DiCentral vs eZCom

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Our analysts compared DiCentral vs eZCom based on data from our 400+ point analysis of EDI Software, user reviews and our own crowdsourced data from our free software selection platform.

DiCentral Software Tool

Product Basics

DiCentral Web Based EDI is a tool that allows users to securely send documents and other information to customers, partners and suppliers while also retaining supply chain visibility. It offers integration with various popular vendors along with a library of prebuilt connectivity kits meant to ease the connection building process with business partners.

It is available for both cloud and on-site deployment and has a relatively low price, making it a good option for a wide variety of businesses. It also offers different connection options to its users. Support is available 24/7 via phone and email from all locations.
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eZCom software helps businesses simplify their trading processes. It offers Lingo, a cloud-based B2B supply chain module designed for Web Apps. It combines AS2 capabilities with data format translation, document archiving, testing and reporting/analytics. It helps improve compliance and reduce costly chargebacks, all while providing the seamless transactions that trading partners demand.

Features are added constantly by the development team based on customers’ requirements. It allows integration with ERP, inventory, accounting, shipping, 3PL/WMS, e-commerce and more to streamline the work process and increase business efficiency.
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$30 Monthly
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$75 Monthly, Quote-based
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Accessible: Available either on-premise or on the cloud, with only a web browser to access, it is highly usable for customers in various locations and industries. 
  • Relatively Inexpensive: Starting at $30 a month, it is a fairly inexpensive introduction to EDI software. 
  • High Integration Capability: It can integrate with many different vendors, including SAP, NetSuite, Acumatica, Oracle, Microsoft, QuickBooks and Sage. 
  • Real-Time Visibility: Supply chain visibility is available through real-time insights that are relayed across customized dashboards. The tool can assist in determining which products are currently available in distribution centers or warehouses, also forecasting when to reorder certain materials. 
  • Connectivity: Easily connect with trading partners with prebuilt kits to develop connections between their systems and that of their partners. 
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  • Streamlined Operations: eZCom automates complex EDI processes, reducing manual data entry and minimizing errors, which leads to smoother business operations.
  • Improved Accuracy: By automating data exchange, eZCom ensures that information is consistently accurate, reducing costly mistakes and discrepancies in order processing.
  • Enhanced Compliance: eZCom helps businesses adhere to industry standards and trading partner requirements, ensuring compliance with EDI protocols and avoiding penalties.
  • Time Efficiency: The software accelerates transaction processing, allowing businesses to respond quickly to partner demands and market changes, thus improving overall efficiency.
  • Cost Reduction: By minimizing manual intervention and errors, eZCom reduces operational costs associated with order processing and data management.
  • Scalability: eZCom supports business growth by easily handling increased transaction volumes without compromising performance or accuracy.
  • Improved Partner Relationships: Reliable and timely data exchange fosters better communication and trust with trading partners, enhancing business relationships.
  • Data Security: eZCom ensures that sensitive business information is securely transmitted, protecting against data breaches and unauthorized access.
  • Customizable Solutions: The software can be tailored to meet specific business needs, allowing for flexibility in managing unique EDI requirements.
  • Real-Time Visibility: eZCom provides real-time tracking and monitoring of transactions, enabling businesses to make informed decisions based on current data.
  • Integration Capabilities: Seamless integration with existing ERP and accounting systems ensures that data flows smoothly across platforms, enhancing overall business efficiency.
  • Reduced Training Time: User-friendly interfaces and intuitive design reduce the learning curve for new users, allowing teams to become productive quickly.
  • Enhanced Customer Satisfaction: Faster and more accurate order processing leads to improved customer experiences, fostering loyalty and repeat business.
  • Proactive Issue Resolution: eZCom's alert systems notify users of potential issues before they escalate, allowing for timely intervention and problem-solving.
  • Environmental Impact: By reducing paper-based processes, eZCom contributes to sustainability efforts and reduces the environmental footprint of business operations.
