athenaClinicals vs Practice EHR

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Our analysts compared athenaClinicals vs Practice EHR based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

athenaClinicals Software Tool
Practice EHR Software Tool

Product Basics

AthenaClinicals EHR, by athenahealth, helps healthcare organizations maximize productivity and efficiency by handling repetitive, time-consuming tasks. Physicians use this product to manage appointment scheduling, medical documentation, patient information, diagnosis, health analytics and more.

The system allows physicians to spend more of their time focusing on the patient and less time dealing with tedious clerical work. This vendor connects over 160,000 providers and 100 million patients to help provide the most informed, accurate and quality treatment possible.
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Practice EHR is a cloud-based solution that helps healthcare providers handle all the administrative tasks of a medical facility. It includes patient scheduling, electronic medical records, charting, medical billing and claims management in an integrated suite.

Developed for small- to mid-sized businesses, it is a meaningful use certified, HIPAA compliant and customizable.
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$10/Provider, Monthly
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$179/Provider, Monthly
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Faster Documentation: AthenaClinicals EHR processes paper documents and transfers them to the EHR automatically. Information no longer needs to be entered and re-entered on paper, which saves physicians time. 
  • Quick Installation/Usability: The system's easy-to-use interface and individual training courses make athenaClinicals a breeze to implement. While most EHR systems take months or even more than a year to go live, athenaClinicals can be implemented in nearly half that time. 
  • Focus on Patients: AthenaClinicals handles numerous tasks and technical issues that may otherwise conflict with providing the highest quality patient care. Authorization management is also available for smaller practices, allowing physicians to focus more of their efforts on what’s most important — the patient. 
  • Mobility: With healthcare professionals becoming increasingly busy, athenaClinicals EHR enables physicians to work while they’re out of the office. Practitioners can send out notifications, request medications and exchange messages with their patients online. 
  • Low Cost: Unlike the majority of EHRs, athenaClinicals has zero hidden fees and does not charge for upgrades. 
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  • Improved Patient Care: Streamlines access to patient records, allowing for more accurate and timely medical decisions.
  • Enhanced Efficiency: Automates routine tasks such as appointment scheduling and billing, freeing up staff to focus on patient care.
  • Regulatory Compliance: Ensures adherence to healthcare regulations like HIPAA, reducing the risk of costly fines and legal issues.
  • Data Security: Employs advanced encryption and security protocols to protect sensitive patient information from breaches.
  • Interoperability: Facilitates seamless data exchange between different healthcare systems, improving coordination of care.
  • Customizable Workflows: Allows practices to tailor the software to their specific needs, enhancing usability and productivity.
  • Patient Engagement: Features patient portals that enable individuals to access their health information and communicate with providers, fostering better patient involvement.
  • Cost Savings: Reduces administrative overhead and minimizes errors, leading to significant financial savings over time.
  • Scalability: Grows with your practice, accommodating increasing patient loads and expanding services without requiring a complete system overhaul.
  • Real-Time Analytics: Provides actionable insights through data analytics, helping practices make informed decisions and improve outcomes.
  • Remote Access: Enables healthcare providers to access patient records and manage tasks from anywhere, enhancing flexibility and responsiveness.
  • Streamlined Billing: Integrates with billing systems to ensure accurate and timely claims processing, reducing denials and improving cash flow.
  • Training and Support: Offers comprehensive training and ongoing support to ensure staff can effectively use the system, minimizing disruptions.
  • Patient Safety: Reduces the risk of medical errors by providing accurate and up-to-date patient information at the point of care.
  • Environmental Impact: Reduces paper usage by digitizing records, contributing to a more sustainable practice.
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  • Clinical Efficiency: Users can access clinical information from numerous sources instantly. Secure text messaging is used to help make informed decisions when it comes to treatment. 
