M-Files vs OpenText ECM

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Our analysts compared M-Files vs OpenText ECM based on data from our 400+ point analysis of CMS Software, user reviews and our own crowdsourced data from our free software selection platform.

M-Files Software Tool

Product Basics

M-Files is a document management software that helps businesses organize, manage, and track their documents. It provides a centralized repository for all documents, making them easily accessible to authorized users. M-Files is most suited for businesses that need to improve their document management processes and increase collaboration among employees.

Some of the key benefits of using M-Files include improved document organization, increased productivity, enhanced security, and better compliance. Popular features of M-Files include its intuitive user interface, powerful search capabilities, and integration with other business applications. Compared to similar products, M-Files is known for its ease of use, flexibility, and scalability.

M-Files offers a range of pricing options to suit different business needs. The price range typically varies depending on the number of users, the level of support required, and the specific features needed. Payment is typically made on an annual or monthly basis.

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OpenText ECM is an enterprise content management (ECM) software that helps organizations manage, store, and retrieve their digital content. It's designed for businesses of all sizes and industries, but it's particularly well-suited for those with large volumes of unstructured data. OpenText ECM offers a wide range of features, including document management, records management, workflow automation, and collaboration tools. It also integrates with a variety of other business applications, making it a versatile solution for managing content across the enterprise.

Some of the key benefits of using OpenText ECM include improved productivity, reduced costs, and increased compliance. The software can help organizations automate their content-related processes, which can free up employees to focus on more strategic tasks. It can also help organizations reduce their storage costs by consolidating their content into a single, centralized repository. And finally, OpenText ECM can help organizations meet their compliance requirements by providing them with the tools they need to manage their records effectively.

OpenText ECM is a popular choice for organizations looking for an ECM solution. It's a mature product with a proven track record, and it's backed by a strong vendor. However, it's important to note that OpenText ECM is a complex product, and it can be expensive to implement and maintain. Organizations should carefully consider their needs and budget before investing in OpenText ECM.

