ServiceChannel vs Cryotos

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Our analysts compared ServiceChannel vs Cryotos based on data from our 400+ point analysis of Facility Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Cryotos Software Tool

Product Basics

ServiceChannel is a cloud-based facilities management software designed to streamline the maintenance and repair processes of buildings and equipment. It caters to businesses of all sizes, particularly those with multiple locations. The platform offers a centralized hub for managing work orders, contractor sourcing, and budget tracking. Users can submit service requests, track progress, and receive invoices electronically, improving transparency and efficiency.

Popular features include real-time data, analytics, and reporting, allowing users to identify trends and make informed decisions about maintenance strategies. Additionally, the mobile app provides on-the-go access for facility managers and maintenance personnel.

While user experiences with similar software vary, ServiceChannel generally receives positive feedback for its user-friendly interface, robust features, and comprehensive service provider network. However, some users mention occasional challenges with customization and reporting capabilities.

Pricing information for ServiceChannel is not publicly available and may vary depending on specific needs and the number of facilities managed. It's recommended to contact ServiceChannel directly for a personalized quote.


Pros

  • Easy to use interface
  • Centralized work orders
  • Real-time data & reports
  • Mobile app access
  • Large contractor network

Cons

  • Limited customization
  • Reporting complexity
  • Integration challenges
  • Cost may vary
  • Limited offline access
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Cryotos, developed by PiqoTech Software Solutions Pvt Ltd, is a comprehensive software solution designed to streamline Facility Management and maintenance tasks. It is particularly well-suited for businesses looking to enhance their operational efficiency through effective asset management, work order management, and preventive maintenance scheduling. One of the key benefits of Cryotos is its ability to reduce downtime and increase productivity by ensuring that facilities and equipment are maintained proactively. Among its popular features are real-time tracking, analytics, and mobile accessibility, which provide users with the flexibility to manage tasks on the go. When compared to similar products in the market, Cryotos stands out for its user-friendly interface and customizable options, catering to a wide range of industry needs. Pricing considerations for Cryotos typically involve a range of options based on the size of the operation and specific requirements, with payment plans that can be tailored to monthly or annual subscriptions, ensuring businesses can find a plan that fits their budget.

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$50/User, Monthly
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$19 Monthly, Quote-based
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Secure Data: SSAE 16 compliance ensures data is safe as it moves between server and software.
  • Anywhere Access: Work order status is visible via mobile devices with proper internet connection.
  • Data-Driven Decision Making: Use dashboards to leverage actionable insights from collected data in order to improve operational efficiency.
  • Reduce Cost: Improve organizational ROI by reducing asset downtime, streamlining preventive maintenance (PM) schedules and more.
  • Real-Time Information: View asset information, work order progress and reports in real time from any location.
  • Receive Event-Driven Alerts:Set the system to send alerts based on predefined triggers such as a scheduled maintenance task, asset shutdown and more.
  • Simplify Contractor Management: Leverage proposal and RFP management to more easily find and hire contractors. Compose, send, track and log all interactions with contractors directly from the system, reducing the chances of lost emails.
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  • Streamlined Operations: Cryotos simplifies the management of facility tasks, allowing teams to focus on their core duties without getting bogged down by complex processes.
  • Cost Efficiency: By optimizing maintenance schedules and reducing downtime, Cryotos helps businesses save on operational costs and avoid expensive emergency repairs.
  • Enhanced Communication: The platform fosters better communication within teams and with stakeholders by providing real-time updates and feedback loops, ensuring everyone is on the same page.
  • Compliance Management: Cryotos aids in maintaining compliance with industry standards and regulations by keeping detailed records and ensuring tasks are completed according to legal requirements.
  • Asset Longevity: Regular maintenance schedules and proactive issue resolution contribute to extending the life of assets, ensuring they perform optimally for longer periods.
  • Data-Driven Decisions: With comprehensive analytics and reporting tools, Cryotos provides valuable insights that help in making informed decisions about facility management and future investments.
  • Improved Safety: By ensuring that maintenance and safety checks are conducted regularly, Cryotos helps in creating a safer work environment for employees and visitors.
  • Customizable Workflows: The flexibility to customize workflows allows businesses to tailor the software to their specific needs, making it easier to manage tasks efficiently.
  • Mobile Accessibility: With mobile access, facility managers and technicians can update and check the status of tasks from anywhere, enhancing flexibility and responsiveness.
  • Scalability: Cryotos is designed to grow with your business, easily adapting to increased demands without sacrificing performance or user experience.
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  • Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
  • Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
  • Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
  • Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
  • Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
  • Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
  • Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
  • Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.
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  • Space Management: Enables users to visualize and manage office layouts, seating arrangements, and occupancy levels.
  • Maintenance Management: Streamlines maintenance processes by automating work order creation, scheduling, and tracking.
  • Asset Management: Provides tools for tracking and managing physical assets, including equipment, furniture, and supplies.
  • Lease Administration and Accounting: Helps manage lease agreements, track critical dates, and automate rent payments.
  • Capital Project Management: Supports the planning, execution, and tracking of capital projects, including renovations and expansions.
  • Sustainability and Energy Management: Offers tools for monitoring energy consumption, identifying areas for improvement, and implementing sustainability initiatives.
  • Workplace Experience: Enhances employee experience by providing features such as room booking, desk reservation, and visitor management.
  • Data and Analytics: Delivers insights into space utilization, maintenance costs, and other key metrics to support data-driven decision-making.
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Product Ranking

