Our analysts compared ICANotes vs athenaOne based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
ICANotes is a comprehensive software solution designed primarily for behavioral health professionals. It streamlines the process of electronic health records (EHR) management, offering a suite of tools tailored to the unique needs of mental health practitioners. ICANotes stands out for its user-friendly interface and its ability to generate detailed clinical notes quickly, which significantly reduces administrative time and allows clinicians to focus more on patient care. Among its most lauded features are customizable templates, secure messaging, and integrated billing capabilities, making it a robust choice for practices of various sizes. When compared to similar products in the market, users often highlight ICANotes for its specialization in mental health, which translates into more relevant features and a better understanding of their specific documentation needs. Pricing for ICANotes typically follows a per-user, per-month model, making it flexible for practices to scale up or down based on their current needs, though specifics can vary and should be confirmed directly with the provider.
among all EHR Software
ICANotes has a 'great' User Satisfaction Rating of 81% when considering 183 user reviews from 3 recognized software review sites.
athenaOne has a 'good' User Satisfaction Rating of 76% when considering 953 user reviews from 4 recognized software review sites.
SelectHub research analysts have evaluated athenaOne and concluded it earns best-in-class honors for Integration and Extensibility.
ICANotes is a robust solution for health practices. Users like the templates they provide as they are easy to get through. Documenting assessments and clinical notes is easy and makes compliance seamless. Users do not like the interface as it is hard to create individual notes, and the yellow background is not very pleasing to the eye. It also signs out when users lose internet connection. The support team is helpful in all areas like sales, technical support and training. Users were disappointed that it does not have telehealth support.
Athena offers robust functionalities that streamline many daily tasks for care providers. Many users felt that the system offered all of the functionalities they were looking for and felt that the interface was easy to navigate and did not experience system downtime. Users also felt that customer support was able to address most of their concerns at a satisfactory level. However, some users felt that the claims functionality was unsatisfactory and recognized that the system couldn’t make their desired customizations. Users also noticed inaccuracies in their data, but many were unable to determine if this was a result of the system storing information incorrectly or the result of users experiencing difficulty navigating the platform. The high price of this system may be cost prohibitive as this system is best suited for smaller practices that won’t need to provide multiple care providers with access to the system.
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