Cleverbridge vs Adobe Commerce

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Our analysts compared Cleverbridge vs Adobe Commerce based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

Cleverbridge Software Tool

Product Basics

Cleverbridge ensures efficient billing and payment management, as well as localized customer experiences for global audiences. It offers subscription management, reporting and analytics, customer data management, lifecycle marketing, and international compliance. B2B commerce helps automate renewals, uses quote-to-cart to collect funds and enables one-click purchases. Other attributes include taxation, fraud prevention, email and performance marketing, and more.

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Adobe Commerce is an end-to-end platform for creating digital storefronts, managing catalogs, setting up fulfillment workflows, and personalizing shopper experiences based on location, preferences, and navigation history. It supports all the major eCommerce business models, including B2B, D2C, dropshipping and B2C.

It provides tools for catalog management, inventory control, order processing and customer management. Businesses can efficiently organize their product information, track stock levels, handle orders and maintain detailed customer records. The platform also offers dynamic pricing and promotions, allowing businesses to implement various pricing strategies and create targeted marketing campaigns.

One of its key strengths is the ability to handle complex B2B scenarios. It supports features like multi-tier pricing, customer-specific catalogs and complex approval workflows. Additionally, the platform offers tools for quote management, contract management and purchase order processing, making it suitable for businesses dealing with large-scale transactions and multiple buyers.

The platform also supports personalization and customer experience optimization. It offers data analytics to provide insights into customer behavior, allowing businesses to tailor product recommendations, promotions and content to individual customers. Integration with other Adobe Experience Cloud solutions enables a holistic view of the customer journey, helping deliver consistent experiences across different channels.

