athenaOne vs PrognoCIS

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Our analysts compared athenaOne vs PrognoCIS based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

PrognoCIS Software Tool

Product Basics

athenahealth is a cloud-based clinical and financial solution for healthcare practices and organizations. It combines software services to alleviate administrative burdens and improve clinical efficiencies. Streamlined physician workflows promote a focus on patient-centric care.

It incorporates engagement tools, such as telehealth services, patient portals and online scheduling to improve patient satisfaction.
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PrognoCIS provides both cloud-based and locally hosted systems to meet general practice and ambulatory specialty medical care settings’ needs. It provides customizable templates that allow physicians to tailor their workflow per their specific needs and requirements.

It is compatible across all devices and includes telemedicine, medical credentialing, e-faxing and texting. It seamlessly integrates with PrognoCIS EHR and allows for quick and easy billing management.
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$550/Provider, Monthly
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$249/User, Monthly
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One Sky Family Medicine
Rocky Hill Pediatrics
Valley Medical Group
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Product Insights

  • Adaptability: Cloud-based deployment allows real-time updates to keep physicians compliant with industry and regulatory changes. Provide remote care in an increasingly digital world using telehealth functionality. 
  • Mobile Accessibility: Access schedules, manage inboxes, send prescriptions and more from anywhere using an iOS mobile app. 
  • Increase Operational Efficiency: Access clinical information from multiple sources instantly, saving time and providing the most accurate treatment. 
  • RCM: Leverage RCM services to reduce time spent on administrative tasks, such as obtaining prior authorizations, rectifying claim errors and managing denials. 
  • Focus on Patients: Improve clinician and staff morale while freeing up more time for patient-centric care by automating busy-work tasks. 
  • Interoperability: Securely exchange medical information across healthcare organizations. Directly connect to labs, imaging centers, pharmacies, public health registries and more to locate patient records and incorporate them in workflows using CommonWell and Carequality integration. 
  • Patient Engagement: Communicate with patients at scale to deliver campaign information and notifications. Patients can exchange messages with physicians, view lab results, request prescription refills and more using mobile devices. Patients can receive automated reminders and notifications regarding appointments, billing and follow-up care. 
  • Online Scheduling: Allow patients to schedule appointments online. Configure functionality to meet practice needs, drive patient satisfaction and limit manual scheduling tasks for front desk staff. 
  • Healthcare Regulations: Automatically monitor changes to federal quality programs so business owners don’t have to. Stay one step ahead of changing healthcare regulations like MACRA and MIPS. 
  • Return on Investment: Increase health organizations’ revenue in the long run. Receive monetary government incentives simply by implementing solutions designed to demonstrate meaningful use for qualified facilities. 
  • Fewer No-Shows: Reduce no-shows and increase daily traffic by providing patients with tools to manage appointments and check in online prior to visits. 
  • Billing/Claims Management: Improves higher first-pass resolution rates by scrubbing insurance claims to detect errors prior to submission. 
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  • Patient Insurance Benefit: Quickly identifies and confirms patient insurance benefit eligibility level and copay. 
  • Clearinghouses: Works with many clearinghouses for faster payouts and settlements. 
  • Manage Accounting Books: Efficiently manages accounting books as it easily reconciles patient accounting and insurance billing. 
  • Payments: Allows for quick and easy online patient payments and EOB/ERA processing. 
  • Customized Statements: Reports are highly customizable according to the needs of the practice. 
  • Effective Billing: Creates a system that allows for easily accessible and documentable communication. Claims are not lost between billers and staff and are always on hand and actionable. 
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  • Connected Health Network: Physicians can offer better care by leveraging data and insights from over 160,000 providers and 100 million patients. Lets users exchange information with over a quarter of a million points of care, such as specialists, urgent care facilities, labs, pharmacies and more. 
  • Patient Engagement: Optimize the number of patients seen each day with appointment scheduling. Limit the number of no-shows while improving patient satisfaction with automated reminders and online patient check-in. 
  • Patient Portal: Let patients view medical histories, sign documents, pay bills, manage appointments and more using mobile devices. Physicians can communicate with patients through messaging, notes or even video calls. 
  • Authorization Management: Outsource researching requirements and contacting payers for medical authorizations. View authorization statuses directly from in-app clinical workflows. 
  • Care Coordination: Access and share data, track orders, send results and more. Keep sensitive information secure and share data in real time. 
  • Reporting: Access detailed, real-time reports based on other clinics’ activity to help establish benchmarks, recognize patterns and issue more accurate treatment and diagnosis. 
  • Population Health: Physicians can stay connected to vital patient population data with population health tools. Utilize automated outreach services and network-based knowledge from in-house analysis experts. 
  • Interoperability: Connect to more than 26,000 health plans, 12,000 lab and imaging endpoints, 95% of US pharmacies and more than 1,200 external sites. Integrate with CommonWell and Carequality, to gain access to Epic and Cerner sites, along with numerous local, state and national Health Information Exchanges. 
  • Marketplace: Extend capabilities with access to apps in a dedicated marketplace with developer support. 
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  • Task Assignment: The Task Assignment feature of the billing module creates a comprehensive and easy-to-use financial system for clients. 
  • Expedited Claims Processing: Integrated services ensure accurate information, essential for claims processing. Instead of contacting doctors about claims and medical records, billers can get to records directly. 
  • Transparency for Providers: Doctors can review the financial side of their practice, not just medical records. Providers can check their claims/AR at any time, giving them control over their finances. 
  • Information Submittal is Efficient and Time-Saving: The integrated solution allows for information such as insurance, protected health information and CPT charge codes to be entered automatically. 
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Product Ranking

