Survicate vs SurveySparrow

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Our analysts compared Survicate vs SurveySparrow based on data from our 400+ point analysis of Customer Experience Software, user reviews and our own crowdsourced data from our free software selection platform.

SurveySparrow Software Tool

Product Basics

Survicate is a web and app-based tool built to streamline and optimize customer feedback management. It provides a single hub to store and manage feedback from multiple sources. Users can access insights throughout the customer journey to improve engagement and retention.

It offers collected data via customizable email, link, web and mobile surveys. Track, filter and analyze responses and view automated reports. Its native integration with various CRM platforms allows users to export survey results.
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SurveySparrow is a chat survey platform that helps manage the customer, employee and product experience. It allows users to create intelligent and personalized surveys and share them through SMS, social media, QR codes, email embed codes and unique links. Users can choose themes, upload images, blend colors and fonts, and implement brand aesthetics in the survey.

It helps teams gain valuable insights through an intuitive dashboard, custom reports and text and sentiment analysis. It moderates tasks and automates workflows, centralizing data to provide an omnichannel view across all touchpoints. Users can also access real-time data through offline surveys, video surveys and conversational forms.
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$53 Monthly, Freemium
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Tailored to your specific needs
$29/User, Monthly
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Tailored to your specific needs
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Product Assistance

Documentation
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Live Online
Videos
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Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Highly Customizable: Customize surveys using templates and question types. Change fonts, logos and colors to fit with brand guidelines. 
  • Save Time: Minimize time spent implementing new feedback software. Collate survey responses from multiple sources in one place and use dashboards to filter and analyze data quickly. 
  • Reduce Churn: Identify unhappy customers and initiate automated campaigns to address problems. 
  • Improve Customer Experience: Track trends throughout the customer journey to discover loyalty drivers. Listen to customer responses on product issues and use feedback to make changes. 
  • Accessible Data: Monitor observations from multiple sources and save feedback quickly with a Google Chrome extension. Transcribe and convert audio responses into text. 
  • Free Trial: Access 25 survey responses per month with unlimited users, question types, survey channels and multiple integrations using the free plan. 
  • Quick Implementation: Set up surveys and native integrations in minutes without coding. 
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  • Enhanced Customer Experience: SurveySparrow enables the creation of engaging and interactive surveys, leading to higher response rates and more insightful customer feedback.
  • Improved Employee Engagement: The platform facilitates the gathering of employee feedback, allowing organizations to address concerns, boost morale, and cultivate a more positive work environment.
  • Streamlined Data Collection: SurveySparrow offers a variety of question types and survey distribution methods, simplifying the data collection process and ensuring comprehensive insights.
  • Actionable Insights: The platform provides robust reporting and analytics tools, empowering businesses to translate survey data into actionable strategies for improvement.
  • Increased Productivity: By automating survey creation, distribution, and analysis, SurveySparrow saves time and resources, allowing teams to focus on other critical tasks.
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  • Customizable Templates: Create surveys using over 125 templates and 15 question types, including NPS, CSAT and CES. Modify and save custom survey themes. Insert logos and colors in line with branding. 
