AskNicely vs GetFeedback

Is AskNicely really that nice? User reviews from the past year suggest that it is, but with a few caveats. Customers rave about AskNicely's intuitive interface, reporting capabilities, and top-notch customer support. They find it easy to create and send surveys, and the data visualization tools make it simple to identify trends and areas for improvement. One user even called the reporting "insanely good," highlighting the ability to drill down into specific customer segments and track progress over time. However, some users have expressed frustration with the platform's limited customization options and occasional glitches. What sets AskNicely apart is its focus on driving action from customer feedback. Unlike some competitors that simply collect data, AskNicely encourages users to close the feedback loop by responding to customers and making changes based on their input. This focus on actionability is a major selling point for many users, who appreciate the platform's ability to help them improve customer satisfaction and loyalty. Overall, AskNicely is best suited for businesses that are serious about using customer feedback to drive improvements. Its ease of use, powerful reporting, and action-oriented approach make it a valuable tool for companies of all sizes, but particularly those with a customer-centric culture.

Want to get the real feedback on GetFeedback? User reviews from the past year paint a mixed picture. While many appreciate its user-friendliness and robust reporting features, some have voiced concerns about its customer support and pricing, particularly when integrated with Salesforce. One user even described the cost as "massive." GetFeedback shines in its ease of use. Users highlight the intuitive design and drag-and-drop functionality, making survey creation a breeze even for non-technical folks. The platform's integration with Salesforce is another major plus, allowing businesses to seamlessly connect customer feedback with their CRM data. However, this integration comes at a steep price, which has led some users to explore more affordable alternatives like Usabilla. Another drawback is the limited customization options for survey designs. Users are mostly restricted to predefined templates, which may not satisfy those seeking a more bespoke look and feel. Overall, GetFeedback seems best suited for businesses deeply embedded in the Salesforce ecosystem who prioritize ease of use and insightful reporting over design flexibility and budget. However, companies on a tighter budget or those seeking highly customizable surveys might find better value elsewhere.