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  • EDI Outsourcing: Meet the EDI requirements of customers while also retaining the ability to scale fulfillment operations. It enables integration with different ERP, WMS and MRP solutions through prebuilt adapters that alleviate the need to work with a third-party integration company. It can integrate with solutions from SAP, NetSuite, Sage, Oracle and Microsoft Dynamics, among others. 
  • Dropship Management: Exchange order and inventory data with trading partners. It enables the generation of shipping labels, the automation of inventory feed requests, compliance with buyer dropship guidelines and the obtainment of alerts when pending rule violations occur. 
  • Analytics and Rules Management: Enables users to develop rules for all trading partner specifications. It also reviews and quarantines transactions before they become chargebacks. Observe KPI trends to take advantage of actionable insights using real-time data while leveraging a customizable dashboard. 
  • 3PL and Carrier Support: Enables 3PLs and manufacturers that are in a partnership with a 3PL to scale operations up or down. It contains enablement and fulfillment solutions that are furthered by the opportunity for users to partner or connect with a global community of clients. 
  • Supply Chain Management: Leverage distribution management, point-of-sale data analysis, warehouse management, order management and inventory management capabilities. Integrate with accounting systems to streamline order processing. It also supports bulk and single-SKU fulfillment, contains a forecasting module that can suggest reorder quantities and can compare product activity to unit costs. 
  • Financial Integration: It connects customers, suppliers and partners to optimize transactions and ensure compliance with legal and financial regulations. It eliminates manual tasks such as invoice entry and centralizes cash management. It also contains a matching function that verifies payments for products ordered and received. 
  • EDI Translation and Mapping: The EDI translation tool uses VANs to indirectly connect with partners. Create direct connections through either secure FTP or AS2. It contains a library of prebuilt kits to ease the process of connecting with partners. The mapping tool lets users transfer, translate and validate data across systems. 
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  • Automation: Save time, reduce errors and eliminate manual entry by automating work processes. Users can seamlessly merge information and share files with an integrated file connector, server connections(FTP, SFTP and FTPs), Dropbox and more. 
  • Validation Check: Provides integrated validation checks to maintain EDI compliance and prevent errors. It offers four validation levels, ensuring excellent business partnerships (and no chargebacks). 
  • Batch Processing: Create and process hundreds of documents, such as ASNs and invoices, quickly and easily without entering data manually.;
  • Dropship: The system handles every shipping process, from EDI data to shipping labels, packing slips and invoices. Rather than spending hours on a single direct-to-consumer order, they're moving thousands of them at once, with no copying and pasting.. 
  • Custom Branded Packing Slips: It automatically creates paying slips with the appropriate brand properties like logo, name, URL, address and more. 
  • ASN Creating: Allows users to create and update all ASN in a snapshot for multi-order ASNs, or a single ASN per order. If users need to send to multiple DC(direct-to-consumer), the system can automatically create one ASN per DC with a click. 
  • Lingo RESTful API: Developers can easily integrate and automate any type of EDI, online marketplace or e-commerce task. Customers can code in their preferred language, gain access to advanced features, no need to use third-party API during testing and more. 
  • GS1-128 Labels (UCC-128 Labels): Create and print GS1-128 compliant labels from the system with ease and precision. It pre-populates labels using ASN data to meet the requirements of trading partners while improving shipping efficiency. It guarantees that label templates meet the trading partner’s standards. All GS1-128 labels can be printed locally or routed quickly and easily to another location (e.g. warehouse). 
  • FedEx and UPS Connector: Streamline the shipping process, connect the system with FedEx and UPS to save time and eliminate manual entry without leaving the system. It directly connects to Amazon, stamps.com, Endicia, Ontrac and more. 
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Product Ranking

#8

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#10

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User Sentiment Summary

Great User Sentiment 635 reviews
Excellent User Sentiment 37 reviews
83%
of users recommend this product

DiCentral has a 'great' User Satisfaction Rating of 83% when considering 635 user reviews from 3 recognized software review sites.

93%
of users recommend this product

eZCom has a 'excellent' User Satisfaction Rating of 93% when considering 37 user reviews from 2 recognized software review sites.

