Fiix vs Benchmate

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Our analysts compared Fiix vs Benchmate based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Fiix is a cloud-based CMMS (Computerized Maintenance Management System) solution designed to streamline maintenance operations and maximize asset uptime. It offers a comprehensive set of features including work order management, preventive maintenance scheduling, inventory tracking, and reporting. Fiix is particularly well-suited for small and medium-sized businesses (SMBs) in various industries, especially those with geographically dispersed assets or mobile workforces. Key benefits include improved efficiency and productivity, reduced downtime and maintenance costs, and increased visibility into asset health. Popular features include a user-friendly interface, mobile app access, and integrations with other business systems. Based on user experiences, Fiix is praised for its intuitive interface, ease of use, and scalability. However, some users have reported limitations in reporting capabilities and customization options. Compared to similar CMMS solutions, Fiix is considered competitively priced, with subscription plans starting at a monthly cost and additional fees per user. Overall, Fiix provides a robust and user-friendly CMMS solution for SMBs looking to improve their maintenance operations. Its affordability and mobile accessibility make it a compelling choice for companies with geographically dispersed assets or mobile workforces. However, it may not be the best fit for companies requiring extensive customization or advanced reporting capabilities.

Pros
  • User-friendly interface
  • Mobile app access
  • Scalable
  • Affordable
  • Integrations with other systems
Cons
  • Limited reporting capabilities
  • Limited customization options
  • May not be suitable for complex needs
  • Limited data storage
  • Occasional bugs and glitches
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Benchmate is a comprehensive software solution designed to streamline maintenance management tasks, particularly in the realm of Computerized Maintenance Management Systems (CMMS). It is ideally suited for industries such as manufacturing, facilities management, and utilities, where efficient maintenance operations are crucial. The software offers robust features like work order management, preventive maintenance scheduling, and inventory control, which enhance operational efficiency and reduce downtime. Users appreciate its user-friendly interface and the ability to customize reports, which provides valuable insights into maintenance activities. Benchmate stands out for its affordability and ease of implementation compared to similar products, making it an attractive option for small to medium-sized enterprises. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored pricing quote. Overall, Benchmate is a reliable and effective tool for organizations seeking to optimize their maintenance processes.
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Product Assistance