  • Patient Portal: Athenahealth’s patient portal tool, athenaCommunicator, lets patients view their health history, schedule appointments, sign forms, pay bills and more. Patients can also receive automated notifications and reminders regarding upcoming appointments, test results and more. 
  • athenahealth Network: With the nation’s most connected healthcare network, athenaClinicals can compare a clinic's health performance with that of other providers, as well as automatically providing clinical recommendations based on patients’ activity on the network. Information is exchanged between over 250,000 points of care, such as urgent care, specialties, labs, pharmacies and more. 
  • Intelligent Workflows: AthenaClinicals EHR learns from the network the more a client uses the program and simultaneously provides relevant patient information during the point of care. 
  • Interoperability: Many EHR solutions are quite limited when it comes to sharing patient information. With athenaClinicals on the other hand, practitioners can exchange important patient data with a number of other care sites and add it into a patient’s chart, making it so that physicians have all the patient information they need. 
  • Integration: AthenaClinicals EHR is integratable with many athenahealth services and solutions to help with every aspect of a health facility’s business. These integratable features include medical billing, care coordination, medical reference apps and more.
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  • Dashboard:  Get an operational overview with a visual dashboard that lists several key practice performance indicators' current and historical statistics. 
  • Charting:  Access all patient information such as current vitals, recent and upcoming appointments, documents, lab reports, prescriptions, progress notes and more. Leverage multiple means of documentation such as point and click, voice recognition and free text. 
  • Document Management:  Minimize paper use and store patient documents securely in cloud storage spaces. Scan, store, export and share documents in a variety of supported formats. 
  • E/M Coding:  Maximize practice revenue by automatically determining the most suitable Evaluation and Management (E/M) CPT code for each consultation. 
  • Clinical Decision Support:  Get CDS interventions, reminders and other disease management functionalities for strong clinical decision support. 
  • E-Prescribing:  Get faster access to over 68,000 pharmacies nationwide with Superscripts certification. Create and share prescriptions electronically with greater prescriber mobility, automate prescription renewal requests and authorization. 
  • Lab Integration:  Submit lab orders and receive results electronically with discrete and structured data for meaningful use requirements. Share results with patients through the patient portal. 
  • Scheduling:  Create and view color-coded custom schedules for each provider and location. Enable patients to accept, cancel or reschedule an appointment through the patient portal. Send automated appointment reminders to patients via email. 
  • Communication Management:  Manage patient-provider and inter-staff communication in a secure network through emails, texts and fax. 
  • Patient Portal:  Enable patients to request appointments, prescriptions and refills, access their healthcare information, pay bills and communicate with their provider through a secure HIPAA-compliant platform. 
  • Tele-visit:  Conduct HIPAA-compliant video consultations through Tele-visits. Manage check-ins, appointments and information verification from the patient portal and practice website. Enable charting through voice recognition and free text during the consultation and share consultation summary with the patient at the end of a consultation. 
  • Check-in Kiosk:  Simplify the check-in process through a self-service kiosk enabling patients to provide pre-appointment information such as demographics, consent forms, social and family history and more. 
  • Billing:  Get a detailed view of practice performance with a visual billing dashboard that shows time-based billing summaries. Create and share invoices with patients, collect payments through payment gateway integration. Check statuses of pending and overdue bills to gain insight into financial performance. 
  • Claim Management:  Ensure claim accuracy, minimize denials and get faster payments through comprehensive claim scrubbing. Automatically submit claims with transparent and fully-integrated clearinghouse (EDI simplified) support. 
  • Electronic Remittance Reports:  Use standard-based Electronic Remittance Reports to receive insurance payments electronically. Get detailed breakdowns of payment and medical claims adjudication.  
  • Follow Up and Denial Management:  Automate denial management, get detailed reports of all denials to categorize, correct and resubmit claims and follow-up on accepted, rejected and overdue claims easily. 
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Product Ranking