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Product Insights

  • Centralized Document Repository: M-Files consolidates all your documents and information into a single, secure location, eliminating the need for multiple storage systems and reducing the risk of data loss.
  • Improved Collaboration: M-Files enables seamless collaboration by allowing multiple users to access and edit documents simultaneously, ensuring everyone is working on the most up-to-date version.
  • Enhanced Security: M-Files provides robust security measures to protect your sensitive data, including access control, encryption, and audit trails, ensuring compliance with industry regulations.
  • Increased Productivity: M-Files streamlines document management processes, reducing the time spent searching for and retrieving information, allowing you to focus on more strategic tasks.
  • Improved Decision-Making: M-Files provides a comprehensive view of your documents and information, enabling you to make informed decisions based on accurate and up-to-date data.
  • Reduced Costs: M-Files eliminates the need for physical storage, reduces IT maintenance costs, and improves efficiency, resulting in significant cost savings.
  • Enhanced Compliance: M-Files helps organizations meet regulatory compliance requirements by providing a centralized repository for all documents, ensuring easy access to audit trails and supporting e-discovery processes.
  • Scalability and Flexibility: M-Files is highly scalable, allowing you to manage large volumes of documents and adapt to changing business needs, ensuring a future-proof solution.
  • Improved Customer Service: M-Files provides a central repository for customer-related documents, enabling quick and efficient access to information, resulting in enhanced customer satisfaction.
  • Streamlined Business Processes: M-Files integrates with other business systems, such as ERP and CRM, automating document-related tasks and streamlining business processes.
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  • Enhanced Collaboration: OpenText ECM streamlines document sharing and collaboration, enabling teams to work together seamlessly on projects, regardless of location or device.
  • Improved Productivity: By automating document-related tasks, OpenText ECM frees up employees' time, allowing them to focus on more strategic initiatives.
  • Reduced Costs: OpenText ECM eliminates the need for physical storage, reducing overhead costs and freeing up valuable office space.
  • Increased Compliance: OpenText ECM provides robust security features and compliance tools, ensuring that sensitive information is protected and regulatory requirements are met.
  • Improved Decision-Making: OpenText ECM provides centralized access to all relevant documents, empowering decision-makers with the information they need to make informed choices.
  • Enhanced Customer Service: OpenText ECM enables organizations to quickly and easily access customer information, improving response times and overall customer satisfaction.
  • Streamlined Business Processes: OpenText ECM integrates with other business systems, automating workflows and eliminating manual processes, resulting in increased efficiency and reduced errors.
  • Improved Risk Management: OpenText ECM provides comprehensive audit trails and version control, ensuring that changes to documents are tracked and unauthorized access is prevented.
  • Enhanced Scalability: OpenText ECM is designed to scale with your organization's needs, ensuring that it can support future growth and expansion.
  • Reduced Environmental Impact: By eliminating the need for paper-based processes, OpenText ECM contributes to environmental sustainability.
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  • Content Management: Access content like documents, emails, order numbers, client information and project details even when stored in different systems. Reduce the risk of file duplication or simultaneous file revision with greater content visibility and intelligent collaboration tools. 
  • Project Management: Efficiently manage project estimates, schedules, reports and deliverables stored in different folders and systems. Files are automatically updated to the latest versions, ensuring everyone is on the same page. 
  • Document Management: Sort documents by type and track file activity. Allow employees to search for documents from any device, regardless of the location. 
  • Workflow Automation: Set systems to automatically follow company procedures. Search and find information from any stage of work to shorten audit cycles. 
  • Content Collaboration: Use metadata and AI to locate documents and share them internally and externally through secure file-sharing. Invite clients to collaborate on relevant files from anywhere. Provide social and chat features via Hubshare. Approve, co-author or sign updated versions of files with clients. 
  • Compliance Enforcement: Ensure all employees, offices and work projects conform to organizational policies and practices. Automate data retention across files and teams. Provide role-based access to users to avoid data leakage. 
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  • Information Management: Organize, integrate and protect data in inbound and outbound communications. Easily scale operations by moving workloads to the cloud, eliminating data silos. 
  • Intelligent Enterprise Capture: Automatically digitize incoming content. Support optical character recognition (OCR), content classification and content routing. Convert paper files into interactive electronic formats. 
  • Connected Workspaces: Customizable virtual workspaces allow employees to share and access necessary content and accomplish common tasks. Use pre-built templates to maintain consistency across files. 
  • Smart View User Interface: Interact directly with content from office productivity applications on a consolidated, customizable interface. 
  • Records Management: Obtain complete control over the enterprise content lifecycle for both physical and electronic data. Retain and destroy content as needed. 
  • Document Management: A single, secure repository houses all company content. Organize, share and collaborate on files easily with real-time access. 
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Product Ranking

#78

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CMS Software

#200

among all
CMS Software

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Analyst Rating Summary

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Document Management
Platform Capabilities
Integrations and Extensibility
Content Capture
Mobile Capabilities
Compliances
Reports and Analytics
Document Management
Content Capture
AI-Based Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

M-Files
OpenText ECM
+ Add Product + Add Product
AI-Based Capabilities Collaboration Compliances Content Capture Document Management Document Protection Mobile Capabilities Platform Capabilities Reports And Analytics 75 40 83 90 96 58 85 95 72 87 62 100 89 95 83 85 84 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

88%
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User Sentiment Summary

Great User Sentiment 848 reviews
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88%
of users recommend this product

M-Files has a 'great' User Satisfaction Rating of 88% when considering 848 user reviews from 4 recognized software review sites.

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4.3 (146)
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4.3 (184)
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4.6 (371)
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4.1 (147)
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Awards

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SelectHub research analysts have evaluated OpenText ECM and concluded it earns best-in-class honors for AI-Based Capabilities, Compliances and Reports and Analytics.

