Epicor Eclipse vs Infor CloudSuite Distribution

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Our analysts compared Epicor Eclipse vs Infor CloudSuite Distribution based on data from our 400+ point analysis of Distribution Software, user reviews and our own crowdsourced data from our free software selection platform.

Epicor Eclipse Software Tool
Infor CloudSuite Distribution Software Tool

Product Basics

Epicor Eclipse is an enterprise resource planning (ERP) software designed for mid-market distributors. It streamlines core operations like inventory management, order fulfillment, and warehouse logistics, providing real-time visibility and control across the supply chain. Its robust features cater to complex distribution needs, including multi-location inventory, advanced pricing rules, and kitting and assembly functionalities. Eclipse's strengths lie in its tight integration between modules, facilitating seamless data flow and eliminating manual work. Users praise its intuitive interface, customizable dashboards, and efficient reporting tools. Compared to similar ERP systems, Eclipse is lauded for its scalability, adaptability to diverse industry requirements, and proactive customer support. Pricing for Eclipse varies based on the specific modules chosen, company size, and implementation needs. It typically follows a tiered subscription model with annual or multi-year contracts. While not the most budget-friendly option, Eclipse's comprehensive functionality and potential for increased efficiency often justify the investment for distributors seeking to optimize their operations and gain a competitive edge.

Pros
  • Streamlined workflows
  • Real-time visibility
  • Scalable & adaptable
  • Good customer support
  • Reduces manual work
Cons
  • High upfront cost
  • Complex initial setup
  • Limited customization options
  • Reporting can be tricky
  • Integration costs for add-ons
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Infor CloudSuite Distribution helps businesses manage inventory, finances, distribution and purchasing. It’s available through cloud-based deployment and specializes in assisting enterprises in centralizing their workflows.