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Product Insights

  • Simplify Financials: Offload financial operations and responsibilities to the vendor acting as the merchant of record. Automatically maintain and update local laws, regulations and compliances. 
  • Go Global: Overcome the complexity of navigating international markets with a multilingual platform that supports multiple currencies and checkout options. Offers a network of service providers for localized marketing. 
  • Streamline Operations: Automate repetitive administrative tasks to focus on solving business problems. Stay on top of processing by getting an overview of every operation and workflow from a dashboard. 
  • Improve Decision Making: Create a central repository of business data and analyze it to learn customer behavior, trends, campaign performance, product engagement and untapped opportunities. 
  • Tailor To Fit Needs: Add features through external integrations using the open API. Provides detailed documentation for each API. 
  • Increase Revenue: Tap into additional revenue streams by offering digital services using the subscription engine that supports trial periods, discounts, automated renewals and direct payments. 
  • Strengthen Marketing Efforts: Recover abandoned carts and reduce churn rate by engaging with customers using the growth module that factors sector specifics, geography and customer history. Offers call center services for answering customer calls 24x7. 
  • Enhance B2B Experience: Offer businesses a B2C shopping interface with quote-to-carts, self-service, search bars, saved orders and more. Manage complex product structures with variants, segment-specific pricing and discount schemes. 
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  • Market Leader: Adobe Commerce is one of the top-rated eCommerce platforms, according to our research. It received a 96 rating from our analysts, ranking just after industry stalwarts like Shopify (100) and BigCommerce (97).
  • Manage Products Effectively: The platform got a 100 rating from our analysts for its product and catalog management toolkit. You can define multiple attributes, and the platform automatically assigns products to categories based on those attributes. It supports multimedia product pages and updates inventory automatically after order confirmations or returns. For digital products, you can set multiple pricing tiers, use watermarks to brand digital products and set up subscription plans.
  • Streamline Inventory Management: Our analysts gave top marks (100) to the platforms’ inventory tracking and management module. It supports barcode generation, automatic stock level updates, out-of-stock messages and multiple inventory locations. All the features are ready to use, and there’s no need to connect with external solutions to manage your inventory.
  • Improve Marketing Campaigns: The platform offers one of the most robust marketing toolkits with a 100 rating from our analysts. It supports A/B testing, Google sitemap generation, sales channel connections, discounts and coupons, and URL redirects. You can connect it to a Google ads account to launch and manage marketing campaigns without leaving the software interface.
  • Optimize Shipping and Handling: Another standout feature is its shipping toolkit, which received a perfect 100 in our analysis. The solution shows you real-time shipping rates based on customer location and supports free shopping for high-value orders. You can define and set up shipping rules to automate shipping label printing upon order confirmation.
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  • Management: Insulate the business from non-compliance fines and security breaches, provide stability, scale efficiently and manage customer data:
    • Integration: Synchronize data from existing CRMs, ERPs, web analytics tools, marketing automation systems and more with a plug-and-play connector and robust set of APIs. 
    • Subscription: Design pricing plans with options including fixed pricing, term, tiered, usage-based, or any combination of the above. Manage cross-sells, promotions, upgrades and downgrades; offer automated or manual renewal options. 
    • Customer Data: Track and identify customer behavior across various marketing channels. Centralize all data and identify patterns to strategize campaigns and drive sales. 
    • Customer Self-Service: Allow customers to update their own personal, payment, renewal and plan information. They can access their purchase history, modify subscription and payment options, and access personalized offers and content. 
    • Customer Lifecycle Marketing: Deliver targeted communications via email, ads or SMS messages and trigger dormant customers.  
    • Global Compliance: Monitor the dynamic regulatory landscape and comply with international data protection regulations, like GDPR. Maintain compliance with PCI, DSS, ISAE 3402 and other protocols. 
  • Monetization: Supports diverse pricing models, billing scenarios and payment methods to maximize recurring revenue. 
    • Billing and Invoicing: Provide customer-specific payment options and bill accurately for term, tiered or usage-based subscriptions. 
    • Payment Processing: Securely collect payments, issue refunds and record and reconcile transactional data. Defend against chargebacks and receive assistance for defense against claims. Manage currency exchange and integrate global payment processors to minimize foreign billing events. 
    • Revenue Retention: Reduce service interruption and involuntary churns due to outdated credit cards. Automatically receive updated credit card information without any customer intervention. 
    • Taxation: Calculate taxes accurately depending on location and automate sending tax payments to the proper authorities. 
