BigCommerce vs Sitecore

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Our analysts compared BigCommerce vs Sitecore based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

Sitecore Software Tool

Product Basics

BigCommerce is a powerful SaaS platform for designing and managing multiple eCommerce websites. It centralizes product information and helps you distribute catalogs across marketplaces, social media and business websites. You can manage inventory, orders and shipping from any device and set up unique automation to increase productivity and avoid errors.

What sets it apart is its open and headless architecture, which allows for customization and integration. It offers a storefront editor with customizable themes but doesn’t restrict you from using other editors.

During testing, I could use the platform’s backend for product management, order fulfillment and customer data handling while having complete freedom to design and develop custom storefronts.

Another area in which BigCommerce excels is international commerce. Its support for multiple currencies and integration of global payment methods and shipping options make expanding into new markets a breeze.

The platform's handling of international taxes and duties is also impressive, saving considerable time and effort. Additionally, it charges zero transaction fees, helping control costs for businesses with large sales volumes.

Lastly, BigCommerce helps you remain nimble due to its flexibility. It offers open access to its APIs, SDKs and data without any proprietary blockers or frictions. This allows you to connect the platform to any software and build the perfect tech stack for your evolving needs.

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Sitecore is a multi-channel content management and marketing automation solution that allows users to generate, manage and publish website content. Organizations can gain complete control over their web presence with tools to analyze visitor engagement patterns, integrate with eCommerce and social media apps, and personalize customer experiences.
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Product Insights

  • Market Leader: BigCommerce is one of the top-rated eCommerce platforms, according to our research. Our analysts rated it 97 rating, right alongside industry stalwarts like Shopify (100) and Adobe Commerce (96).
  • Efficient Marketing Across Channels: According to our data, the platform scores full marks (100) for its marketing and SEO optimization tools. You get every key marketing feature required in eCommerce platforms out of the box, including a channel manager, A/B tester, branded domain, custom email addresses, sitemap generation, Google Ads account, SEO product tags and more.
  • Organized Data For Easy Reporting: The platform offers 100% of key reporting requirements out of the box, including centralized data warehousing, a BI module and analytics tools. It helps you visualize data and understand how to grow your business online. Additionally, you get a customer data platform to create customer segments and design personalized shopping experiences for better conversion.
  • Streamlined Shipping Management: BigCommerce is one of the best solutions for handling shipping, with a perfect rating of 100 based on our data. It offers real-time shipping rates from popular carriers, multiple shipping rules based on customer segment or geography and a shipping status tracker. Additionally, it doesn’t charge for shipping like Shopify. However, unlike Shopify, the platform has no transaction charges, further lowering the TCO.
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  • Monitor Content Performance: Track and set goals to identify where content is under- or over-performing. Run A/B and multivariate tests at demographic or segment levels to generate performance analytics that give insight into customer experiences. 
  • Target Customers By Location: Track customers’ locations using the IP geolocation service. Personalize customer experiences by automatically displaying nearby stores and showing other local content. 
  • Centralize Data: Aggregate information from internal and external systems in a centralized data repository. Get granular insight into customer interaction history with easily accessible records. Modify imported data according to client requirements. 
  • Improve Security: Enable advanced security permissions and restrict access to certain areas of the system. Allow multiple editors to collaborate on files and share information securely. 
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  • Page Builder: You can create and edit web pages without coding. Or you can jump into built-in HTML, CSS and JavaScript for advanced customization. Plus, you can ensure your pages look great on mobile devices and use Stencil CLI for in-depth development.
  • PunchOut: BigCommerce makes it easy to create a unique checkout experience for customers. You can either use their server-to-server checkout API or the PunchOut2GO solution.
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  • Digital Asset Management: Store all digital assets in a single console. Easily upload the latest approved content versions to eCommerce channels and websites. Enable permissions for assets across any location, in any language. AI assistance helps locate and share files faster. Create, upload and add metadata to content using the drag-and-drop option. 
  • Content Management: Maintain content consistency across multiple channels by generating, controlling and publishing from a single platform. Launch portals, landing pages and websites. Produce data in unlimited languages. A high-performance cloud CDN delivers content instantly, and caching decreases server bandwidth expectations, cutting down website hosting expenses. 
  • Customer Data Management: Collect data from online and offline channels to generate actionable insights into customer needs. Employ intelligent search functions to determine the most common customer searches, and gauge segments of visitors based on common attributes. Influence customers with timely content, offers and promotions tailored with geolocation. AI and predictive analytics help forecast purchasing trends. 
  • Order Management: Accept large order quantities from multiple customer touchpoints, including POS, website and mobile apps. Automate alerts to buyers and sellers that inform them of order and shipment statuses. 
  • Marketing Automation: Use customizable form and landing page templates to convert more web traffic to leads. Integrate easily with any eCommerce platform or website without support from developers. Automate email marketing and engage website visitors with conversational chatbots. The system uses AI and machine learning to adapt itself to customer preferences. 
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Product Ranking

