EDI, WMS and an ERP.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Agistix

by Agistix
Agistix
Agistix is a global supply chain and transportation management software suite. It aids businesses with complex supply chains to gain better visibility over their shipments. It is agile and supports all modes, suppliers, carriers, and systems. Data and analytics provide detailed insights regarding a business’s supply chain. It enables users to act on opportunities found by studying in-house data and providing actionable insights. It also includes real-time shipment transit updates, and users can control shipping charges, get improved contracts, check for fraud and establish strategic and more reliable supply chains.
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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Buyer's Guide

Transportation and Logistics CRM Software Is All About Increasing Customer Satisfaction and Boosting Cost Efficiency 

By Aditi Parihar, Market Analyst at SelectHub

Transportation and Logistics CRM BG Intro

If you run a transportation and logistics business, you know a lot of blood and sweat goes into it. You need to assign tasks to drivers and employees, find the best routes, handle dispatches and ensure everything runs smoothly. This article can guide you through the process of finding transportation and logistics CRM software that integrates with your TMS system and achieves your business goals.

Executive Summary

  • Streamline operations and boost business ROI with comprehensive customer relationship management tools that support issue resolution, optimize processes and improve customer relationships.
  • Some common CRM logistics features are operational transparency, automation, customer feedback, business analytics, integrations, revenue forecasting and tracking.
  • A list of essential questions to ask stakeholders about the software and the vendor can streamline your selection process.
What This Guide Covers:

What Is Transportation and Logistics CRM Software?

A CRM dedicated to transportation and logistics helps manage the entire logistics journey. As a shipper, you can request pricing, monitor cargo location and condition, and track real-time shipments or drivers. Further, as your business grows, these platforms scale as your operations spread across locations and client demographics.

As you hire more employees and get more customers — handling all their data spread across Excel sheets, sticky notes and databases gets complicated.

Report Grand View

A reliable transportation CRM can help eliminate such challenges and let you focus on areas directly aligned with success. CRM solutions are in great demand across companies and industries. A Grand View Research report predicts a US customer relationship management market expansion of 13.3% CAGR from 2022 to 2030.

Primary Benefits

Transportation and logistics CRM provides several benefits. Here are a few:

Transportation and Logistics CRM Benefits

Transportation & Logistics CRM Software Categories

Optimize Business Processes

In several cases, transportation and logistics businesses are seasonal. For instance, if you run a company specializing in transporting ski equipment and apparel, you should expect higher demand during winter and almost no work during the fall or summer.

Specialized transportation and logistics CRM can help you identify the services your customers need and peak business times, so you can plan ahead and always be prepared to handle operations.

Enhance Cost Efficiency

CRM acts as a self-service portal, enabling your customers and clients to resolve queries and challenges. This accessibility reduces support desk loads and can help you save money otherwise spent on customer service executive salaries. Moreover, automation eliminates human error that can affect customer loyalty and finances.

Imagine a scenario where a package gets mixed up and sent to the wrong address because an employee made a typing error. This error can increase return pickup and delivery expenditures while affecting the customer experience.

Improve Decision-Making

CRM logistics solutions provide well-structured data in the form of accessible interactive reports. You can get detailed insights into daily, weekly or monthly operations. It also shares real-time updates and reminders for client meetings, quotations, functions and leads to help you focus on strategy and planning.

Boosts Customer Engagement

The transportation and logistics industry runs on smooth customer experiences, reliable and timely dispatches, and live updates to inform customers. A CRM solution lets you demonstrate real-time services and results backed by numbers while offering additional features and discounts to your customers on a single, intuitive dashboard.

Optimized communication and customer profiling keep customers satisfied, improve customer engagement rates and bring more return customers.

Streamline Data Management

Convenient data storage and management are primary CRM logistics solution benefits. You can replace the tedious process of managing Excel sheets to store customer information by using comprehensive CRM suites to manage everything online.

Transportation CRM stores and manages exhaustive information about all customers in a structured arrangement. A CRM tool includes:

  • Payment details
  • Commercial offers
  • Customs, shipping/tracking and vehicle documentation
  • Accepted and pending commercial offers
  • Order estimation
  • Cargo status
  • Current, in-process and completed orders

You can also add or delete information based on your requirements and the vendor’s scope of customization.

Key Features & Functionality

Complete Operational Transparency

Today, customers expect services like same-day or one-hour deliveries, easy returns and curbside pickups.

