Home > CMMS Software > Maintenance Connection > Maintenance Connection vs eWorkOrders

Maintenance Connection vs eWorkOrders

Last Updated: November 18th, 2024

Our analysts compared Maintenance Connection vs eWorkOrders based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Maintenance Connection is a CMMS solution that helps you streamline maintenance operations and empowers you to take control of your assets.

You can centralize your asset information, automate preventive maintenance tasks and facilitate communication between your teams to improve equipment uptime and increase productivity.

Features like asset management, multi-site capabilities, predictive maintenance tools, work order tracking, and reporting and analytics modules enable you to gain valuable insights into your operations and make data-driven decisions.

However, you should consider potential challenges such as complex implementation, limited reporting capabilities and slow performance.

While specific user reviews for the system are limited, the vendor offers a free trial to help you evaluate its suitability for your organization.

The cost depends on your deployment choice (cloud or on-premise), with possible extras for add-ons and setup. You can also request a customized quote.

eWorkOrders is a cloud-based CMMS (Computerized Maintenance Management System) designed to help organizations manage and optimize their assets, maintenance tasks, and inventory. It's particularly suited for small and medium-sized businesses (SMBs) across various industries like manufacturing, healthcare, property management, and education.

Key benefits include streamlining work order creation and tracking, automating preventive maintenance schedules, improving asset visibility and utilization, and generating reports for data-driven decision making. Popular features encompass mobile app accessibility, customizable dashboards, inventory management tools, and compliance tracking capabilities.

User reviews highlight its ease of use, intuitive interface, and affordability compared to enterprise-grade CMMS solutions. However, some users mention limitations in complex reporting functionalities and integrations with external systems. Pricing typically falls within the $35-$80 per user per month range, with flexible subscription options based on user count and desired features.

Pros

Easy to use interface
Affordable for SMBs
Mobile app accessibility
Decent inventory tools
Suitable for basic needs

Cons

Limited reporting
Few integrations
Not ideal for complex needs
Limited customization
Scalability concerns

$45/User, Monthly

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Tailored to your specific needs

$35/User, Monthly

Free Trial is unavailable →

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Tailored to your specific needs

Small

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Large

Small

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Large

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Mac

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Android

Chromebook

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Android

Chromebook

Cloud

On-Premise

Mobile

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On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

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24/7 Live Support

Product Insights

Maximize Equipment Uptime: The New York Times prevented equipment breakdowns and ensured smooth newspaper production and delivery by using proactive maintenance techniques like asset health tracking and automated preventive maintenance.
Optimize Work Order Management: Husky Rack & Wire streamlined their maintenance operations using automated work order management features. This replaced their previous manual, email-based process, leading to increased efficiency, reduced equipment downtime, and improved communication between technicians and supervisors.
Improve Productivity: Maine Medical Center adopted a digital work order and asset management system which helped them automate reporting, and provide mobile access to technicians, leading to faster response times and reduced unplanned maintenance.
Empower Efficient Maintenance Anywhere: The system enabled a Broadcast Company to carry out maintenance smoothly in remote Arctic locations. Technicians were equipped with tools for reliable data transfer like water-resistant devices, allowing them to track repairs, manage inventory, and access vital information even with limited connectivity.
Save Money: The solution provided SSAB with detailed financial data. They can now track all expenses related to equipment repairs and replacements, leading to better budget allocation and cost control.

Boost Productivity: Boost organizational and labor productivity using work order management. Assign tasks to employees and streamline workflows to improve efficiency.
Data Import: Use import templates to scan, review and organize data to ensure all existing and historical data is imported. Customize fields like work order type, asset categories, vendor information and more.
Improve Safety: Effective maintenance management and timely inspections help create a safe working environment.
Ensure Compliance: Use dashboards and comprehensive reports to track compliance during audits. Automate the processes for tracking standards and updating old codes and assets.
Reduce Asset Downtime: Decrease unexpected downtime with preventive maintenance plans. KPI monitoring helps identify asset issues and the underlying reasons behind them in order to expedite the repair process.
Improve ROA: Maximize ROA by optimizing maintenance, extending asset lifespans and streamlining processes. Reduce maintenance costs by using reports to schedule PM.

