Azalea Health vs Office Practicum

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Our analysts compared Azalea Health vs Office Practicum based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Azalea Health Software Tool
Office Practicum Software Tool

Product Basics

Azalea health is a cloud-based solution that helps ambulatory clinics, rural health facilities and larger hospitals to streamline operations for higher revenue and superlative patient care delivery. It offers various admin and provider tools, including revenue cycle management, a patient portal, telehealth, lab order management and more.

Health professionals and staff can use it for appointment scheduling, medical billing and patient communication. Its intuitive and easy-to-navigate interface enables physicians to access all patient health and medical files from one screen.

Pros
  • Intuitive interface
  • Customizable dashboards
  • Secure patient portal
  • Mobile accessibility
Cons
  • Challenging scheduling module
  • Frequent downtimes
  • Inactive support team
  • Limited reporting features
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Office Practicum is an end-to-end cloud-based solution dedicated to pediatric clinics to effectively coordinate patient care and streamline day-to-day operations. It efficiently manages patient charting, documentation, scheduling, billing, payment and communication workflows from any device. Pediatricians and nurses can easily access in-depth patient data and automate documentation. They can provide better care with vaccination and medication management, e-prescribing, telemedicine and population health engines. It handles the entire patient flow — starting from patient scheduling, registration and intake to e-prescribing, status tracking, payment processing and follow-ups. It also provides surveillance, screening and triage call protocols.

