Home > Dental Software > Legwork > Legwork vs SoftDent

Legwork vs SoftDent

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Our analysts compared Legwork vs SoftDent based on data from our 400+ point analysis of Dental Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Legwork Software Tool
SelectHub Award Winner
SoftDent Software Tool
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Product Basics

Legwork is a comprehensive software solution designed to streamline dental communications and manage various tasks within dental practices. It excels in automating appointment reminders, patient recalls, and feedback collection, thereby enhancing patient engagement and operational efficiency. This software is particularly well-suited for dental practices seeking to improve their communication processes and patient management systems, as it offers a user-friendly interface and robust functionality tailored to the dental industry.

Key benefits of Legwork include increased patient retention, reduced no-show rates, and improved overall patient satisfaction. Popular features encompass automated messaging, online scheduling, and detailed analytics, which provide valuable insights into practice performance. Users have praised its intuitive design and the significant time savings it affords staff members.

While specific pricing details are not readily available, it is advisable for interested parties to contact SelectHub for a personalized pricing quote based on their unique requirements. This ensures that practices can obtain a solution that fits their budget and operational needs.

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CS SoftDent is a practice management software for dentists that helps increase efficiency and productivity. Supporting both on-premise and cloud deployments, users can tailor it according to their requirements. It integrates financial, clinical and patient data into a single environment to make it more accessible.

It includes modules for revenue cycle management, patient engagement, e-prescriptions and e-forms to digitize administrative, financial and clinical operations in dentistry.
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Product Insights