4.0 (112)
4.0 (2)
4.16 (262)
n/a
4.2 (261)
4.7 (35)

Awards

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eZCom stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Ease of Use: The system provides ease of use, making the process of invoicing and order tracking a breeze, as noted by about 79% of users.
Support: Approximately 67% of users who reviewed support talked about the 24X7 availability and timely response of their customer support.
Navigation: About 80% of users who mention navigation found the platform effortless to navigate and leverage robust navigation features.
Connection/Communication: The system facilitates smooth communication between entities, arranging seamless connections between trading partners, as mentioned by 56% of users who reviewed communication/connection.
Installation: About 67% of users who spoke about installation mentioned the application’s seamless onboarding and implementation.
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User-Friendly Interface: eZCom's software is designed with an intuitive interface that makes it easy for users to understand and navigate, even those who are new to EDI.
Excellent Customer Support: Users consistently praise eZCom's customer support for its responsiveness, helpfulness, and expertise in resolving issues promptly.
Streamlined Order Processing: eZCom simplifies the entire order-to-invoice process, automating tasks such as order receipt, acknowledgment generation, and invoice creation, which saves time and reduces errors.
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Cost: Nearly 100% of users who mentioned cost noted that Dicentral is overpriced for its features, with the costs being unadjusted throughout the year.
Functionality: The platform lacks advanced features, with compatibility issues with certain browsers and operating systems, according to approximately 64% of respondents reporting on its functionality.
Performance: The app experiences occasional performance and connectivity issues, based on 53% of reviewers mentioning performance.
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Limited Reporting: eZCom EDI lacks robust reporting tools, making it difficult for businesses to analyze EDI data and track key metrics.
Occasional Slowness: Some users report experiencing occasional slowness with the platform, which can impact productivity and cause delays in processing EDI transactions.
Limited Customization: Businesses with unique EDI needs may find eZCom EDI's customization options to be somewhat limited, potentially requiring workarounds or compromises in their workflows.
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Users found DiCentral easy to use and navigate, but its interface confusing and antiquated. It offers a centralized location to handle invoices, track orders and search, filter and consolidate information with integrations. While tech support was knowledgeable and responsive, some users reported having difficulties understanding them. Users reported robust analytics functionality, with predesigned documentation and reports. Several users reported compatibility issues on MAC and several browsers such as Chrome and Firefox. Common performance issues include access prohibition, response delays and late reception of messages. Users also reported flexibility for various requirements. Overall, it is an intuitive system to build secure connections with certain functional limitations.

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Is eZCom EDI really eZ to use, or does it leave users feeling like they're stuck in the Stone Age of technology? User reviews from the past year paint a picture of a platform that, while generally well-regarded for its user-friendliness and robust customer support, suffers from some noteworthy drawbacks. Many users praise eZCom for its intuitive interface, highlighting its ability to simplify complex EDI processes. For instance, one user, a Wholesale Sales Support Specialist, mentions that eZCom "is very user friendly" and that their "customer service team is amazing," adding that the software effectively "converted raw data to readable data that everyone in the team can understand." This ease of use makes it particularly appealing to businesses new to EDI or those without dedicated IT resources. However, this apparent simplicity comes at a cost, as several users point out limitations in eZCom's reporting tools and customization options. Some find the search functionality cumbersome, particularly when dealing with large volumes of data. Occasional slowness and a lack of advanced features further detract from the user experience. One user specifically notes that "the customization seems pretty limited as of now," while another expresses frustration with the "lack of reporting tools." What truly sets eZCom apart, according to many users, is its exceptional customer support. Users consistently commend the responsiveness, knowledge, and helpfulness of the support team, emphasizing their ability to quickly resolve issues and provide clear explanations. This high level of support proves invaluable, particularly for businesses navigating the complexities of EDI. One user, for example, shares that "the customer service's availability and attention to detail are excellent." Another user echoes this sentiment, stating that "customer support is always a call away." In conclusion, eZCom appears to be a mixed bag – a user-friendly platform held back by limited functionality and occasional performance issues, but redeemed by its stellar customer support. It seems best suited for small to medium-sized businesses new to EDI or those prioritizing ease of use and reliable support over advanced features and customization. However, businesses with more complex needs or those handling large data volumes might find eZCom's limitations too restrictive and may want to consider alternatives like SPS Commerce Fulfillment EDI or TrueCommerce EDI, which offer more comprehensive feature sets.

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