NetSuite vs Workato

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Our analysts compared NetSuite vs Workato based on data from our 400+ point analysis of ERP Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

NetSuite ERP is a cloud-based enterprise resource planning (ERP) solution designed to automate and streamline core business processes. It manages all aspects of a company's operations, including financials, accounting, inventory, supply chain, and customer relationship management (CRM). NetSuite is best suited for mid-sized and large businesses with complex needs who require a comprehensive solution to manage their growth. Key benefits include improved visibility, real-time data access, increased efficiency, and enhanced collaboration. Popular features include order management, project management, financial reporting, and business intelligence. User reviews praise NetSuite's scalability, flexibility, and ease of use. However, some users mention the initial implementation cost and learning curve as drawbacks. Pricing is tiered based on the number of users and modules required. Monthly subscription fees can range from $999 to $4,999 per month. Additionally, one-time implementation fees may apply.

Pros
  • Scalable
  • Flexible
  • Easy to use
  • Real-time data
  • Improved visibility
Cons
  • High cost
  • Steep learning curve
  • Limited customization
  • Integration issues
  • Vendor lock-in
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Workato is a cloud-based automation and integration platform that automates tasks. It doesn’t require any coding and uses machine learning and patent technology to create and implement automation. Integrate apps and automate business workflow without compromising on security and governance. The secure services manage complex business logic, multi-step tasks and conditional actions, which users can do without creating scripts. Businesses perform enterprise-level integration and process automation with AI. From sales, support to marketing, it offers integration for numerous applications. It’s designed to scale and minimize operating costs and expenses significantly.
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$999/User, Monthly
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Tailored to your specific needs
$17,500 Annually
Get a free price quote
Tailored to your specific needs
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Product Assistance

