Tikkit vs Maintenance Care
Last Updated:Our analysts compared Tikkit vs Maintenance Care based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
Tikkit is a web-based solution that helps manage work requests and orders, preventive maintenance and vendor tasks, allowing companies to improve return on investment. It focuses on asset management for the real-estate industry, with an occupant portal that helps streamline communication processes. It offers a free trial period so users can experience the customization, features and adaptability before committing.
Maintenance Care is a SaaS solution built on a foundation of work order management, preventive maintenance and asset tracking. It’s designed to manage tasks in three steps and includes various integration capabilities to expand workflow options.
It supports unlimited user profiles, providing the flexibility to rope in departments outside of maintenance, such as accounting, for company-wide visibility into asset and maintenance costs and data.
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Android
Chromebook
Windows
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Android
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Cloud
On-Premise
Mobile
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On-Premise
Mobile
we're gathering data
HMS Host
Nationwide
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Product Assistance
Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Product Insights
- Work Mobile: Create and assign work orders, communicate with occupants and vendors, and manage occupant requests and leads on a single interface at any time and any place.
- Stay in the Loop: Get notified by email or text messages when a comment is added, a label is changed or a technician makes any other updates.
- Integrate With Email: Receive, manage and track work orders via email, syncing across devices, secure work order email messages using location-based tracking,and communicate with occupants and vendors via email without asking them to install or log in to a system.
- Streamline Communication: Communicate with occupants and vendors through email or the web, based on the mode of communication used for a request. They can communicate through comments left on work orders to receive specific requirements.
- Boost ROI: Save more on operating expenses and improve time-to-resolution with PM scheduling and maintenance.
- Streamline Work Orders: Generate work orders automatically by modifying and approving maintenance requests. Include due dates and assignees while approving requests to schedule work orders.
- Centralize Asset Data: Store extensive details in asset profiles to track critical information in one place. Track manufacturing details, purchase dates, life expectancy, ROI data, depreciation and more for any asset logged in the system.
- Derive Valuable Insights: Turn maintenance and asset records into actionable insights through scheduled or ad-hoc reporting. Set delivery options while scheduling reports to automatically provide managers and key stakeholders with the data they need.
- Mobilize Technicians: Empower maintenance technicians with system access from anywhere. Enable them to pull up asset information, including manufacturer, model, maintenance history, available parts and more, on-site.
- Customize Workflows: Set up work order and preventive maintenance tasks with custom fields and triggers to create automations and restrictions.
- Avert Equipment Failure: Schedule maintenance and receive automated reminders. Stay on top of preventive vs. run-to-failure maintenance to avoid equipment failure and extend asset life spans.
- Regulate Contracts: Digitally store, manage and retrieve contracts using vendor and customer management capabilities. Sort through contracts in list views to quickly identify ending contracts and regulate renewals.
- Scale Any Time: Take advantage of unlimited user profiles to scale operations up or down as needed.
- Expand Capabilities: Integrate several third-party applications with out-of-the-box compatibility or create custom integrations through API access to connect maintenance data with other business operations.
- Enhance Security: Keep confidential information safe with various back-end protocols like data-at-rest encryption and custom session timeout management. Configure varying security protocols for location- and role-based access.
- Preventive Maintenance Scheduling: Offers a calendar or daisy-chained templates to send maintenance reminders in a series based on due dates. Set up PM plans with repeating requests and automatically label and clean up pending PMs in the backlog.
- Vendor Management: Allows vendors a complete and consolidated view of work orders. They can directly contact using comments and images through work orders or emails.
- Occupant Portal: Helps capture occupant requests for service and send update notifications on the progress of tenant requests. Capabilities include scheduling vendor visits through a centralized system, setting up an occupant-facing website and providing access to reports of previous work orders.
- Time and Cost Tracking: Tracks the total cost and time allocated on asset maintenance and work requests to facilitate repair/replace decisions. Invoice for billable expenses while managing non-billable items. Customizable cost categories keep track of the expense of each category, while time tracking shows at a granular level which activities and locations require the most work hours.
- Asset Management: Stores asset manuals, parts lists, make, model, serial number and more on a centralized platform. Logs maintenance history, the total cost of assets, warranties, and acquisition and decommissioning dates.
- Reports: Uncover frequent problems through tracking issues by type, time to respond and time to resolution.Customize reports to work requests or work orders. Focus on chronic and repetitive issues and make the necessary decisions to either repair or replace.
- Work Order: Create work orders and assign them to staff or outsourced vendors on a single interface. Additionally:
- Customize the request types to specific locations.
- Write notes only visible to designated users and the vendor.
- View work orders by status, owner type and priority.
- Attach images and documents, as well as add cost.
- Maintenance Requests: Use a desktop shortcut or mobile app to quickly access and submit maintenance request forms. Provide access to employees or other facility occupants to receive requests from outside the maintenance department.
- Request Form: Enable employees, customers or building occupants to submit maintenance requests online through a customizable, branded request portal.
- Duplication Checker: Alert submitters to possible duplicate requests. Automatically provide details for existing requests, including building, room and issue information, to reduce duplicates.
- Sticky Notes: List custom notes for scheduled preventive maintenance on the request form page, such as shutting off water lines at a specific date and time, to avoid unnecessary maintenance requests.
- Work Order Management: Create, review and manage work orders in a single space. Edit and approve requests to automatically transition them into open work orders.
