SquareSpace vs SAP Commerce Cloud

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Our analysts compared SquareSpace vs SAP Commerce Cloud based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

SAP Commerce Cloud Software Tool

Product Basics

Squarespace is a website builder that helps create portfolios and blogs, track web traffic and manage content on mobile applications or desktop. It offers customizable templates, product merchandising, custom CSS, inventory management and more. Other attributes include scheduling, email marketing and commenting. Users can track orders, manage taxes, handle payments, analyze sales and design logos and manage social media posts. It is helpful for small businesses, photographers, bloggers, artists, restaurants, musicians, wedding planners and students. 
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SAP Commerce Cloud helps online businesses manage omnichannel commerce. It enables enterprises to deliver personalized customer experiences from acquisition to retention and unify every touchpoint, including online, social media, mobile, POS and more.

Its features include omnichannel marketing, product information, order and customer experience management, analytics, and more. Use the headless architecture to customize the backend and add required functionalities through plug-and-play integrations.
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$16 Monthly
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$100,000 Annually, Quote-Based
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Windows
Mac
Linux
Android
Chromebook
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Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Quick Setup: Purchase a domain or transfer to an existing one and launch an online store with a few clicks. 
  • Automate Backend Maintenance: The vendor manages overall performance and security updates. Update purchased plugins and add-ons automatically according to needs. 
  • No-Code Content Layout: Make new pages, layouts and content without complicated coding using the drag-and-drop editor. 
  • Centralize Management: Localize marketing, analytics, payment processing and social media workflows in a unified platform. Monitor developments and functioning from the dashboard. 
  • Enhance Customer Experience: Build a secure environment for transactions, provide multimedia descriptions for products and services, create member zones, and manage paid content. 
  • Build Brand Awareness: Design emails with website content, track responses and maintain contact information. Generate leads, streamline metadata and boost social media posts using SEO and social media tools. 
  • Create Engaging Content: Record, edit, share and track quality videos on multiple channels via a video studio mobile app. 
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  • Easily Add Custom Features: Connect with other SAP products to add extra features like CRM, PLM, ERP and more. Design connections with external software using REST and GraphQL API. 
  • Manage Everything From One Place: Unify every complex process in a single platform, including omnichannel marketing, distributed order management, CX tracking and personalization, fulfillment, and more. 
  • Increase Efficiency: Manage multiple brands from a centralized dashboard. Set up dual storefronts for B2B and B2C customers and avoid double orders, backorders and other human errors. 
  • Improve Customer Satisfaction: Provide intelligent behavior-based product recommendations, offer flexible payment and fulfillment options and personalize every customer touchpoint from discovery to fulfillment. B2B customers can easily shop with self-guided experiences. 
  • Boost Efficiency: Define rules to automate processes like order routing, transaction recording, payment processing and more and free up associates to focus on problem-solving and scaling operations. 
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  • Templates and Design Tools: Access customizable templates that support all major content types, like blogs, galleries, pages, calendars and more. Use the latest HTML, Javascript and CSS transcripts to edit templates. Use customized color palettes, video and background banners, images via Unsplash, Google and TypeKit fonts, a built-in photo editor and more. 
  • Layout and Pages: Use pre-designed structures to create websites and add blocks, menus, links, maps, forms, files, buttons, charts, custom codes and social media icons. Duplicate text pages, use CSS editor and create custom redirect pages. Design websites that automatically adapt to the device it is accessed on without changing the overall style of the website. 
  • Commenting System: Incorporate a commenting system that helps with community management, flagging spam messages, disabling comments, threading comments, counting individual likes and moderating content. 
  • Multiple Contributors and Access Levels: Restrict permission to access based on role and use a single login to handle multiple sites simultaneously. Provide access levels, including content editing, reporting, store managing, administrating, billing and more. 
  • Passwords and Page Lock: Lock websites with a password while editing it, use a password to create private sections and customize page displays for visitors when locked by a password. 
  • Built-In Mobile Websites: Design websites that automatically adapt to the device it is accessed on without changing the overall style of the website. 
  • App: Use an app available on Android and iOS to manage websites, add or edit pages, add images, write and edit blogs and review traffic analytics. Manage inventory, orders and customers as well as add products and issue returns while on the go. 
  • Extensions: Use third-party tools to manage sales transactions, handle inventory and accounting, file taxes, streamline bookkeeping, promote products, ship products and more. Connect with Google Analytics and Disqus. 
  • Blogging: Publish, draft, schedule and mark posts for review. Use markdown block to add text, change layouts as per the blog content and automate the process of reformatting content for email campaigns. Manage audio blocks, blog post options and podcast support for better visibility. Save excerpts and source URLs, use accelerated mobile pages to create lightweight web pages, add subscribe buttons, access built-in RSS feeds and link titles to external URLs. 
  • Portfolios: Drag and drop images, add videos and audio files to pages or blog posts, and set videos or images as backgrounds. Access a built-in image editor, create landing pages with links to sub-pages, use lightbox to highlight images, define focal points for images and auto-fill tags, tiles and descriptions when importing images. 
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  • Omnichannel Marketing: Create and manage personalized experiences across multiple channels 
    • Page Builder: Design omnichannel responsive storefronts with the WYSIWYG editor. Personalize websites and mobile apps, and create IoT, VR, and AR experiences. 
    • PWA Studio: Personalize storefronts to mimic app-like experiences for mobile-centric commerce. 
    • Promotions: Design and launch targeted promotional campaigns. 
    • Plug-and-Play Integrations: Access the marketplace to install extensions for processing payments, taxing, merchandising, adding shopping carts and more. 
    • B2B Commerce: Offers intelligent pricing based on set rules. Provides self-service options like defining order approval and quote negotiation workflows, auto replenishes, PO number entries and more. 
  • Customer Experience: Personalize and streamline the customer experience across sales and distribution channels. 
    • Data Segmentation: Collect data across every sales channel, create rich customer profiles, segment customers based on business-specific criteria and more. 
    • Machine Learning: Automate data analysis to recognize behavioral patterns and offer hyper-personalized product suggestions. 
    • Search Bar: Allows customers to navigate through the catalog quickly. 
    • A/B Testing: Design real-time algorithms based on tests to deliver personalized experiences. 
  • Product Content Management: Create detailed catalogs with bundles and attributes and syndicate on multiple sales channels. Set up approval and review workflows, bulk edit and mass upload with the management console. Supports multilingual catalogs for global commerce. 
  • Distributed Order Management: Manage orders coming through various sales channels and going out via different fulfillment points. 
    • Inventory Tracking: Gain real-time snapshots of the inventory and set rules for splitting and sharing them as needed. 
    • Flexible Fulfillment: Provides endless-aisle fulfillment options like BOPIS, curbside pickup, dropshipping and more. 
    • Order Routing: Define sourcing and routing rules for multiple warehouses, fulfillment centers and shipping carriers. Automate order routing to convenient locations. 
    • Return Processes: Offers shipment tracking information and self-return capabilities to customers. 
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Product Ranking