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Product Insights

  • Customization and visibility: The ability for clients to develop solutions that are tailored to their own business needs is a driving benefit of NetSuite ERP. The tool also provides visibility across workflows, which provides heightened transparency across departments. 
  • Built-in workflows: Built-in workflows are helpful because they allow for the automation or streamlining of various business tasks, therefore improving productivity. This benefit includes more accurate financial management and omnichannel engagement. 
  • Control over business processes: NetSuite ERP gives companies more control over business processes. For example, the program contains a supply chain portal that makes sure your customers benefit from the same experience, no matter where exactly they decide to convert within the sales funnel. 
  • Real-time insights: Real-time data is a key benefit that, when paired with NetSuite ERP’s personalized dashboards, can help your company develop insights more quickly. This can reduce the amount of time you spend filtering and sorting data to develop actionable solutions for your business. 
  • Easily accessible: NetSuite ERP is a cloud-based solution, meaning that as long as you have internet access, you can use it. This means you won’t have to be tied to your desktop computer to work with its suite of tools, which gives you the freedom to work where and when you want. 
  • Relatively low cost of ownership: Cost is an essential factor to consider when implementing an ERP solution, which is why NetSuite ERP seeks to lower its price by eliminating IT expenses (both initially and on an ongoing basis.) It also provides automatic updates so that you don’t have to pay extra for maintenance. 
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  • Ensure Data Security: Meet the highly-regarded data security and governance requirements like SOC2, HIPAA and GDPR. Prevent security issues with role-based access control. 
  • More Customer-Centric Engagement: Forecast spending, decide the budget and know how much to pay over time with a subscription model 
  • Keep Invaluable Technology: Integrate instead of replacing the on-premise technology or legacy system with the technology in the cloud. Gain access to and utilize data in new ways. 
  • Save Time: Keep the team in sync by providing data across different systems and apps. Save time by eliminating silos and free employees from having to switch between apps or manually entering info. 
  • Enhance Decision Making: Provide analysts with a high value of accurate data collected from numerous applications and synced with BI and analytics tools to help make better decisions. 
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  • Sales Order Management: The sales order management tool provides automation that works to reduce manual errors and to speed up the billing and order management process. It is also integrated with other business functions such as finance and fulfillment. 
  • Source Management: This tool helps ensure compliance during the purchasing process through its centralized supply portal. It also has forecasting abilities that are able to recalculate predictions based on actual fluctuations. 
  • Warehouse Management: The warehouse management feature streamlines warehouse operations by decreasing overhead and cycle times. It can also improve rates of on-time delivery, therefore improving customer retention and ultimately boosting revenue. 
  • Production Management: The production management tool is integrated with CAD and PLM functionality. This feature assists in the development of quotes, tracking of contract renewals and cost estimation. 
  • Manufacturing Accounting: All of the basic features of accounting are present in this tool, from invoicing to forecasting. It can also help your company determine the amount of taxes you need to pay based on factors such as location and revenue. 
  • Transportation and Logistics: This tool is well-integrated with IoT functionality, as it lets you see in real-time where your transportation units are located. The logistic side of this tool provides inventory estimation based on historical data to help you decide what to order more of and what to order less of. 
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  • Next-Gen iPaaS: Create visually intuitive integrations quickly and easily. Sync data from a single transaction to multiple rows in varied volumes and speed — real-time, scheduled or batch. Eliminate the challenges associated with infrastructure provisioning and capacity planning with cloud platforms. 
  • Modern RPA: Access dark data with screen scraping technology and use APIs for reliable interaction with modern systems. Provide the right tool for the right purpose with the correct mix of AI- and UI-based automation. Create support and maintenance automation and optimize resources.  
  • Enterprise Flow Automation: Go from integration to business automation by adding events and system actions. Ensure communication between multiple enterprise applications with various functions. 
  • Smart Data Pipeline: Minimize the complexities of APIs, capacity planning and infrastructure maintenance by importing data into warehouses like Snowflake or RedShift. Ensure dynamic throughput optimization and quickly adapt to source schema modifications  
  • Low Code API Management: Handle the complete life cycle of APIs with internal and external partners. Empower re-usability and decouple systems by creating microservices. Make sure the data is not compromised by selectively exposing data using APIs. 
  • Enterprise Chatbots: Create custom bots and provide a personalized experience to the customers with a low-code workbot platform. Build apps to enhance communication and directly complete tasks like assigning and escalating tickets and reviewing and approving the proposals. Make sure only authorized users take sensitive actions by authenticating them. 
  • Recipe IQ: Create integration and automation with the assistance of Machine learning algorithms. Transform the business for intelligent custom services and journeys.  
  • Digital Native Architecture: Enhance collaboration between businesses by creating and operating intelligent automation. Build integration recipes and automate tasks using recoverable transactions and auto-scaling. 
  • Audit Log: Enable users to keep track of significant events in chronological order. Keep a log of recipe jobs and every single step involved. Get complete transparency over the recent versions of the recipe. Go back to the older version to fix any problem or update to a new version without losing any data 
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Product Ranking

#38

among all
ERP Software

#48

among all
ERP Software

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Analyst Rating Summary

80
we're gathering data
89
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91
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

NetSuite
Workato
+ Add Product + Add Product
Analytics And Reporting Asset Management Customer Relationship Management Finance And Accounting Human Resource Management Inventory Management Manufacturing Order Management Procurement Project Management Service Management Supply Chain Management Warehouse Management 89 57 91 99 84 97 78 83 86 100 64 67 87 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 6448 reviews
Excellent User Sentiment 33 reviews
81%
of users recommend this product

NetSuite has a 'great' User Satisfaction Rating of 81% when considering 6448 user reviews from 5 recognized software review sites.

94%
of users recommend this product

Workato has a 'excellent' User Satisfaction Rating of 94% when considering 33 user reviews from 1 recognized software review sites.

4.9 (20)
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4.0 (3489)
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4.7 (33)
4.2 (1600)
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4.4 (125)
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4.0 (1214)
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Awards

SelectHub research analysts have evaluated NetSuite and concluded it earns best-in-class honors for Finance and Accounting and Warehouse Management.

