WebTMA vs Tikkit
Last Updated:Our analysts compared WebTMA vs Tikkit based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
Product Assistance
Product Insights
- Enhanced Efficiency: WebTMA streamlines maintenance operations by automating routine tasks, reducing the time spent on manual data entry and allowing staff to focus on more critical activities.
- Improved Asset Management: The software provides detailed insights into asset performance and lifecycle, enabling informed decisions about repairs, replacements, and upgrades.
- Cost Reduction: By optimizing maintenance schedules and preventing equipment failures, WebTMA helps organizations minimize downtime and reduce repair costs.
- Regulatory Compliance: WebTMA assists in maintaining compliance with industry regulations by keeping accurate records of maintenance activities and inspections.
- Data-Driven Decision Making: The platform offers comprehensive reporting and analytics tools, allowing managers to make informed decisions based on real-time data.
- Scalability: WebTMA can grow with your organization, accommodating increased assets and users without sacrificing performance or functionality.
- Enhanced Communication: The software facilitates better communication between maintenance teams and other departments through integrated messaging and notification systems.
- Resource Optimization: WebTMA helps allocate resources more effectively by providing insights into labor and material usage, ensuring optimal deployment of personnel and inventory.
- Proactive Maintenance: The system supports predictive maintenance strategies by analyzing historical data to forecast potential equipment failures before they occur.
- Customizable Workflows: WebTMA allows organizations to tailor workflows to their specific needs, ensuring that processes align with operational goals and industry best practices.
- Mobile Accessibility: With mobile access, technicians can update work orders and access asset information on-the-go, increasing productivity and reducing response times.
- Enhanced Safety: By ensuring regular maintenance and inspections, WebTMA contributes to a safer working environment, reducing the risk of accidents and equipment malfunctions.
- Centralized Information: The platform consolidates all maintenance-related data into a single, accessible location, improving data accuracy and reducing the risk of information silos.
- Vendor Management: WebTMA streamlines vendor interactions by tracking service contracts, performance, and costs, ensuring that external services are managed effectively.
- Environmental Impact Reduction: By optimizing resource use and extending asset lifecycles, WebTMA supports sustainability initiatives and reduces the environmental footprint of maintenance operations.
- Work Mobile: Create and assign work orders, communicate with occupants and vendors, and manage occupant requests and leads on a single interface at any time and any place.
- Stay in the Loop: Get notified by email or text messages when a comment is added, a label is changed or a technician makes any other updates.
- Integrate With Email: Receive, manage and track work orders via email, syncing across devices, secure work order email messages using location-based tracking,and communicate with occupants and vendors via email without asking them to install or log in to a system.
- Streamline Communication: Communicate with occupants and vendors through email or the web, based on the mode of communication used for a request. They can communicate through comments left on work orders to receive specific requirements.
- Boost ROI: Save more on operating expenses and improve time-to-resolution with PM scheduling and maintenance.
- Request Management: Track assignments and submissions on work requests to improve customer service and increase response times. Use customizable request forms to collect as many details as needed.
- Materials Management: Monitor and manage materials efficiently. Organize and track inventory from quote creation to parts issuing against work or sales orders.
- Custodial Management: Simplify custodial operations throughout the organization. Streamline custodial staff activities, workflow processes and cleaning supplies on a single dashboard to monitor costs.
- Executive Dashboard: Get real-time access to critical information and make data-driven decisions. View KPIs in various formats such as charts, graphs, tables and digital gauges.
- Fleet Management: Track vehicle information, reservations, charges and rentals to maximize the value of fleets and motor pools.
- GIS Integration: Get geospatial context for maintenance operations and asset locations by integrating with geographical information systems (GIS). View workloads and location information, including asset and infrastructure history, on a digital map.
- Archive and Purge: Group data into smaller batches and control visibility over important information by archiving or purging when necessary. Tag individual records to make them ineligible for archiving.
- IT Service Management: Account for assets required for network and IT infrastructure, like computers, switches, routers and software. Review parts costs, work orders and depreciation values for peripheral equipment, computer networks and software.
- Report Manager and Report Writer: Generate on-screen reports and print, download or send to Microsoft Excel. Use pre-formatted report templates or modify as per organizational requirements.
