McKesson EMR Reviews & Pricing

by McKesson Corporation | Found 1833, New York City

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What is McKesson EMR?

Industry Specialties: Medical

McKesson EMR focuses on improving care in every setting — one practice and one patient at a time. Partnering with biopharma companies, care providers, pharmacies, manufacturers and more, this solution helps to provide patients with the proper health services, products, and medicine they need.

With more than 20 years of experience in relation to medical software and nearly 80,000 employees, this system is used by a variety of health organizations to manage their operations and increase revenue. From pharmacy services to solutions for specialty practices, this solution offers a wide range of features and tools to help out your health facility.

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User Sentiment i

Based on 24 reviews:

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#34

McKesson EMR is ranked #34 in the EMR Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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McKesson EMR Pricing

Based on our most recent analysis, McKesson EMR pricing starts at $399 (Monthly).

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Starting From: $399
Pricing Model: Monthly
Free Trial: No

Training Resources

McKesson EMR is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for McKesson EMR:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

McKesson EMR Benefits and Insights

Why use McKesson EMR?

Key differentiators & advantages of McKesson EMR

Flexibility: McKesson EMR is suitable for healthcare organizations of every size. Specialties like oncology, rheumatology, gastroenterology, ophthalmology and neurology are all supported and can be customized to the EMR.
Save Money: With Onmark specialty group purchasing, members can get the best possible pricing on drug purchases. Facilities can save money on therapeutic options like oncology, rheumatology, gastroenterology, neurology and more specialties.
Pharmaceutical Distribution: Your health organization has access to a vast list of prescription and OTC medications and other pharmaceutical products. These include brand name and generic drugs, specialty drugs for physician practices, vaccines and more.
Manage Inventory: All of your health facility’s inventory can be tracked using McKesson. The use of specialty equipment can be managed while the amount prescription and OTC drugs can be viewed and alert users when something is running low or needs to be replaced.
Patient Experience: Aside from getting in and out of the doctor’s office faster, patients receive greater care and treatment. Patients can communicate with their physicians and view lab results online.
Secure Information: Storing a patient’s medical information on McKesson’s servers rather than in physical filing cabinets protects sensitive data. Only certain users are permitted access to a patient’s file.

Industry Expertise

McKesson has been involved with healthcare in the United States for over 180 years. Over time, what started out as a wholesale drug and chemicals business has turned into a leading health information solution through shifts in focus as well as acquisitions. McKesson supports a wide range of health facilities in North America and Europe, from specialty clinics to larger hospital administrations.

McKesson EMR Reviews

Average customer reviews & user sentiment summary for McKesson EMR:

24 reviews

69%

of users would recommend this product

McKesson EMR has a 'fair' User Satisfaction Rating of 69% when considering 24 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of McKesson EMR reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: McKesson EMR is praised for its intuitive interface, making it easy for users to navigate and find the information they need. Users appreciate the straightforward design and clear labeling, which helps them quickly access patient charts, order tests, and document notes.
Comprehensive Features: McKesson EMR offers a wide range of features that cater to various medical specialties. Users appreciate the robust functionality, including electronic prescribing, patient portal integration, and robust reporting capabilities. This comprehensive suite of tools helps streamline workflows and improve patient care.
Strong Support: McKesson provides excellent customer support, ensuring users have access to assistance when needed. Users appreciate the responsive and knowledgeable support team, which helps them resolve issues quickly and efficiently. This reliable support system provides peace of mind and ensures a smooth user experience.

Cons

Slow Performance: Users frequently report slow loading times and lag, which can be frustrating and impact workflow efficiency. For example, some users have described the system as "sluggish" and "unresponsive," particularly during peak hours.
Limited Customization: The system's lack of flexibility can make it difficult to tailor the software to specific practice needs. For instance, some users have expressed dissatisfaction with the limited options for customizing workflows and reports.
Steep Learning Curve: McKesson EMR can be challenging to learn, especially for new users. The interface can be complex and require significant training, which can lead to frustration and decreased productivity.
Technical Support Issues: Users have reported difficulties getting timely and effective support from McKesson. Some have described the support process as "unresponsive" and "unhelpful," which can be a major concern for practices relying on the system.

