athenahealth vs Meditech Expanse
Last Updated:Our analysts compared athenahealth vs Meditech Expanse based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
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Product Assistance
Product Insights
- Improved Patient Care Coordination: AthenaOne's comprehensive patient records, accessible from anywhere, enable seamless collaboration among providers and facilitate informed decision-making for better patient outcomes.
- Enhanced Clinical Decision-Making: The software provides real-time access to patient data, clinical guidelines, and best practices, supporting evidence-based care and reducing medical errors.
- Increased Practice Efficiency: AthenaOne streamlines workflows, automates administrative tasks, and reduces paperwork, allowing providers to focus more on patient care and less on administrative burdens.
- Improved Patient Engagement: The patient portal empowers patients to actively participate in their care, view medical records, schedule appointments, communicate with providers, and manage their health information.
- Enhanced Revenue Cycle Management: AthenaOne's integrated billing and coding features ensure accurate claims submissions, reduce billing errors, and accelerate reimbursements, optimizing practice revenue.
- Improved Compliance: The software helps practices adhere to regulatory requirements, such as HIPAA and Meaningful Use, ensuring patient privacy and data security.
- Enhanced Mobility: AthenaOne's mobile app enables providers to access patient records, securely communicate with colleagues, and complete tasks on the go, promoting flexibility and efficiency.
- Scalability: The cloud-based platform allows practices to easily add users and expand capabilities as needed, accommodating growth and evolving needs.
- Data Analytics: AthenaOne provides robust reporting and analytics tools that enable practices to track performance, identify trends, and make data-driven decisions to improve quality of care and business operations.
- Interoperable Care Coordination: Leverage embedded EHR-to-EHR links and health information exchanges to share and access comprehensive patient data across specialties, providers and care settings. Eliminate care gaps, enable better collaboration and patient continuity with complete interoperability.
- Optimize Practice Schedules: Use a single scheduling module to detect conflicts across the practice network and reduce appointment cancellations and patient waiting times.
- Improve Patient Outcomes: Identify and manage health risks, care gaps, overdue checkups. Visualize trends across admitted patients and entire patient populations. Track vital chronic patient data through wearables, get notified of alarming values and remind patients of overdue visits for timely interventions. Develop targeted programs to improve patient outcomes.
- Maximize Revenue: Minimize claim denials and maximize reimbursements, manage copays, collections and follow-ups and increase revenue at the point of care. Drill down into financial data and accounts receivable for a bird’s eye view of practice finances.
- Enhance Patient Experience: Improve the patient experience by letting them access clinical resources, communicate with providers and actively participate in their care with a dedicated patient portal and engagement tools. Reduce patient waiting times or offer convenient virtual care visits. Track patient satisfaction through robust reporting.
- Improve Accuracy: Reduce errors associated with data entry and scanning. Extensive patient records and clinical decision support also improve clinical accuracy.
- Make Informed Decisions: Measure practice progress and make informed decisions using data-driven insights on various aspects and metrics, including population health patterns, revenue cycle and meaningful use measures.
- Compliance: Remain compliant with MIPS or advanced payment models with interoperability, quality measures including population health, analytics and surveillance and required modules including telehealth, patient portal, immunization and patient registries and more.
- Mobility: Access patient data, get notified, operate basic tasks and coordinate care remotely with Android and iOS apps. Also allows monitoring of vital signs and specimen collection at the point of care.
- Ease Clinical Burdens: Provides various modules and templates to aid physicians, nurses and other healthcare employees in their daily operations and reduce their cognitive loads.
- Patient Charting: Electronic medical records (EMR) with customizable templates, comprehensive charting tools, and integrated clinical decision support.
- Scheduling: Online appointment scheduling, customizable appointment reminders, and patient wait time tracking.
- Billing and Coding: Integrated billing and coding functionality, claims management, and revenue cycle reporting.
- Patient Portal: Secure online access for patients to view medical records, schedule appointments, communicate with providers, and manage billing.
- Telehealth: Integrated video conferencing capabilities for virtual patient visits.
- Mobile App: Access to patient records, charting, and communication on mobile devices.
- Reporting and Analytics: Robust reporting tools for clinical, financial, and operational performance.
- Integration: Connectivity with labs, pharmacies, imaging centers, and other healthcare systems.
- Security and Compliance: HIPAA-compliant security measures to protect patient data.
- Customization: Ability to tailor the system to meet specific practice needs.
- Support: Comprehensive training, support, and resources available.
