ServiceChannel vs Asset Essentials by Brightly

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Our analysts compared ServiceChannel vs Asset Essentials by Brightly based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Asset Essentials by Brightly Software Tool

Product Basics

ServiceChannel is a cloud-based facilities management software designed to streamline the maintenance and repair processes of buildings and equipment. It caters to businesses of all sizes, particularly those with multiple locations. The platform offers a centralized hub for managing work orders, contractor sourcing, and budget tracking. Users can submit service requests, track progress, and receive invoices electronically, improving transparency and efficiency.

Popular features include real-time data, analytics, and reporting, allowing users to identify trends and make informed decisions about maintenance strategies. Additionally, the mobile app provides on-the-go access for facility managers and maintenance personnel.

While user experiences with similar software vary, ServiceChannel generally receives positive feedback for its user-friendly interface, robust features, and comprehensive service provider network. However, some users mention occasional challenges with customization and reporting capabilities.

Pricing information for ServiceChannel is not publicly available and may vary depending on specific needs and the number of facilities managed. It's recommended to contact ServiceChannel directly for a personalized quote.


Pros

  • Easy to use interface
  • Centralized work orders
  • Real-time data & reports
  • Mobile app access
  • Large contractor network

Cons

  • Limited customization
  • Reporting complexity
  • Integration challenges
  • Cost may vary
  • Limited offline access
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Asset Essentials by Brightly (formerly known as Dude Solutions) is a cloud-based asset management software designed for organizations looking to streamline their asset tracking and maintenance processes. It provides a centralized platform for managing asset data, tracking maintenance schedules, and generating reports. The software is particularly suitable for small to mid-sized businesses in various industries, including healthcare, education, and manufacturing.

Key benefits of Asset Essentials include improved asset visibility, reduced maintenance costs, and enhanced compliance. Its popular features include asset tracking, work order management, and inventory control. Users appreciate its user-friendly interface, customizable dashboards, and mobile accessibility.

Pricing for Asset Essentials is based on a subscription model, with monthly or annual payment options. The price range varies depending on the number of assets managed and the level of support required.

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$50/User, Monthly
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$299 Monthly
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Mobile
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Mobile

Product Assistance

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24/7 Live Support
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Product Insights

  • Secure Data: SSAE 16 compliance ensures data is safe as it moves between server and software.
  • Anywhere Access: Work order status is visible via mobile devices with proper internet connection.
  • Data-Driven Decision Making: Use dashboards to leverage actionable insights from collected data in order to improve operational efficiency.
  • Reduce Cost: Improve organizational ROI by reducing asset downtime, streamlining preventive maintenance (PM) schedules and more.
  • Real-Time Information: View asset information, work order progress and reports in real time from any location.
  • Receive Event-Driven Alerts:Set the system to send alerts based on predefined triggers such as a scheduled maintenance task, asset shutdown and more.
  • Simplify Contractor Management: Leverage proposal and RFP management to more easily find and hire contractors. Compose, send, track and log all interactions with contractors directly from the system, reducing the chances of lost emails.
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  • Simplify and Streamline Workflows: Ensure teams have access to the information and tools needed to do their jobs via mobile and cloud-based access portals. Manage all work orders, assets, maintenance and compliance-related activity in one central location with improved communication.
  • Extend Asset Lifespan: Avoid waste and effectively plan for the future with preventive and predictive maintenance tools, as well as asset-centric reporting that enables data-driven decisions.
  • Improve ROA: Reduce downtime and improve team productivity with smarter tools for measuring asset lifecycle and tracking costs.
  • Manage Inventory: Optimize inventory processes and prevent running out of stock or over-ordering with everything tracked in one system. Use asset barcoding for more efficient parts tracking.
  • Access Smarter Insights: Access a configurable dashboard with reports, KPIs and charts to confidently make decisions around repair vs. replace, budgeting, capital planning and more.
  • Improve Efficiency: Save time and money by streamlining and automating maintenance schedules, asset management and communication. Keep users organized and on task to maximize resources.
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  • Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
  • Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
  • Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
  • Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
  • Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
  • Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
  • Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
  • Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.
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  • Work Order Management: Create, assign, track and complete work requests on various assets or properties.
  • Maintenance Scheduling: Schedule maintenance tasks, including recurring events, with a central calendar view.
  • Inventory Management: Keep stockrooms properly stocked, manage reorder and procurement as well as track spare parts throughout the facility.
  • Document Management: Manage labor timesheets, contractor agreements, safety paperwork, warranties, contact information and more in a single, organized, cohesive database.
  • Asset Management: Monitor asset condition, track downtime, store asset information, and keep assets up and running for as long as possible.
  • Mobile Apps: Enables access on mobile devices such as iPhones, Androids, tablets and more.
  • Reporting/BI: Generate custom reports on various KPIs to provide an understanding of operations either as a snapshot or over time.
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Product Ranking

