Tikkit vs Benchmate

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Our analysts compared Tikkit vs Benchmate based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Benchmate Software Tool

Product Basics

Tikkit is a web-based solution that helps manage work requests and orders, preventive maintenance and vendor tasks, allowing companies to improve return on investment. It focuses on asset management for the real-estate industry, with an occupant portal that helps streamline communication processes. It offers a free trial period so users can experience the customization, features and adaptability before committing.
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Benchmate is a comprehensive software solution designed to streamline maintenance management tasks, particularly in the realm of Computerized Maintenance Management Systems (CMMS). It is ideally suited for industries such as manufacturing, facilities management, and utilities, where efficient maintenance operations are crucial. The software offers robust features like work order management, preventive maintenance scheduling, and inventory control, which enhance operational efficiency and reduce downtime. Users appreciate its user-friendly interface and the ability to customize reports, which provides valuable insights into maintenance activities. Benchmate stands out for its affordability and ease of implementation compared to similar products, making it an attractive option for small to medium-sized enterprises. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored pricing quote. Overall, Benchmate is a reliable and effective tool for organizations seeking to optimize their maintenance processes.
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Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
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Documentation
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Live Online
Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
Phone
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FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Work Mobile: Create and assign work orders, communicate with occupants and vendors, and manage occupant requests and leads on a single interface at any time and any place. 
  • Stay in the Loop: Get notified by email or text messages when a comment is added, a label is changed or a technician makes any other updates. 
  • Integrate With Email: Receive, manage and track work orders via email, syncing across devices, secure work order email messages using location-based tracking,and communicate with occupants and vendors via email without asking them to install or log in to a system.  
  • Streamline Communication: Communicate with occupants and vendors through email or the web, based on the mode of communication used for a request. They can communicate through comments left on work orders to receive specific requirements. 
  • Boost ROI: Save more on operating expenses and improve time-to-resolution with PM scheduling and maintenance. 
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  • Improved Efficiency: Benchmate streamlines maintenance workflows, reducing downtime and increasing productivity by automating routine tasks and scheduling.
  • Cost Reduction: By optimizing maintenance schedules and preventing equipment failures, Benchmate helps lower repair costs and extend asset lifespan.
  • Enhanced Compliance: The software ensures adherence to industry regulations by maintaining accurate records and generating compliance reports effortlessly.
  • Data-Driven Decisions: Benchmate provides insightful analytics and reports, enabling informed decision-making based on real-time data and historical trends.
  • Resource Optimization: Efficiently allocate labor and materials by tracking inventory levels and workforce availability, minimizing waste and maximizing output.
  • Increased Accountability: Assign tasks and track progress with ease, fostering a culture of responsibility and transparency among team members.
  • Proactive Maintenance: Transition from reactive to preventive maintenance strategies, reducing unexpected breakdowns and improving equipment reliability.
  • Scalability: Benchmate grows with your organization, accommodating increasing workloads and expanding operations without compromising performance.
  • Centralized Information: Access all maintenance data from a single platform, ensuring consistency and reducing the risk of information silos.
  • Customizable Workflows: Tailor the software to fit your specific operational needs, enhancing user experience and aligning with business processes.
  • Improved Communication: Facilitate seamless communication between departments and teams, ensuring everyone is aligned and informed.
  • Reduced Human Error: Automate repetitive tasks and data entry, minimizing the risk of mistakes and improving overall accuracy.
  • Enhanced Safety: Regular maintenance and inspections reduce the likelihood of accidents, promoting a safer work environment.
  • Real-Time Monitoring: Keep track of equipment status and maintenance activities in real-time, allowing for quick response to any issues.
  • Mobile Accessibility: Access Benchmate from any device, enabling field technicians to update tasks and access information on the go.
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  • Preventive Maintenance Scheduling: Offers a calendar or daisy-chained templates to send maintenance reminders in a series based on due dates. Set up PM plans with repeating requests and automatically label and clean up pending PMs in the backlog. 
  • Vendor Management: Allows vendors a complete and consolidated view of work orders. They can directly contact using comments and images through work orders or emails. 
  • Occupant Portal: Helps capture occupant requests for service and send update notifications on the progress of tenant requests. Capabilities include scheduling vendor visits through a centralized system, setting up an occupant-facing website and providing access to reports of previous work orders. 
  • Time and Cost Tracking: Tracks the total cost and time allocated on asset maintenance and work requests to facilitate repair/replace decisions. Invoice for billable expenses while managing non-billable items. Customizable cost categories keep track of the expense of each category, while time tracking shows at a granular level which activities and locations require the most work hours. 
  • Asset Management: Stores asset manuals, parts lists, make, model, serial number and more on a centralized platform. Logs maintenance history, the total cost of assets, warranties, and acquisition and decommissioning dates. 
  • Reports: Uncover frequent problems through tracking issues by type, time to respond and time to resolution.Customize reports to work requests or work orders. Focus on chronic and repetitive issues and make the necessary decisions to either repair or replace. 
  • Work Order: Create work orders and assign them to staff or outsourced vendors on a single interface. Additionally: 
    •  Customize the request types to specific locations. 
    •  Write notes only visible to designated users and the vendor. 
    •  View work orders by status, owner type and priority. 
    •  Attach images and documents, as well as add cost. 
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  • Equipment Management: Identify and describe each piece of equipment, its components, spare parts, maintenance history and documents on a single screen. 
  • Work Order Management: Schedule and track planned maintenance activities. Add equipment information, time and date, and related documents for each task. Reschedule activities automatically once completed. 
  • Maintenance History: Store maintenance history of all equipment describing both planned and unplanned jobs. Generate equipment reports specifying dates, job descriptions, parts used, costs, cause codes, user and technician comments, and labor time. 
  • Personal Digital Assistant: Capture maintenance activity and equipment conditions for scheduled and on-the-floor jobs in real time on the Janam XM66 Mobile Computer. Assign jobs to technicians and display them in lists downloaded to the PDA module. Upload PDA data to the service log screen when the PDA is docked. 
  • Trouble Calls: Request timely maintenance service through a dedicated screen. Provide access to operators, production supervisors, engineers and managers. 
  • Service Log: Close jobs like preventive maintenance activities, work orders and trouble calls. Record unplanned and planned maintenance jobs. 
  • Spare Parts: Describe each spare part including quantity-on-hand, storage location, associated equipment and costs. 
  • Advanced Inventory and Purchasing: Manage spare parts inventory. Integrate with the optional barcode/inventory module. Issue, return and adjust parts on a single screen. Access audit trails for all parts transactions. Summarize purchases, orders, prices, total value and requisitions from one dashboard. 
  • Reports: View all scheduled jobs that have not been completed prior to a scheduled date in the backlog report. Find all maintenance requests including work orders and trouble calls that have not been scheduled in the maintenance requests report. 
  • PM Scheduling Enhancements: Schedule PMs by equipment use (e.g. by count or hours). List PMs scheduled by use with the most recent meter data to show the current completion level of a job. Automatically change PM status to waiting until the job is closed. 
  • Barcodes: Track and count parts by integrating with a hand-held barcode scanner and print spare parts labels directly from the screen. View quantity-on-hand and status information about current spare parts. 
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Product Ranking

