Welligent vs Care360 EHR

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Our analysts compared Welligent vs Care360 EHR based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Welligent Software Tool
Care360 EHR Software Tool

Product Basics

Welligent is a cloud-based, integrated solution designed for mental health and behavioral healthcare organizations to manage patient records and charting, patient engagement, billing and several daily operations. It provides a HIPAA-compliant and ONC-certified client charting module that can be easily accessed to perform patient charting. Practices can accommodate their patients with an engagement portal.

It provides several modules and protocols to increase practice revenue with greater claim reimbursements, government incentives and patient turnout. It also allows visibility into several practice operations with various reports. Device-agnostic and remotely accessible, it provides communication modules and user-access controls to improve internal coordination.
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Care360 EHR, now known has Quanum EHR, is a comprehensive set of medical EHR software systems made to compete with the best practice tool sets in the industry. As a versatile web-based solution that can support a small, independent doctor’s office or a larger multi-specialty physician practice, this cloud-based software can accommodate many types of improvements in handling digital files and patient care and health data.
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$1,500 Monthly
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$700/User, Annually
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Product Insights

  • Ensure Security and Compliance: Provides robust data and communication security to comply with HIPAA regulations. In addition to comprehensive reporting and violation tracking, it provides interoperability, data access standards and more to ensure stage 3 compliance to qualify for “meaningful use” incentives. 
  • Ease Clinical Burdens: Perform clinical and clerical documentation quickly from anywhere with easy access to charting modules and the client’s profile and history. 
  • Reduce Errors: Reduce duplicate records, and errors in data entry and coding with an integrated database and coding assistance. 
  • Accommodate Patients: Provide an online portal to improve patient access to clinical data, convenient telehealth sessions, secure messaging and appointment reminders via multiple channels. Allow patients to self-check-in. Improve patient data confidentiality and security with custom user access controls. 
  • Gain Actionable Insights: Gain insights and improve upon business areas like clinical, administrative and compliance with comprehensive reporting. 
  • Facilitate Administrative Tasks: Save time on front-desk operations with modules such as patient self-check-in, appointment scheduling and patient reminders. Coordinate tasks with multi-level access security. 
  • Faster Billing and Collection: Verify patient eligibility automatically during intake and accelerate the entire billing and claims processing workflow to get paid faster, without appointing a billing specialist. 
  • Optimize Scheduling: Reduce patient no-shows and canceled sessions to improve the practice’s bottom line. 
  • Mobility: Cloud- and web-based, access and manage its modules from various devices, anywhere. Supports offline use when connectivity isn’t available, and syncs later with the cloud. 
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  • Part of the functionality of Care360 EHR addresses the electronic health record itself – modules in the EHR software system help doctors to enter important health information. Other parts of the system help with ordering tests and procedures. Care360 EHR also includes an e-prescribing system, a modern innovation that brings more accuracy and convenience to the task of writing prescriptions for patients.

  • The Care360 EHR system also helps practices to comply with industry standards. For example, the EHR software is made to accommodate the mandates made by the federal government in implementing meaningful use stages one and two; part of the goal of using EMR involves identifying health trends, and harnessing the power of big data to learn more about how a practice serves a community.

  • Another part of Care360 EHR design is aimed at improving revenue cycle management and providing technology solutions through a digital medical billing service tool set. Handling a revenue cycle is an enormous task for the average physician practice – part of this has to do with the “triage” that claims are subject to, and the back and forth that happens in the process of resolving claims. Medical billing service features in this EHR software product allow a provider office to more firmly control projected revenue, and to save time and money in the claims handling process.
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  • Certified Clinical Records: Provides an ONC-ATCB 2015 certified client record database with a standardized data structure. It also offers integrations to meet certain “meaningful use” criteria — share clinical summaries, enable data portability and provide e-prescribing and lab integrations. 
  • Remote Clinical Charting: Leverage its clinical database and customizable templates to facilitate client charting from anywhere, any device. Supports individual or group charting for both inpatient and remote sessions. 
  • Telemedicine: Provide individual or group teletherapy or telepsychiatry sessions with its device-agnostic secure video conferencing engine. Embedded into client records, supports screen-sharing and e-signature authorizations. 
  • Communication: Communicate with patients and practice stakeholders via its text messenger; add graphics, greetings and more. 
  • Patient Scheduling and Reminders: Schedule appointments and send multiple reminders for upcoming sessions via call, text or email. 
  • Patient or Caregiver Portal: Provide a self-service portal for patients or guardians to access various clinical charts and upcoming appointments, and communicate with providers or employees. Allow online payment processing with an integration. 
  • Business Intelligence: Leverage its reports database with over 1,000 common reports, including ODBC and compliance tracking reports, to uncover data insights and locate relevant data with advanced filtering. Generate ad-hoc reports, perform comparison analysis with national databases and integrate with dashboards. 
  • Billing and Claims: Verify insurance eligibility, track errors while performing code charging, bill patients and payers for services, process claims and track collections. Check insurance claim history and run actionable reports on claims. 
  • Self Check-In: Allow clients to check themselves in for appointments. 
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  • E-Prescribing: In addition to managing patient eligibility, coverage and copay information, your physicians are able to chart, order and renew prescriptions 24/7 from any location. 
  • Patient Portal: With MyQuest, patients and providers can connect with one another and handle a variety of tasks electronically. Physicians can send and receive messages, keep patient-visit notes, create an electronic record of communications with patients, and more. Patients, on the other hand, can use the portal for things like tracking their health, viewing lab results, sharing medical information with doctors, etc. 
  • Data Diagnostics: Physicians can access patient-specific analytics in real time during the point of care. Data diagnostics deliver insights to your physicians when and where they need them, while expanding available data sources with a large set of clinical, claims quality and lab data to be used for decision support. 
  • Electronic Prior Authorization (ePA): By integrating directly with the EHR, ePA helps your healthcare professionals to easily obtain automated prior authorizations at the point of care. 
  • Electronic Lab Management: Quest Lab Stewardship helps optimize your lab test decisions by producing better outcomes and lowering costs — redundant, unnecessary, and omitted tests can be avoided. 
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#9

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User Sentiment Summary

Good User Sentiment 11 reviews
Good User Sentiment 39 reviews
70%
of users recommend this product

Welligent has a 'good' User Satisfaction Rating of 70% when considering 11 user reviews from 2 recognized software review sites.

