eClinicalWorks vs Meditech Expanse
Last Updated:Our analysts compared eClinicalWorks vs Meditech Expanse based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
eClinicalWorks is a cloud-based EHR and medical billing solution that empowers healthcare practices to streamline billing, coding, patient payments and reporting, making it ideal for both small and multi-location clinics across various specialties.
Features like healow Insights have transformed outcomes for practices like Sun Life Health, which grew annual wellness visits from 700 to over 4,000 and boosted revenue by over $1.6 million.
Skin Solutions Dermatology also expanded its reach using healow’s self-scheduling, simplifying workflows and enhancing patient satisfaction.
AI-powered tools add value by automating reminders, documentation and other routine tasks, letting providers focus on care.
Typical pros of medical billing software include efficient revenue management and centralized patient data. However, it’s important to consider potential drawbacks, like a steep learning curve and limited customization options.
Its EHR pricing plan starts at $449/month/provider with no start-up costs, though practices with more than nine providers should budget for an implementation fee.
Our Research Process for eClinicalWorks
Our internal data provided us with the scores for each feature which helped us identify the platform’s key differentiators.
We haven’t gotten trial access yet — though we’re working on it! For now, we dove into real customer stories, YouTube tutorials and case studies to get a comprehensive picture.
Product Assistance
Product Insights
- Avoid Claim Rejections: In our analysis, the product achieved a perfect score of 100. It helps doctors and clinics handle their claims easily from start to finish. You can:
- Create and send many claims at once.
- Double-check claims for common errors like missing information or incorrect codes.
- Use the standard form (CMS-1500) accepted by most insurance companies.
- Filter and view claims by date range, claim type or insurance company for better tracking.
- Match payments with claims to ensure the right amount is received for each service.
- Reduce Coding Errors: The product scored well for:
- Providing CPT and HCPCS codes, which explain what actions doctors perform during patient visits.
- Describing patient conditions with ICD codes.
- Identifying drugs with NDC codes.
- Suggesting the right codes for visits based on patient records.
- Searching for diagnosis codes with natural language.
- Finding the right taxonomy and NPI codes.
- Make Data-Driven Decisions: In our analysis, the system scored 100 for the dashboard and reporting modules. It truly stands out for:
- Aging reports to track unpaid bills and see what patients or payers owe.
- Auto-scheduled reports that send important info at regular times without needing to remember.
- Custom reports that let you create your own reports using different data.s
- Bookmarking to save favorite reports for quick access later.
- Pre-built reports that give ready-made info on payments and insurance.
- Handle Patient Payments: The product excels in features that help you accept payment types like direct bank transfers, credit or debit cards, and even digital wallets like Apple Pay and Google Pay. Create and send clear billing statements, remind patients about their dues and help doctors track payment history and balances, ensuring smooth and timely collections.
- Interoperable Care Coordination: Leverage embedded EHR-to-EHR links and health information exchanges to share and access comprehensive patient data across specialties, providers and care settings. Eliminate care gaps, enable better collaboration and patient continuity with complete interoperability.
- Optimize Practice Schedules: Use a single scheduling module to detect conflicts across the practice network and reduce appointment cancellations and patient waiting times.
- Improve Patient Outcomes: Identify and manage health risks, care gaps, overdue checkups. Visualize trends across admitted patients and entire patient populations. Track vital chronic patient data through wearables, get notified of alarming values and remind patients of overdue visits for timely interventions. Develop targeted programs to improve patient outcomes.
- Maximize Revenue: Minimize claim denials and maximize reimbursements, manage copays, collections and follow-ups and increase revenue at the point of care. Drill down into financial data and accounts receivable for a bird’s eye view of practice finances.
- Enhance Patient Experience: Improve the patient experience by letting them access clinical resources, communicate with providers and actively participate in their care with a dedicated patient portal and engagement tools. Reduce patient waiting times or offer convenient virtual care visits. Track patient satisfaction through robust reporting.
- Improve Accuracy: Reduce errors associated with data entry and scanning. Extensive patient records and clinical decision support also improve clinical accuracy.
- Make Informed Decisions: Measure practice progress and make informed decisions using data-driven insights on various aspects and metrics, including population health patterns, revenue cycle and meaningful use measures.
- Compliance: Remain compliant with MIPS or advanced payment models with interoperability, quality measures including population health, analytics and surveillance and required modules including telehealth, patient portal, immunization and patient registries and more.