- Interoperable Patient Charting: Access comprehensive patient data that follows patients across specialties and care settings. Perform faster patient charting with evidence-based templates, speech recognition and efficiency dashboards. Add notes and checklists and filter data across specialties.
- Clinical Decision Support: Provides relevant formats and information for providers to aid in clinical documentation and decision-making. Take effective quality measures using its clinical rules database and guidance toolkits.
- E-prescribing: Review insurance coverage, medication management plans and histories to electronically prescribe medications and authorize refills — even for controlled substances.
- Virtual Clinical Assistant: Give verbal commands to the virtual assistant to navigate the interface and aid in various clinical processes, like pulling up patient charts, reviewing medications, displaying readings and more.
- Patient Surveillance: Leverage extensive condition and health maintenance registries and analytics to predict at-risk patients, care gaps and population patterns. Take preventative measures using its centralized care coordination and clinical monitoring tools.
- Claims Management: Capture accurate charges, verify insurance eligibility, pre-screen claims for conflicts and errors and receive authorization and missing data notifications to avoid claim denials. Track claims, follow up on denied claims, analyze denial trends and success rates to improve acceptance rates.
- Billing: Get an overview of the practice revenue cycle and financial health with comprehensive reports. Track and collect copays and outstanding patient balances. Provide accurate comprehensive billing statements.
- Scheduling: Handle patient appointments, meetings and conferences through a single calendar. Track patients throughout care settings with multiple patient lists and wait times from a single interface.
- Patient Portal: Provide clients with a single patient portal to self-schedule appointments, access records and health resources, track vital signs, manage immunizations, request prescription refills, fill up forms, pay bills and self check-in.
- Telehealth and Remote Care: Offer convenient telehealth visits that fit into existing practice schedules. Remotely track patient vital signs.
- Data Visualization: Drag and drop to visualize real-time clinical, operational and financial data insights on customizable dashboards. Drill down for granular details.
Product Ranking
#45
among all
EHR Software
#114
among all
EHR Software
User Sentiment Summary
953 reviews
athenahealth has a 'good' User Satisfaction Rating of 75% when considering 953 user reviews from 4 recognized software review sites.
Synopsis of User Ratings and Reviews
User reviews paint a compelling picture of athenaOne's strengths and weaknesses. Many users laud its intuitiveness and efficiency, comparing it favorably to Epic in particular. "Charting a patient in athenaOne takes half the time compared to Epic," one user shared, highlighting the streamlined interface. Another user raved about the integrated functionalities, stating, "The way athenaOne links billing and scheduling saves us so much time compared to our previous system, which kept everything siloed." However, some users expressed frustrations with limited customization options and occasional hiccups in customer support. "I wish athenaOne offered more granular control over customizing templates and workflows like you can in Epic," commented one user, seeking greater personalization. Another mentioned, "Customer support can be a mixed bag. While they're sometimes helpful and prompt, I've also had experiences with long wait times and inconsistent responses." Overall, user reviews suggest athenaOne shines in user-friendliness, comprehensive features, and workflow efficiency, rivaling even industry giants like Epic in these aspects. While some limitations around customization and support exist, athenaOne remains a strong contender in the EHR market, offering a user-friendly and feature-rich experience for healthcare providers looking to optimize their practice operations.
Is Meditech Expanse really so expansive that it pushes the boundaries of what an EHR can be? While Meditech Expanse has garnered a devoted following, a deeper dive into user experiences over the past year reveals a mixed bag, particularly when compared to its rivals. Users consistently applaud Meditech Expanse for its user-friendly interface, often drawing comparisons to navigating a streamlined website. This ease of use, coupled with its reputation for robust customer service, makes it particularly appealing to healthcare facilities transitioning from older systems or seeking a less daunting technological leap. However, a recurring gripe amongst users is the lack of transparency in pricing. This opacity surrounding costs, often involving hidden fees for data migration and customization, leaves a bitter aftertaste, especially for smaller practices working with tight budgets. Furthermore, while Expanse boasts interoperability, some users find its customization options, particularly in specialized fields like mental health, to be somewhat lacking compared to competitors like Epic, which offers more tailored solutions. In essence, Meditech Expanse is like a reliable but aging car – it gets you where you need to go, but it may lack the bells and whistles of newer models. Its strengths lie in its user-friendliness, dependable customer support, and robust interoperability features, making it a solid choice for hospitals and practices prioritizing ease of implementation and use. However, its opaque pricing structure and limitations in advanced features might give larger institutions or those with niche requirements pause.
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