CivicPlus vs Facilitron

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Our analysts compared CivicPlus vs Facilitron based on data from our 400+ point analysis of Facility Management Software, user reviews and our own crowdsourced data from our free software selection platform.

CivicPlus Software Tool

Product Basics

CivicPlus offers comprehensive software solutions tailored for Recreation Management and Facility Management, designed to streamline administrative tasks and enhance community engagement. The software is particularly well-suited for local governments, municipalities, and parks and recreation departments due to its robust features that cater to public sector needs. Users benefit from efficient scheduling, online registration, facility booking, and payment processing, which collectively improve operational efficiency and user satisfaction. Popular features include customizable dashboards, automated notifications, and detailed reporting tools, which help administrators manage resources effectively. The software's user-friendly interface and integration capabilities make it a preferred choice for organizations looking to modernize their management processes. Pricing details for CivicPlus are not readily available and can vary based on the specific needs and scale of the organization. For accurate pricing information, it is recommended to contact SelectHub for a tailored quote. CivicPlus stands out for its specialized focus on public sector requirements, offering a unique blend of functionality and ease of use.
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Facilitron is an SaaS suite designed to assist owners and staff with managing rentable facilities. It combines scheduling and reservation, maintenance management, building automation and attendee management inclusions to provide comprehensive support for maintaining, automating and renting public and private spaces.

Its integrated modules streamline rental processes by syncing schedules with maintenance management, BAS and attendee management to generate work orders, automate building preparations and manage attendance registration. It is suited for a variety of rentals, including public spaces, educational facilities, sports venues and more.
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Product Insights