AI-Based Capabilities Award
Compliances Award
Reports and Analytics Award

Synopsis of User Ratings and Reviews

Intuitive Interface: Users appreciate M-Files' user-friendly interface, which makes it easy to navigate, find documents, and manage permissions.
Centralized Document Repository: M-Files consolidates documents from various sources into a single, organized repository, providing a central hub for document management.
Metadata-Driven Organization: M-Files allows users to define custom metadata fields, enabling them to categorize and organize documents based on specific criteria, enhancing searchability and retrieval.
Version Control and Collaboration: M-Files' version control system ensures that users always have access to the latest document versions, while its collaboration features facilitate seamless document sharing and editing.
Integration with Business Applications: M-Files integrates with popular business applications such as Microsoft Office, Outlook, and SharePoint, streamlining document management workflows.
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Ease of Use: OpenText ECM's intuitive interface and user-friendly design make it easy for users to navigate and manage content, even for those with limited technical expertise.
Robust Search Capabilities: The advanced search functionality allows users to quickly and efficiently locate specific documents or information within the system, saving time and effort.
Centralized Content Management: OpenText ECM provides a central repository for all enterprise content, ensuring that documents are organized, accessible, and secure, eliminating the need for multiple storage locations.
Enhanced Collaboration: The platform facilitates seamless collaboration among team members, allowing them to share, edit, and track changes to documents in real-time, improving productivity and efficiency.
Compliance and Security: OpenText ECM meets industry standards and regulations for data protection and compliance, providing peace of mind that sensitive information is secure and handled responsibly.
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Steep Learning Curve: M-Files' complex interface and feature-rich environment can be overwhelming for users, especially those new to document management systems.
Limited Customization: While M-Files offers some customization options, users have reported that it falls short in meeting specific business requirements and workflows.
Performance Issues: Some users have experienced performance issues, such as slow loading times and occasional crashes, particularly when working with large document sets.
Integration Challenges: Integrating M-Files with other business applications can be complex and time-consuming, requiring significant technical expertise.
Costly Implementation: M-Files' pricing model and implementation costs can be a deterrent for organizations with limited budgets.
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Clunky User Interface: Users complain about an outdated and unintuitive interface that makes it difficult to navigate and find information efficiently.
Limited Customization Options: OpenText ECM offers limited flexibility in customizing workflows and metadata, hindering users' ability to tailor the system to their specific needs.
Performance Issues: Users experience slow loading times and occasional system outages, impacting productivity and hindering timely access to critical information.
Integration Challenges: OpenText ECM struggles to integrate seamlessly with other business applications, leading to data silos and hindering collaboration across departments.
Costly Licensing: Users express concerns about the high cost of licensing and maintenance fees, making it a less cost-effective option compared to other ECM solutions.
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M-Files has received positive user reviews over the past year, with many praising its user-friendly interface, robust search capabilities, and seamless integration with other applications. Users have also highlighted its ability to manage large volumes of documents efficiently, making it a popular choice for businesses of all sizes. Compared to similar products, M-Files stands out for its metadata-driven approach, which allows users to organize and retrieve documents based on their content rather than their location. This feature is particularly valuable for businesses that need to quickly access specific information from a large document repository. Additionally, M-Files' ability to automate document workflows and its support for mobile devices make it a versatile solution for businesses with complex document management needs. Overall, M-Files is a highly recommended document management software for businesses that prioritize ease of use, robust search capabilities, and seamless integration with other applications. Its metadata-driven approach and automation features make it an ideal choice for businesses that need to manage large volumes of documents efficiently and effectively.

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OpenText ECM is a robust and feature-rich ECM solution that has received positive feedback from users in the past year. Its strengths include its scalability, ease of use, and comprehensive feature set. Users appreciate its ability to handle large volumes of data and its intuitive interface, which makes it easy to navigate and manage content. OpenText ECM also offers a wide range of features, including document management, workflow automation, and collaboration tools, which makes it a versatile solution for a variety of businesses. Compared to similar products, OpenText ECM stands out due to its scalability and performance. Users have reported that it can handle large volumes of data without sacrificing performance, which is crucial for businesses that need to manage a large amount of content. Additionally, OpenText ECM's comprehensive feature set and ease of use make it a more attractive option for businesses that need a robust and user-friendly ECM solution. OpenText ECM is best suited for businesses that need a scalable, easy-to-use, and feature-rich ECM solution. Its ability to handle large volumes of data, its intuitive interface, and its comprehensive feature set make it an ideal choice for businesses that need to manage a large amount of content and streamline their business processes.

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