Logistics CRM solutions offer complete data visibility, automated routing and re-routing, and last-mile shipments.

Additionally, logistics CRM lets you filter interested prospects and track progress for individual clients and deals across all stages. You can also identify process bottlenecks and implement immediate remedial plans.
Business Analytics

Vendors offer powerful reporting and analytics to help you stay on top of all reports and make data-based decisions. This feature includes live dashboard access, with several visuals to track operations. Internal reporting capabilities let you monitor results against expectations and targets.

Customer reporting is another essential feature found in most logistics CRMs. It customizes reports and interactive charts to offer in-depth insights into your customer behavior, repeated sales, etc.
Automation

CRM tools offer workflow, data processing and task automation to reduce manual effort.

For instance, you can set up automated emails to customers that trigger wherever you add the prospect’s data to the system. Another example includes setting up workflows to send invoice reminders, assign prospects or request progress information.
Customer Feedback

These platforms provide advanced tools to capture, segregate and draw crucial data from customer information. They allow you to bookmark or tag customers, add comments and save individual preferences.

Based on this structured customer data, you can also strategize targeted customer marketing using custom emails and discounts.
Revenue Forecast and Tracking

This is an extended feature of data processing and business analytics CRM capabilities. Interactive charts and diagrams let you analyze data and identify similarities and patterns. These patterns can help you forecast business profitability and plan around it.

Since the system stores all data in one place, you can easily track your company’s revenue growth over days, months or years. Advanced tools can help you access plans and implement strategies to boost revenue growth.
Integrations

You’re probably planning to implement tools in the future. Most CRM vendors offer integration with multiple systems.

Ideally, you should invest in a logistics CRM that integrates with a supply chain management system, inventory management tool or warehouse management software.

Software Comparison Strategy

It can be challenging to pick a transportation and logistics CRM out of the blue. That’s why you need a well-laid strategy or an action plan to help you find the right solution for your requirements.

Start by discussing internally and asking about the issues and pain points employees and clients have. Do some research and identify similar challenges your competitors, preferably of the same size, face.

Your next step should be to convert these challenges into relevant features or tools. Create a detailed list of requirements in collaboration with company stakeholders. We suggest you use our free requirements template to simplify this process.

This stage is the right time to decide if you want to invest in transportation and logistics CRM software or go ahead with a free tool. Keep in mind that there can be a few downsides to using open-source platforms.

Finally, look for vendors offering features that check all or most boxes of your requirements list. Generally, you’ll find their contact details on their website. Reach out and request a demo or free trial. This research will give you a better perspective of their practical usage.

You should also seek first-hand experience from the vendor’s customers and clients. Following these steps should help you find the right tool for your business.

Cost & Pricing Considerations

Finding successful software is about investing in a logistics CRM that can meet your requirements without paying too much. CRM logistics software can cost as little as a single-digit amount a month or up to thousands of dollars. Specialized transportation and logistics CRM pricing should fall around the same range.

You can even implement a free CRM system if you don’t want to allocate finances to a CRM tool. However, the features and support will be limited.

Like most solutions, there are several direct and hidden charges to consider.

Ideally, most CRM vendors charge for:

  • Number of Users: If you are a small business with fewer employees, the cost-per-user pricing model should be a great pricing scheme. This model can be expensive for medium to enterprise-level TMS businesses.
  • Subscriptions: In this pricing scheme, you pay a fixed amount on a recurring basis, generally monthly or annually. Ensure that you clearly understand if the subscription cost includes other fees such as data center administration, support or software maintenance.
  • Service Levels: Evaluate the service level agreement, including any security concerns you have, to clarify the costs and services it covers.
  • Implementation Charges: Some vendors charge for API/developer operations for third-party integrations or data migration.

Additionally, you may need to pay for customization, add-on features and scalability.

The Most Popular Transportation and Logistics CRM Software

SelectHub’s software research team thoroughly researched the best transportation and logistics CRM solution. Here’s a leaderboard of the top picks and what they can do for your business.

Kuebix

Kuebix, by Trimble, is a modular cloud-based solution. It serves logistics and supply chain businesses of any size. Its features include shipment booking, finance and claims management, reporting and analytics, freight tracking, pay and audits. Its premium applications are order and route optimization, visibility and dock scheduling.

Actionable insights help shipping companies make informed decisions. The vendor offers three pricing models — Free, Business Pro and Enterprise. It integrates with NetSuite, MSFT Dynamics and SAGE 100. It provides a dedicated shipping community to let shippers and carriers collaborate and build strategic opportunities.