  • Dashboards: Monitor survey responses and scores in real time and group answers using word clouds on an intuitive dashboard. Filter responses by dates, question types and survey answers. 
  • Reports and Analytics: Track and analyze individual responses to better understand feedback. View survey statistics, including completion rates, response rates and impressions. Export data to spreadsheets for further analysis. 
  • Smart Surveys: Implement conditional logic in surveys and change questions based on current responses. Use custom actions and redirects to point users to the next step. 
  • Multiple Integrations: Connect data with various native and custom integrations ranging from CRM to analytics and marketing automation. 
  • Alerts and Notifications: Receive automated reports by email. Notify teams to act on customer feedback with instant alerts on Slack or email. 
  • Automated Workflows: Set up automated campaigns triggered by customer responses. Follow up with customers individually to take action. 
  • User Controls: Organize surveys based on project, team or campaign and control who sees survey results by setting permission levels for users. 
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  • Surveys: Create responsive surveys with multiple question types. Add videos, emoticons, gifs and images. Use CSS to customize and design themes, backgrounds, fonts, color palettes and buttons. 
    • Survey Types: Generate multilingual, white-label, conversational and video surveys that are compatible with all devices. Set recurring surveys with daily, weekly and quarterly frequencies.  
    • Sharing: Share surveys via web links, SMS, social media and QR codes, or embed them on websites. 
    • Smart Surveys: Gather feedback from customers without redirecting them to another page. Ask relevant questions by using skip and display logic. Provides pop-up cards, custom parameters, inline embedding and thank you pages. 
    • Library: Browse through the library to utilize pre-existing survey templates. 
    • Preview: Evaluate surveys before launch through the live preview module. 
  • Dashboard: Access reports and responses in real time. Analyze and compare answers to identify recurring trends and patterns. Download files and SPSS reports in PDF format. 
  • Forms: Design mobile-friendly conversational forms to gather customer data. Add multiple question types such as drag and drop, rank order and matrix.  
  • Audience Management: Manage and sort contacts. Create custom lists to segment audiences according to parameters. Set up several sub-accounts within the primary account for multiple product requirements. Import databases from Excel. 
  • Payments: Facilitate secure transactions through online payment forms. Track payments, manage discounts and send automated payment reminders. Encrypt and organize financial data through Stripe. Provides multi-currency support. 
  • Workflow Management: Close loops swiftly by assigning actions according to responses. Design custom workflows and automatically allocate customer feedback to relevant teams. 
  • Security: Ensure safe data storage with custom SSL, IP address tracking and whitelisting, single sign-on, password protection and GDPR compliance.  
  • Integrations: Via API and Webhooks. Connect with third-party applications like Salesforce, WordPress, Slack, Intercom, Zapier, Zendesk, Hubspot and more. 
  • NPS: Measure customer journey across all touchpoints through Net Promoter Score. Share NPS surveys via emails, SMS and in-app. 
    • Segmentation: Create dynamic lists to categorize respondents based on predefined criteria. 
    • Analysis: Monitor NPS and view responses through dynamic dashboards. Analyze customer sentiment to uncover deeper insights. 
    • Survey Throttling: Ensure the same customers aren’t surveyed repeatedly until a configured period. 
    • Response Management: View and manage all responses in a centralized location. Convert responses into tickets and track their status. 
    • Follow-Ups: Add additional follow-up questions and share them with respondents. 
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Product Ranking