Asset Management: Manage your entire asset lifecycle from acquisition to disposal.
- Multi-Site Capabilities: Whether you're a factory with machines spread across multiple sites or a school district managing buildings and buses, you can stay on top of your assets with centralized data and visibility.
- Asset Hierarchy: Arrange everything neatly in folders, just like on your computer. You might have a folder for "Radiology Department," with subfolders for "MRI Machines" and "X-Ray Equipment.”
- Asset Profiles: You don't need to be a tech whiz to create a new asset profile. The drag-and-drop interface offers an intuitive way to create, search and edit asset profiles.
- Asset Search: Need to find the maintenance history of a specific equipment? Just search for it by name, location, or even its current status, like "needs repair" or “out of service.”
Predictive Maintenance: Shift from reactive to proactive maintenance with predictive maintenance tools.
- Condition Monitoring: Set up alerts that go off when things like temperature or pressure start acting up. That way, you know there's a potential problem before it becomes a major headache.
- IoT Integration: By connecting sensors to your equipment, you get real-time performance data, allowing you to catch problems early. For example, if a sensor detects unusual vibrations or a temperature change, you'll be alerted immediately.
- Configurable Dashboard: Some machines are critical for your operations and need more attention than others. Dashboards help you figure out which ones need more frequent maintenance. They also provide a clear picture of how your current maintenance strategies are performing. Are you fixing things as they break, or are you getting ahead with preventive maintenance?
Preventive Maintenance: Schedule tasks proactively, optimize technician routes and prioritize critical equipment to prevent unexpected downtime.
- Scheduling: Plan preventive maintenance tasks based on time, usage or condition-based triggers to minimize unexpected breakdowns. Imagine you've got a fleet of delivery trucks. You can set it up so that every 5,000 miles, the system automatically generates a work order for an oil change. You can set reminders for less frequent tasks like annual inspections.
- Route Management: Help technicians plan their routes, access work orders and update statuses in real time. This means less time wasted driving around and more time spent on actual maintenance.
- Prioritization: Prioritize tasks based on criticality. So, if a machine is essential for production, the system will schedule its maintenance ahead of less urgent tasks. This helps prevent those nightmare scenarios where crucial equipment fails unexpectedly.
Work Order Management: Create work orders with all the important details, like what needs fixing, how urgent it is and when it needs to be done. Assign them to the right people, so everyone knows who's responsible.
Maintenance Request Form: Open the request form on your phone, describe the issue, snap a photo if needed and hit submit. Your request goes straight to the maintenance team. Track the progress in real time — see when it’s assigned, being worked on and fixed.
Inventory Management: Tackle issues like stockouts and procurement inefficiencies with inventory management capabilities.
- Inventory Control: Automate inventory management using minimum and maximum values, reorder points and material transfers. For instance, if your spare AC filters drop below a certain number, it sends you a notification and can even generate a purchase order to restock them.
- Barcode Capabilities: Check out parts, perform inventory counts and receive new items using barcode scanners.
- Stockroom Management: Keep track of all your inventory costs and know exactly what's on hand, what's available and what's reserved.
Reporting and Analytics: Use statistical reports with 150 prebuilt designs and customizable formats to gain insight into your operations.
- Forecasting: Predictive maintenance capabilities enable you to stock just the right amount, so you're not wasting money on excess inventory or scrambling to find parts when you need them most. It also lets you estimate future work order volumes and types based on historical data to plan your team's time and resources effectively.
- KPI Dashboard: Gain a real-time snapshot of how everything's running. You can customize the dashboard to see the metrics that matter the most to you, whether it's work order completion rates, equipment downtime or anything else that keeps you up at night.
- Auto Notifications: If something goes off the rails, you can set up alerts to get notified immediately, so you can jump on it and keep things running smoothly.
- Audit Logs: Track all changes made to work orders, including who made the changes, what was changed and when. And just like a confidential file, only the right people can access this audit log, keeping your data safe and sound.
- Configurable Reports: Turn your existing dashboards into shareable reports, available in visually appealing formats and printer-friendly PDFs. Generate labor, inventory and spare parts, work orders, maintenance history, and asset and equipment depreciation reports to make informed decisions.
Mobile CMMS: The MC Kinetic app enables you to update work orders, log time, and even add new assets on the fly. Capture electronic signatures right on your phone, making the approval process faster and more efficient. Technicians can use geolocation to track location and get turn-by-turn directions to the job site.
Compliance and Audit Preparedness: See who's certified for which tasks, making it easy to assign the right people to the right jobs. Need to schedule some training? You can quickly see who needs a refresher course. The system makes sure the right tasks are done at the right time, so you avoid those "oops, we forgot" moments that auditors hate.