#71

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#90

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Clinical Charts Clinical Documentation Dashboards And Reporting Electronic Prescriptions Medical Billing Mobile Capabilities Notes And Templates Patient Engagement Platform Capabilities Platform Security And Compliance Telehealth 100 94 75 95 93 72 86 88 58 94 64 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 953 reviews
Great User Sentiment 565 reviews
76%
of users recommend this product

athenaOne has a 'good' User Satisfaction Rating of 76% when considering 953 user reviews from 4 recognized software review sites.

82%
of users recommend this product

PrognoCIS has a 'great' User Satisfaction Rating of 82% when considering 565 user reviews from 3 recognized software review sites.

3.6 (102)
3.5 (3)
3.8 (836)
4.08 (286)
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4.1 (276)
5.0 (1)
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3.6 (14)
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Awards

SelectHub research analysts have evaluated athenaOne and concluded it earns best-in-class honors for Integration and Extensibility.

Integration and Extensibility Award

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Synopsis of User Ratings and Reviews

Customer Support: Users who struggled with implementation received adequate support, and all users have access to effective support at all times, as noted by almost 90% of reviews.
Functionality: Athena provides medical practices with all of the functionality that they need, as noted by slightly more than 75% of reviews.
User Interface: The user interface is intuitive and easy to use, as noted by 75% of reviews.
System Downtime: Of the users who discussed the solution’s accessibility, 60% noted that they had not experienced any significant system downtime and felt that they were always able to access functionalities when they wanted to.
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Streamlined Appointment Scheduling: PrognoCIS offers tools to efficiently manage appointments, including features for scheduling, reminders, and waitlist management. The system also facilitates online appointment booking, allowing patients to schedule appointments at their convenience.
Comprehensive Medical Billing: The platform provides robust medical billing capabilities, encompassing claim scrubbing, electronic remittance advice, and payment posting. PrognoCIS also includes features to manage denials and appeals, helping healthcare providers optimize their revenue cycle management.
Integrated EHR and Practice Management: PrognoCIS seamlessly integrates electronic health records (EHR) with practice management functionalities. This integration streamlines workflows, enabling healthcare professionals to access patient data, manage appointments, and handle billing tasks within a unified system.
Customizable Templates and Reporting: The software offers customizable templates for clinical documentation, allowing healthcare providers to tailor the system to their specific needs and preferences. PrognoCIS also provides comprehensive reporting tools, enabling users to generate insightful reports on various aspects of their practice.
Patient Engagement Tools: PrognoCIS facilitates patient engagement through features such as a patient portal, secure messaging, and telehealth capabilities. These tools empower patients to actively participate in their healthcare journey, enhancing communication and collaboration with their providers.
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Claims: While the claims scrubbing feature was praised by users, nearly 70% of reviewers felt that this feature noted that the language used for claims is difficult to interpret, clearing claims can be challenging and users felt that they did not receive satisfactory support when they reached out for help in regards to this feature.
Cost: Though only mentioned by approximately 10% of reviewers, the high price of the system was a detriment of the platform, as reported by 80% of users who discuss price in their review.
Accuracy: Some reviewers noted that they had difficulty entering or searching for their data within the platform as well as found inconsistencies within their records, as reported by 60% of users who mentioned Athena’s accuracy.