In addition to optimizing practice workflows to see more patients, it can maximize cash flow using its claims and payment management modules. It provides data-driven reports and visualizations on different practice areas. It also offers HIPAA, SOC and PCI compliance with a secure AWS environment and encrypted communication and payment. Users can enrich its functionality with several preset and third-party integrations.
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$299/Physician, Monthly
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$100 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improve Care Quality: Gain real-time insights into patient information, including medical histories, lab test reports, prescriptions and other updates, for precise diagnosis and treatment. Streamline routine clinical workflows to help physicians prioritize care delivery over other duties. 
  • Increase Revenue: Implement electronic appointment scheduling tools to optimize daily patient visit volume, thereby elevating office income. Use revenue management tools to streamline payment and reimbursement processes. 
  • Facilitate Information Security: Create, store and encrypt each file in the cloud for secure information exchange, safe bill payments and swift record-keeping, ensuring compliance with HIPAA requirements. 
  • Accommodate Multiple Specialties: Generate and use custom templates for various patient needs across different medical specialties. 
  • Improve Accessibility: Enable physicians to access cloud information from any location with touch ID login using the provider mobile app. 
  • Consolidate Data: Integrate with national labs and health care systems to seamlessly gather and consolidate patient data. Offer doctors access to up-to-date patient records for data-driven treatment planning and diagnosis. 
  • Streamline Charting: Dictate, type and record notes in a single window. Use an iPad, smartphone or PC to simultaneously record patient information to the same patient chart with other surgeons, nurses and anesthesiologists. 
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  • Improved Pediatric Care: Enhance the quality of care with pediatric-specific standards and access to an information database, extensive patient history, pediatric resources such as growth charts and pediatric templates, as well as comprehensive vaccination management and recommendations. Automate charting and documentation workflows to leave more time for patient care. Enable preventative healthcare with its population health modules. 
  • Optimize Patient Flow: Scheduling modules track and optimize patient flow to reduce waiting times, delegate tasks to ensure that no process is missed and fill appointment gaps. Instruct patients with tracking measures to help them navigate. 
  • Increase Efficiency: Save time on daily operations by automating front-office processes like patient intake, eligibility verification, administrative documentation and monitoring, and patient charting. 
  • See More Patients: In addition to optimizing the practice workflow, reduce no-shows and cancellations by providing automated reminders, confirming appointments and extending telehealth sessions. Recall reports help identify at-risk and overdue patients. 
  • Maximize Reimbursements: Maximize first-time acceptance rates and manage denials with its comprehensive claim management. Collect outstanding charges and copayments with ease. Track and improve billing and financial data with in-depth reporting. 
  • Patient Satisfaction: Cater to patients with a secure, convenient patient portal for accessing health records, self-scheduling appointments and communicating with pediatricians. Provide personalized payment options and secure payment processing methods. 
  • Enhance Administration and Monitoring: Administrators have complete visibility over financial and clinical KPIs and data insights. Drill down and filter data, and review trends and patterns to find problem and improvement areas. 
  • Healthcare from Anywhere: Patients can self-schedule and pay for telemedicine sessions with the patient portal, enabling social distancing and providing access to healthcare from home. 
  • Connectivity: Stay connected with an extensive network of pharmacies, vaccine registries, two-way lab interfaces and the pediatric community to exchange clinical information. Also offers payment processing, clearinghouses and other third-party integrations. 
  • Security: Keep patient data, communication and payments secure with dual 256-bit encryption, anti-virus, multiple isolated cloud storage locations and daily back-ups. Cloud updates are managed by the vendor’s tech support team. 
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  • Telehealth: Conduct virtual consultations, monitor patient health statuses, prescribe medicines and more. Enable staff to exchange messages with patients unable to visit specialty clinics or facilities in person. 
  • Patient Portal: Enable patients to use the portal to check lab results, view medical histories, request prescription refills, make payments and more. Let them communicate with physicians using telehealth appointments and secure messaging. 
    • myHealthspot: Access patient information on the go with a dedicated mobile app. 
  • Nursing Board: Track, complete and document daily staff duties to optimize efficiency. Enable access to orders, flow sheets, chart notes and a four-hour timeline. 
  • Single-Screen Management: Manage billing and claims, document SOAP notes, order labs, and schedule follow-up appointments all from one intuitive screen. 
  • Mobile Apps: Physicians are able to access patient records quickly and securely with Touch ID login using the provider mobile app. It also tracks activity by user. 
  • Revenue Cycle Management: Generate and send patient bills to insurance companies. Get insights into practice's weekly financial performance to monitor revenue trends, collection rates, profitability, outstanding balances and more.: 
  • Prior Authorization:: Streamline pre-certification procedures with health care providers and payers by gathering patient information from doctors and securing process authorization.: 
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  • Pediatric Patient Records: Access and record comprehensive patient history and information, including allergies and immunizations, to use in all caregiving stages, auto-populate forms, charts and more with pediatric templates. Provides and manages lab orders and results, health information exchange and pediatric resources such as Bright Future Templates, growth charts and vaccine registries. 
  • Comprehensive Scheduling: Delegate tasks and schedule appointments with filters such as visiting cause and requirement. Provides a calendar to track and optimize patient workflows by current location and treatment stage with comprehensive details on time spans and billing status. 
  • Patient Admission: Monitors patient arrival and handles patient admission, payment collection, patient balance visibility and insurance verification for a seamless copayment collection. 
  • Payment Processing: Its Instamed integration supports online, credit and mobile payments, and provides custom payment plan options, increased payment visibility, e-statements and easier payment posting to simplify the process. 
  • Claim Management: Generate accurate charges for more accurate and accelerated claim submission with various clearinghouse options to get reimbursed faster. Track claim status and manage denials and resubmission. Maps ERA to streamline claim adjudication with real-time outstanding claim approval and payment posting. 
  • Vaccination Management: Automates the entire vaccination and inventory management process, including immunization tracking, syncing to state registries, inventory updating and restocking. Recommends vaccines with justifications and notifies of approaching and overdue vaccinations. 
  • Practice Analytics: Compile data from disparate sources, filter, cross-reference, calculate and analyze data to make data-driven decisions on multiple practice areas. Generate and drill-down on custom reports, and visualize data with interactive charts and graphs to make data more digestible. Provides analysis reports and accurate predictions on specific aspects such as vaccination. 
  • Medication Management: Check allergy interactions, e-prescribe and track controlled medications with regulation compliance. Automatically converts dosage based on weight and submits prior authorization. 
  • Population Health Management: Leverage demographic analytics on rich patient data to find at-risk patients and practice preventative healthcare. Run recall reports to track patient progress and remind patients of overdue visits and follow-ups. 
  • Patient Engagement: Provides a patient portal to improve communication, give patients access to prescriptions, results, documents and clinical information, issue reminders, give instructions and collect copayments. 
  • Telemedicine: Provide HIPAA-compliant telemedicine sessions with customizable settings and smart routing to fit into practitioner availability and existing workflows. 
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Product Ranking

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#95

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User Sentiment Summary

Great User Sentiment 58 reviews
Great User Sentiment 274 reviews
84%
of users recommend this product

Azalea Health has a 'great' User Satisfaction Rating of 84% when considering 58 user reviews from 2 recognized software review sites.