    • Fraud Prevention: Review all charges with automated screening technology; leverage behavioral data to eliminate human bias and false positives. Flag orders for manual review by specialized analysts. 
  • Marketing: Scale business, identify opportunities and streamline marketing campaigns to boost sales: 
    • Localization: Offer customers prevalent language, currency and payment options based on their location. Access 30 languages, 60 currencies and 48 payment methods to provide a highly localized online experience. 
    • Reporting and Analytics: Analyze trends, measure customer satisfaction and identify optimization opportunities with various up-to-date reporting tools and cohort analysis. 
    • Testing and Optimization: Develop testing strategies and make data-based decisions to improve subscription programs, all while receiving expert assistance to optimize these processes. 
    • Email Marketing: Create new revenue streams and nurture existing relationships with customized email marketing campaigns. Execute campaigns and monitor their efficiency with built-in tracking and reporting tools. 
    • Performance Marketing: Receive expert assistance on recruiting, communicating and incentivizing strategic publishers. Give publishers access to assets and reporting for targeted marketing and automate commission tracking and payout handling. 
    • B2B Marketing: Target business clients more effectively; allow sales reps to generate and send personalized, pre-populated carts to customers. Allow customers to configure price quotes and complete transactions without sales assistance through its self-service CPQ. Create a global, virtual storefront and connect it to other critical information systems. 
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  • Omnichannel Marketing: Sell to businesses and consumers on multiple channels, expand into new geographies and create a consistent brand experience across all fronts. Offers 150 language packs and regional extensions. 
    • Multi-Branding: Manage more than one brand, set location-specific business strategies and pricing structures, market product catalogs based on audience, and customize the checkout and fulfillment process. 
    • Website Builder: Add images, videos and banners, drag-and-drop content positions, edit text inline, and adjust the layout. Design content updates to respond in real time to customer behavior. 
    • Progressive Web Application (PWA) Studio: Use various performance optimizers and design strategies to load content faster on any network and deliver it to all devices. 
    • Content Staging: Preview updates, save changes and track the impact of each update with a timeline dashboard. 
    • Headless Commerce: Design customer experiences across any touchpoint, including single and multi-page web apps, mobile apps, IoT devices, and VR and AR. 
    • Amazon Sales Channel: Offers an extension to sell on Amazon and access every feature of Sell On Amazon
    • B2B Commerce: Clients can use their portals to set up multiple buyers, specify roles and permissions, set approval roles, track quotes, and manage credit. Buyers can preset requisition lists, set order placement rules and buy on credit. 
  • Search Bar: Quickly find documents and data across the platform with a few clicks. 
  • Inventory Management: Manage inventory across multiple locations and sales channels: 
    • Sourcing: Design an algorithm to automate product sourcing based on distance and priority. Add extensions for further sourcing customizations. 
    • Stock Tracking: Maintain an accurate picture of retail stock across every store and warehouse, and avoid stockouts and backorders. Automatically update inventory once a product is delivered or canceled. 
  • Fulfillment: Connect to shipping carriers and offer various fulfillment options, including buy-online-pick-up-in-store, curbside pickups and more. 
    • Order Routing: Customers can choose their ideal fulfillment option and route orders to convenient locations. 
    • Ship From Store: Quickly deliver from the nearest store instead of a central warehouse by connecting each store’s POS with the platform. 
  • Customer Experience (CX): Acquire new customers and retain existing ones by personalizing experiences from discovery to delivery. 
    • Customer Segmentation: Deliver personalized experiences by showcasing tiered pricing, promotions and content to customers according to their location, gender, wish lists, order history and more. 
    • Personalized Recommendations: Use Adobe Sensei AI to suggest relevant products according to the shopper’s history, searches, trends and other criteria. Offers a set of recommendation algorithms based on the shopper, item, contextual popularity and more. Doesn’t require page tagging and manual analysis. 
    • Customer Account Management: Customer service representatives can get a real-time view of global inventory, access centralized order information, and generate return and refund processes quickly. 
  • Data Handling: Store data in one location and access it from anywhere. 
    • Warehousing: Keep business data in the vendor’s cloud infrastructure and control syncing of systems and datasets. Import supplementary data with .CSV and spreadsheet uploads. 
    • Business Intelligence: Provides dashboards to track key metrics like average order value, customer lifetime, retention rates and more. Use the dynamic scatter and bubble graph to plot more than two values and create unique visualizations. 
    • Reporting: Access a library of report templates, customize and standardize business-specific metrics, and schedule periodic report generation. 
  • Commerce Financing: Leverage partnership with Wayflyer to apply for revenue-based funding when required. 
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Product Ranking

