Intergy vs Meditech Expanse
Last Updated:Our analysts compared Intergy vs Meditech Expanse based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
Intergy by Greenway Health is a medical billing and practice management platform designed for healthcare providers of all sizes. It helps streamline workflows, enhance billing accuracy, and improve compliance with HIPAA and HL7 standards.
Key features include batch claim generation, claim scrubbing, automated payment posting and advanced reporting capabilities, helping practices reduce denials and optimize revenue cycle management.
Its flexibility and robust analytics make it especially valuable for practices transitioning to value-based care models like MIPS.
Its ability to handle complex billing scenarios and provide actionable insights has helped practices like Sammartino Ophthalmology and HealthLinc streamline their operations and improve financial outcomes.
Pricing is tailored to the specific needs of each practice.
Our Research Process for Intergy
Though we couldn’t get trial access, we were able to compare the system against competitors like athenaOne using our Jumpstart Platform.
We also went through case studies and infographics available on the vendor’s website, and went through tutorial videos on YouTube to see how the system works. Read on to discover our findings.
Product Assistance
Product Insights
- Claims Management: In our analysis, the platform achieved a perfect score of 100 for claims management capabilities, more than its alternatives like athenahealth (89). It enables you to:
- Generate batch claims to submit multiple claims at once in a single file.
- Use the CMS-1500 form, the standard health insurance claim form, for billing.
- Prevent claim errors by catching incomplete or inaccurate details before submission.
- Create claims easily for services rendered.
- Track claim history with filters based on dates, insurance type and more.
- Reconcile claims by matching insurance payments with outstanding invoices to ensure accuracy.
- Validate claims against billing rules, fee schedules and enrollment statuses for accuracy.
- Insurance Payments Management: With a score of 90 in insurance payments management, the system surpassed athenahealth by a notable 10 points. It helps you:
- Resolve denied claims by identifying and addressing the causes.
- Manage insurance payments using automated electronic remittance advice (ERA).
- Track claim statuses throughout the submission process.
- Maintain a comprehensive payer list for billing.
- Medical Coding: Assign the correct ICD-10, CPT/HPCS, E&M, NPI and taxonomy billing codes to avoid claim denials.
- Compliance and Security: The platform helps you stay compliant with HIPAA and HL7 standards. It enables you to assign role-based access and set two-factor authentication for security purposes.
- Interoperable Care Coordination: Leverage embedded EHR-to-EHR links and health information exchanges to share and access comprehensive patient data across specialties, providers and care settings. Eliminate care gaps, enable better collaboration and patient continuity with complete interoperability.
- Optimize Practice Schedules: Use a single scheduling module to detect conflicts across the practice network and reduce appointment cancellations and patient waiting times.
- Improve Patient Outcomes: Identify and manage health risks, care gaps, overdue checkups. Visualize trends across admitted patients and entire patient populations. Track vital chronic patient data through wearables, get notified of alarming values and remind patients of overdue visits for timely interventions. Develop targeted programs to improve patient outcomes.
- Maximize Revenue: Minimize claim denials and maximize reimbursements, manage copays, collections and follow-ups and increase revenue at the point of care. Drill down into financial data and accounts receivable for a bird’s eye view of practice finances.
- Enhance Patient Experience: Improve the patient experience by letting them access clinical resources, communicate with providers and actively participate in their care with a dedicated patient portal and engagement tools. Reduce patient waiting times or offer convenient virtual care visits. Track patient satisfaction through robust reporting.
- Improve Accuracy: Reduce errors associated with data entry and scanning. Extensive patient records and clinical decision support also improve clinical accuracy.
- Make Informed Decisions: Measure practice progress and make informed decisions using data-driven insights on various aspects and metrics, including population health patterns, revenue cycle and meaningful use measures.
- Compliance: Remain compliant with MIPS or advanced payment models with interoperability, quality measures including population health, analytics and surveillance and required modules including telehealth, patient portal, immunization and patient registries and more.
- Mobility: Access patient data, get notified, operate basic tasks and coordinate care remotely with Android and iOS apps. Also allows monitoring of vital signs and specimen collection at the point of care.
- Ease Clinical Burdens: Provides various modules and templates to aid physicians, nurses and other healthcare employees in their daily operations and reduce their cognitive loads.
- Billing: Generate and send invoices to patients with just a few clicks. Track patient payments, co-pays, insurance reimbursements and outstanding balances from a single screen.
- Claims Management: Create, submit and track insurance claims. Automatically reviews claims for errors or missing information before submission.
- Denial Resolution: Address denied claims caused by incorrect coding or missing information. Identify the error, input the correct code or complete the required details, and resubmit the claim promptly to ensure resolution.
- A/R Follow-Up: Gain real-time visibility into unpaid claims and patient dues and send automated payment reminders to patients to ensure timely collections.
- Medical Coding: Get real-time suggestions for appropriate diagnosis and procedure codes during patient documentation to ensure accurate coding.
- Clearinghouse: Send claims to clearinghouses to scrub them and eliminate any errors that might cause rejection, expediting reimbursement.
- Payment Posting: Automatically apply payments received (from insurance or patients) to the correct accounts, reducing manual entry errors.
- Document Management: Upload patient lab results, prescriptions or imaging files directly into the system. Link these documents to the patient’s profile for easy access during future visits.
- Appointment Scheduling: Enable patients to log in to the portal, view available time slots and schedule their appointments at their convenience. Send the patient a confirmation email or text and a reminder closer to the appointment date.