#2

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#107

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User Sentiment Summary

Good User Sentiment 815 reviews
Great User Sentiment 35 reviews
76%
of users recommend this product

athenaClinicals has a 'good' User Satisfaction Rating of 76% when considering 815 user reviews from 5 recognized software review sites.

85%
of users recommend this product

Practice EHR has a 'great' User Satisfaction Rating of 85% when considering 35 user reviews from 1 recognized software review sites.

3.7 (14)
n/a
3.7 (26)
n/a
3.8 (754)
4.26 (35)
4.5 (4)
n/a
4.2 (17)
n/a

Synopsis of User Ratings and Reviews

Easy to Use: Many users find athenaClinicals intuitive and easy to navigate, even for those new to electronic health records. They appreciate the straightforward design and clear labeling, which makes it simple to find the information they need quickly.
Comprehensive Features: athenaClinicals offers a wide range of features that cater to various practice needs, from scheduling and billing to patient management and clinical documentation. Users appreciate the ability to manage all aspects of their practice within a single platform.
Strong Customer Support: athenaClinicals is known for its responsive and helpful customer support team. Users praise the availability of support resources, including phone, email, and online chat, which makes it easy to get assistance when needed.
Integration Capabilities: athenaClinicals integrates seamlessly with other healthcare applications, such as lab systems and pharmacy software. This integration streamlines workflows and reduces the need for manual data entry, saving time and improving efficiency.
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Intuitive Interface: Users praise Practice EHR for its user-friendly design, making it easy to navigate and find information quickly.
Comprehensive Features: The platform offers a wide range of features, including charting, e-prescribing, and patient scheduling, streamlining various aspects of practice management.
Strong Customer Support: Users appreciate the responsive and helpful customer support provided by Practice EHR, ensuring any issues are addressed promptly.
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Limited Customization: Some users have reported that athenaClinicals' customization options are limited, making it difficult to tailor the system to their specific workflow needs. For example, some users have found it challenging to create custom reports or modify the user interface to better suit their practice's unique requirements.
Steep Learning Curve: The software's interface can be complex and require significant training to master. This can be particularly challenging for new users or those transitioning from a different EHR system. For example, some users have reported difficulty navigating the system's menus and understanding the various features and functionalities.
Technical Issues: Some users have reported experiencing technical issues with athenaClinicals, such as slow loading times, system crashes, or data syncing problems. These issues can disrupt workflow and lead to frustration for users. For example, some users have reported encountering errors when attempting to access patient records or submit electronic prescriptions.
Customer Support: Some users have expressed dissatisfaction with athenaClinicals' customer support. They have reported long wait times, difficulty reaching a representative, or unhelpful responses. For example, some users have reported being unable to resolve technical issues or get timely assistance with billing questions.
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Difficult to Use: Users have reported Practice EHR as being unintuitive and difficult to navigate, leading to frustration and decreased efficiency.
Limited Features: Some users have expressed dissatisfaction with the limited functionality of Practice EHR, finding it lacking in features compared to other EHR systems.
Poor Customer Support: Users have reported difficulties in getting timely and effective support from Practice EHR, leading to prolonged downtime and unresolved issues.
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AthenaClinicals is a cloud-based EHR software known for its robust features and intuitive interface, but user reviews over the past year have been a mixed bag. A standout feature is its comprehensive patient portal, athenaCommunicator, which empowers patients to schedule appointments, view health records, and communicate securely with providers. This not only enhances patient engagement but also streamlines administrative tasks for practices. Another strength is athenaClinicals' integration with a vast network of healthcare providers, athenaNet, facilitating seamless data exchange and care coordination. This interoperability is crucial in today's healthcare landscape, allowing providers to access a more complete patient history and make informed decisions. However, some users have reported that the software can be clunky and difficult to navigate, particularly for those unfamiliar with EHR systems. Additionally, while athenaClinicals offers extensive reporting capabilities, some users have found the sheer volume of data overwhelming and difficult to interpret without dedicated support. Overall, athenaClinicals is best suited for practices seeking a feature-rich EHR solution with a strong emphasis on patient engagement and care coordination. Its robust patient portal and integration with a vast provider network make it an excellent choice for practices looking to streamline workflows and improve communication. However, practices with limited technical expertise or those overwhelmed by extensive data analysis might find athenaClinicals less user-friendly and may require additional support to fully utilize its capabilities.

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Is Practice EHR the "practice" EHR for your practice? Recent user reviews suggest that Practice EHR is a strong contender in the EHR market, particularly for smaller practices looking for a comprehensive and user-friendly solution. Users consistently praise Practice EHR for its intuitive interface, which simplifies complex tasks like charting and billing. One user even compared it to a popular ride-sharing app, stating, "It's as easy to use as ordering an Uber." This ease of use is a major differentiating factor for Practice EHR, as many competing EHRs are known for their steep learning curves. However, Practice EHR is not without its drawbacks. Some users have reported limitations with the reporting features, finding them less robust than those offered by competitors like Epic or Cerner. This limitation could be a dealbreaker for larger practices or those requiring highly specialized reporting capabilities. Overall, Practice EHR appears to be a good fit for smaller practices that prioritize ease of use and affordability over advanced reporting features. Its intuitive design and comprehensive functionality make it a practical choice for practices looking to streamline their operations and improve patient care without breaking the bank.

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