Finance and Accounting Award
Warehouse Management Award

Workato stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Real-time data and visibility: Gain immediate insights into your business performance with real-time access to all your data.
Improved efficiency and automation: Automate routine tasks and streamline workflows to boost productivity across your organization.
Enhanced collaboration: Break down departmental silos and foster better communication across teams.
Scalability and flexibility: Adapt NetSuite to your unique needs and accommodate your business growth.
Comprehensive features: Manage all aspects of your business operations with a single platform.
Improved decision-making: Get data-driven insights to make informed and strategic decisions.
Strong customer support: Reliable support is available through multiple channels to ensure your success.
High security and compliance: Secure your data and meet industry regulations with robust security features.
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Extensive Pre-Built Connectors: Workato offers a wide range of pre-built connectors for popular applications, including those commonly used in ERP systems such as Salesforce, NetSuite, and SAP. This can save time and effort during integration projects.
Low-Code/No-Code Platform: The platform's visual interface and drag-and-drop functionality make it accessible to users with varying technical skill levels. This can empower business users to participate in integration projects and reduce reliance on IT departments.
Community & Support: Workato has an active user community and provides various support options, including documentation, tutorials, and a support portal. This can be helpful for users who need assistance with the platform.
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High cost: NetSuite's initial implementation and ongoing maintenance fees can be significant, especially for small businesses.
Steep learning curve: The platform's extensive features require significant training and user adoption efforts.
Limited customization options: While customizable, NetSuite requires technical expertise and can be costly compared to competitors.
Vendor lock-in concerns: Switching to a different ERP provider can be challenging due to potential data migration issues and dependence on NetSuite's proprietary features.
Integration challenges with certain applications: While NetSuite offers pre-built integrations, connecting with niche or less popular applications might require complex manual data entry or third-party solutions.
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Steep Learning Curve: Workato's interface can be overwhelming for new users due to its extensive features and functionalities. Effectively using the platform often requires significant time investment to learn its intricacies, which can be a barrier for teams seeking a quick and easy integration solution.
Pricing Structure: Workato's pricing model is based on the number of connectors and recipes used, which can lead to escalating costs as integration needs grow. This pricing structure may not be suitable for organizations with extensive integration requirements or those with unpredictable usage patterns.
Limited Error Handling: Workato's error handling capabilities have been a point of contention for some users. Troubleshooting errors can be challenging, and the platform's logging and debugging tools may not provide sufficient detail to effectively identify and resolve issues. This can lead to frustration and delays in integration processes.
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User reviews for NetSuite ERP paint a mixed picture, highlighting both its strengths and weaknesses. Many users praise its comprehensive features and real-time data visibility, reporting improvements in efficiency and collaboration. One user commented, "NetSuite has transformed our business by automating tedious tasks and providing us with a single source of truth for all our data." Another added, "The collaboration features are fantastic – we can now work together seamlessly across different departments, which has boosted productivity significantly." However, users also raise concerns about the complexity of the platform and its high cost. Some find the learning curve steep and the customization options limited compared to competitors like SAP Business One and Microsoft Dynamics 365. One user noted, "NetSuite was initially overwhelming for our team due to its complexity. We had to invest heavily in training just to get started." Another commented, "The cost was a major barrier for us. We found other ERP solutions that offered similar features at a fraction of the price." The issue of vendor lock-in is another recurring concern among users. Switching to a different ERP system can be challenging due to data migration issues and dependence on NetSuite's proprietary features. One user expressed their apprehension, "We're worried about getting locked into NetSuite's ecosystem. Switching to another provider seems like a huge headache." Overall, user reviews suggest that NetSuite ERP is a powerful and feature-rich solution but comes with a steep learning curve and high cost. While it may be the perfect fit for large organizations with complex needs and significant resources, smaller businesses might find it overwhelming and expensive. When evaluating NetSuite, it's crucial to carefully consider your specific needs, budget, and technical expertise before making a decision.

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Workato has been making waves in the business world, but is it all it's cracked up to be? User reviews from the past year paint a picture of a powerful tool with some quirks. Workato shines with its ease of use; its drag-and-drop interface makes building workflows a breeze, even for non-techies. It also boasts impressive flexibility, connecting to a vast array of apps like Salesforce, Slack, and Workday, allowing businesses to automate tasks across their entire tech stack. However, some users find the initial setup a bit complex, and navigating the sea of available integrations can feel overwhelming. Compared to similar platforms like Zapier or Microsoft Power Automate, Workato stands out with its ability to handle more complex workflows and its focus on enterprise-level solutions. This makes it ideal for larger businesses with intricate processes and a need for robust automation capabilities. If you're a small business with simple automation needs, Workato might be overkill, but for larger organizations looking to streamline operations and boost efficiency, it's definitely worth considering.

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