Researcher's Summary:

Is McKesson EMR the real deal or just a McKesson mess? User reviews paint a mixed picture of the software, with some praising its ease of use and integration capabilities, while others lament its shortcomings and lack of innovation.

McKesson EMR's user-friendly interface is a major selling point, with users consistently highlighting its intuitive design and ease of navigation. The software's seamless integration with practice management software is another key strength, streamlining workflows and reducing administrative burden. However, users have expressed concerns about the software's limited functionality and lack of advanced features, particularly when compared to competitors like Epic and Cerner. Some users have also reported issues with the software's stability and reliability, citing frequent glitches and slow performance.

McKesson EMR is best suited for smaller practices that prioritize ease of use and integration over advanced functionality. The software's user-friendly interface and seamless integration with practice management software make it a good choice for practices that are new to EMR or have limited IT resources. However, larger practices or those with complex needs may find the software's limited functionality and lack of innovation to be a major drawback.

Key Features

Infusion Management: McKesson’s intraFUSION tool allows practitioners to provide higher quality care and improve patient outcomes with increased patient compliance. Over 20 core therapies for outpatient treatment are offered with intraFUSION. Additionally, its transparent drug purchasing allows you to get the lowest drug pricing possible, while bringing up any discounts you may benefit from.
In-Office Drug Dispensing: With self-administered medication dispensing, practitioners have more control over the treatment process. Physicians can dispense oral and self-injectable medications at the point of care, making it very convenient for patients.
Patient Management: McKesson allows physicians to chart and document patient information that can be accessed whenever, wherever. Clinicians can easily pull up a patient’s history, demographics, diagnoses, allergies, medication and more electronically.
Claims Reimbursement: McKesson handles nearly every aspect of the billing and payment process. Insurance providers are automatically verified and claims are looked over and scrubbed of any errors which could lead to delayed reimbursement. McKesson lets you get paid faster without missing out on revenue to unfinished claims.
Value-Based Care: This feature enhances your facility’s care with aid from business advisors. These advisors help you by evaluating clinical and operational readiness, developing customized action plans, recommending negotiation strategies, providing education and more.
Business Consulting: McKesson helps health organizations with strategic planning, project management, technological integration and more to improve financial results. McKesson also provides revenue cycle analytics and customized education courses to improve accuracy and productivity.

Limitations

Some of the product limitations of McKesson include:

Users are charged additional fees for exporting data
Users must pay for CQM reports
Doctors are not able to login from multiple locations
Graphical interface is unintuitive
Built-in templates cannot record accurate measurements of patients

Suite Support

McKesson offers a variety of support options, with varying times of availability based on specific issues. Customers can sign in online or in the EMR to request help whenever.

Email: Customers can email McKesson during business hours to receive support. McKesson provides a number of emails on their website dealing with different specialties or issues.

Phone: McKesson provides a number of support numbers on their website. Phone help is available for medical-surgical customer support, patient care solutions, technical issues and more. Available times for phone support will depend on the specific department you choose.

Training: Tutorials and other training portals can be accessed in the EMR to help gain a better understanding of the software.

Cost of Ownership

License/Subscription Cost	User-based, annual and monthly subscription fees
Maintenance Cost	Added cost supplementary to license fee and monthly subscription fee Must sign maintenance contract annually
Installation/Implementation Cost	Implementation services are provided, but not included with the license fee and subscription fee
Customization Cost	Customization costs will vary depending on the specific tools or features added
Data Migration Cost/Change Management/Upfront Switching Cost	Cost varies depending on the type of data and the amount that needs to be migrated
Recurring/Renewal Costs	Cost is equivalent to the monthly subscription fee — based on the number of users, add-on costs, data migration services and any training courses chosen