PayPal vs Volusion

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Our analysts compared PayPal vs Volusion based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

Volusion Software Tool

Product Basics

PayPal is a payment processing solution that serves as an electronic alternative to traditional methods like money orders and checks. It allows users to shop online, send and receive money securely, and receive payments. It is a two-sided network that connects merchants to consumers in various markets. As a merchant, add a one-touch payment point to the business website, provide customers with faster checkouts, offer credit lines and EMIs, receive recurring payments, accept credit and debit cards, and send multiple payments with a single click. It is a secure and fully PCI-compliant payment facilitator.
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Volusion helps businesses design secure storefronts, manage backend processes and analyze KPIs. It offers site builders, shopping carts, marketing tools, order routing, inventory management and reporting modules.

A CRM, content and CSS editor, tax rate calculator, website designing services, ROI tracker and Robots.txt are its other offerings. It provides a 14-day free trial.
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$0.30/Transaction, 5.4% Flat Rate
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Tailored to your specific needs
$35 Monthly
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Tailored to your specific needs
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Chromebook
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Android
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Cloud
On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Security: PayPal employs end-to-end encryption and fraud detection technologies to protect both buyers and sellers, reducing the risk of unauthorized transactions and data breaches.
  • Global Reach: With support for multiple currencies and a presence in over 200 markets, PayPal enables businesses to accept payments from customers worldwide, expanding their market reach.
  • Convenience: PayPal offers a seamless checkout process, allowing customers to pay quickly without entering their payment details for every transaction, leading to higher conversion rates for businesses.
  • Flexible Payment Options: PayPal supports a variety of payment methods, including credit cards, bank accounts, PayPal balance, and PayPal Credit, offering flexibility to customers and increasing the likelihood of successful transactions.
  • Buyer Protection: PayPal's Buyer Protection policy covers eligible purchases, providing refunds for transactions that don’t go as planned, thereby increasing consumer trust and confidence.
  • Seller Protection: Similarly, PayPal's Seller Protection program safeguards merchants against claims, chargebacks, and reversals for unauthorized transactions and items not received by buyers, minimizing potential losses.
  • Easy Integration: PayPal offers easy-to-use APIs and plugins for major eCommerce platforms and shopping carts, simplifying the integration process for businesses and enabling them to start accepting payments quickly.
  • Financial Management: With comprehensive reporting tools and the ability to send invoices directly through the platform, PayPal helps businesses manage their finances efficiently, saving time and resources.
  • Customer Insights: PayPal provides access to valuable data and analytics about purchasing trends and customer behavior, helping businesses tailor their offerings and marketing strategies for better engagement.
  • Mobile Optimization: PayPal's mobile-optimized payment solutions cater to the growing number of consumers who shop on their smartphones and tablets, ensuring a smooth and secure checkout experience on any device.
  • Nonprofit Support: PayPal offers discounted transaction rates for registered nonprofits, making it easier for them to accept donations and manage their fundraising efforts online.
  • Subscription Services: Businesses can easily set up and manage subscription-based services with PayPal, offering automatic billing and payment options that ensure continuous access to products or services for their customers.
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  • Design Websites: Create multimedia homepages, categories and product pages with drag-and-drop tools and HTML/CSS editors. Provides search bars for easy navigation. Access mobile-optimized websites via any device. 