#74

among all
Customer Experience Software

#106

among all
Customer Experience Software

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Analyst Rating Summary

57
74
10
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39
77
86
100
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Dashboards and Reporting
Dashboards and Reporting
Platform Capabilities
Integrations and Extensibility
Mobile Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Survicate
SurveySparrow
+ Add Product + Add Product
AI-Based Capabilities Customer And Contacts Management Dashboards And Reporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 10 39 86 44 50 67 73 0 77 100 83 88 92 69 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

60%
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User Sentiment Summary

Excellent User Sentiment 43 reviews
Great User Sentiment 74 reviews
93%
of users recommend this product

Survicate has a 'excellent' User Satisfaction Rating of 93% when considering 43 user reviews from 2 recognized software review sites.

89%
of users recommend this product

SurveySparrow has a 'great' User Satisfaction Rating of 89% when considering 74 user reviews from 2 recognized software review sites.

5.0 (15)
4.75 (14)
4.46 (28)
4.4 (60)

Awards

Survicate stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Ease of Use: Users praise Survicate for its intuitive design and user-friendly interface, making it easy to create and launch surveys without needing technical expertise.
Customization Options: Survicate offers a wide array of customization options, allowing users to tailor surveys to match their brand and specific needs. This includes using logos, custom colors, and personalized messages.
Variety of Question Types: Users appreciate the diverse range of question types available in Survicate, enabling them to collect different kinds of data effectively. Options include multiple choice, open-ended questions, rating scales, and more.
Integrations: Survicate seamlessly integrates with various popular tools and platforms, streamlining workflows and data analysis. Examples include integration with Slack, HubSpot, and Google Analytics.
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Conversational Interface: SurveySparrow's chat-like surveys make respondents feel like they're having a one-on-one conversation, leading to higher engagement and completion rates.
Mobile-First Design: With a mobile-first approach, surveys look great and function seamlessly on any device, ensuring a smooth experience for respondents on the go.
Customization Options: Extensive customization features allow users to tailor surveys to their brand, creating a cohesive and professional look.
Advanced Reporting and Analytics: SurveySparrow provides in-depth reporting and analytics tools, enabling users to gain valuable insights from their survey data.
Integrations: Seamless integrations with popular CRM, email marketing, and other business tools streamline workflows and data management.
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Complicated Interface: Some users have expressed that the platform's interface can be difficult to navigate, especially for those who are new to survey creation or CX tools.
Limited Customization: Users have reported limitations in customizing the look and feel of their surveys, which can be a drawback for those who want to maintain brand consistency or create visually appealing surveys.
Occasional Bugs: While generally considered reliable, some users have encountered occasional bugs or glitches within the platform, which can disrupt workflow and impact data collection.
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Limited Customization: SurveySparrow offers fewer customization options compared to other survey platforms, especially in its free plan. This can be restrictive for users who need to tailor surveys to specific branding or complex question logic.
Reporting Features: Some users find the reporting and analytics features in SurveySparrow to be less comprehensive than those offered by competitors. Generating detailed reports or conducting in-depth data analysis may require exporting data to other tools.
Learning Curve: While SurveySparrow is generally user-friendly, some users report a steeper learning curve compared to other survey platforms, particularly when it comes to utilizing advanced features or navigating the interface for complex survey creation.
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Survicate is a user-friendly platform for gathering and analyzing customer feedback. Users praise its intuitive design and robust features, such as the drag-and-drop survey creator and diverse templates. These features streamline the process of creating and managing surveys, making it a breeze even for those new to such platforms. However, some users have expressed concerns about occasional glitches and limitations in reporting functionalities. What sets Survicate apart is its focus on ease of use and versatility. It offers multiple survey types and distribution channels, including email, website, in-product, and mobile apps, catering to a wide range of needs. This multi-channel approach allows businesses to reach their customers where they are, maximizing response rates and gathering valuable insights. Compared to competitors like Qualtrics and SurveyMonkey, Survicate is often lauded for its affordability and intuitive interface, making it a popular choice for small and medium-sized businesses. However, larger enterprises with more complex requirements might find Survicate's reporting and analytics features somewhat limited. Overall, Survicate is best suited for businesses seeking a user-friendly and affordable solution to collect customer feedback across various channels. Its intuitive design and versatile features make it a valuable tool for improving customer experience and driving business growth.

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SurveySparrow has garnered positive feedback for its user-friendly interface and engaging survey formats, which have been reported to increase response rates. Users appreciate the platform's conversational style, which creates a more enjoyable experience for respondents compared to traditional survey tools. The platform's ease of use has been highlighted as a significant advantage, allowing users to quickly create and distribute surveys without requiring extensive technical expertise. Additionally, SurveySparrow's reporting and analytics features have been praised for providing valuable insights into customer feedback, enabling businesses to make data-driven decisions. While SurveySparrow offers a robust set of features, some users have noted that the platform's pricing can be a barrier for smaller businesses or individuals with limited budgets. Additionally, certain advanced features may require a higher-tier subscription, which may not be accessible to all users. Some users have also expressed a desire for more customization options, particularly in terms of survey design and branding. Despite these limitations, SurveySparrow remains a popular choice for businesses of all sizes due to its ease of use, engaging survey formats, and insightful reporting capabilities. SurveySparrow is particularly well-suited for businesses that prioritize customer experience and engagement. The platform's conversational surveys and user-friendly interface make it an ideal tool for gathering feedback from customers, employees, or any other target audience. Its reporting and analytics features provide valuable insights that can be used to improve products, services, and overall customer satisfaction. Additionally, SurveySparrow's automation capabilities can save businesses time and resources by streamlining the survey process.

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