70%
of users recommend this product

Care360 EHR has a 'good' User Satisfaction Rating of 70% when considering 39 user reviews from 1 recognized software review sites.

3.13 (8)
3.51 (39)
4.5 (3)
n/a

Synopsis of User Ratings and Reviews

Customizable: Welligent's user interface can be tailored to fit the specific needs of different organizations and roles, allowing for a more efficient and personalized experience.
Comprehensive: The platform offers a wide range of features, including scheduling, billing, clinical documentation, and reporting, making it a suitable solution for various healthcare settings.
User-Friendly: Welligent is generally considered easy to navigate and use, with intuitive menus and workflows that simplify daily tasks for healthcare professionals.
Mobile Access: The availability of mobile apps allows clinicians to access patient information and perform tasks on the go, enhancing flexibility and responsiveness.
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Streamlined Patient Scheduling: Care360 EHR offers tools to efficiently manage appointments, reducing scheduling conflicts and wait times. This includes features like automated reminders and online booking options.
Enhanced Clinical Documentation: The platform provides customizable templates and intuitive interfaces for clinical documentation, promoting accuracy and completeness of patient records. This can lead to better continuity of care and informed decision-making.
Improved Billing and Claims Management: Care360 EHR facilitates accurate coding and streamlined claims submissions, potentially reducing billing errors and claim denials. This can improve revenue cycle management for healthcare providers.
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Limited Customization: The system's rigidity can pose challenges for agencies with unique workflows or nuanced reporting requirements, as tailoring the platform to specific needs may be difficult.
Usability Challenges: Navigating the interface can feel cumbersome due to complex menus and a steep learning curve, potentially hindering user adoption and efficiency, especially for those less familiar with EHR systems.
Performance Issues: Users have reported occasional slowdowns and glitches, which can disrupt workflows and frustrate users who rely on the system for daily tasks.
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Usability Challenges: The user interface can feel outdated and clunky, leading to a steeper learning curve for new users. Navigation can be cumbersome, and finding specific functions or patient data may require multiple clicks and menu explorations.
Customization Limitations: Care360 EHR may have limited options for tailoring the system to individual practice workflows or specialties. Practices with unique needs may find it difficult to configure the system to match their preferred processes, potentially hindering efficiency.
Integration Issues: Integrating Care360 EHR with other healthcare systems or software can pose challenges. This can lead to data silos and hinder seamless information exchange between different platforms, potentially impacting care coordination and efficiency.
Customer Support Concerns: Some users have reported difficulties reaching customer support or experiencing long wait times for assistance. Prompt and effective technical support is crucial for addressing issues and minimizing disruptions to clinical workflows.
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Welligent seems to be a bit of a mixed bag according to user reviews from the past year. While it's praised for its customizability and comprehensive features, there are some bumps in the road when it comes to user-friendliness and customer support. One of Welligent's biggest strengths is its ability to adapt to the unique needs of different organizations. Users appreciate the flexibility to tailor the system to their specific workflows and reporting requirements. It's like having a Swiss Army knife of EHR software – it can handle just about anything you throw at it. However, this strength can also be a weakness. The extensive customization options can make the system complex and difficult to navigate, especially for new users. Some users have reported feeling overwhelmed by the sheer number of features and settings. Another area where Welligent shines is its comprehensive suite of features. From scheduling and billing to clinical documentation and reporting, Welligent has it all. This makes it a great choice for organizations that need a one-stop shop for their EHR needs. However, some users have found that the depth of features comes at the expense of user-friendliness. The interface can be clunky and outdated, and some tasks require multiple steps to complete. So, who is Welligent best suited for? It seems to be a good fit for larger organizations with complex needs and the resources to invest in training and support. Smaller organizations or those looking for a more intuitive system may want to consider other options. Ultimately, the decision of whether or not to use Welligent depends on your specific needs and priorities.

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Care360 EHR has in the past received high marks for its user-friendliness and comprehensive features, once making it a popular choice among healthcare organizations. Users appreciate the intuitive interface and the wide range of functionalities, such as patient record management, billing, and scheduling, which streamline workflows and improve efficiency. The e-prescribing system is a standout feature, lauded for its accuracy and convenience. Additionally, Care360 EHR's compliance with industry standards, including meaningful use stages one and two, ensures that healthcare providers meet regulatory requirements. However, some users have expressed concerns about the cost of the system and occasional slow performance. Despite these drawbacks, the overall sentiment towards Care360 EHR is positive, with users praising its ease of use, robust features, and excellent support from the Quest Diagnostics team. Care360 EHR is best suited for healthcare organizations seeking a comprehensive and user-friendly EHR system. Its ability to handle a wide range of tasks makes it ideal for organizations of all sizes, from small independent practices to large multi-specialty groups. The system's scalability and flexibility allow it to adapt to the evolving needs of healthcare providers, ensuring that they have the tools they need to deliver high-quality patient care.

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