- Customizable Templates: Choose from over 500 prebuilt, specialty-specific forms tailored to your clinical needs. Edit existing templates or create new ones to match your practice’s workflows. Sync templates with transcription or dictation tools for faster data entry.
- Electronic Prescribing: Allow providers to electronically prescribe controlled and non-controlled substances directly from the system. Access a patient's controlled substance prescription history before issuing a new prescription. Get real-time alerts for potential drug interactions and allergies during the prescribing process.
- Practice Analytics: Generate detailed reports on revenue streams, expenses and profitability. Track essential metrics such as patient volume, appointment no-show rates and billing efficiency. Gain insights into outstanding balances, aging reports and collection rates.
- Patient Portal: Allow patients to access their health information including lab results, medication lists and visit summaries. Enable them to pay their bills online and send messages to their providers from a secure portal.
- Interoperable Patient Charting: Access comprehensive patient data that follows patients across specialties and care settings. Perform faster patient charting with evidence-based templates, speech recognition and efficiency dashboards. Add notes and checklists and filter data across specialties.
- Clinical Decision Support: Provides relevant formats and information for providers to aid in clinical documentation and decision-making. Take effective quality measures using its clinical rules database and guidance toolkits.
- E-prescribing: Review insurance coverage, medication management plans and histories to electronically prescribe medications and authorize refills — even for controlled substances.
- Virtual Clinical Assistant: Give verbal commands to the virtual assistant to navigate the interface and aid in various clinical processes, like pulling up patient charts, reviewing medications, displaying readings and more.
- Patient Surveillance: Leverage extensive condition and health maintenance registries and analytics to predict at-risk patients, care gaps and population patterns. Take preventative measures using its centralized care coordination and clinical monitoring tools.
- Claims Management: Capture accurate charges, verify insurance eligibility, pre-screen claims for conflicts and errors and receive authorization and missing data notifications to avoid claim denials. Track claims, follow up on denied claims, analyze denial trends and success rates to improve acceptance rates.
- Billing: Get an overview of the practice revenue cycle and financial health with comprehensive reports. Track and collect copays and outstanding patient balances. Provide accurate comprehensive billing statements.
- Scheduling: Handle patient appointments, meetings and conferences through a single calendar. Track patients throughout care settings with multiple patient lists and wait times from a single interface.
- Patient Portal: Provide clients with a single patient portal to self-schedule appointments, access records and health resources, track vital signs, manage immunizations, request prescription refills, fill up forms, pay bills and self check-in.
- Telehealth and Remote Care: Offer convenient telehealth visits that fit into existing practice schedules. Remotely track patient vital signs.
- Data Visualization: Drag and drop to visualize real-time clinical, operational and financial data insights on customizable dashboards. Drill down for granular details.
Product Ranking
#31
among all
EHR Software
#114
among all
EHR Software
Analyst Rating Summary
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User Sentiment Summary
166 reviews
Intergy has a 'great' User Satisfaction Rating of 80% when considering 166 user reviews from 3 recognized software review sites.
Awards
SelectHub research analysts have evaluated Intergy and concluded it earns best-in-class honors for Electronic Prescriptions.
Synopsis of User Ratings and Reviews
Intergy helps you address both clinical and financial needs in one platform, making it easier for you to manage everything from patient care to billing without juggling multiple systems.What stands out are its top-notch claims management capabilities. Features like batch claim generation and automated scrubbing help practices avoid common billing hurdles by catching errors early, expediting the reimbursement process.It also enables you to track claims through every stage, giving you better control over your revenue cycles — which takes a load off whoever manages accounts receivable.What’s even more impressive is how customizable Intergy is. It doesn’t force you into a cookie-cutter workflow. Instead, it lets you tailor forms, templates and even processes to fit your specific needs. This flexibility is especially important for practices juggling multiple specialties or unique patient care scenarios.That said, any cloud-based platform isn’t without challenges. Reliable internet connectivity is a must, which can be a concern for practices in areas with spotty service. Additionally, transitioning from older systems can pose some hurdles with data migration.Overall, the system is designed to simplify the complex workflows of modern healthcare. It’s not just about checking boxes for compliance or streamlining billing. Intergy is built to help providers focus on what really matters: delivering quality patient care.
Is Meditech Expanse really so expansive that it pushes the boundaries of what an EHR can be? While Meditech Expanse has garnered a devoted following, a deeper dive into user experiences over the past year reveals a mixed bag, particularly when compared to its rivals. Users consistently applaud Meditech Expanse for its user-friendly interface, often drawing comparisons to navigating a streamlined website. This ease of use, coupled with its reputation for robust customer service, makes it particularly appealing to healthcare facilities transitioning from older systems or seeking a less daunting technological leap. However, a recurring gripe amongst users is the lack of transparency in pricing. This opacity surrounding costs, often involving hidden fees for data migration and customization, leaves a bitter aftertaste, especially for smaller practices working with tight budgets. Furthermore, while Expanse boasts interoperability, some users find its customization options, particularly in specialized fields like mental health, to be somewhat lacking compared to competitors like Epic, which offers more tailored solutions. In essence, Meditech Expanse is like a reliable but aging car – it gets you where you need to go, but it may lack the bells and whistles of newer models. Its strengths lie in its user-friendliness, dependable customer support, and robust interoperability features, making it a solid choice for hospitals and practices prioritizing ease of implementation and use. However, its opaque pricing structure and limitations in advanced features might give larger institutions or those with niche requirements pause.
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