#5

among all
eCommerce Platforms

#91

among all
eCommerce Platforms

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Analyst Rating Summary

88
87
94
99
100
92
87
77
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Checkout
Marketing and Search Engine Optimization
Platform Capability
Shipping
Storefront
Marketing and Search Engine Optimization
Storefront
Catalog and Product Management
Reporting and Analytics
Checkout

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SquareSpace
SAP Commerce Cloud
+ Add Product + Add Product
Catalog And Product Management Checkout Inventory Management Marketing And Search Engine Optimization Order Management Payments Platform Capability Reporting And Analytics Sales Channel Shipping Storefront 94 100 87 100 84 66 100 80 65 100 100 99 92 77 100 90 74 91 97 67 63 100 0 25 50 75 100
90%
0%
10%
100%
0%
0%
100%
0%
0%
80%
20%
0%
80%
0%
20%
80%
0%
20%
100%
0%
0%
100%
0%
0%
80%
0%
20%
91%
0%
9%
64%
0%
36%
64%
18%
18%
100%
0%
0%
88%
0%
12%
80%
0%
20%
100%
0%
0%
71%
0%
29%
71%
0%
29%
100%
0%
0%
67%
0%
33%
100%
0%
0%
100%
0%
0%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

70%
0%
30%
80%
0%
20%

User Sentiment Summary

Excellent User Sentiment 5450 reviews
Great User Sentiment 6 reviews
91%
of users recommend this product

SquareSpace has a 'excellent' User Satisfaction Rating of 91% when considering 5450 user reviews from 4 recognized software review sites.

