Interal vs Tikkit
Last Updated:Our analysts compared Interal vs Tikkit based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
Product Assistance
Product Insights
- Create and Stick to Preventive Maintenance Plans: Assign tasks to technicians with drag-and-drop work orders and track maintenance tasks with real-time updates. Plan repair days, weeks or even months ahead of time to increase asset longevity and decrease unexpected downtime.
- Make Data-Driven Decisions: Gain insights into maintenance metrics and work orders via dashboards, collect long-term data, and get visibility into operations in order to make smarter decisions.
- Track Work Order Process: Leverage role-based accounts to request work orders and track their progress once they’ve been approved. Assign tasks and monitor the time spent completing them to track performance and assess productivity.
- Keep Detailed Maintenance History: Easily access serial numbers, warranty details, asset location, parts lists and maintenance history from a desktop or mobile device to retrieve extensive asset information at a glance as well as update it when needed.
- Organize Parts: Stay organized by recording profile information, tracking maintenance on individual parts and locating parts within assets to automate organizational tasks and reduce inventory loss.
- Ensure Safety: Prevent unauthorized access to assets, machinery and the maintenance system using integrated lockout procedures. Safety documents associated with specific equipment are automatically attached to work orders assigned to those assets for easy access that promotes technician safety.
- Customize Solution: Customize the platform to suit industry and organizational needs.
- Work Mobile: Create and assign work orders, communicate with occupants and vendors, and manage occupant requests and leads on a single interface at any time and any place.
- Stay in the Loop: Get notified by email or text messages when a comment is added, a label is changed or a technician makes any other updates.
- Integrate With Email: Receive, manage and track work orders via email, syncing across devices, secure work order email messages using location-based tracking,and communicate with occupants and vendors via email without asking them to install or log in to a system.
- Streamline Communication: Communicate with occupants and vendors through email or the web, based on the mode of communication used for a request. They can communicate through comments left on work orders to receive specific requirements.
- Boost ROI: Save more on operating expenses and improve time-to-resolution with PM scheduling and maintenance.
- Configurable Dashboards: Customizable maintenance dashboards help get a snapshot and visualize KPIs.
- Grouped Metrics: Get specific insights by grouping KPIs into categories such as technical, time management, financial and work orders. Export statistics from sales or purchase departments to have a common access point.
- Report Designer: Offers clear and easily interpretable reports to communicate information, combine data and track asset input.
- Kompanion! Mobile App: View and escalate requests, track labor hours, input data, update asset profiles, attach images and more from anywhere.
- Geographical Navigation: Log equipment location on site with images and maps to help find equipment efficiently and safely.
- Work Orders: Create, assign, track and complete work orders in an entirely paperless process. Plan work ahead of time and set reminders for recurring maintenance tasks to keep repairs timely. Supports creating a new work order or adding hours to a work order by scanning equipment barcodes.
- Maintenance Planning Board: Customize to show specific types of assets or part of a floor. Color code maintenance type and set icons to represent the progress of maintenance tasks. Grants access to equipment files, preventive configurations and corrective work orders. Also automates database changes and calculates subsequent dates if necessary.
- Integration: Streamlines processes by connecting with other solutions like ERP and accounting software.
- Preventive Maintenance Scheduling: Offers a calendar or daisy-chained templates to send maintenance reminders in a series based on due dates. Set up PM plans with repeating requests and automatically label and clean up pending PMs in the backlog.
- Vendor Management: Allows vendors a complete and consolidated view of work orders. They can directly contact using comments and images through work orders or emails.
- Occupant Portal: Helps capture occupant requests for service and send update notifications on the progress of tenant requests. Capabilities include scheduling vendor visits through a centralized system, setting up an occupant-facing website and providing access to reports of previous work orders.
- Time and Cost Tracking: Tracks the total cost and time allocated on asset maintenance and work requests to facilitate repair/replace decisions. Invoice for billable expenses while managing non-billable items. Customizable cost categories keep track of the expense of each category, while time tracking shows at a granular level which activities and locations require the most work hours.
- Asset Management: Stores asset manuals, parts lists, make, model, serial number and more on a centralized platform. Logs maintenance history, the total cost of assets, warranties, and acquisition and decommissioning dates.
- Reports: Uncover frequent problems through tracking issues by type, time to respond and time to resolution.Customize reports to work requests or work orders. Focus on chronic and repetitive issues and make the necessary decisions to either repair or replace.
- Work Order: Create work orders and assign them to staff or outsourced vendors on a single interface. Additionally:
- Customize the request types to specific locations.
- Write notes only visible to designated users and the vendor.
- View work orders by status, owner type and priority.
- Attach images and documents, as well as add cost.
Product Ranking
#23
among all
CMMS Software
#75
among all
CMMS Software
User Sentiment Summary
3 reviews
93 reviews
Interal has a 'excellent' User Satisfaction Rating of 100% when considering 3 user reviews from 1 recognized software review sites.
Tikkit has a 'excellent' User Satisfaction Rating of 95% when considering 93 user reviews from 3 recognized software review sites.
Awards
Interal stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Tikkit stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Synopsis of User Ratings and Reviews
Is Interal an internal affair, or can the rest of us get in on this CMMS action? User reviews from the last year are limited, but those available paint a positive picture of Interal, particularly for small to medium-sized businesses. Users rave about its user-friendliness, citing the intuitive design and straightforward navigation as key strengths. One user even goes as far as to say that Interal is "much simpler to use" than other CMMS solutions they've tried. This ease of use is critical in the fast-paced world of maintenance management, where time is of the essence. However, some users note that Interal may not be as well-suited for multinational companies, suggesting potential limitations in its scalability. Despite this, Interal's adaptability and customization options are frequently commended, allowing businesses to tailor the software to their specific needs and workflows. This flexibility is a significant differentiating factor, as it empowers businesses to optimize their maintenance operations without being confined by rigid software limitations. Users also appreciate Interal's robust customer support and efficient implementation process, ensuring a smooth transition and ongoing assistance. Overall, Interal emerges as a compelling CMMS solution for businesses seeking a user-friendly, adaptable, and well-supported platform to streamline their maintenance operations, particularly those who may have found other options overly complex or ill-fitting.
User reviews from the past year paint a mixed picture. Some users praise Tikkit for its intuitive interface and robust features, particularly its task management system, which allows for easy prioritization and tracking of tasks. Others, however, find the software clunky and difficult to navigate, citing a steep learning curve. A common thread in positive reviews is Tikkit's ability to streamline workflows and improve team collaboration, with users highlighting the centralized platform as a key differentiator that sets it apart from competitors like Asana and Trello. Conversely, negative reviews often point to a lack of flexibility and customization options, making it challenging to adapt the software to specific needs. Overall, Tikkit seems best suited for teams and organizations seeking a comprehensive task management solution with a strong emphasis on collaboration. Its centralized platform and intuitive task management system can be valuable assets for streamlining workflows and improving team productivity. However, its lack of flexibility and customization options may make it a less suitable choice for users with more specialized needs or those who prefer a higher degree of control over their software.
Screenshots
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