- Mobility: Access patient data, get notified, operate basic tasks and coordinate care remotely with Android and iOS apps. Also allows monitoring of vital signs and specimen collection at the point of care.
- Ease Clinical Burdens: Provides various modules and templates to aid physicians, nurses and other healthcare employees in their daily operations and reduce their cognitive loads.
- Fee Schedule: Upload, view and update fee schedules with a few clicks. Access the fee schedule log to track changes and timestamps. Open the fee schedule, select the CPT charge and make updates instantly.
- CPT Coding: The system automatically updates CPT codes based on industry changes, ensuring you always have the latest codes.
- Group several codes together to save time. Example: Use one code for a wellness check that combines a blood test, heart check and vision screening.
- Link multiple services under one code for easy billing. Example: Group a flu shot and general check-up under a single code for easy insurance processing.
- ICD Coding: View all ICD-9 and ICD-10 codes with editable descriptions. Flag claims if a code doesn’t match patient demographics. Example: Receive alerts if you use a pregnancy-related code for a male patient.
- HCFA Mapping: Define rules for conditional field mapping based on payer-specific requirements. For example, if a service is done remotely, it will automatically be labeled as a telehealth service.
- Claims Management: Update payer ID, insurance type and claim submission method to align with insurance provider requirements. Choose claim forms for different services. For instance, select the dental claim form for routine teeth cleaning and the HCFA form for a physical exam.
- Claim Tracking: Use the insurance hub to see how many claims are unpaid, how much they’re worth and how long they've been unpaid (30, 60 or over 90 days).
- Integrated Clearing Houses: Reconcile claims through integrations with Navicure, Gateway EDI, Emdeon and Claim Remedi, providing smoother communication between your practice and insurance payers.
- Patient Statements: Trigger statements based on cycles. Example: Send a statement every 30 days for patients with an overdue balance above $20, with a customized note on payment options.
- Healow Pay: Allow patients to view and pay their dues online through a secure gateway for timely collections.
- Alerts and Work Queue Dashboards: Monitor outstanding tasks and flag issues in real time, ensuring your team knows any pending billing actions. Track the progress of outstanding claims, rejections and other billing tasks, providing a centralized view to prioritize workflows and resolve issues faster.
- Billing KPIs: Enable administrators to view metrics like claims denial rate, days in accounts receivable (A/R) and collection rate.
- AI Capabilities: Use AI tools to save time on routine tasks.
- AI Assistant: Connect tools like ChatGPT to identify patients due for check-ups or tests and send personalized reminders via SMS or email. It can automatically schedule the appointment in the system and update the patient record in the EMR.
- Sunoh: Document patient encounters during visits, enhancing accuracy and reducing time spent on paperwork.
- Image AI: Automatically match incoming faxes to patient records and identify their purpose, subject to provider confirmation. Example: When a lab report fax comes in, the system links it to the right patient file.
- Automated Playlist: Handle repetitive clinical tasks such as updating patient charts, processing lab results and managing routine health screenings, saving time for medical staff.
- Patient Portal: Enable patients to book, reschedule or cancel appointments online. They can securely message providers for questions, prescription refills and follow-up information.
- Population Health Management: Integrate PRISMA to aggregate patient data across care settings. Customize templates and alerts to manage chronic conditions. Set up automatic alerts for preventive screenings.
- Interoperable Patient Charting: Access comprehensive patient data that follows patients across specialties and care settings. Perform faster patient charting with evidence-based templates, speech recognition and efficiency dashboards. Add notes and checklists and filter data across specialties.
- Clinical Decision Support: Provides relevant formats and information for providers to aid in clinical documentation and decision-making. Take effective quality measures using its clinical rules database and guidance toolkits.
- E-prescribing: Review insurance coverage, medication management plans and histories to electronically prescribe medications and authorize refills — even for controlled substances.
- Virtual Clinical Assistant: Give verbal commands to the virtual assistant to navigate the interface and aid in various clinical processes, like pulling up patient charts, reviewing medications, displaying readings and more.
- Patient Surveillance: Leverage extensive condition and health maintenance registries and analytics to predict at-risk patients, care gaps and population patterns. Take preventative measures using its centralized care coordination and clinical monitoring tools.
- Claims Management: Capture accurate charges, verify insurance eligibility, pre-screen claims for conflicts and errors and receive authorization and missing data notifications to avoid claim denials. Track claims, follow up on denied claims, analyze denial trends and success rates to improve acceptance rates.