#5

among all
Facility Management Software

#137

among all
Facility Management Software

Find out who the leaders are

Analyst Rating Summary

50
52
73
88
26
0
17
33
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Work Order Management
Mobile
Reporting and Dashboard
Mobile
Asset Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ServiceChannel
Cryotos
+ Add Product + Add Product
Asset Management Facility Booking Management Human Resources Management Inventory Management Maintenance Management Mobile Reporting And Dashboard Safety And Security Management Space, Key, And Lock Management Visitor Management Work Order Management 73 26 17 65 71 97 88 48 17 99 88 0 33 81 59 97 83 64 33 65 0 25 50 75 100
75%
0%
25%
88%
0%
12%
27%
0%
73%
0%
0%
100%
17%
0%
83%
33%
0%
67%
71%
0%
29%
86%
0%
14%
75%
0%
25%
63%
0%
37%
100%
0%
0%
100%
0%
0%
83%
0%
17%
83%
0%
17%
50%
0%
50%
67%
0%
33%
17%
0%
83%
33%
0%
67%
0%
0%
100%
36%
0%
64%
100%
0%
0%
67%
0%
33%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

29%
0%
71%
29%
0%
71%

User Sentiment Summary

Great User Sentiment 188 reviews
Great User Sentiment 18 reviews
84%
of users recommend this product

ServiceChannel has a 'great' User Satisfaction Rating of 84% when considering 188 user reviews from 4 recognized software review sites.

80%
of users recommend this product

Cryotos has a 'great' User Satisfaction Rating of 80% when considering 18 user reviews from 2 recognized software review sites.

4.8 (5)
n/a
4.0 (77)
n/a
n/a
4.0 (9)
4.3 (91)
4.0 (9)
4.5 (15)
n/a

Awards

SelectHub research analysts have evaluated ServiceChannel and concluded it earns best-in-class honors for Work Order Management.

Work Order Management Award

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Synopsis of User Ratings and Reviews

Customer Support: Customer Support is very helpful and quick to reply, according to 78% of reviews referring to it.
User-Friendly: The product has a user-friendly interface and intuitive features, as 90% of reviewers mention this aspect note.
Work Order: Over 88% of users referencing this feature state that it’s made the process of assigning and creating work orders easy.
Invoices: This feature helps reduce manual labor in the experience of all reviewers talking about invoices.
Frequent Updates: Its frequent and market-relevant updates are helpful, according to all reviews citing this aspect.
Analytics: Personalized analysis helps make data-driven decisions, according to 80% of users reviewing analytics.
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Streamlined Work Orders: Users appreciate how Cryotos simplifies the creation, assignment, and tracking of work orders, making facility management more efficient.
Asset Management: The platform offers robust tools for tracking and managing assets, including maintenance history and performance analytics, which helps in prolonging asset life.
Preventive Maintenance: Cryotos is praised for its preventive maintenance scheduling features, which help facilities avoid unexpected breakdowns and reduce downtime.
Mobile Accessibility: The mobile app is highly valued for allowing technicians to access and update work orders from anywhere, enhancing productivity and response times.
Customizable Reports: Users like the ability to generate custom reports, providing valuable insights into operations and helping in strategic decision-making.
User-Friendly Interface: The platform's intuitive design is frequently mentioned, making it easy for new users to adapt and for teams to collaborate effectively.
Compliance Management: Facilities operating in regulated industries find Cryotos' compliance management features beneficial for staying on top of regulatory requirements.
Scalability: Users with growing facility management needs appreciate Cryotos' scalability, allowing them to expand its use as their operations grow.
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Vendor Interface: All users mentioning this feature observe that the vendors have to choose to work with the system and the training takes a long time.
Tickets: More than 65% of reviews on this topic say that no notification for closing a ticket is sent to contractors.
Issue List: Creating an issue list takes a long time and has to be done manually, according to more than 65% of reviewers specifying issue lists.
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Limited Functionality for Facility Management: Cryptos lacks industry-specific features for managing work orders, preventive maintenance, and asset tracking, making it less suitable for facility management compared to dedicated FM software.
Steep Learning Curve: The platform's interface can be complex and overwhelming for new users, requiring significant time investment to learn and navigate effectively.
Customization Challenges: Tailoring Cryptos to specific facility management workflows can be difficult due to limited customization options, potentially hindering efficiency and user adoption.
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ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.

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Over the past year, Cryotos has carved out a niche for itself in the crowded field of facility management software, distinguishing itself through a blend of user-friendly design and robust functionality. Users frequently commend its intuitive interface, which significantly flattens the learning curve for new users, a stark contrast to some of its competitors that often come with a steep learning curve. The software's real-time tracking capabilities for maintenance tasks and asset management are often highlighted as key strengths. This feature allows for a seamless flow of information and enhances operational efficiency, a critical factor in fast-paced environments. However, some users have pointed out areas where Cryotos could improve. The customization options, while adequate, do not always meet the specific needs of more complex operations. This limitation can lead to workarounds that, while not deal-breakers, do introduce inefficiencies. Additionally, while the software's mobile app is generally well-received for its convenience, there have been mentions of occasional glitches that can hinder on-the-go functionality. What sets Cryotos apart from similar products is its exceptional customer support. Users frequently cite the responsiveness and helpfulness of the support team as a significant advantage. This level of service is crucial when dealing with the inevitable issues that arise in facility management and maintenance tasks. It's a testament to the company's commitment to not just sell a product but to ensure its effective implementation and use. Cryotos is most suited for small to medium-sized businesses that require a comprehensive yet straightforward solution for managing their facilities and maintenance tasks. Its balance of ease of use, powerful features, and excellent customer support makes it an ideal choice for businesses looking to streamline their operations without the overhead of more complex systems. For companies prioritizing quick adoption and minimal disruption, Cryotos offers a compelling solution.

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Screenshots

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