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Practice Fusion vs DrChrono

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Our analysts compared Practice Fusion vs DrChrono based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Practice Fusion Software Tool
DrChrono Software Tool
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Product Basics

Analyst Rating

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Detailed Analysis

User Sentiment

Good User Sentiment (461 Reviews)

Analyst Rating

86 Detailed Analysis

User Sentiment

Great User Sentiment (529 Reviews)

Practice Fusion is a comprehensive software solution designed to streamline electronic health records (EHR) management and other essential tasks for healthcare providers. It is particularly well-suited for small to medium-sized medical practices due to its user-friendly interface and robust functionality. The software offers significant benefits, including improved patient care coordination, enhanced data accuracy, and efficient workflow management.

Popular features of Practice Fusion include customizable charting, e-prescribing, patient scheduling, and billing integration. Users often appreciate its intuitive design and the ability to access patient information quickly and securely. Compared to similar products, Practice Fusion is frequently praised for its ease of use and affordability, making it an attractive option for practices with limited resources.

Pricing for Practice Fusion typically falls within a moderate range, often based on a per-provider, per-month model, which allows for predictable budgeting. This payment structure ensures that practices can scale their usage according to their needs without incurring prohibitive costs.

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DrChrono is a cloud-based EHR and medical billing solution that replaces the chaos of paper charts and separate systems with a single, easy-to-use platform for managing all aspects of a medical practice.

For doctors, this means:

  • Effortless Access to Patient Information: Imagine having a patient's medical history — allergies, medications, past visits — at your fingertips.
  • Simplified Appointments and Prescriptions: Schedule appointments and send prescriptions electronically in just a few clicks.

For patients, it means:

  • Taking Control of Their Health: Book appointments, communicate with their doctor and access their own records through the patient portal.
  • Staying on Track: Receive automated reminders for appointments and medication refills.

And for the practice as a whole, the system helps:

  • Get Paid Faster: Automate billing and insurance claims to reduce errors and speed up payments.
  • Improve Financial Health: Track outstanding payments and identify potential billing issues.
  • Negotiate Better Rates: Gain insights to negotiate more effectively with insurance companies.

We tested the system to see how it works in real-world scenarios. Here’s what we think: while mastering the billing module may require some effort and billing data import has limitations, the system’s intuitive interface and accessibility from any device make it a user-friendly option.

A free trial and flexible pricing plans allow you to explore its potential and determine the right fit for your practice.

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$149/Provider, Monthly
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$250/Provider, Monthly
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Product Assistance

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Product Insights

  • More Accurate Treatment and Diagnosis: Get health analytics to help recognize patient patterns and recommend treatment leading to proper patient care. Documenting medical information electronically ensures less susceptibility to handwriting and legibility mistakes. 
  • Increased Productivity and Efficiency: Increase revenue without sacrificing quality care by using templates and automatic favorite lists to speed up patient visits. 
  • Patient Involvement: Engage patients throughout the treatment process by enabling them to view their medical history, exchange messages with physicians and create customized health plans online using the patient portal feature. 
  • Full Certification: Practice Fusion meets certification requirements like ICD-10 codes, meaningful use, ONC and HIPAA. It continuously monitors the medical industry for any changes and provides automatic updates. 
  • Risk-Free Implementation: Decide if the software is a good fit with a free trial. Implementation is quick, with minimal disruption. Users can elect to learn the solution themselves and can receive one-on-one EHR training to help customize the software. 
  • Risk-Free Implementation: Decide if the software is a good fit with a free trial. Implementation is quick, with minimal disruption. Users can elect to learn the solution themselves and can receive one-on-one EHR training to help customize the software. 
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  • Avoid Claim Denials: In our analysis, the product excelled with a perfect score of 100 for claims management capabilities, outshining competitors like athenahealth (89). It helps you:
    • Fill out CMS-1500 forms.
    • Create and send many claims at once.
    • Look through past claims by date or type.
    • Check all the claim details — like patient info and procedure codes — before sending it to payers.
    • Match payments to bills.
  • Automate Billing, Insurance Checks and Patient Workflow Management: The product achieved a perfect score of 100 for these capabilities:
    • Capturing records of medical services and charges.
    • Keeping a detailed list of charges for exams, procedures and supplies.
    • Helping doctors create and update patient visit records.
    • Checking if a patient’s insurance is valid before their appointment.
    • Automatically checking what medical benefits a patient has, like maternity or cosmetic surgery coverage.
    • Letting patients access health info and advice through the patient portal.
    • Allowing specialists to see patients referred by other doctors and send reports back.
    • Helping doctors refer patients to other specialists.
  • Reduce Medical Coding Errors: In our analysis, the platform scored 98 for assigning the right billing codes like ICD, CPT, HCPCS, NDC and taxonomy codes.
  • Make Data-Driven Decisions: The product scored 88 for features that help you generate aging, billing transactions, revenue, write-off and adjustment reports. You can also access pre-built reports like payment trends and insurance analysis to save time creating them from scratch.
  • Access Data Remotely: The product scored 94 for mobile capabilities, more than its competitors like Oracle Ambulatory EHR (79) and athenahealth (71). It truly stands out for:
    • Tracking claims from submission to payment directly from a phone.
    • Sending messages easily to billers, patients and staff.
    • Offering seamless access to the system on iPhone and Android devices with native apps.
    • Delivering timely alerts for payment reminders, appointments and more through push notifications.
    • Adapting to any device with a responsive web portal for a smooth user experience.
    • Helping practitioners dictate medical notes directly into the app for easy note-taking.
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  • Charting: With efficient charting, speciality-specific templates and automatic favorite lists, physicians can search for diagnosis codes by keywords to track a patient’s health data over time and monitor treatment progress. 
  • Scheduling: Easy scheduling lets patients manage appointments online, including automatic reminders regarding upcoming visits and automated recurring appointments. 
  • E-Prescribing: Order and send prescriptions anywhere, manage medical orders and pharmacy communication electronically, and take care of refill requests for any recurring medications with a two-click prescription refill tool. 
  • Patient Portal: Patients can look at medical information and view lab results at any time. They can also access education materials as well as population health information to better understand their health and treatment. 
  • Billing and Payment: Patients can receive billing statements and update payment information, while physicians can create superbills by automatically pulling information from chart notes. It can also verify insurance providers and scrub claims of any errors before submission. 
  • Labs and Imaging: Integrate with hundreds of labs like LabCorp and Quest as well as imaging services like X-ray, CT scan and ultrasound. 
  • Practice Administration: Consolidate tasks and custom reports, as well as refer patients electronically with their complete medical record. Communicate using secure messages that fulfill meaningful use standards or use HIPAA compliant faxes to go paperless. 
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  • EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
    • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
    • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
    • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
    • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
    • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
    • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
    • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
    • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
  • Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
    • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
    • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
    • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
    • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
  • Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
    • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
    • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
    • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
    • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
    • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
    • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
  • BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
    • Track revenue, expenses and profitability
    • Analyze claim submission, acceptance, denial and reimbursement rates.
    • Track patient demographics, appointment history and billing information.
    • Analyze appointment scheduling and no-show rates.
  • Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
  • Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.
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Product Ranking