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Product Insights

  • Organize Asset Information: Set priorities and keep track of vital asset information by creating asset hierarchies with custom categories, asset grouping and profiles.
  • Manage Multiple Sites: Coordinate sites all over the world with real-time data. Managers can set sites to different time zones, standardize currency and perform operations in a variety of languages.
  • Simplify Maintenance Planning: Managers can nest preventive maintenance schedules within each other to stack tasks on specific work orders.
  • Track Assets: Track rotating assets as they move between facilities, suppliers or outside contractors.
  • Manage Employee Certifications: Track workforce certifications and receive an alert when qualifications are nearing expiration for groups or individuals to ensure compliance and safety.
  • Decrease Downtime: Decrease unexpected downtime with preventive maintenance plans and detailed asset tracking. Track and manage equipment downtime by identifying KPIs with pre-built widgets, as well as assign custom failure codes to organize records.
  • Streamline Workflows: Automatically assign work orders or maintenance tasks to a team or individual to expedite the completion process.
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  • Improved Efficiency: Benchmate streamlines maintenance workflows, reducing downtime and increasing productivity by automating routine tasks and scheduling.
  • Cost Reduction: By optimizing maintenance schedules and preventing equipment failures, Benchmate helps lower repair costs and extend asset lifespan.
  • Enhanced Compliance: The software ensures adherence to industry regulations by maintaining accurate records and generating compliance reports effortlessly.
  • Data-Driven Decisions: Benchmate provides insightful analytics and reports, enabling informed decision-making based on real-time data and historical trends.
  • Resource Optimization: Efficiently allocate labor and materials by tracking inventory levels and workforce availability, minimizing waste and maximizing output.
  • Increased Accountability: Assign tasks and track progress with ease, fostering a culture of responsibility and transparency among team members.
  • Proactive Maintenance: Transition from reactive to preventive maintenance strategies, reducing unexpected breakdowns and improving equipment reliability.
  • Scalability: Benchmate grows with your organization, accommodating increasing workloads and expanding operations without compromising performance.
  • Centralized Information: Access all maintenance data from a single platform, ensuring consistency and reducing the risk of information silos.
  • Customizable Workflows: Tailor the software to fit your specific operational needs, enhancing user experience and aligning with business processes.
  • Improved Communication: Facilitate seamless communication between departments and teams, ensuring everyone is aligned and informed.
  • Reduced Human Error: Automate repetitive tasks and data entry, minimizing the risk of mistakes and improving overall accuracy.
  • Enhanced Safety: Regular maintenance and inspections reduce the likelihood of accidents, promoting a safer work environment.
  • Real-Time Monitoring: Keep track of equipment status and maintenance activities in real-time, allowing for quick response to any issues.
  • Mobile Accessibility: Access Benchmate from any device, enabling field technicians to update tasks and access information on the go.
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  • Search Tool: Easily search the asset repository using nameplate information, identifying details and other data.
  • Purchasing: Design workflows for procurement that match desired company processes. Create purchase requests, compare prices, check inventory levels, and send RFPs and purchase orders via email.
  • Failure Codes: Comes pre-loaded with common failure codes. Technicians can use these standardized codes to support their workflows and escalate issues.
  • Asset Management: Keep all asset information like preventive maintenance scheduling, asset history, machine availability and asset costs in one place. Use QR code scanning to keep asset information available on the go.
  • Work Order Management: Create work orders with asset attachments, templates and custom fields for repetitive tasks. Submit and complete work orders easily. Filter work orders according to priority.
  • Integration Hub: Collect, connect and share data drawn from integrated IoT devices with users across the organization.
  • Scheduled Maintenance: Schedule maintenance under different parameters like deadlines, meter readings and triggers. Create automations to standardize workflows.
  • Asset Tags: Generate QR codes, barcodes and information tags, then assign them to assets. The mobile app can scan these tags to pull up asset profiles and maintenance records.
  • Mobile App: Create, access and complete work orders from a mobile device with an internet connection.
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  • Equipment Management: Identify and describe each piece of equipment, its components, spare parts, maintenance history and documents on a single screen. 
  • Work Order Management: Schedule and track planned maintenance activities. Add equipment information, time and date, and related documents for each task. Reschedule activities automatically once completed. 
  • Maintenance History: Store maintenance history of all equipment describing both planned and unplanned jobs. Generate equipment reports specifying dates, job descriptions, parts used, costs, cause codes, user and technician comments, and labor time. 
  • Personal Digital Assistant: Capture maintenance activity and equipment conditions for scheduled and on-the-floor jobs in real time on the Janam XM66 Mobile Computer. Assign jobs to technicians and display them in lists downloaded to the PDA module. Upload PDA data to the service log screen when the PDA is docked. 
  • Trouble Calls: Request timely maintenance service through a dedicated screen. Provide access to operators, production supervisors, engineers and managers. 
  • Service Log: Close jobs like preventive maintenance activities, work orders and trouble calls. Record unplanned and planned maintenance jobs. 
  • Spare Parts: Describe each spare part including quantity-on-hand, storage location, associated equipment and costs. 
  • Advanced Inventory and Purchasing: Manage spare parts inventory. Integrate with the optional barcode/inventory module. Issue, return and adjust parts on a single screen. Access audit trails for all parts transactions. Summarize purchases, orders, prices, total value and requisitions from one dashboard. 
  • Reports: View all scheduled jobs that have not been completed prior to a scheduled date in the backlog report. Find all maintenance requests including work orders and trouble calls that have not been scheduled in the maintenance requests report. 
  • PM Scheduling Enhancements: Schedule PMs by equipment use (e.g. by count or hours). List PMs scheduled by use with the most recent meter data to show the current completion level of a job. Automatically change PM status to waiting until the job is closed. 
  • Barcodes: Track and count parts by integrating with a hand-held barcode scanner and print spare parts labels directly from the screen. View quantity-on-hand and status information about current spare parts. 
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Product Ranking

#33

among all
CMMS Software

#110

among all
CMMS Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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AI-based Capabilities Asset Management Inventory Management Maintenance Request Management Mobile Capabilities Platform Capabilities Preventive And Predictive Maintenance Management Purchase Orders Management Reports And Dashboards Resource Management Vendors And Customers Management Work Order Management 75 82 61 83 94 80 95 78 91 60 67 77 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 1040 reviews
Poor User Sentiment 1 reviews
91%
of users recommend this product

Fiix has a 'excellent' User Satisfaction Rating of 91% when considering 1040 user reviews from 3 recognized software review sites.

40%
of users recommend this product

Benchmate has a 'poor' User Satisfaction Rating of 40% when considering 1 user reviews from 1 recognized software review sites.