Suggestions: Users can make suggestions about changes they’d like to see within the system on a community forum, however, nearly 70% of reviewers who mention this capability felt that the suggestions of larger companies were unfairly prioritized over the suggestions of everyone else.
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Steep Learning Curve: The software's interface can be challenging to navigate, especially for new users unfamiliar with its layout and functionalities. The complexity can lead to a longer onboarding process and potential frustration for users who need to quickly adapt to the system.
Outdated Interface: The user interface appears outdated compared to more modern EHR solutions. The lack of a modern and intuitive design can impact user experience and efficiency, potentially hindering user adoption and satisfaction.
Customization Challenges: Customizing the software to fit specific workflows or practice needs can be difficult. The lack of flexibility may require users to adapt their processes to the software's limitations, potentially impacting efficiency and user satisfaction.
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Athena offers robust functionalities that streamline many daily tasks for care providers. Many users felt that the system offered all of the functionalities they were looking for and felt that the interface was easy to navigate and did not experience system downtime. Users also felt that customer support was able to address most of their concerns at a satisfactory level. However, some users felt that the claims functionality was unsatisfactory and recognized that the system couldn’t make their desired customizations. Users also noticed inaccuracies in their data, but many were unable to determine if this was a result of the system storing information incorrectly or the result of users experiencing difficulty navigating the platform. The high price of this system may be cost prohibitive as this system is best suited for smaller practices that won’t need to provide multiple care providers with access to the system.

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PrognoCIS has garnered a reputation as a robust and feature-rich EHR solution, but it's not without its drawbacks. Users rave about its intuitive interface, making it a breeze for healthcare providers of all tech-savviness levels to navigate. The extensive features cover everything from patient charting and medication management to billing and reporting, streamlining workflows and boosting productivity. PrognoCIS's customer support is also a standout, with responsive and knowledgeable representatives always ready to lend a hand. However, the elephant in the room is the cost – PrognoCIS can be a significant investment, especially for smaller practices. Integration with other systems can also be a headache, requiring additional effort and resources. What truly sets PrognoCIS apart is its customizability. Practices can tailor the system to their specific needs, creating custom templates, workflows, and reports. This level of flexibility ensures that PrognoCIS seamlessly integrates into existing processes, rather than forcing practices to adapt to the software. The mobile app is another game-changer, allowing providers to access patient information and chart on the go, which is ideal for those who make house calls or work in multiple locations. However, it's worth noting that the mobile app's e-prescribing functionality could use some improvement. So, who is PrognoCIS best suited for? It's a perfect fit for practices that prioritize a comprehensive and customizable EHR solution and are willing to invest in a premium product. Larger practices with complex workflows will particularly benefit from its extensive features and scalability. However, smaller practices or those on a tight budget might find the cost and integration challenges to be dealbreakers. Ultimately, PrognoCIS is a top-tier EHR that delivers on its promises, but it's essential to weigh the pros and cons carefully before taking the plunge.

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