#41

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#11

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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User Sentiment Summary

Good User Sentiment 461 reviews
Great User Sentiment 529 reviews
75%
of users recommend this product

Practice Fusion has a 'good' User Satisfaction Rating of 75% when considering 461 user reviews from 4 recognized software review sites.

80%
of users recommend this product

DrChrono has a 'great' User Satisfaction Rating of 80% when considering 529 user reviews from 3 recognized software review sites.

4.8 (17)
1.5 (3)
3.7 (46)
4.2 (39)
3.7 (383)
4.0 (487)
3.5 (15)
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Awards

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SelectHub research analysts have evaluated DrChrono and concluded it earns best-in-class honors for Platform Capabilities.

Platform Capabilities Award

Synopsis of User Ratings and Reviews

Data Safety: All users who mention files and data noted the safety of sensitive medical data as a key benefit.
User-Friendly: About 93% of users referencing usability reported that the product is easy to use and navigate.
Accessibility: According to 89% of reviews on this aspect, the product is highly accessible due to being web-based.
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Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.
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Customer Support: About 95% of reviewers mentioning support indicated that customer service is inefficient and unresponsive.
Outdated: Over 85% of users referring to this aspect noted that the product requires updates in terms of tools and features.
Speed: Updates, glitches and a crowded interface slow down work, according to 70% of reviews about speed.
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Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.
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User reviews from the past year paint a mixed picture. While some users praise its intuitive design and comprehensive features, others express frustration with its customer support and pricing. Practice Fusion stands out for its user-friendly interface, which makes navigating the system a breeze, especially for those new to electronic health records. Its robust feature set, including charting, e-prescribing, and billing, caters to a wide range of practice needs. However, some users report encountering difficulties with customer support, finding it unresponsive and unhelpful. Additionally, pricing concerns have been raised, with some users finding the system expensive compared to competitors like Athenahealth or Kareo. Overall, Practice Fusion seems best suited for smaller practices seeking a user-friendly, all-in-one EHR solution. However, practices with more complex needs or those prioritizing responsive customer support might want to explore alternative options.

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So, I got the chance to get a free trial access to DrChrono, and here are the key highlights: The platform stands out for its intuitive design, extensive features and customization capabilities. The software is accessible on any device with internet connectivity. Data import from other EHR systems is supported but with certain limitations. It offers four pricing plans and a free trial is available for potential users.It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

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Screenshots

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Head-to-Head Comparison

Practice Fusion VS AdvancedMD
Practice Fusion VS Allscripts Sunrise
Practice Fusion VS CareCloud Central
Practice Fusion VS Cerner Practice Management
Practice Fusion VS ChartLogic
Practice Fusion VS CureMD
Practice Fusion VS DrChrono
Practice Fusion VS DuxWare
Practice Fusion VS EZClaim
Practice Fusion VS EpicCare

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