#8

among all
eCommerce Platforms

#38

among all
eCommerce Platforms

Find out who the leaders are

Analyst Rating Summary

97
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Integrations
Marketing and Search Engine Optimization
Reporting and Analytics
Shipping
Catalog and Product Management
Checkout
Marketing and Search Engine Optimization
Platform Capability
Storefront
Reporting and Analytics

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

BigCommerce
Sitecore
+ Add Product + Add Product
Catalog And Product Management Checkout Inventory Management Marketing And Search Engine Optimization Order Management Payments Platform Capability Reporting And Analytics Sales Channel Shipping Storefront 99 97 90 100 95 90 90 100 98 100 97 94 100 80 100 72 80 100 97 74 60 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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User Sentiment Summary

Great User Sentiment 1676 reviews
Good User Sentiment 592 reviews
86%
of users recommend this product

BigCommerce has a 'great' User Satisfaction Rating of 86% when considering 1676 user reviews from 5 recognized software review sites.

79%
of users recommend this product

Sitecore has a 'good' User Satisfaction Rating of 79% when considering 592 user reviews from 3 recognized software review sites.

5.0 (14)
n/a
4.2 (524)
3.9 (393)
4.4 (323)
n/a
4.4 (152)
4.1 (178)
4.3 (663)
3.7 (21)

Awards

SelectHub research analysts have evaluated BigCommerce and concluded it earns best-in-class honors for Integrations.

Integrations Award

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Synopsis of User Ratings and Reviews