- Signature & Timestamp: Add name, date and time to work orders when making changes or tracking progress with the click of a single button based on the individual user profile editing the work order.
- Audit Log: Track every change ever made to work orders — with or without signature and timestamp notes — including user, date and time directly in work order histories.
- Push Notifications: Set up push notifications for individuals based on task type and location to automatically alert the correct employees about new work orders.
- Preventive Maintenance: Create and schedule unlimited preventive maintenance tasks.
- Scheduler: Set recurring preventive maintenance schedules. Use list and calendar views to filter preventive maintenance tasks by various parameters, such as date, type, location and asset.
- Templates: Build preventive maintenance schedules using pre-built or custom templates.
- Triggers: Set time-based preventive maintenance triggers to automatically schedule tasks and assign technicians or third-party vendors.
- Multi-Facility Master Schedules: Develop a master preventive maintenance schedule for multiple facilities. Allow individual locations to modify and reschedule tasks. Approve or override modifications in the master schedule.
- Summary Questionnaires: Design custom summary questionnaires with checklists and closed- and open-ended questions. Automatically generates PDFs and attaches them to preventive maintenance tasks upon submission.
- Asset Management: Log and manage detailed asset records to make decisions based on useful life, recorded maintenance history, inflation percentage, replacement cost and more.
- Part Linking: Link parts and equipment from inventory to specific assets they’re commonly used to maintain.
- Downtime Tracker: Track downtime automatically for specific assets based on work orders tied to the piece of equipment. Check asset details to see the duration between when a work order opens and closes.
- History: Access complete asset histories, including maintenance and issues. Check frequency and type of maintenance to determine if there’s an underlying problem causing unnecessary downtime.
- Barcoding: Generate unique barcode stickers for all assets stored within the system. Scan barcodes using the mobile app to pull up asset information, such as maintenance history, on location.
- Task List: View work orders and preventive maintenance tasks together in one complete list view. Filter through various parameters to quickly find specific tasks.
- Customizable Fields: Enable customized, interactive fields on tasks. Set stipulations that prevent maintenance members from closing work orders and preventive maintenance tasks before filling out all fields.
- Employee Calendar: Users can review and manage tasks specifically assigned to their profiles through an interactive, color-coded calendar view.
- Reporting & Analytics: Run hundreds of predefined reports, such as task stats on average days to close work orders, or generate custom analytics. Schedule reports for any duration and assignee to automatically deliver insights to specific employees.
- Embedded Tableau Integration: Integrate and embed Tableau directly into the system to further assist with data analysis and decision-making.
- Mobile App: Access nearly all capabilities from native Android and iOS apps. Pull up and edit maintenance requests, work orders, preventive maintenance tasks, asset information and more from the field.
- Integrations: Integrate with Amazon’s Alexa or use Zapier and API access to build custom integrations, refining workflows to incorporate hundreds of other business platforms.
- 3DVR: Receive a customized, 3D virtual reality facility map including assets. Pull up real-time asset information directly within the map.
- Temperature Sensors: Attach temperature sensors to assets and set triggers to receive real-time notifications when asset temperatures rise out of range. Address overheating issues before they become major malfunctions.
Product Ranking
#75
among all
CMMS Software
#20
among all
CMMS Software
Analyst Rating Summary
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we're gathering data
25
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70
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80
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Tikkit
Maintenance Care
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User Sentiment Summary
93 reviews
165 reviews
Tikkit has a 'excellent' User Satisfaction Rating of 95% when considering 93 user reviews from 3 recognized software review sites.
Maintenance Care has a 'excellent' User Satisfaction Rating of 93% when considering 165 user reviews from 2 recognized software review sites.
4.3 (7)
4.6 (78)
4.77 (43)
n/a
4.8 (43)
4.7 (87)
Awards
Tikkit stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Maintenance Care stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Synopsis of User Ratings and Reviews
User reviews from the past year paint a mixed picture. Some users praise Tikkit for its intuitive interface and robust features, particularly its task management system, which allows for easy prioritization and tracking of tasks. Others, however, find the software clunky and difficult to navigate, citing a steep learning curve. A common thread in positive reviews is Tikkit's ability to streamline workflows and improve team collaboration, with users highlighting the centralized platform as a key differentiator that sets it apart from competitors like Asana and Trello. Conversely, negative reviews often point to a lack of flexibility and customization options, making it challenging to adapt the software to specific needs. Overall, Tikkit seems best suited for teams and organizations seeking a comprehensive task management solution with a strong emphasis on collaboration. Its centralized platform and intuitive task management system can be valuable assets for streamlining workflows and improving team productivity. However, its lack of flexibility and customization options may make it a less suitable choice for users with more specialized needs or those who prefer a higher degree of control over their software.
Maintenance Care is a robust yet user-friendly SaaS-based CMMS. When it comes to managing work orders and maintenance requests, navigating the system, scheduling preventive maintenance tasks, and using the mobile app, users' sentiments are overwhelmingly positive. Nearly every user review mentions the system's ease of use, with only a few adding that it sometimes includes too many options, making it time-consuming, if still simple. While users classified tasks, asset management, robustness and reporting as cons more often than not, a majority of those reviews still included positive comments about the respective modules. Additionally, the cons from user reviews are at slimmer margins than the pros. With scalability through unlimited user access, Maintenance Care is a great CMMS choice for any sized company with the ability to navigate and analyze complex reporting.
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