OfficeTrax vs Tikkit
Last Updated:Our analysts compared OfficeTrax vs Tikkit based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
OfficeTrax, developed by Core 7 Technologies, is a comprehensive software solution designed to streamline facility management and maintenance tasks through its Computerized Maintenance Management System (CMMS) capabilities. It is particularly well-suited for businesses looking to optimize their maintenance operations, enhance asset management, and improve overall efficiency. The software offers significant benefits including increased operational visibility, reduced downtime, and cost savings on maintenance and repairs. Among its popular features are work order management, preventive maintenance scheduling, and asset tracking, which collectively contribute to a more organized and proactive maintenance strategy. When compared to similar products in the market, users often highlight OfficeTrax's user-friendly interface and customizable features as key differentiators. Pricing considerations for OfficeTrax typically involve a range based on the scale of the operation and specific needs, with payment options that may vary from monthly to annual subscriptions, ensuring flexibility for businesses of different sizes.
Product Assistance
Product Insights
- Reduce Maintenance Expenditure: Schedule maintenance activities and tasks, thereby decreasing the need for unexpected repair and maintenance costs.
- Paperless Process: Relieve the burden of paperwork by managing multiple facilities and generating reports online.
- Tracking Inventory: Track every piece of inventory to optimize stock levels. Avoid holding excess supplies and reduce storage costs.
- Increase Asset Lifespan: Maximize returns, extend lifespans and optimize uptimes on assets with timely maintenance activities.
- Preventive Maintenance: Automatically schedule preventive maintenance activities to increase asset life.
- Work Mobile: Create and assign work orders, communicate with occupants and vendors, and manage occupant requests and leads on a single interface at any time and any place.
- Stay in the Loop: Get notified by email or text messages when a comment is added, a label is changed or a technician makes any other updates.
- Integrate With Email: Receive, manage and track work orders via email, syncing across devices, secure work order email messages using location-based tracking,and communicate with occupants and vendors via email without asking them to install or log in to a system.
- Streamline Communication: Communicate with occupants and vendors through email or the web, based on the mode of communication used for a request. They can communicate through comments left on work orders to receive specific requirements.
- Boost ROI: Save more on operating expenses and improve time-to-resolution with PM scheduling and maintenance.
- Reporting and Analytics: Create ad hoc custom reports to turn data into actionable insights. Review analytics on a dashboard for informed decision-making.
- Asset Management: Determine whether repairing an asset or replacing it is more cost-effective. View repair histories, warranty details and depreciation forecasts to make asset-related decisions.
- Inventory Management: Check inventory levels, submit purchase requests or transfer supplies. Keep track of inventory by storing SKU numbers.
- Inspection Management: Schedule regular machine, inventory and facility inspections to avoid sudden breakdowns or losses.
- Word Order Management: Create, assign and manage unlimited work orders.
- Service Provider Management: Hire service providers working in the same trade and location. Complete jobs accurately and within budget.
- Preventive Maintenance Scheduling: Offers a calendar or daisy-chained templates to send maintenance reminders in a series based on due dates. Set up PM plans with repeating requests and automatically label and clean up pending PMs in the backlog.
- Vendor Management: Allows vendors a complete and consolidated view of work orders. They can directly contact using comments and images through work orders or emails.
- Occupant Portal: Helps capture occupant requests for service and send update notifications on the progress of tenant requests. Capabilities include scheduling vendor visits through a centralized system, setting up an occupant-facing website and providing access to reports of previous work orders.
- Time and Cost Tracking: Tracks the total cost and time allocated on asset maintenance and work requests to facilitate repair/replace decisions. Invoice for billable expenses while managing non-billable items. Customizable cost categories keep track of the expense of each category, while time tracking shows at a granular level which activities and locations require the most work hours.
- Asset Management: Stores asset manuals, parts lists, make, model, serial number and more on a centralized platform. Logs maintenance history, the total cost of assets, warranties, and acquisition and decommissioning dates.
- Reports: Uncover frequent problems through tracking issues by type, time to respond and time to resolution.Customize reports to work requests or work orders. Focus on chronic and repetitive issues and make the necessary decisions to either repair or replace.
- Work Order: Create work orders and assign them to staff or outsourced vendors on a single interface. Additionally:
- Customize the request types to specific locations.
- Write notes only visible to designated users and the vendor.
- View work orders by status, owner type and priority.
- Attach images and documents, as well as add cost.
Product Ranking
#27
among all
CMMS Software
#75
among all
CMMS Software
User Sentiment Summary
77 reviews
93 reviews
OfficeTrax has a 'great' User Satisfaction Rating of 82% when considering 77 user reviews from 3 recognized software review sites.
Tikkit has a 'excellent' User Satisfaction Rating of 95% when considering 93 user reviews from 3 recognized software review sites.
Awards
Tikkit stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Synopsis of User Ratings and Reviews
Is OfficeTrax the right tool to keep your business operations on track? Recent user reviews suggest that while OfficeTrax offers a solid foundation for asset tracking and maintenance management, it may not be the most innovative or user-friendly option available. Users appreciate the platform's straightforward approach to scheduling preventive maintenance and generating reports, finding it particularly useful for streamlining workflows and reducing reliance on manual processes. The ability to centralize asset information, including maintenance history, is also highlighted as a key strength, enabling better decision-making and resource allocation. However, some users find the interface somewhat dated and less intuitive compared to newer CMMS solutions like Fiix or EZOfficeInventory. Concerns have also been raised about the initial setup process, which some users have described as cumbersome and time-consuming. While OfficeTrax generally receives positive feedback for its core functionality, its lack of advanced features and integrations may limit its appeal for businesses with more complex needs or those seeking a highly customizable solution. Overall, OfficeTrax appears to be a suitable choice for smaller businesses or those new to CMMS, particularly those prioritizing simplicity and ease of implementation over cutting-edge features. Its affordability and focus on fundamental maintenance management tasks make it a practical option for organizations looking to take their first steps towards digital transformation in this domain. However, businesses with larger-scale operations or those requiring more sophisticated functionalities may find other CMMS platforms better equipped to meet their specific requirements.
User reviews from the past year paint a mixed picture. Some users praise Tikkit for its intuitive interface and robust features, particularly its task management system, which allows for easy prioritization and tracking of tasks. Others, however, find the software clunky and difficult to navigate, citing a steep learning curve. A common thread in positive reviews is Tikkit's ability to streamline workflows and improve team collaboration, with users highlighting the centralized platform as a key differentiator that sets it apart from competitors like Asana and Trello. Conversely, negative reviews often point to a lack of flexibility and customization options, making it challenging to adapt the software to specific needs. Overall, Tikkit seems best suited for teams and organizations seeking a comprehensive task management solution with a strong emphasis on collaboration. Its centralized platform and intuitive task management system can be valuable assets for streamlining workflows and improving team productivity. However, its lack of flexibility and customization options may make it a less suitable choice for users with more specialized needs or those who prefer a higher degree of control over their software.
Screenshots
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