Customer Service and Support: Many reviews highlight excellent customer service, with helpful and responsive support teams that are available via phone and chat.
Functionality and Customization: BigCommerce offers a robust set of features, including SEO tools, custom URLs and 301 redirects. It also has strong B2B capabilities, multi-store functionality and a variety of apps for integration.
Stability and Reliability: Users praise the platform for its reliability and lack of downtime.
Scalability: The platform is scalable, making it suitable for businesses of different sizes, including those looking to grow.
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Personalization: Sitecore's personalization capabilities are a standout feature, allowing content to be tailored to individual user preferences and behaviors. This can lead to a more engaging and relevant experience for website visitors, potentially increasing conversions and customer satisfaction.
Scalability: Sitecore is built to handle large and complex websites with high traffic volumes. Its architecture allows for easy scaling as your business grows, ensuring that your website can keep pace with your needs.
Security: Sitecore takes security seriously, with features such as role-based access control and data encryption. This helps to protect your website and its data from unauthorized access.
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Cost and Hidden Fees: BigCommerce has tiered pricing based on sales volume. Many users feel this pricing model can be restrictive and costly, especially for businesses with significant brick-and-mortar sales.
Limited App Selection: Reviews mention a relatively limited selection of apps compared to competitors like Shopify. Users may need to rely on external developers for custom integrations.
Limited Free Website Themes: Some reviews have complained about the lack of free storefront themes and templates. Users have to pay for good templates on top of the subscription fee.
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Steep Learning Curve: Sitecore's interface can be challenging to navigate, especially for those new to content management systems or those accustomed to simpler platforms. The learning curve is significant, often requiring extensive training and experience to become proficient.
High Licensing Costs: Sitecore is known for its premium pricing structure, which can be a barrier for smaller businesses or organizations with limited budgets. The licensing costs can be substantial, especially when considering the additional expenses for implementation, training, and ongoing support.
Complexity: Sitecore's extensive features and functionalities can lead to complexity, making it challenging to manage and maintain. The system's architecture and underlying technologies can be intricate, requiring specialized knowledge and expertise.
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During testing, I noticed right off the bat that BigCommerce is a feature-rich platform that needs a lot of customization to fit my exact needs. Plus, there aren’t guided onboarding experiences, making implementation time-consuming. You must manually explore the interface to learn how to create or connect a domain, add products, set up fulfillment workflows, connect sales channels and design a storefront.Secondly, what caught my eye was the platform's speed and operability. BigCommerce boasts a 99% website uptime, and I could see why. It automatically optimizes images, minimizes HTTP requests and uses browser cache to identify customers. Also, a global content delivery network allows visitors worldwide to view your site from the nearest server.I loved how intuitive it is to connect and manage sales channels using BigCommerce. You can set up differentiated experiences for each channel using dynamic pricing, multiple product views, product swatches and bulk pricing tools. A robust customer segmentation module automatically groups similar customer personas based on your rules and helps design personalized experiences.The storefront editor uniquely lets you design a carousel for the website header. However, I didn’t like anything else about the storefront editor. It has limited free themes, and paid ones are comparatively more expensive than what competitors offer. That said, the platform's headless architecture helps compensate by enabling custom storefront development.My only point of contention was its unique pricing model. It charges a base subscription fee and puts a cap on your business's annual sales. If you exceed this cap, BigCommerce takes a percentage of your revenue based on your subscription plan.Also, if you connect the platform to a POS, every POS sale is considered an eCommerce sale, leading to a higher sales volume and cost. This leads to complex TCO calculations for enterprises with large sales volumes and international customers.Overall, BigCommerce is one of the best options for growing mid-sized businesses that can offset the platform cost with their sales revenue. It's flexible and can adapt to multiple business models, including B2B, D2C and dropshipping, with separate storefronts for each.However, the platform can be overkill for small businesses and may require significant investments to unlock its full potential. That's because all the good features like multi-storefront, personalization, customer segmentation and headless architecture are available in higher-tier plans. Also, lower-tier plans are comparatively more expensive than those of competitors like Shopify.

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Sitecore has been making waves in the digital experience platform (DXP) world, but is it all it's cracked up to be? User reviews from the past year paint a picture of a powerful, yet complex platform. Sitecore's strengths lie in its robust feature set, including content management, marketing automation, and e-commerce capabilities. It's a one-stop shop for businesses looking to manage their entire digital presence. Users particularly appreciate the platform's scalability and flexibility, allowing them to tailor it to their specific needs. However, Sitecore's complexity can be a double-edged sword. The learning curve is steep, and implementation can be time-consuming and require specialized expertise. This often translates to higher costs compared to simpler CMS options like WordPress or Drupal. So, who is Sitecore best suited for? It's ideal for large enterprises and organizations with complex digital needs and the resources to invest in implementation and ongoing management. If you're looking for a platform that can handle everything from content creation to personalization and e-commerce, Sitecore might be your golden ticket. However, if you're a smaller business or just starting out, the complexity and cost might outweigh the benefits. Simpler, more user-friendly options might be a better fit until you're ready to level up your digital game. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest reviews and comparisons before making a decision.

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Screenshots

Top Alternatives in eCommerce Platforms


Adobe Commerce

commercetools

Ecwid

Kibo

Optimizely

Oracle Commerce

Salesforce Commerce Cloud

SAP Commerce Cloud

Shopify

Sitecore

SquareSpace

TrueCommerce

Unilog

Wix

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