  • Improved Patient Engagement: Legwork automates appointment reminders and follow-ups, ensuring patients stay informed and engaged with their dental care.
  • Enhanced Office Efficiency: By automating routine communications, Legwork frees up staff time, allowing them to focus on more critical tasks and improving overall office productivity.
  • Increased Patient Retention: Consistent and personalized communication helps build stronger relationships with patients, leading to higher retention rates and more repeat visits.
  • Streamlined Marketing Efforts: Legwork's targeted email campaigns and social media integration help practices reach potential patients more effectively, driving new patient acquisition.
  • Better Patient Experience: Automated appointment confirmations and reminders reduce no-shows and ensure patients have a seamless experience from booking to follow-up.
  • Data-Driven Insights: Legwork provides analytics and reporting tools that help practices understand patient behavior and optimize their communication strategies accordingly.
  • Cost Savings: By reducing the need for manual communication efforts, Legwork helps practices save on labor costs and minimize administrative overhead.
  • Consistent Branding: Automated communications ensure that all patient interactions are consistent with the practice's brand voice and messaging, enhancing brand recognition.
  • Compliance and Security: Legwork ensures that all communications are compliant with industry regulations such as HIPAA, protecting patient information and maintaining trust.
  • Scalability: As a practice grows, Legwork scales with it, providing robust communication tools that can handle increased patient volumes without additional strain on staff.
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  • Improved Patient Management: SoftDent streamlines patient records, making it easier to access and update patient information, which enhances the overall patient experience.
  • Enhanced Scheduling Efficiency: The software offers advanced scheduling tools that reduce appointment overlaps and no-shows, optimizing the clinic's daily operations.
  • Financial Accuracy: SoftDent integrates billing and insurance processing, ensuring accurate and timely financial transactions, which improves cash flow and reduces errors.
  • Comprehensive Reporting: Generate detailed reports on various aspects of the practice, from patient demographics to financial performance, aiding in informed decision-making.
  • Regulatory Compliance: The software helps maintain compliance with healthcare regulations, such as HIPAA, by securely managing patient data and ensuring privacy.
  • Enhanced Communication: SoftDent facilitates better communication between staff and patients through automated reminders and notifications, improving patient engagement and satisfaction.
  • Inventory Management: Track and manage dental supplies efficiently, reducing waste and ensuring that the clinic is always stocked with necessary materials.
  • Customizable Workflows: Tailor the software to fit the specific needs of your practice, allowing for more personalized and efficient workflows.
  • Data Security: SoftDent employs robust security measures to protect sensitive patient information from unauthorized access and breaches.
  • Integration with Imaging Systems: Seamlessly integrate with dental imaging systems, allowing for quick access to X-rays and other diagnostic images directly within the patient’s record.
  • Patient Portal Access: Provide patients with access to their own records and appointment schedules through a secure online portal, enhancing transparency and convenience.
  • Scalability: The software can grow with your practice, accommodating an increasing number of patients and expanding services without compromising performance.
  • Training and Support: Benefit from comprehensive training resources and customer support, ensuring that your team can effectively utilize the software’s full capabilities.
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  • Automated Appointment Reminders: Sends timely reminders to patients via email or text to reduce no-shows and improve appointment adherence.
  • Online Scheduling: Allows patients to book appointments directly through the practice's website, enhancing convenience and accessibility.
  • Patient Reviews Management: Collects and manages patient reviews, helping practices build a positive online reputation and attract new patients.
  • Customizable Email Campaigns: Enables practices to create and send personalized email campaigns to engage with patients and promote services.
  • Two-Way Text Messaging: Facilitates real-time communication between the practice and patients, making it easier to address inquiries and confirm appointments.
  • Patient Portal: Provides a secure online space where patients can access their health records, treatment plans, and billing information.
  • Integrated Social Media Posting: Simplifies the process of posting updates and promotions on social media platforms, helping practices maintain an active online presence.
  • Analytics and Reporting: Offers detailed insights into patient engagement, appointment trends, and marketing campaign performance to inform strategic decisions.
  • Customizable Templates: Provides a variety of templates for emails, texts, and social media posts, allowing practices to maintain consistent and professional communication.
  • HIPAA Compliance: Ensures that all patient communications and data storage meet stringent HIPAA regulations, safeguarding patient privacy and security.
  • Patient Satisfaction Surveys: Automatically sends surveys post-appointment to gather feedback and identify areas for improvement.
  • Referral Tracking: Monitors and manages patient referrals, helping practices understand referral sources and optimize their referral programs.
  • Birthday and Holiday Greetings: Sends personalized greetings to patients on special occasions, fostering a sense of connection and loyalty.
  • Recall and Reactivation Campaigns: Targets inactive patients with tailored messages to encourage them to schedule overdue appointments.
  • Website Chat Integration: Adds a chat feature to the practice's website, enabling instant communication with potential and existing patients.
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  • Scheduling: Lets users set preferences for efficient appointment scheduling with at-a-glance information and room allotments. Includes family modules to schedule appointments for all family members together. 
  • Practice Central: Provides users with patient information and custom views of daily tasks, helping track and analyze data to identify various issues such as gaps in medical history updates, openings for emergencies and high-dollar-value appointments. 
  • Parallel Workflows: Allows multiple users to access data parallelly from the patient charts, across front and back offices. 
  • Financial Module: Lets users create detailed financial reports scheduled at set intervals and export them to MSExcel. Also allows users to set and track financial goals and ensure consistent cash flows. 
  • Data Integration: Creates a single platform to view and manage all patient data, including clinical charts and images, financial information and patient notes. 
  • Data Protection: Allows specification of user rights and audit trails with HIPAA compliant protection. 
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Product Ranking

#18

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Dental Software

#25

among all
Dental Software

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User Sentiment Summary

Excellent User Sentiment 50 reviews
Fair User Sentiment 83 reviews
96%
of users recommend this product

Legwork has a 'excellent' User Satisfaction Rating of 96% when considering 50 user reviews from 2 recognized software review sites.