  • Ensure Uptime and Security: Host SSL-certified websites on Google Cloud and use firewall settings to filter traffic on websites. 
  • Efficient Inventory and Order Management: Automate purchase orders, track inventory in real time and route orders coming through multiple channels using a unified platform. 
  • Improve Marketing Efforts: Define rules to showcase specific content, products and pricing based on customers’ history, location, navigation and other metrics. Improve website visibility across search engines using SEO and sitemap indexing tools. 
  • Streamline Checkouts: Ensure a seamless transition to payment gateways without redirecting traffic to external sites. Provides flexible payment options, including credit cards, cash, wire payment, PayPal, Amazon Pay, ACH and money orders. 
  • Identify Opportunities: Track ROI based on ad campaigns, newsletters and affiliates. Generate daily reports by tracking personalized KPIs like purchases, return merchandise authorizations, CRM tickets and more. 
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  • Accept Payments: Receive funds and streamline the checkout experience with the available tools: 
    • Invoices and Estimates: Generate free customizable invoices to simplify the payment process. Alternatively, create estimates with business logos and personalized details, and automatically convert them into invoices after customer acceptance. 
    • Checkout: Provide customers with a one-touch payment point to check out and make payments without leaving the business website. 
    • Recurring Payments: Improve customer retention by allowing repeat customers to skip the checkout process and set up subscription-based payments. 
    • Installment Payments: Get paid up-front while providing customers a pay-later option with “Pay in 4,” an interest-free installment solution, at no additional cost. 
    • Sell on Social: Quickly create product listings with photos and descriptions. Receive a shareable link to promote and push sales through social media, email, chat and more. Host listings on the vendor’s servers and let customers securely pay through a payment portal. 
    • Point of Sale: Accept in-person card payments with a selection of chip, tap and swipe readers and accessories compatible with mobile devices and desktops. 
    • QR Codes: Generate and print unique QR codes that customers can scan to make payments through mobile apps. 
  • Make Payments: Securely link bank accounts to transfer money to digital wallets and vice versa. 
    • Business Debit Mastercard: Withdraw or spend money as soon as it arrives in the digital wallet and earn rewards and cashback from participating retailers. Use at all locations accepting Mastercards. 
    • Send Money: Electronically pay vendors anywhere within the USA without incurring any additional costs and receive payment receipts instantly through the mobile app. Thorough monitoring helps prevent fraudulent transactions. 
    • Payouts: Send mass payouts to vendors and employees across the world, and auto-convert currencies. Supports more than 24 currencies and 180 markets across the globe. 
    • Crypto Payments: Make payments and checkout from participating online stores with cryptocurrency seamlessly. 
    • Payment Regulations: Leverage tools like transaction monitoring, recipient verification and compliance screening to manage compliance with regulations. Available with the enterprise solution. 
  • Risk Management: Uses intelligent two-sided networks, machine learning and analytics to protect businesses from existing and potential threats. Safeguard card details and transactional ledgers with a secure vault. Receive expert advice on maintaining compliance and security strategies. 
  • Growth Acceleration: Expedite business growth rate with critical funding, sales push and growth insights: 
    • PayPal Working Capital: A fixed-fee loan available without requiring a credit check, based on the account’s history. Repay it automatically with a percentage of each sale through the digital wallet. 
    • PayPal Business Loan: Finance operating expenses with a term loan based on the business’s history and growth since inception. Automate regular weekly payments from the bank. 
    • Cart Recovery: Reduce cart abandonment and drive return visits by sending notifications to shoppers who left midway. Offer incentives and discounts through a Store Cash campaign and boost customer loyalty. 
    • Insights: Get actionable insights and expert advice based on estimated audience size and potential ROI to optimize operations, improve marketing and push sales. 