#75

among all
CMMS Software

#110

among all
CMMS Software

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User Sentiment Summary

Excellent User Sentiment 93 reviews
Poor User Sentiment 1 reviews
95%
of users recommend this product

Tikkit has a 'excellent' User Satisfaction Rating of 95% when considering 93 user reviews from 3 recognized software review sites.

40%
of users recommend this product

Benchmate has a 'poor' User Satisfaction Rating of 40% when considering 1 user reviews from 1 recognized software review sites.

4.3 (7)
n/a
4.77 (43)
n/a
4.8 (43)
2.0 (1)

Awards

Tikkit stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

No awards.

Synopsis of User Ratings and Reviews

Easy to Use: Users praise Tikkit for its user-friendly interface, finding it simple to navigate and understand, even for those unfamiliar with CMMS software.
Mobile Accessibility: The mobile app receives positive feedback for its convenience, allowing technicians to access work orders and update information from any location.
Improved Communication: Tikkit facilitates better communication between maintenance teams and other departments, streamlining workflows and reducing downtime.
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Ease of Use: Benchmate is consistently praised for its user-friendly interface, making it simple for teams to adapt and start using the system efficiently.
Mobile Accessibility: Equipped with a mobile app, Benchmate allows technicians to access work orders, update job statuses, and record data directly from the field, enhancing real-time data accuracy and team responsiveness.
Improved Productivity: By streamlining maintenance workflows and providing tools for proactive maintenance scheduling, Benchmate helps businesses reduce downtime and optimize resource allocation, leading to increased productivity.
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Limited Customization: Users have expressed frustration over the inflexibility of Tikkit's platform, particularly when it comes to tailoring the software to their specific needs. For example, some users have reported difficulties in customizing reports or creating unique workflows.
Mobile App Functionality: While Tikkit does offer a mobile app, some users have found its functionality to be lacking compared to the desktop version. This can be a significant drawback for technicians who rely on mobile devices for their work.
Customer Support Response Times: Some users have reported experiencing delays in receiving support from Tikkit. This can be particularly frustrating when dealing with urgent technical issues that require immediate attention.
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Limited Features: Benchmate may lack some advanced features commonly found in other CMMS software, potentially limiting its ability to handle complex maintenance operations.
Poor User Reviews: Benchmate has garnered a low user satisfaction rating, with only 40% of users indicating they would recommend the product, suggesting potential usability issues or lack of desired functionality.
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User reviews from the past year paint a mixed picture. Some users praise Tikkit for its intuitive interface and robust features, particularly its task management system, which allows for easy prioritization and tracking of tasks. Others, however, find the software clunky and difficult to navigate, citing a steep learning curve. A common thread in positive reviews is Tikkit's ability to streamline workflows and improve team collaboration, with users highlighting the centralized platform as a key differentiator that sets it apart from competitors like Asana and Trello. Conversely, negative reviews often point to a lack of flexibility and customization options, making it challenging to adapt the software to specific needs. Overall, Tikkit seems best suited for teams and organizations seeking a comprehensive task management solution with a strong emphasis on collaboration. Its centralized platform and intuitive task management system can be valuable assets for streamlining workflows and improving team productivity. However, its lack of flexibility and customization options may make it a less suitable choice for users with more specialized needs or those who prefer a higher degree of control over their software.

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Is Benchmate the benchmark for CMMS software? User reviews from the last year are limited, but paint a mixed picture. Some users appreciate its simplicity, particularly for small to medium-sized businesses. They highlight features like work order management, preventive maintenance scheduling, and asset tracking as key strengths, enabling them to streamline maintenance operations and reduce downtime. However, a glaring weakness is the lack of transparency in pricing, requiring potential customers to contact Benchmate for a quote, which can be a deterrent for those who value upfront information. Furthermore, the limited number of reviews raises concerns about the software's suitability for larger enterprises with more complex needs. While Benchmate promotes its ease of use and comprehensive features, the absence of detailed user feedback makes it difficult to ascertain its true capabilities and effectiveness compared to competitors like Fiix or UpKeep. This lack of user-generated content creates an information gap, making it challenging to confidently assess Benchmate's overall value proposition. Therefore, Benchmate appears best suited for smaller organizations seeking a straightforward CMMS solution, but larger businesses may need to investigate further to determine if it meets their specific requirements.

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