#26

among all
CMMS Software

#8

among all
CMMS Software

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Analyst Rating Summary

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68
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Vendors and Customers Management
Platform Capabilities
AI-based Capabilities
Mobile Capabilities
Reports and Dashboards
Preventive and Predictive Maintenance Management
Maintenance Request Management
Mobile Capabilities
Reports and Dashboards
Platform Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ServiceChannel
Asset Essentials by Brightly
+ Add Product + Add Product
AI-based Capabilities Asset Management Inventory Management Maintenance Request Management Mobile Capabilities Platform Capabilities Preventive And Predictive Maintenance Management Purchase Orders Management Reports And Dashboards Resource Management Vendors And Customers Management Work Order Management 96 68 73 81 92 99 90 39 91 60 100 79 0 76 73 98 95 90 100 78 91 73 17 77 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

72%
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User Sentiment Summary

Great User Sentiment 188 reviews
Great User Sentiment 501 reviews
84%
of users recommend this product

ServiceChannel has a 'great' User Satisfaction Rating of 84% when considering 188 user reviews from 4 recognized software review sites.

86%
of users recommend this product

Asset Essentials by Brightly has a 'great' User Satisfaction Rating of 86% when considering 501 user reviews from 4 recognized software review sites.

4.8 (5)
n/a
4.0 (77)
4.2 (223)
4.3 (91)
4.4 (257)
n/a
4.3 (14)
4.5 (15)
4.5 (7)

Awards

SelectHub research analysts have evaluated ServiceChannel and concluded it earns best-in-class honors for Vendors and Customers Management.

Vendors and Customers Management Award

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Synopsis of User Ratings and Reviews

Customer Support: Customer Support is very helpful and quick to reply, according to 78% of reviews referring to it.
User-Friendly: The product has a user-friendly interface and intuitive features, as 90% of reviewers mention this aspect note.
Work Order: Over 88% of users referencing this feature state that it’s made the process of assigning and creating work orders easy.
Invoices: This feature helps reduce manual labor in the experience of all reviewers talking about invoices.
Frequent Updates: Its frequent and market-relevant updates are helpful, according to all reviews citing this aspect.
Analytics: Personalized analysis helps make data-driven decisions, according to 80% of users reviewing analytics.
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User-Friendly Interface: Asset Essentials' intuitive interface makes it easy for users to navigate, find the information they need, and manage their assets effectively.
Comprehensive Asset Management: The software provides a centralized platform for managing all types of assets, including equipment, facilities, and vehicles, giving users a complete view of their asset portfolio.
Streamlined Maintenance Management: Asset Essentials helps users streamline maintenance processes by tracking work orders, scheduling maintenance tasks, and managing spare parts inventory, ensuring assets are well-maintained and operating efficiently.
Enhanced Compliance: The software helps users meet regulatory compliance requirements by providing tools for tracking inspections, certifications, and other compliance-related tasks, ensuring compliance and reducing risks.
Improved Decision-Making: Asset Essentials provides robust reporting and analytics capabilities that enable users to make informed decisions about asset management, such as identifying underutilized assets or optimizing maintenance schedules.
Excellent Customer Support: Brightly's dedicated customer support team is highly responsive and provides valuable assistance to users, ensuring a positive user experience and resolving any issues promptly.
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Vendor Interface: All users mentioning this feature observe that the vendors have to choose to work with the system and the training takes a long time.
Tickets: More than 65% of reviews on this topic say that no notification for closing a ticket is sent to contractors.
Issue List: Creating an issue list takes a long time and has to be done manually, according to more than 65% of reviewers specifying issue lists.
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Inflexible Reporting: Limited customization options and predefined report templates hinder tailored insights.
Slow Loading Times: Frequent delays in data loading and report generation, affecting productivity.
Complex User Interface: Unintuitive navigation and confusing menus make it challenging for users to locate essential functions.
Limited Integration: Lack of seamless integration with other software, leading to manual data entry and fragmented workflows.
Inconsistent Support: Variable response times and inadequate support documentation result in unresolved issues and user frustration.
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ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.

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Asset Essentials by Brightly is praised by users for its user-friendly interface, comprehensive asset tracking capabilities, and detailed reporting features. Users appreciate the ability to customize fields and reports to meet their specific needs, as well as the integration with other software such as QuickBooks and Salesforce. Compared to competitors, Asset Essentials is seen as a more affordable and scalable option, with a wider range of features and integrations. One key differentiator is Asset Essentials' mobile app, which allows users to access and update asset information on the go. This is particularly valuable for businesses with remote or field-based employees. Additionally, the software's ability to generate QR codes for assets simplifies tracking and inventory management. Asset Essentials is most suited for small to medium-sized businesses that require a comprehensive and cost-effective asset management solution. Its user-friendly interface, customizable features, and mobile app make it an ideal choice for organizations looking to streamline their asset tracking and reporting processes.

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