Kuebix

A shipment dashboards view with shipment status data and activities.

SAP Transportation Management

SAP Transportation Management provides several features for end-to-end visibility and operational efficiency. Transportation and logistics businesses can leverage its forecasting capabilities to create data-based procedural plans and access insights across projects. It assists collaboration and facilitates communication with employees and partners.

Its key inclusions are strategic freight management, order management and transportation management. It offers both cloud-based and on-premise deployment methods.

SAP Transportation Management

Freight order management and settlements dashboard in SAP Transportation Management.

MercuryGate

MercuryGate is a comprehensive tool that caters to end-to-end freight and transportation requirements. It offers multiple modules, including TMS, claims management and final mile delivery. Its TMS inclusions assist planning, management, visibility, delivery, settlement and intelligence.

Its claims management module streamlines tedious operations associated with freight claims and reverse logistics management. Their final mile solution includes CRM capabilities that use intelligent automation for re-routing and seamless communication with customers and drivers.

MercuryGate

Shipping orders, execution load, vendor and margin details on a single screen.

 

 

Questions to Ask

Here are some important questions you should discuss amongst company stakeholders to avoid issues and challenges after making a purchase.

Transportation and Logistics CRM Key Questions to Ask

Yourself

  • Which core areas/teams do we want a CRM to focus on? For instance, marketing, product development, sales and customer support.
  • How much budget should we allocate for this software?
  • How much intuitiveness do we need?
  • Do we have the IT to support its implementation and adoption?
  • Will the basic features satisfy our requirements in the upcoming months? Specify any add-on or advanced features you need.

About the Software and Vendor

It's crucial to be thorough about the vendor and software before making an investment decision. Use this list of questions when reaching out to a vendor.

  • Do you offer a free trial or live demo?
  • How much do you charge for on-demand integrations and customizations?
  • How often do your release updates? Is there any downtime involved?
  • What’s your plan to stay in sync with the latest trends and technological advancements?
  • Can you share the contact information of your clients from the same industry or outside?

In Conclusion

Whether you want to track your progress with prospects, measure business performance, track shipment statuses or improve customer relationships; logistics CRMs offer detailed insights to support it all. This software can help you improve your business performance and build consumer-centric supply chains.

Now that you’re better equipped with features and software comparison suggestions, you should be able to find a suitable match for your company.

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Urnesha
By Urnesha Bhattacharjee
Technical Content Writer
Urnesha is a Technical Content Writer at SelectHub, covering supply chain management, TMS, and compensation management. She has worked in content writing, editorship, and translation for the last 7 years. Her dream is to be a lifelong learner and venture out of her comfort zone as she does so. She's passionate about access to quality education, animal rights, and sustainability, among other things. She holds a Master's degree in English literature from the University of Hyderabad. Outside of work, you can find her listening to The Beatles, making memes, or volunteering at an animal NGO.
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Mohit
Technical Research By Mohit Hariramani
Senior Analyst
Mohit has a degree and Master in Finance from Mumbai, India, his years of professional market research experience started in 2019. His expertise lies in categories such as Enterprise Resource Planning (ERP), Manufacturing, Inventory Management, Manufacturing Execution Systems (MES), Facility Management Software (FMS), POS Systems (Point of Sale) and more. Through his academic and professional background, he honed skills in attention to detail, navigating ambiguity, and analytical prowess, which uniquely equip him to manage and thrive in the dynamic landscape of these diverse categories. He's passionate about leveraging his knowledge and experience to contribute effectively to the assigned technology areas.
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Kankana
Technical Review By Kankana Kalita
Principal Analyst
A seasoned business and research analyst, Kankana Kalita specializes in ERP, CMMS, manufacturing, construction, supply chain, HRMS and CRM. Prior to joining SelectHub, she earned a Bachelor's degree in Computer Science and Engineering, an MBA in Operations and Marketing, and worked in email marketing and logistics.
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Hunter
Edited By Hunter Lowe
Content Editor
Hunter Lowe is a Content Editor, Writer and Market Analyst at SelectHub. His team covers categories that range from ERP and business intelligence to transportation and supply chain management. Hunter is an avid reader and Dungeons and Dragons addict who studied English and Creative Writing through college. In his free time, you'll likely find him devising new dungeons for his players to explore, checking out the latest video games, writing his next horror story or running around with his daughter.
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