4.7 (359)
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4.5 (621)
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2.0 (1)
4.6 (60)
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Awards

Fiix stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

User-Friendly: All reviewers who mention usability said that it has a user-friendly interface and intuitive features.
Customer Support: Most reviewers mentioned that the customer team is very helpful and knowledgeable in resolving issues with quick turnaround times.
Planned Maintenance: 85% of reviewers complimented the planned maintenance scheduling feature that reduced downtime and unexpected repair costs.
API Integration: The API Integration has allowed 80% of users to build powerful integrations with other software.
Mobile App: It’s possible to track assets and continue working from anywhere, according to 75% of reviewers referring to this feature.
Work Orders: 80% of users mentioning this feature observed that it helped them automate the work order system and work through processes faster.
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Ease of Use: Benchmate is consistently praised for its user-friendly interface, making it simple for teams to adapt and start using the system efficiently.
Mobile Accessibility: Equipped with a mobile app, Benchmate allows technicians to access work orders, update job statuses, and record data directly from the field, enhancing real-time data accuracy and team responsiveness.
Improved Productivity: By streamlining maintenance workflows and providing tools for proactive maintenance scheduling, Benchmate helps businesses reduce downtime and optimize resource allocation, leading to increased productivity.
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Reports: 90% of users who mention reporting found this feature to be complicated and provided very little or too much information.
Initial Setup: It’s difficult to navigate through the software and make changes in the initial stage, as noted by 70% of reviews referring to setting up the system.
Expensive: Almost 80% users felt that it is expensive for what it offers.
Analytical Tools: The analytical tools fail to offer detailed data and are only good for general cases.
Speed: Around 70% users said the tool becomes slow or sluggish when the workload increases.
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Limited Features: Benchmate may lack some advanced features commonly found in other CMMS software, potentially limiting its ability to handle complex maintenance operations.
Poor User Reviews: Benchmate has garnered a low user satisfaction rating, with only 40% of users indicating they would recommend the product, suggesting potential usability issues or lack of desired functionality.
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Fiix receives generally positive user reviews, highlighting its user-friendly interface, mobile app accessibility, and affordability. Users appreciate the streamlined workflows and improved data visibility it provides, helping them transition from reactive to proactive maintenance. They also praise its integrations with other business systems, fostering data exchange and simplifying workflows. However, some users express concerns about limitations in reporting capabilities and customization options. They suggest that Fiix might not be suitable for complex needs or businesses requiring extensive data analysis. Additionally, a few users report occasional bugs and glitches, emphasizing the need for continued platform improvement. Overall, many users compare Fiix favorably to other CMMS solutions, citing its intuitiveness and user-friendliness as major advantages. Its mobile app access and affordability are also noted as key differentiators, particularly for smaller companies or those with geographically dispersed teams. While Fiix may not be the perfect fit for every maintenance management need, its positive user reviews suggest it's a strong contender for businesses seeking a user-friendly and affordable CMMS solution. One user commented, "Fiix has been a game-changer for our maintenance team. It's so easy to use and has helped us streamline our workflows and save time." Another stated, "I appreciate that Fiix is mobile-friendly, allowing me to access work orders and track progress from anywhere. It's much more convenient than our previous system." However, some users voiced concerns about the reporting capabilities, stating, "The reporting features are a bit limited. I would like to see more options for data analysis and visualization." Another user noted, "I've encountered some minor bugs with the system, but the support team is responsive and helpful." Despite the limitations, many users believe that Fiix offers a strong value proposition for small and medium-sized businesses seeking a user-friendly and affordable CMMS solution. Its strengths in ease of use, mobile accessibility, and affordability outweigh the perceived weaknesses for many users. As one user summarized, "Fiix may not be the most powerful CMMS on the market, but it's definitely one of the easiest to use and most affordable. It's been a great fit for our business."

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Is Benchmate the benchmark for CMMS software? User reviews from the last year are limited, but paint a mixed picture. Some users appreciate its simplicity, particularly for small to medium-sized businesses. They highlight features like work order management, preventive maintenance scheduling, and asset tracking as key strengths, enabling them to streamline maintenance operations and reduce downtime. However, a glaring weakness is the lack of transparency in pricing, requiring potential customers to contact Benchmate for a quote, which can be a deterrent for those who value upfront information. Furthermore, the limited number of reviews raises concerns about the software's suitability for larger enterprises with more complex needs. While Benchmate promotes its ease of use and comprehensive features, the absence of detailed user feedback makes it difficult to ascertain its true capabilities and effectiveness compared to competitors like Fiix or UpKeep. This lack of user-generated content creates an information gap, making it challenging to confidently assess Benchmate's overall value proposition. Therefore, Benchmate appears best suited for smaller organizations seeking a straightforward CMMS solution, but larger businesses may need to investigate further to determine if it meets their specific requirements.

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