- Billing: Get an overview of the practice revenue cycle and financial health with comprehensive reports. Track and collect copays and outstanding patient balances. Provide accurate comprehensive billing statements.
- Scheduling: Handle patient appointments, meetings and conferences through a single calendar. Track patients throughout care settings with multiple patient lists and wait times from a single interface.
- Patient Portal: Provide clients with a single patient portal to self-schedule appointments, access records and health resources, track vital signs, manage immunizations, request prescription refills, fill up forms, pay bills and self check-in.
- Telehealth and Remote Care: Offer convenient telehealth visits that fit into existing practice schedules. Remotely track patient vital signs.
- Data Visualization: Drag and drop to visualize real-time clinical, operational and financial data insights on customizable dashboards. Drill down for granular details.
Product Ranking
#5
among all
EHR Software
#114
among all
EHR Software
Analyst Rating Summary
Analyst Ratings for Functional Requirements Customize This Data Customize This Data
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User Sentiment Summary
574 reviews
eClinicalWorks has a 'fair' User Satisfaction Rating of 69% when considering 574 user reviews from 3 recognized software review sites.
Synopsis of User Ratings and Reviews
We haven’t gotten trial access yet — though we’re working on it! For now, we dove into real customer stories, YouTube tutorials and case studies to get a comprehensive picture.In our analysis, eClinicalWorks landed strong scores for claims management, dashboards and reporting, medical coding and patient payments management capabilitiesHow does that translate to real life? Take Sun Life Health, a non-profit community health center, for example: after implementing healow Insights, they completely transformed their wellness visit management, growing from 700 to over 4,000 visits annually in just two years. Revenue followed, soaring from $400,000 to over $2 million.Then there’s Skin Solutions Dermatology, which used healow’s self-scheduling feature to grow from two locations to eleven! Patients love being able to schedule their own appointments and communicate directly online. Plus, it’s been a major time-saver for the staff. With fewer phone calls and a smoother workflow, they can focus on what they do best: delivering quality care.For practices that rely heavily on patient payments, healow Pay has made a real impact. Ninth Street Internal Medicine, for instance, saw its collections jump from $17,000 to $25,000 in just a month after implementing the tool.Innova Primary Care had a similar experience, with nearly 7% of all payments coming in within 24 hours of the bill being sent. This kind of efficiency is invaluable, especially for smaller practices looking to manage costs and improve cash flow without overwhelming their front-office staff.And for a unique setup like Mobile Physician Services, which brings healthcare directly to patient’s homes, the system proved to be an ideal partner. By working together, they achieved Patient-Centered Medical Home (PCMH) recognition, setting them up as a model for mobile care in the U.S.Their work with eClinicalWorks showed how even non-traditional, mobile care models could use digital tools to improve care quality and patient outcomes effectively.However, medical billing software can present challenges such as a steep learning curve that may initially slow workflows. Inconsistent customer support and limited customization options can also lead to reliance on workarounds, adding to administrative tasks and impacting efficiency.Bottom line? If you’re looking to boost revenue, streamline workflows or improve patient satisfaction, eClinicalWorks has the tools to help practices thrive.
Is Meditech Expanse really so expansive that it pushes the boundaries of what an EHR can be? While Meditech Expanse has garnered a devoted following, a deeper dive into user experiences over the past year reveals a mixed bag, particularly when compared to its rivals. Users consistently applaud Meditech Expanse for its user-friendly interface, often drawing comparisons to navigating a streamlined website. This ease of use, coupled with its reputation for robust customer service, makes it particularly appealing to healthcare facilities transitioning from older systems or seeking a less daunting technological leap. However, a recurring gripe amongst users is the lack of transparency in pricing. This opacity surrounding costs, often involving hidden fees for data migration and customization, leaves a bitter aftertaste, especially for smaller practices working with tight budgets. Furthermore, while Expanse boasts interoperability, some users find its customization options, particularly in specialized fields like mental health, to be somewhat lacking compared to competitors like Epic, which offers more tailored solutions. In essence, Meditech Expanse is like a reliable but aging car – it gets you where you need to go, but it may lack the bells and whistles of newer models. Its strengths lie in its user-friendliness, dependable customer support, and robust interoperability features, making it a solid choice for hospitals and practices prioritizing ease of implementation and use. However, its opaque pricing structure and limitations in advanced features might give larger institutions or those with niche requirements pause.
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