  • Streamlined Operations: CivicPlus centralizes various management tasks, reducing the need for multiple software solutions and simplifying workflows.
  • Enhanced Community Engagement: The platform offers tools for better communication with residents, such as event notifications and facility updates, fostering a more connected community.
  • Improved Resource Allocation: By providing detailed analytics and reporting, CivicPlus helps administrators make informed decisions about resource distribution and facility usage.
  • Increased Efficiency: Automation of routine tasks like scheduling and registration frees up staff time, allowing them to focus on more strategic initiatives.
  • Cost Savings: Consolidating multiple functions into one platform can reduce software licensing costs and minimize the need for extensive IT support.
  • Data-Driven Decision Making: Access to comprehensive data and insights enables more accurate forecasting and planning, improving overall operational effectiveness.
  • User-Friendly Interface: The intuitive design of CivicPlus makes it easy for both staff and residents to navigate, reducing training time and increasing user satisfaction.
  • Scalability: CivicPlus can grow with your community, offering scalable solutions that adapt to increasing demands and evolving needs.
  • Enhanced Security: The platform includes robust security features to protect sensitive data, ensuring compliance with privacy regulations and safeguarding community information.
  • Customizable Solutions: CivicPlus offers customizable modules that can be tailored to meet the specific needs of different departments, enhancing overall functionality.
  • Real-Time Updates: Instant updates and notifications keep both staff and residents informed about changes, reducing miscommunication and improving service delivery.
  • Mobile Accessibility: The mobile-friendly design allows users to access the platform from any device, providing flexibility and convenience for on-the-go management.
  • Community Feedback Integration: Tools for gathering and analyzing resident feedback help administrators understand community needs and preferences, leading to more responsive services.
  • Environmental Impact Reduction: Digital management of facilities and resources reduces paper usage and promotes eco-friendly practices within the community.
  • Enhanced Collaboration: CivicPlus facilitates better collaboration between departments through shared access to information and coordinated planning tools.
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  • Improved Control: Create custom operational rules and sync to schedules to automate HVAC functions. Override and edit HVAC controller, schedule and command rules to retain full control over facility operations. 
  • Real-Time Activation: Control facilities in real time without being on-premise. Schedule last-minute events and immediately initiate facility rules. 
  • Boosted Efficiency and Energy Savings: Schedule HVAC functions to turn on prior to an event and turn off near the end to ensure comfortable temperatures while boosting efficiency by reducing energy consumption and minimizing costs. 
  • Security: Utilize built-in security features to protect operations against unauthorized use. Keep client information confidential and safe without additional software or firewalls. 
  • Transparency and Understanding: Access various reporting datasets to bolster transparency into financial, operational and asset-life outcomes. 
  • Automation: Set custom rules, policies, schedules, maintenance tasks and more to streamline and automate rental processes. 
  • Mobility: Prep facilities on the go using building automation functionality. Provide maintenance staff with complete work order lists for facilities using a GPS-enabled mobile app. 
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  • Facility Management: Create, manage and share permits. Schedule leagues, meetings and programs. Reserve and manage facilities by accepting online and in-house reservations. 
  • League Management: Schedule leagues, explore defaults, manage team pages, auto-schedule regular games or tournaments and track game results. 
  • Inventory Management: Add inventory manually or by UPC scanners and edit or adjust inventory based on demand. 
  • Membership Management: Offer flexible membership options, order key tags and custom membership cards. 
  • Volunteer Management: Create, manage, organize and offer volunteer opportunities. Assign or enroll volunteers electronically. 
  • Point-of-Sale: Manage drop-ins, merchandise and concessions. 
  • Instructor Management: Create accounts for instructors, issue contracts, assign rates, manage activity rosters and collate participation data. 
  • Ticketing: Sell, create and scan tickets online or in-house. Allow patrons to print tickets or present them on mobile devices. 
  • Activity Registration and Management: Create, organize and schedule events or classes. Collect registration individually or as a team and communicate with the community through a cloud-based software. 
  • Reporting: Access, customize and automate advanced reports. Track performance and print, save, email or export reports. 
  • Calendar: Filter by reservation type, location, activity schedules, programs and league games. Share data with third-party calendars. 
  • Activity Catalog: Create a customized catalog arranged into categories with the option to search and filter. 
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  • Public Request Portal: Create custom rental pages and link them to an organization’s website to provide renters with facility details including photos, price quotes and availability in real time. 
  • Administrative Scheduling Manager: View scheduled events and corresponding information. Manage reservation requests in one place to streamline scheduling and avoid double booking. 
    • Dashboard: Access an overview of tasks and updates regarding requests, reservations, performance data and customer comments. 
    • Calendar: Filter scheduled events by location and venue type. Switch between week, month and agenda views to drill down into upcoming reservations. 
    • Reservation Details: Aggregate reservation details into a single page to track renter affiliation, timeslots, issued permits, insurance information, billing history and communications. Automatically update clients when reservations are accepted or denied. 
  • Custom Applications and Checkout: Create custom applications for individual facilities available for rent. Include insurance requirements along with insurance purchasing and billing options with applications. 
  • Permits: Issue permits including contact and event information, rental terms and reserved dates for all reservations. Use QR codes on permits to verify reservations at the time of an event. 
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Product Ranking

#54

among all
Facility Management Software

#57

among all
Facility Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Asset Management Facility Booking Management Human Resources Management Inventory Management Maintenance Management Mobile Reporting And Dashboard Safety And Security Management Space, Key, And Lock Management Visitor Management Work Order Management 50 64 0 43 67 40 88 50 64 75 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 41 reviews
Excellent User Sentiment 46 reviews
89%
of users recommend this product

CivicPlus has a 'great' User Satisfaction Rating of 89% when considering 41 user reviews from 1 recognized software review sites.

92%
of users recommend this product

Facilitron has a 'excellent' User Satisfaction Rating of 92% when considering 46 user reviews from 2 recognized software review sites.

4.44 (41)
4.57 (23)
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4.6 (23)