86%
of users recommend this product

SAP Commerce Cloud has a 'great' User Satisfaction Rating of 86% when considering 6 user reviews from 2 recognized software review sites.

4.4 (870)
n/a
4.57 (2539)
4.33 (3)
4.6 (1944)
4.3 (3)
4.2 (97)
n/a

Awards

SquareSpace stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Website Builder: It’s simple to create a professional website without any coding using the drag-and-drop editor, according to 70% of users mentioning this feature.
Ease of Use: The platform is intuitive and straightforward, according to 100% of users mentioning this aspect.
Domain: Squarespace helps transfer existing domains without any hassle, according to 90% of reviews mentioning domains.
Customer Support: Vendor’s support team offers quick and quality responses, as noted by 92% of reviews on customer support.
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Comprehensive Feature Set: Users appreciate that SAP Commerce Cloud offers a wide range of features out-of-the-box, covering areas like product information management, order management, and promotions. This comprehensiveness reduces the need for extensive customization, saving time and resources.
Omnichannel Capabilities: SAP Commerce Cloud enables businesses to provide a seamless customer experience across multiple touchpoints, including online stores, mobile apps, and physical stores. This unified approach helps businesses meet the evolving expectations of modern consumers.
Customization and Flexibility: While offering a rich set of standard features, SAP Commerce Cloud also provides ample opportunities for customization. Businesses can tailor the platform to their specific needs and integrate it with existing systems, ensuring a perfect fit for their unique requirements.
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Rigidity: The drag-and-drop website editor lacks customization features, according to all users discussing personal customizations.
Cost: According to 92% of users reviewing the pricing structure, the solution is costlier than its competitors based on the features provided.
Performance Speed: 82% of users who mentioned this element said that the platform uses a lot of RAM while running and is prone to crashes.
Data Analytics: In-depth analytics is only available with the enterprise pricing plan, according to 67% of reviews discussing this aspect.
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Complex Setup and Maintenance: Many users find it challenging to set up and maintain SAP Commerce Cloud, often requiring specialized expertise and resources.
High Cost: SAP Commerce Cloud can be expensive, especially for small and medium-sized businesses, with licensing, implementation, and ongoing maintenance costs adding up.
Limited Flexibility: Some users report that SAP Commerce Cloud can be inflexible, making it difficult to customize and adapt to specific business needs.
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Squarespace helps businesses and individuals promote their brands digitally by launching professional websites and integrating every social account in a unified platform. According to reviews, the drag-and-drop website builder and intuitive user interface are the primary pros of the software.But, users have noted that the drag-and-drop editor lacks intricate customizations like moving image blocks, using multiple fonts, changing website structures and more. If you’re looking to deploy the software, we advise having technical expertise in WordPress coding or CSS editing for in-depth personalization. In conclusion, Squarespace is ideal for creating fashionable landing pages for individuals and smaller businesses, especially those looking for a simple option. It’s less effective for larger organizations with big inventory and that need hyper-detailed websites.

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User reviews from the last year paint a mixed picture, highlighting both strengths and weaknesses that make it a good fit for some businesses, but not others. While many users praise its robust feature set, particularly its powerful shopping cart and marketing tools, they also point to its complexity and high cost as major drawbacks. Some users find the platform's learning curve steep, requiring significant time and resources to master. Others note that its pricing structure can be prohibitive for smaller businesses, making it more suitable for large enterprises with deep pockets. What sets SAP Commerce Cloud apart is its tight integration with other SAP products, a major advantage for businesses already invested in the SAP ecosystem. This seamless integration allows for streamlined operations and data sharing across different departments, boosting efficiency and providing a holistic view of the business. However, this strength can also be a weakness for businesses that don't use other SAP products, as they may not fully utilize the platform's capabilities. Ultimately, SAP Commerce Cloud is best suited for large enterprises with complex eCommerce needs and existing SAP infrastructure. Its comprehensive features, scalability, and integration capabilities make it a powerful tool for managing sophisticated online businesses. However, smaller businesses or those new to SAP may find its complexity and cost overwhelming, making alternative platforms like Shopify or BigCommerce more attractive options.

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Screenshots

Top Alternatives in eCommerce Platforms


Adobe Commerce

BigCommerce

commercetools

Ecwid

Kibo

Optimizely

Oracle Commerce

Salesforce Commerce Cloud

SAP Commerce Cloud

Shopify

Sitecore

TrueCommerce

Unilog

Wix

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