Work Order Management: Create, organize, manage, prioritize, track and schedule work orders on a single platform. Access customer information and work history, print a list of all open assignments, view all service requests, share documents and receive automatic email notifications.
Service Request Interface: Allow customers to initiate and monitor requests and store their data without requiring login. Supports automatic request assignment along with updates and feedback through email.
Asset Management:
- Manage maintenance operations, resources and equipment.
- Track asset performance and tasks.
- Access work history and all data associated with assets on a single dashboard.
- Maintain asset documentation, warranty information, schematics and other standard operating procedures.
- Analyze maintenance costs and make decisions for repair or replacement.
- Attach photos to document tools, equipment and facility conditions.
- Use barcode scanners to access asset data.
Preventive Maintenance: Plan and schedule maintenance, keep a record of repairs and manage all PM tasks.
Predictive Maintenance:
- Set parameters to automatically create work orders and send alerts.
- Make predictions on the maintenance or replacement of equipment and exact moment of failure.
- Automatically update readings through IoT sensors.
- Receive reports based on sensor readings, predictive maintenance work orders and asset history.
Mobile Maintenance Management: Scan barcodes to retrieve data and work order history, access work orders, enter condition monitoring reading, log work hours and record completion of work. Also includes work assignments, real-time asset tracking and reports.
Geographic Information System: Uses GIS technology and enhanced interactive image mapping to track and locate assets and work orders. Search for specific assets and access real-time data to view assets on a floor or site map.
Document Management: Create and share documents, storing standard operating procedures, schematics, manuals and more in a single repository.
Spare Parts Inventory: Access and control inventory levels and set up reorder triggers. Provides parts location, parts and costs tracking, vendor shipping time frame, leftover material entry, counting orders scheduling and tool purchase management.
Employee Management and Time Tracking:
- Check labor availability, employee reporting, labor costs on work orders, backlogs and more.
- Track work order time, vacations, sick leave, payroll, breaks and contractor billing information.
- Enter photos of employees.
- Prevent labor overtime, ensure equipment availability and control operating costs.
Materials Management:
- Issue parts to work orders and cross-reference materials to equipment, vehicles and vendors.
- Track materials used in a work order, vendor invoices and spot buys.
- Manage material purchasing, distribution and vendors.
- Create purchase orders for items needed with vendor or customer pricing.
- Create a catalog of commonly used items.
Meter Readings: Track meter reading via API, classify meters by types, conduct batch meter readings, create meter routes, set preventive maintenance triggers and conduct criteria-based searches for meters.
Reporting: Track work orders, expenses, employee performance, work order time and payroll at the month, week or year level.
Dashboards: Shows trends, graphs and maintenance items that require attention. Customizable to view relevant information, monitor tasks and watch KPIs to make data-based decisions.
API: Use to import data, remove difference in standards, eliminate duplicate data, and synchronize past and current data.
Signature Capture: Set up different types of electronic sign-off to ensure verification and grant permission. Use a set format when printing documents.
Single Sign-On: Ensures security, eliminates multiple passwords and improves the customer experience.
Checklist: Use for preventive maintenance tasks to ensure safety and maintenance of equipment. Add notes, images, documents and track trends in any fields.
Tool Management: Manage and track tools, maintain repair data, determine expected lifespan and implement a check-in and checkout process. Keep a count of small tools and add photos for insurance purposes.
Stockroom Inventory Management: Manage and control stockroom levels, and value inventory based on fixed cost and cost average. Logs vendors, products, costs, shipping times and sales contacts.

Product Ranking

#4

among all
CMMS Software

#137

among all
CMMS Software

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Analyst Rating Summary

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Platform Capabilities

Preventive and Predictive Maintenance Management

Maintenance Request Management

Reports and Dashboards

Work Order Management

Preventive and Predictive Maintenance Management

Maintenance Request Management

Mobile Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Maintenance Connection

eWorkOrders

+ Add Product + Add Product

100%

85%

15%

85%

15%

87%

13%

67%

33%

100%

94%

83%

17%

100%

70%

30%

100%

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25%

75%

25%

100%

63%

37%

71%

29%

43%

57%

83%

17%

67%

33%

94%

71%

29%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

44%

56%

28%

72%

User Sentiment Summary

90%

of users recommend this product

Maintenance Connection has a 'excellent' User Satisfaction Rating of 90% when considering 399 user reviews from 5 recognized software review sites.

98%

of users recommend this product

eWorkOrders has a 'excellent' User Satisfaction Rating of 98% when considering 107 user reviews from 2 recognized software review sites.

1.0 (1)

n/a

4.4 (47)

4.9 (17)

4.5 (290)

4.9 (90)

4.6 (51)

n/a

4.9 (10)

n/a

Awards

Synopsis of User Ratings and Reviews

Manage Multiple Sites: Remote access and collaboration features enable centralized control and support. So even if your team's spread out across the country, it's like everyone's working in the same room.