  • Operation Management: Streamline daily operations and automate repetitive tasks with the following tools: 
    • Shipping Labels: Receive discounts on shipping through United Parcel Services (UPS) and United States Postal Service (USPS). Automatically receive tracking information. Select service type, package size and other details to auto-calculate costs. 
    • Dispute Management: Interact with buyers and customers through the “Resolution Center” to resolve disputes mutually. Clients can escalate claims for unresolved conflicts. Gain expert advice on building a case against a chargeback or a claim against the business. 
    • Funds Now: Receive money from completed sales instantly without any hold or delay at no extra cost to the business. 
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  • Website Builder: Craft a niche website with designer templates, a custom domain, search functionality and more:
    • Designing: Choose from a set of mobile-friendly templates or access the CSS editor to design the website manually.
    • Custom Domain: Promote business brand and allow customers and search engines to access the website easily. Showcase branding across the site with built-in promotional tools.
    • Product Pages: Customize products, upload images, write product descriptions and add subcategories. Highlight discounted products on the homepage and use the content editor to create interactive slideshows and transitions. Employ SEO to improve search engine rankings.
    • Search Tab: Allow customers to search the inventory and streamline the navigation process with quick search and customizable filters.
    • Security: Operate securely with an SSL-certified website and a PCI DSS compliant payment processor that ensures 99.99% uptime for customers.
  • Product Sales: Boost online sales and streamline business operations:
    • Payment Processing: Accept credit cards, cash, wire payments and electronic checks, along with all major digital wallets like PayPal, Amazon Wallet, Stripe and more. Streamline the checkout process, accept multiple currencies and set up a recurring payment collector for a subscription-based business model.
    • Inventory Management: Monitor product status, reorder quantities and remaining stock, verify amounts and receive low stock alerts. Quickly update inventory by uploading CSV files. Create custom barcodes for products for easy identification.
    • Order Processing: Process phone, website and mobile orders. Set up warehouse locations and keep track of returns. Receive updates for chargebacks and claims against the business.
    • Shipping: Specify shipping types, provide signatures, offer special discounts, set shipping rates and provide flat-rate shipping options. Leverage available integrations for seamless dropshipping.
    • Tax Calculator: Automate tax calculation based on region, currency and regulations. Stay up-to-date and receive tips on reducing tax costs.
    • Related Products: Entice customers to buy more by displaying related products based on their last purchase.
  • CRM: Improve customer engagement and relationships. Manage sales tickets, route them to the concerned departments, monitor customer reviews and respond to feedback from a centralized platform.
  • Mobile App: Manage stores, update inventory, interact with associates and customers, and generate reports with a mobile app compatible with both Android and iOS devices.
  • Growth Hacking: Rapidly scale business and drive growth through digital marketing and leveraging insights.
    • Listings: Showcase products on major marketplaces like Facebook Marketplace, eBay, Amazon and more. Make changes to listings from the dashboard and link social media accounts to promote on Instagram, Twitter and more.
    • ROI Tracking: Accurately estimate the value of investments with comprehensive ROI tracking, based on ad campaigns, newsletters and affiliates.
    • Reporting: Create personalized reports to drill down on critical areas. Receive insights on abandoned and live carts, purchases, product views, CRM tickets submitted, and more.
    • Discounts and Gift Cards: Set the starting time, duration and percentage or amount of a discount. Create customizable gift cards with business colors and logos. Set up deals of the day to push sales of stagnant stock.
    • Newsletter: Create and send custom newsletters and keep customers in the loop.
    • SEO: Manage metadata and let search engines crawl every corner of the site with sitemap indexing. Prevent specific pages from being crawled with editable robots.txt files.
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Product Ranking