- Preventive Maintenance Scheduling: Offers a calendar or daisy-chained templates to send maintenance reminders in a series based on due dates. Set up PM plans with repeating requests and automatically label and clean up pending PMs in the backlog.
- Vendor Management: Allows vendors a complete and consolidated view of work orders. They can directly contact using comments and images through work orders or emails.
- Occupant Portal: Helps capture occupant requests for service and send update notifications on the progress of tenant requests. Capabilities include scheduling vendor visits through a centralized system, setting up an occupant-facing website and providing access to reports of previous work orders.
- Time and Cost Tracking: Tracks the total cost and time allocated on asset maintenance and work requests to facilitate repair/replace decisions. Invoice for billable expenses while managing non-billable items. Customizable cost categories keep track of the expense of each category, while time tracking shows at a granular level which activities and locations require the most work hours.
- Asset Management: Stores asset manuals, parts lists, make, model, serial number and more on a centralized platform. Logs maintenance history, the total cost of assets, warranties, and acquisition and decommissioning dates.
- Reports: Uncover frequent problems through tracking issues by type, time to respond and time to resolution.Customize reports to work requests or work orders. Focus on chronic and repetitive issues and make the necessary decisions to either repair or replace.
- Work Order: Create work orders and assign them to staff or outsourced vendors on a single interface. Additionally:
- Customize the request types to specific locations.
- Write notes only visible to designated users and the vendor.
- View work orders by status, owner type and priority.
- Attach images and documents, as well as add cost.
Product Ranking
#56
among all
CMMS Software
#75
among all
CMMS Software
User Sentiment Summary
33 reviews
93 reviews
WebTMA has a 'great' User Satisfaction Rating of 88% when considering 33 user reviews from 2 recognized software review sites.
Tikkit has a 'excellent' User Satisfaction Rating of 95% when considering 93 user reviews from 3 recognized software review sites.
Awards
Tikkit stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Synopsis of User Ratings and Reviews
Is WebTMA the web to your heart when it comes to CMMS software? User reviews from the past year indicate a mixed bag. WebTMA shines with its robust task and preventive maintenance modules, allowing for efficient management of maintenance activities. Users rave about the user-friendly interface and ease of navigation, making it accessible even for beginners. The advanced reporting features and personalized dashboards empower users with valuable insights and data visualization. However, a significant drawback is the slow pace of updates for self-hosted customers, leaving them trailing behind their SaaS counterparts. Some users have also reported inconsistencies with service level agreements, with ticket resolution times ranging from days to months. WebTMA's strength lies in its comprehensive functionality and user-friendliness, making it a suitable option for organizations of all sizes. The software's ability to streamline maintenance tasks, generate insightful reports, and provide a customizable experience has garnered praise from users. For instance, one user highlighted the software's consistency across screens, stating that "once you learn the basic navigation, you can handle virtually anything in the system." However, the slow update cycle for self-hosted deployments and occasional issues with service level agreements are areas that potential users should carefully consider. WebTMA is best suited for organizations that prioritize a user-friendly interface, comprehensive functionality, and robust reporting capabilities. Its strengths in task management, preventive maintenance, and data visualization make it an asset for businesses looking to optimize their maintenance operations. However, organizations that require frequent updates or have strict service level agreements may want to explore alternative options or consider the SaaS version of WebTMA.
User reviews from the past year paint a mixed picture. Some users praise Tikkit for its intuitive interface and robust features, particularly its task management system, which allows for easy prioritization and tracking of tasks. Others, however, find the software clunky and difficult to navigate, citing a steep learning curve. A common thread in positive reviews is Tikkit's ability to streamline workflows and improve team collaboration, with users highlighting the centralized platform as a key differentiator that sets it apart from competitors like Asana and Trello. Conversely, negative reviews often point to a lack of flexibility and customization options, making it challenging to adapt the software to specific needs. Overall, Tikkit seems best suited for teams and organizations seeking a comprehensive task management solution with a strong emphasis on collaboration. Its centralized platform and intuitive task management system can be valuable assets for streamlining workflows and improving team productivity. However, its lack of flexibility and customization options may make it a less suitable choice for users with more specialized needs or those who prefer a higher degree of control over their software.
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