Our analysts compared Tenfold vs PhoneBurner based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.
Tenfold is a software solution designed to enhance customer relationship management (CRM) systems by integrating phone systems and providing a unified interface for managing customer interactions. It's particularly well-suited for businesses with high call volumes, such as those operating call centers or with dedicated sales and support teams. Key benefits include increased efficiency through automation, improved customer satisfaction due to better data visibility, and enhanced agent productivity. Popular features encompass automatic call logging, screen pops with relevant customer information, click-to-dial functionality, and comprehensive reporting tools. User experiences suggest that Tenfold offers a robust and user-friendly solution, although some find the initial setup process to be complex. Pricing details are not publicly available, requiring businesses to contact Tenfold directly for a customized quote based on their specific needs.
PhoneBurner is a dialing tool that helps sales teams make calls, connect with customers and close deals. It's easy to get started and add new users, whether you’re in-office or working remotely. Mediating calls through the platform means fewer audio problems, so you can focus more on making sales.
Standout features include power dialer for fast calling and smart lead distribution for efficient teamwork. Many users love the responsive customer support, though some have reported a few issues with specific CRM integrations. You can choose from Standard, Premium and Professional plans, each with different features and prices to fit your needs.
among all Call Center Software
Tenfold has a 'excellent' User Satisfaction Rating of 91% when considering 498 user reviews from 4 recognized software review sites.
PhoneBurner has a 'excellent' User Satisfaction Rating of 95% when considering 421 user reviews from 4 recognized software review sites.
Tenfold stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
PhoneBurner stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Dialing up the excitement, let's explore what users have to say about Tenfold: While Tenfold generally receives positive feedback, there are some areas where it falls short. Users appreciate its ability to integrate with various CRMs and its click-to-dial functionality, which streamlines workflows and boosts productivity. The software's comprehensive call logging and recording features also provide valuable insights for performance analysis and training purposes. However, some users find the interface clunky and overwhelming, especially for those new to call center software. Additionally, occasional glitches and syncing issues can disrupt operations and cause frustration. What sets Tenfold apart is its focus on integrating communication channels and providing a unified view of customer interactions. This is crucial for businesses that want to deliver a seamless customer experience across multiple touchpoints. However, Tenfold may not be the best fit for small businesses with basic call center needs due to its complexity and cost. It's better suited for larger organizations with high call volumes and a need for advanced features like call routing, analytics, and CRM integration. For these businesses, Tenfold can be a game-changer, providing the tools and insights needed to optimize call center operations and enhance customer satisfaction. Keep in mind that software is constantly evolving, so it's always a good idea to check for the latest updates and user reviews to make an informed decision.
PhoneBurner is an easy-to-use customer support software that encourages smooth workflows across departments. Many users appreciate its help desk service. The product relies on automation, allowing agents to speed up work and become more productive and efficient. While most of the users love its remote access functionalities, some are hesitant to buy it because of the lack of workflow-enhancing features such as Text-to-Speech, Queue Management and more. Although some customers aren’t satisfied with the user interface and integration capabilities but Phone Burner works well for small- and medium-sized businesses."
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