Streamline Communication: Features like work request portals and document sharing help you keep everyone on the same page.

Improve Compliance: Safety inspections, certifications, maintenance records — CMMS helps you stay on top of it all, reducing risks and keeping you in line with regulations.

User-Friendly Interface: Users often commend eWorkOrders for its intuitive and easy-to-navigate dashboard that simplifies the management of maintenance tasks.

Flexible Asset Management: The system's robust asset tracking capabilities allow for efficient monitoring and maintenance scheduling, highly appreciated by facilities with complex asset inventories.

Customizable Work Orders: Users value the ability to tailor work orders to specific needs, including the addition of detailed instructions and custom fields.

Effective Reporting Tools: Detailed and customizable reports give users insights into maintenance operations, aiding in data-driven decision-making.

Mobile Access: The platform's mobile responsiveness is a boon for on-the-go technicians who need to access and update work orders from any location.

Reliable Customer Support: Feedback from users consistently highlights the prompt and helpful support offered by eWorkOrders' customer service team.

Integrative Capabilities: The ability to integrate with other systems and applications ensures that eWorkOrders adapts well within various IT ecosystems.

Complex Implementation: Configuring everything correctly takes time and effort, and you might need help from IT or the vendor to get it right.

Limited Reporting Capabilities: Some systems might have limited options or make it difficult to get the exact data you need.

Slow Performance: If the solution is sluggish or takes forever to load, it can really slow down your team and make them less efficient.

Limited Customization: Some users find the options for customization to be somewhat restricted, particularly when trying to tailor the software to fit very specific process flows or industry requirements.

User Interface Complexity: There's a learning curve associated with the UI, which can be seen as cluttered or non-intuitive, leading to a slower adoption rate among less tech-savvy staff.

Reporting Limitations: Reports may have limitations in terms of filtration and display options, causing frustration when trying to extract precise data insights.

Mobile App Gaps: The mobile experience is sometimes reported to be less robust than the desktop version, hindering on-the-go productivity for maintenance teams.

Customer Support Issues: While not widespread, there are anecdotal instances where customer support has not met user expectations in terms of response time or problem-solving efficiency.

Integration Challenges: Integrating eWorkOrders with other systems (ERP, accounting software, etc.) can be challenging, and may require additional support or customization.

Cost Considerations: Small businesses, in particular, sometimes find the cost per user to be on the higher side, especially when scaling up and requiring more licenses.

If you're looking to bring some order to the chaos of maintenance management, Maintenance Connection seems like it's got your back. It’s focused on tackling those everyday struggles — lost work orders, missed preventive maintenance tasks and communication breakdowns that can slow your team down.Imagine having all your asset information in one place, with easy access to maintenance histories and schedule tasks like clockwork. Plus, you can manage multiple sites and keep everyone connected, even if they're miles apart.Of course, it's not all sunshine and rainbows. Implementing a CMMS can be a bit of a learning curve, and you might find that the reporting isn't as flexible as you'd like. And while there aren’t enough specific user reviews for the system, it's worth keeping in mind that performance and user experience can vary.They offer a free trial, so you can test it out and see if it's the right fit for you.

EWorkOrders, a cloud-based CMMS, resonates with users for its user-friendly interface, affordability, and focus on core maintenance needs. Compared to competitors, users praise its intuitive mobile app empowering technicians, automated scheduling for preventive maintenance, and decent inventory management tools. However, limited reporting capabilities and integrations raise concerns, especially for complex needs. Many users, particularly from small and medium businesses, highlight the ease of use and affordability compared to feature-rich enterprise CMMS. One user, transitioning from paper-based systems, appreciated the "intuitive interface and mobile app that streamlined workflows and boosted communication." Another user, running a manufacturing facility, valued the "affordable subscription plan and decent inventory management, perfect for our basic maintenance needs." However, users with more complex requirements mention limitations. One user in a large healthcare facility noted, "the reporting features weren't as robust as I needed for in-depth analysis," while another user managing a diverse asset portfolio commented, "integrations with other software were limited, requiring workarounds or additional fees." These limitations can become dealbreakers for users seeking extensive data insights or intricate system connections. Ultimately, eWorkOrders shines for its user-friendliness, affordability, and focus on core CMMS functionalities. But users with advanced needs might require more elaborate reporting, integrations, and scalability offered by competitors. Understanding your specific maintenance requirements and comparing feature sets is crucial before choosing the right CMMS solution.

Screenshots

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FAQ

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