All of the data is stored by AWS, making it exceptionally secure. It’s also highly integrative to the outside modules, and new functionalities are continually being offered — it adds more capabilities every 30 days. It’s personalizable and allows users to track key metrics through dashboards and centralized notifications.
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$150/User, Monthly
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Boost Scalability: Scale from tens to thousands of users as the business expands. Access data or manage warehouses from anywhere with multi-cloud deployment. 
  • Grow Margins: Gain more control over warehouse tasks with the integrated wireless warehouse application. Maximize profit with the product prices recommended by the strategic pricing feature. 
  • Improve Productivity: Delegate work queues and manage warehouse activities. Work remotely with mobile apps. Expedite operation and save time with centralized tasks. Allow employees to focus on the customers and enrich the consumer experience. 
  • Increase Sales: Gain repeat customers by providing competitive customer service. Drive sales with eCommerce and get more customers in and out the door with quick order entry. Close more deals by serving customers in a mobile environment. 
  • Optimize Inventory Management: Track product life cycles, tap into third-party providers for optimal pricing, calculate price points between channels and use inventory insights to align the demand and supply ratio for effective inventory management.Ensure effective inventory management by aligning the demand and supply ratio. 
  • Improve Visibility: Get real-time visibility from forecasting to order fulfillment. Promote better supply chain management with advanced demand forecasting and automated replenishment, ensuring improved visibility. 
  • Manage Warehouse Tasks: Manage warehouse tasks including stock replenishment, putting away the expired items, inventory adjustments, cycle counts and more. It empowers workers with simple tools for problem-solving, which ensures effective warehouse management. 
  • Achieve Higher Customer Satisfaction: Manage long-term contract pricing for loyal customers and create a consistent and seamless consumer experience. 
  • Make Informed Decisions: Stay up-to-date with the changing landscape and make data-driven decisions to remain competitive in the marketplace. 
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  • Accessibility: Deploy the solution through the cloud to make it accessible to remote users. Access the system at any time and from any location, as long as there is an internet connection. This allows employees to use the system while working on the production floor, away from their desks. 
  • Increase Revenue: Boost revenue through the purchasing tool. It provides visualization of opportunities for improvement regarding purchasing. It reduces the amount of money wasted on unwanted products or waste materials that never go into production. 
  • Boost Productivity: Increase productivity through a range of features. With automation, employees perform fewer manual tasks, which frees up time to work on other activities. For example, the solution can handle complex pricing changes without employees having to constantly monitor discounts to ensure the correct implementation. 
  • Centralize Operations: Centralized inventory management, financial management and distribution management operations allows data to be shared across departments. It helps users develop insights and reduce duplicated work. 
  • High-Security System: Protect data from cyberattacks with robust physical and network security systems. 
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  • Customer Relationship Management: Access customer data from a mobile device, manage contacts, loyalty programs and more with an intuitive interface. 
  • Supply Chain Management:  Manage discontinued inventory and the supply chain from forecasting to fulfillment. 
  • Job Management: Handle quotes, orders, returns and progress billings. Quickly find product information using the mobile barcode reader or iBeacon. Build, manage and submit bids to the system for anywhere in the showroom.  
  • Integration: Integrate with other in-house applications, internet content, websites and third parties with API capabilities. 
  • Use System-Wide Business Management: Reduce supply chain costs, increase sales and improve customer service with in-built best practices for distribution operations. 
  • Control Warehouse Process:  Manage warehouse tasks including stock replenishment, putting away expired items, inventory adjustments, cycle counts and more. Empower workers with simple tools for problem-solving and ensure effective warehouse management. Manage activities such as picking, receiving, inventory adjustments, put-away and cycle counts. Give users the freedom to access these features anywhere, anytime. Use with Android devices. 
  • Data Analytics: Collaborate data analytics with the base modules for interactive dashboards and visual analytics. Eliminate the need for tedious and error-prone manual reporting processes with automation. 
  • Deployment: Install the system on-premise and take control over the infrastructure or host on the cloud. Access key business processes like CRM, order management, inventory management, business intelligence and more with mobile devices and cloud-based solutions. 
  • Freight Audit Queue: Minimize logistical expenses by preventing overbilling and other financial problems. Optimize paths, identify opportunities, review patterns with IT and human analytics. Automate processes and simplify logical operations. 
  • Procurement Management: Create a model based on the plan and make modifications based on further analysis. Manage more resources and make them available at the right time. Reduce cost and enhance transparency and efficiency. 
  • Demand Forecasting: Improve inventory management and optimize production planning by gaining real-time data with IoT sensors.Enhance data accessibility across the supply chain and boost collaboration between departments with accurate forecasts. 
  • Deployment: Install the system on-premise and take control over the infrastructure or host on the cloud. Access key business processes like CRM, order management, inventory management, business intelligence and more with mobile devices and cloud-based solutions. 
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  • Order Entry: Streamline order fulfillment workflow and speed up the process of entering orders. Specific functionality includes item recommendations, optimized counter sales and non-stock or special order options. 
  • Complex Pricing Requirements: Develop and implement complex pricing rules. The system can handle discounts, contract pricing, SPAs and packaging breaks, among other unique pricing needs. 
  • Inventory Control:  Achieve inventory visibility and control with tools for inventory turns, optimized levels, demand and ultimate profitability. 
  • Financial Management: Centralize financial information from multiple locations, companies and currencies. The financial management feature can manage global operations. 
  • Comprehensive Services: Provide detailed solutions to distributors with key features such as kitting, private labeling, light manufacturing and assembly. 
  • Rebate Claim Management:  Manage the entire rebate claim process, recover rebates and monitor profit margins. 
  • Purchasing: A centralized interface with color-coded notifications for problems and exceptions allows users to visualize the purchasing workflow and make informed decisions. 
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Product Ranking

#59

among all
Distribution Software

#3

among all
Distribution Software

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Analyst Rating Summary

82
84
91
93
72
62
83
64
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Inventory Management
Accounting and Financial Management
Reports, Dashboards and Business Intelligence
Mobile capabilities
Purchase Order Management and Procurement
Inventory Management
Purchase Order Management and Procurement
Reports, Dashboards and Business Intelligence
Warehouse and Transportation Management
Accounting and Financial Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Epicor Eclipse
Infor CloudSuite Distribution
+ Add Product + Add Product
Accounting And Financial Management Customer Relationship Management E-commerce Capabilities Integrations And Extensibility Inventory Management Mobile Capabilities Purchase Order Management And Procurement Reports, Dashboards And Business Intelligence Sales Order Management Warehouse And Transportation Management 91 72 83 44 94 87 87 88 80 77 93 62 64 39 98 76 97 97 84 97 0 25 50 75 100
92%
0%
8%
85%
8%
7%
70%
0%
30%
30%
60%
10%
86%
0%
14%
14%
86%
0%
33%
0%
67%
33%
0%
67%
94%
0%
6%
100%
0%
0%
89%
0%
11%
56%
33%
11%
90%
0%
10%
100%
0%
0%
91%
0%
9%
100%
0%
0%
81%
6%
13%
75%
19%
6%
69%
0%
31%
100%
0%
0%

User Sentiment Summary

Great User Sentiment 140 reviews
Great User Sentiment 83 reviews
85%
of users recommend this product

Epicor Eclipse has a 'great' User Satisfaction Rating of 85% when considering 140 user reviews from 5 recognized software review sites.