Awards

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Facilitron stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Streamlined Operations: CivicPlus helps manage reservations, registrations, and other tasks efficiently.
User-Friendly Interface: The software is designed to be easy to use for both staff and residents.
Robust Reporting: CivicPlus offers strong reporting features, providing valuable insights into operations.
Integration with Other Modules: The software integrates with other CivicPlus modules, such as those for managing memberships and leagues, enhancing its functionality.
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Centralized Booking: Users appreciate the ability to manage and book facilities across multiple locations from a single platform, streamlining the reservation process.
Real-Time Availability: The platform provides up-to-the-minute information on facility availability, helping users avoid double bookings and scheduling conflicts.
Easy Payment Processing: Facilitron offers integrated payment solutions, making it simpler for users to handle fees and deposits for facility use.
Comprehensive Reporting: Users can generate detailed reports on facility usage, financials, and more, aiding in decision-making and operational planning.
Customer Support: The platform is praised for its responsive customer service team, which assists with troubleshooting and user inquiries efficiently.
Customizable Permissions: Facilitron allows for the customization of access permissions, ensuring that staff can manage facilities according to their roles and responsibilities.
Mobile Accessibility: The mobile-friendly design of the platform ensures that users can manage bookings and access information on-the-go.
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Cost: CivicPlus can be expensive, especially for smaller organizations with limited budgets.
Occasional Bugs: Users have reported experiencing occasional bugs and glitches, which can be disruptive to operations.
Lack of Phone Support: While CivicPlus offers email and emergency support, the lack of direct phone support may lead to delays in issue resolution.
Workarounds Over Solutions: Some users have reported that the technical support team often provides workarounds for software issues instead of addressing the root causes.
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Limited Customization: The platform's rigidity can pose challenges for organizations with unique workflows or nuanced approval processes, as it may not accommodate their specific requirements.
Usability Concerns: Some users have reported that the interface can feel clunky or cumbersome, leading to a steeper learning curve and potential frustration during adoption.
Customer Support: There have been instances where users experienced delays or difficulties in receiving timely and effective assistance from Facilitron's support team, which can hinder issue resolution and user satisfaction.
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Is CivicPlus truly a civic plus when it comes to recreation and facility management software? CivicPlus software generally receives positive reviews for its comprehensive features and user-friendly interface. Users praise its ability to streamline operations, easily manage reservations and efficiently handle registrations, making it a breeze for staff. The software's seamless integration capabilities with other CivicPlus products and third-party applications are also highlighted as a significant advantage, saving users time and effort. However, some users have reported occasional technical glitches and a learning curve for new users, which could pose initial challenges. Customer support receives mixed reviews, with some users praising the responsiveness and helpfulness, while others feel it could be more consistent. This inconsistency in customer support could be a cause for concern for users who require prompt assistance. CivicPlus is often compared favorably to similar products due to its robust functionality and user-friendly interface. Its ability to streamline complex tasks like facility scheduling, program registration, and membership management sets it apart. For instance, users have lauded its intuitive reservation system, which simplifies the process of booking facilities and managing availability. However, the occasional technical glitches and learning curve for new users are noted drawbacks compared to some competitors. These issues, while not widespread, could potentially impact user experience, especially for those transitioning from different software. Overall, CivicPlus is well-suited for local governments and organizations seeking to enhance the management of their recreational facilities and programs. Its comprehensive features, user-friendly interface, and integration capabilities make it a powerful tool for streamlining operations and improving efficiency. However, potential users should be aware of the reported technical glitches and mixed customer support experiences. Despite these drawbacks, CivicPlus remains a strong contender in the recreation and facility management software market, particularly for organizations prioritizing robust functionality and ease of use.

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Facilitron has garnered positive feedback for its user-friendly interface and comprehensive features, particularly its ability to streamline facility scheduling and rental processes. Users appreciate the platform's intuitive design, which simplifies tasks such as creating events, managing bookings, and processing payments. Additionally, Facilitron's robust reporting tools provide valuable insights into facility usage and revenue generation. While Facilitron offers a wide range of features, some users have noted that the platform can be overwhelming for smaller organizations with simpler needs. Additionally, the pricing structure may not be suitable for all budgets, as it is typically based on the number of facilities and users. However, Facilitron's customer support team has received praise for its responsiveness and helpfulness in addressing user concerns. Facilitron distinguishes itself from competitors by offering a cloud-based solution that is accessible from any device with an internet connection. This flexibility allows users to manage their facilities remotely and eliminates the need for on-premises software installations. Furthermore, Facilitron integrates with various third-party applications, such as payment gateways and calendar systems, enhancing its functionality and convenience. Overall, Facilitron is well-suited for educational institutions, government agencies, and other organizations with complex facility management requirements. Its comprehensive features, user-friendly interface, and cloud-based accessibility make it a valuable tool for streamlining operations and improving efficiency. However, smaller organizations or those with limited budgets may want to consider alternative solutions that better align with their specific needs and constraints.

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