83%
of users recommend this product

Office Practicum has a 'great' User Satisfaction Rating of 83% when considering 274 user reviews from 1 recognized software review sites.

4.3 (13)
n/a
4.2 (45)
4.17 (274)

Synopsis of User Ratings and Reviews

Intuitive Interface: Over 94% of users that used the platform were pleased with its user-friendly and highly adaptable interface.
Customizable Dashboards: According to 92% of reviewers, the system offers various dashboard customizations to meet department and facility specific requirements.
Robust Reporting Tools: Patients can seamlessly view records, communicate with providers, schedule appointments, request refills and manage billing information, according to 93% of reviews.
Mobile Accessibility: According to 86% of users, mobile apps provide easy access to patient charts, simplify task management and assist in prompt team communication.
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Pediatric Specialization: Office Practicum offers tailored features like growth charts, vaccine management, and behavioral health workflows, making it well-suited for pediatric practices.
Streamlined Billing: The software includes a robust billing module that automates charge adjustments, electronic claim submissions, and denial tracking, simplifying the revenue cycle for pediatric practices.
Enhanced Patient Engagement: Patients can actively participate in their healthcare through online appointment scheduling, secure messaging with providers, and convenient access to medical records and lab results.
Telehealth Capabilities: Office Practicum facilitates remote check-ups, diagnoses, and treatments for common pediatric issues, improving accessibility for patients.
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Challenging Scheduling Module: About 73% of users find navigating the scheduling module confusing due to its complex calendar management features.
Frequent Downtimes: 73% of reviewers who discussed performance problems noted issues such as slow operation, frequent crashes and downtimes as major concerns.
Inactive Support Team: Approximately 80% of users expressed dissatisfaction with the support team, citing instances where the support team either failed to respond or did not address their issues in a timely manner.
Limited Reporting Features: 88% of users said that the platform lacks some important reporting features and fails to meet their specific needs.
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Hidden Costs: Some features, such as cloud storage and appointment reminders, require additional payment.
Interface Complexity: Users have reported excessive clicking and a non-intuitive layout, particularly when documenting complex cases or using features beyond routine well-child visits.
Technical Issues and Glitches: Frequent software updates, while intended to introduce new features or fix existing problems, can sometimes lead to new glitches and temporary disruptions in workflow.
Billing Integration Challenges: Integration with merchant processors for patient statements and collections can be unreliable, leading to errors and disruptions in revenue cycle management.
Reporting Limitations: Users have found revenue reporting features difficult to understand, making it challenging to extract meaningful financial insights.
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Azalea health is a cloud-based solution that stands out amongst its competitors, but user reviews present both promising strengths and concerning weaknesses. It's known for its intuitive interface, customizable dashboards, secure patient portal and mobile accessibility. However, challenges persist with its scheduling module's complexity and platform performance issues, with significant dissatisfaction reported regarding the support team's responsiveness. Despite its reported cons, Azalea is a good fit for customers looking to streamline routine admin tasks and enhance revenue and profitability.

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Is Office Practicum the practical choice for your pediatric practice? User reviews from the last year offer valuable insights. Office Practicum scores high marks for its pediatric-specific design, a key differentiator in the EHR world. Users rave about features like the intuitive growth charts, specialized templates for pediatric visits, and built-in developmental recommendations, highlighting how these features streamline workflows and enhance patient care. This focus on pediatrics is a major draw for users, setting it apart from more generic EHR systems that often require extensive customization to meet the unique needs of pediatric practices. However, some users point out that while Office Practicum excels in its pediatric focus, it may fall short in other areas. For instance, some users have reported experiencing glitches and inconsistencies with software updates, leading to frustration and occasional disruptions in workflow. Customer support, while generally considered helpful, has also been criticized by some for occasional slow response times, particularly for complex issues. Overall, Office Practicum emerges as a robust and user-friendly EHR solution tailored specifically for pediatric practices. Its strengths lie in its intuitive design, pediatric-specific features, and comprehensive functionalities that cater to the unique demands of pediatric care. While occasional glitches and customer support hiccups have been reported, the software's focus on pediatrics, ease of use, and comprehensive features make it an ideal choice for practices seeking a dedicated pediatric EHR solution.

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