#1

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eCommerce Platforms

#28

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eCommerce Platforms

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User Sentiment Summary

Excellent User Sentiment 23875 reviews
Good User Sentiment 169 reviews
94%
of users recommend this product

PayPal has a 'excellent' User Satisfaction Rating of 94% when considering 23875 user reviews from 3 recognized software review sites.

72%
of users recommend this product

Volusion has a 'good' User Satisfaction Rating of 72% when considering 169 user reviews from 5 recognized software review sites.

5.0 (23)
4.5 (14)
n/a
3.3 (57)
4.63 (404)
3.8 (44)
4.7 (23448)
3.8 (37)
n/a
2.7 (17)

Awards

PayPal stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Convenient and Widely Accepted: PayPal is a popular online payment method that is accepted by many online retailers, making it a convenient option for shoppers.
Enhanced Security: PayPal offers buyer and seller protection policies, which can help to protect users from fraud and scams. For instance, if a buyer does not receive an item they purchased, or if the item is significantly different from its description, they may be eligible for a refund under PayPal's Buyer Protection program.
Dispute Resolution: The platform provides a dispute resolution process to help resolve issues between buyers and sellers.
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Easy to Use: Volusion is known for its user-friendly interface, making it a good choice for beginners with limited technical expertise. The platform offers drag-and-drop functionality and intuitive design tools, allowing users to easily build and customize their online stores without needing to code.
Built-in Features: Volusion provides a comprehensive suite of built-in features, including marketing tools, SEO options, and payment processing capabilities. This eliminates the need for extensive third-party integrations, streamlining the setup and management of online businesses.
Scalability: Volusion offers various pricing plans to accommodate businesses of different sizes and growth stages. As businesses expand their product offerings and customer base, they can easily upgrade their plans to access additional features and resources.
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Limited Seller Protection: PayPal's seller protection policies can be difficult to navigate and may not cover all types of transactions or disputes, leaving sellers vulnerable to fraud or chargebacks.
Account Holds and Freezes: PayPal has been known to hold or freeze accounts without warning or clear explanation, which can disrupt business operations and cause frustration for users who rely on the platform for their livelihood.
Customer Service Challenges: Getting timely and effective support from PayPal's customer service can be difficult, with long wait times and inconsistent responses being common complaints among users.
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Limited Design Flexibility: Volusion's templates can feel restrictive for users who want more control over their online store's appearance and functionality. Customizing beyond the provided options often requires coding knowledge or hiring a developer, which can be a barrier for some users.
Transaction Fees: Unlike some competitors, Volusion charges transaction fees on all plans, including higher-tier ones. This can eat into your profit margins, especially if you have a high volume of sales or sell lower-priced items.
App Store Limitations: The app store offers fewer options compared to other platforms, potentially limiting the ability to extend your store's functionality with third-party tools and integrations.
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PayPal users generally give it a thumbs-up for its convenience and security. Setting up an account is a breeze, and the platform is widely accepted by online merchants, making it a go-to for quick and easy payments. The security features, like encryption and fraud protection, give users peace of mind when making transactions. However, some users find the fees, especially for international transactions and credit card payments, to be a bit of a bummer. Additionally, while PayPal is widely accepted, it's not universally accepted, so users may occasionally encounter situations where they need to whip out a different payment method. Compared to other digital payment platforms like Zelle, Venmo, and Cash App, PayPal stands out with its robust buyer and seller protection policies, making it a safer choice for larger transactions or purchases from unfamiliar sellers. But for splitting bills with friends or sending small amounts of money, the simplicity and social features of Venmo or Cash App might be more appealing. So, who's PayPal's ideal user? It's perfect for folks who frequently shop online and value security and convenience. If you're someone who makes international payments or deals with large transactions, PayPal's buyer and seller protection features are a major plus. However, if you're mainly looking for a way to split the bill at dinner or send a few bucks to a friend, you might find other platforms more user-friendly and cost-effective.

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Volusion has been making waves in the eCommerce world, but is it the right fit for your business? Let's dive into what users have been saying over the past year. Volusion's user-friendly interface is a major draw, especially for those new to eCommerce. The drag-and-drop functionality makes building and customizing your online store a breeze, even without coding experience. This ease of use is a significant advantage over more complex platforms like Shopify or Magento, which often require a steeper learning curve. However, Volusion's simplicity can also be a drawback for larger businesses with more complex needs. Some users report that Volusion lacks the advanced features and scalability required for high-volume stores or those with intricate product variations. Another key consideration is pricing. Volusion's plans can be pricier compared to competitors, which might deter budget-conscious entrepreneurs. But, for those who value ease of use and a comprehensive set of built-in features, Volusion's pricing might be justifiable. The platform offers a range of tools for inventory management, payment processing, SEO optimization, and marketing, eliminating the need for multiple third-party apps, which can add up in cost and complexity. So, who is Volusion best suited for? It's ideal for small to medium-sized businesses and solopreneurs seeking a user-friendly platform with a wide range of built-in features. If you're looking for an intuitive solution to get your online store up and running quickly, Volusion is worth considering. However, if you anticipate rapid growth or require highly specialized features, you might want to explore more robust platforms. Remember, the eCommerce landscape is constantly evolving, so be sure to check for the latest updates and offerings before making your final decision.

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