60%
of users recommend this product

SoftDent has a 'fair' User Satisfaction Rating of 60% when considering 83 user reviews from 3 recognized software review sites.

n/a
3.0 (19)
4.8 (25)
3.8 (5)
4.8 (25)
2.9 (59)

Awards

Legwork stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Easy Communication: Legwork simplifies patient communication for dental practices with features like two-way texting, appointment reminders, and email capabilities.
Marketing Tools: The software offers integrated marketing tools, including patient review management, to help practices attract new patients and manage their online reputation.
Practice Management Integration: Legwork integrates with over 35 practice management systems, ensuring compatibility and streamlining operations for most dental practices.
Customizable Engagement: Practices can tailor patient engagement settings to their preferences without disrupting existing communication workflows.
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Easy to Use: Many users find SoftDent's interface intuitive and easy to navigate, even for those who are not tech-savvy. They appreciate the straightforward design and clear labeling of features, making it simple to manage patient records, schedule appointments, and track billing.
Comprehensive Features: SoftDent offers a wide range of features that cater to the needs of a typical dental practice. Users praise its robust functionality, including patient management, appointment scheduling, electronic health records (EHR), billing and insurance processing, and reporting.
Excellent Customer Support: Users consistently highlight the responsiveness and helpfulness of SoftDent's customer support team. They appreciate the prompt assistance and knowledgeable solutions provided, ensuring a smooth and efficient experience.
Reliable Performance: SoftDent is known for its stability and reliability. Users report minimal downtime and consistent performance, allowing them to focus on their patients without interruptions.
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Limited Patient Chart Access: Users have reported an inability to access complete patient charts directly within the software.
Social Media Posting Removal: Some users have mentioned that Legwork discontinued their social media posting feature without a corresponding price reduction.
Occasional Syncing Issues: A few users have pointed out occasional issues with software syncing, which could disrupt workflows.
Lack of Online Payments and Scheduling: The absence of integrated online payment and scheduling options for patients is a notable drawback for some users.
Initial Cost: While considered valuable by some, the initial cost of Legwork has been perceived as expensive, particularly for smaller practices.
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Limited Customization: Some users find the software's customization options to be limited, making it difficult to tailor the system to their specific practice needs. For example, they may not be able to create custom reports or modify the layout of certain screens.
Steep Learning Curve: The software can be complex to learn, especially for new users. This can lead to frustration and a longer time to become proficient with the system. For example, some users have reported difficulty navigating the interface and understanding the various features.
Technical Issues: Some users have reported experiencing technical issues with the software, such as slow performance or crashes. This can disrupt workflow and lead to lost productivity. For example, some users have reported problems with the software's integration with other systems.
Customer Support: Some users have expressed dissatisfaction with the customer support provided by SoftDent. They may find it difficult to reach a representative or receive timely assistance. For example, some users have reported long wait times for support calls or emails.
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Is Legwork truly the leg up your dental practice needs? User reviews from the last year suggest that Legwork, a dental practice management software, excels in its user-friendly interface and comprehensive features. Users rave about the ease of sending messages, highlighting the intuitive design that makes communication a breeze. The platform's all-in-one nature, encompassing tools for patient communication, marketing, and reviews, is a major selling point, streamlining workflows and boosting efficiency. Users specifically praise the software's ability to enhance patient engagement through automated reminders and personalized communication, leading to improved patient retention and satisfaction. While Legwork integrates well with popular practice management systems like Dentrix and Eaglesoft, some users reported occasional syncing issues with certain systems. A few users also expressed a desire for additional features. Overall, Legwork stands out for its user-friendliness, comprehensive features, and positive impact on patient engagement. This makes it a perfect fit for dental practices looking to streamline operations, enhance communication, and elevate the patient experience.

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Is SoftDent the "tooth" and nail you need for your practice management software? User reviews from the past year reveal a mixed bag. While many appreciate SoftDent's user-friendliness and comprehensive features, some have pointed out potential downsides. One user, for instance, highlighted the risk of data corruption if the software isn't shut down correctly, an issue they found could take time to resolve. On the other hand, SoftDent's robust customer service and technical support consistently receive high praise, with users lauding their availability and efficiency. This focus on support is a key differentiator for SoftDent, particularly for practices prioritizing reliable assistance. The software's seamless integration with other programs is another major plus, streamlining workflows and boosting productivity. Overall, SoftDent appears best-suited for practices that value ease of use, comprehensive features, and strong customer support, and are willing to navigate the occasional technical hiccup.

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