82%
of users recommend this product

Infor CloudSuite Distribution has a 'great' User Satisfaction Rating of 82% when considering 83 user reviews from 4 recognized software review sites.

n/a
4.2 (7)
3.9 (27)
3.9 (34)
5.0 (2)
4.5 (11)
4.2 (4)
n/a
4.4 (76)
n/a
4.1 (31)
4.2 (31)

Synopsis of User Ratings and Reviews

Improved Inventory Visibility: Gain real-time insights into stock levels across locations for better management and reduced lead times.
Streamlined Order Management: Simplify order processing from quotes to returns with a centralized platform.
Enhanced Warehouse Efficiency: Optimize operations with barcode scanning, pick-and-pack functionality, and shipping management tools.
Actionable Insights: Make data-driven decisions with comprehensive reporting and analytics dashboards.
Seamless Integration: Eliminate data silos with integration capabilities connecting Eclipse to other enterprise systems.
Scalability and Growth: Accommodate future business expansion with a scalable platform that adapts to changing demands.
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User-Friendly: The solution is user-friendly and intuitive, according to 78% of users.
Integration: According to 71% of users who reviewed this pro, it can be well-integrated with other systems, such as Excel, for further data analysis.
Navigation: About 80% of users who mentioned this pro said the system is easy to navigate.
Customization: Regarding this feature, approximately 67% of users said it provides a plethora of customization options.
Customer Support: According to 67% of users who reviewed this, the support team is knowledgeable, and user queries are resolved immediately.
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Implementation Complexity: Initial setup and configuration can be complex, requiring significant IT resources and expertise.
Customization Costs: Extensive customization can be expensive, especially for businesses with unique needs.
Steep Learning Curve: The platform has a steep learning curve, requiring user training and ongoing support.
Limited Reporting Flexibility: While reporting capabilities are comprehensive, some users may find them inflexible for specific needs.
Integration Challenges: Integrating with certain third-party applications can be complex and require additional development.
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Speed: The tool’s speed is considerably slow, according to 100% of users.
Training and Documentation: According to 80% of users who reviewed this con, the experts don't provide sufficient user training and the documentation isn’t easy to comprehend.
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Epicor Eclipse receives mixed reviews from users, with praise for its comprehensive features and positive impact on business efficiency, but criticism for its complex implementation and steep learning curve. Many users find its real-time inventory visibility and centralized order management particularly valuable, enabling them to optimize stock levels, streamline operations, and improve customer service. One user noted, “Inventory management has become much more efficient, and we've seen a significant reduction in lead times.” Others appreciate its reporting and analytics capabilities, highlighting actionable insights for data-driven decision-making. However, some users find initial set-up and configuration demanding, requiring significant IT resources and expertise. This complexity, coupled with the platform’s steep learning curve, can lead to frustration and hinder adoption. Additionally, while customization options are available, they can be costly and time-consuming, making them less appealing for smaller businesses or those with limited budgets. When compared to similar products like NetSuite and Microsoft Dynamics 365, Epicor Eclipse often stands out for its industry-specific functionalities and focus on distribution needs. One user commented, "Compared to NetSuite, Eclipse offers a more robust warehouse management system and better support for our specific industry requirements." However, these strengths come at the cost of ease of use and implementation simplicity, making it a less attractive option for businesses seeking a more user-friendly solution. Ultimately, user experience with Epicor Eclipse depends on individual needs and priorities. Those seeking a comprehensive and industry-specific solution with strong inventory management capabilities are likely to find it valuable, despite its implementation challenges. However, businesses requiring a more user-friendly and readily deployable system may find alternatives like NetSuite or Microsoft Dynamics 365 to be a better fit.

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Is Infor CloudSuite Distribution the "in" thing for managing your supply chain? Infor CloudSuite Distribution has garnered praise for its user-friendly interface and ability to scale with businesses as they grow, enabling them to handle more orders, customers, and inventory without breaking a sweat. One user raved about how it streamlined their operations and boosted customer service, claiming they couldn't function as efficiently without it. This highlights the software's capacity to simplify complex processes and enhance customer satisfaction, key factors for success in today's cutthroat market. However, some users have expressed concerns about the software's price tag and occasional difficulty of use. One user described it as a powerful tool but acknowledged its steep learning curve. This suggests that while Infor CloudSuite Distribution offers robust functionality, it may require significant investment and training to fully leverage its capabilities. Overall, Infor CloudSuite Distribution appears to be a good fit for large wholesale distributors with complex operations who need a comprehensive solution to manage their entire supply chain. Its scalability and industry-specific features make it particularly well-suited for businesses in sectors like building materials, electrical, industrial, plumbing, and HVAC supplies. However, smaller businesses with simpler needs may find the cost and complexity prohibitive.

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