#24

among all
eCommerce Platforms

#100

among all
eCommerce Platforms

Find out who the leaders are

Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Catalog And Product Management Checkout Inventory Management Marketing And Search Engine Optimization Order Management Payments Platform Capability Reporting And Analytics Sales Channel Shipping Storefront 100 100 100 100 100 88 91 100 98 100 80 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 34 reviews
Great User Sentiment 1655 reviews
86%
of users recommend this product

Cleverbridge has a 'great' User Satisfaction Rating of 86% when considering 34 user reviews from 3 recognized software review sites.

83%
of users recommend this product

Adobe Commerce has a 'great' User Satisfaction Rating of 83% when considering 1655 user reviews from 4 recognized software review sites.

5.0 (9)
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4.2 (23)
4.0 (509)
2.5 (2)
4.3 (642)
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4.2 (267)
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4.1 (237)

Awards

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SelectHub research analysts have evaluated Adobe Commerce and concluded it earns best-in-class honors for Catalog and Product Management, Inventory Management and Order Management.

Catalog and Product Management Award
Inventory Management Award
Order Management Award

Synopsis of User Ratings and Reviews

Global Reach: Cleverbridge provides merchants with the tools to navigate the complexities of selling products and services in various countries, including handling taxes, complying with local regulations, and supporting multiple currencies and payment methods.
Subscription Management: The platform simplifies the management of recurring billing and subscriptions, automating tasks such as invoicing, payment processing, and subscription renewals. This can be particularly beneficial for businesses with subscription-based models, as it reduces manual effort and ensures a smooth customer experience.
Fraud Prevention: Cleverbridge incorporates robust fraud prevention measures to protect merchants from fraudulent transactions and chargebacks. This includes features such as address verification, card security code checks, and velocity checks, which help to identify and prevent suspicious activity.
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Rich Feature Set: The platform offers extensive out-of-the-box functionality, including the management of customers, orders, products, carts, payments, taxes and shipping. It also supports SEO and customizable experiences.
Scalability and Flexibility: Adobe Commerce is highly scalable, making it suitable for businesses handling high volumes of traffic and transactions. It offers extensive customization options, which help create tailored online stores for different audiences and geographies.
Active Community and Support Resources: The platform has a large and active community, extensive documentation, and training materials to help users make the most of the system.
Powerful SEO Capabilities: Its robust SEO features enable businesses to improve their visibility and search engine rankings.
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Subscription Management Issues: Users have reported challenges with managing or canceling subscriptions, often encountering difficulties reaching customer support or experiencing unexpected charges.
Payment Processing Problems: Some users have experienced issues with payment processing, including declined transactions, delayed refunds, and difficulties updating payment information.
Customer Support Concerns: A recurring theme in user feedback is the difficulty in reaching Cleverbridge's customer support, with long wait times and unresponsive communication channels being common complaints.
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High Cost: Adobe Commerce can be prohibitively expensive due to high initial setup costs, ongoing maintenance and the need for skilled developers. This makes it less viable for small businesses or those with limited budgets.
Complexity and Steep Learning Curve: The platform is complicated to set up and use, especially for those unfamiliar with it. A steep learning curve and the need for technical expertise can be challenging for smaller teams.
Limited Built-In Integrations: It only supports built-in integration with other Adobe Experience Cloud products, such as Adobe Analytics, Adobe Marketo Engage and Adobe Experience Manager. Users will need to hire third-party developers to create custom connections with external software.
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Let's "bridge" the gap between you and understanding what users think of Cleverbridge: Cleverbridge has garnered a mixed bag of reviews over the past year. Users appreciate its comprehensive suite of features, particularly its subscription management capabilities and global payment processing. The platform's ability to handle recurring billing, manage different currencies, and comply with international tax regulations is a major plus for businesses with a global reach. However, some users find the interface clunky and outdated, leading to a steep learning curve. The reporting tools also leave something to be desired, lacking the depth and customization options that some competitors offer. Cleverbridge attempts to differentiate itself by providing a high level of customer support, but reviews on the quality of support are inconsistent. Some users rave about the responsiveness and helpfulness of the support team, while others report long wait times and unresolved issues. Ultimately, Cleverbridge seems best suited for mid-sized to large businesses with complex eCommerce needs, especially those operating internationally. Its robust feature set can handle the demands of a growing business, but smaller businesses or those with simpler requirements might find the platform overwhelming and expensive. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check the latest reviews and comparisons before making a decision.

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Adobe Commerce is a highly sophisticated eCommerce platform that offers a high level of flexibility and customization. Its headless architecture empowers businesses to design unique storefronts tailored to specific audiences and geographies.I found its native PWA studio to be a game-changer during testing, enabling the creation of high-performance mobile experiences. The platform's A/B testing and content staging capabilities are also helpful for optimizing customer engagement and driving conversions.One of Adobe Commerce's standout features is its robust personalization engine. By creating detailed customer personas and leveraging AI-powered pattern recognition, you can deliver highly targeted product recommendations and experiences.However, I found the platform's complexity to be undeniable. Implementing and customizing Adobe Commerce requires significant time and resources. While the vendor offers implementation services, gaining full proficiency with the platform involves a steep learning curve.Despite its high cost, Adobe Commerce is an excellent choice for large enterprises and D2C brands that demand a highly customizable and scalable solution. Its rich feature set can drive significant business growth. However, the platform's limited built-in integrations can be a drawback, requiring additional development efforts to connect with external systems.Overall, Adobe Commerce is a powerful tool for enterprises seeking to create exceptional online shopping experiences for multiple geographies. But, it can be overkill for solo entrepreneurs and medium-sized businesses, and they may find it tough to offset the platform cost with sales revenue.

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