CompanyCam vs Kickserv

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Our analysts compared CompanyCam vs Kickserv based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Kickserv Software Tool

Product Basics

CompanyCam is a robust software solution designed to streamline Field Service Management by enabling real-time photo documentation, project organization, and team communication. It is particularly well-suited for contractors, construction companies, and service professionals who need to manage multiple job sites efficiently. The platform's ability to capture and share photos instantly ensures that all team members are on the same page, reducing miscommunication and enhancing productivity.

Key benefits include improved project transparency, enhanced accountability, and seamless collaboration. Popular features encompass photo annotations, GPS tagging, and cloud storage, which collectively facilitate meticulous project tracking and documentation. Users appreciate the intuitive interface and the significant time savings it offers compared to traditional methods.

Pricing for CompanyCam typically ranges from $15 to $19 per user per month, with options for annual billing that provide cost savings. Compared to similar products, users often highlight its ease of use and the comprehensive nature of its features, making it a preferred choice for field service management.

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KickServ is a cloud-based solution that helps businesses manage bids and estimates, jobs, scheduling, dispatch, invoicing and tasks with a shared online calendar. Its customizable interface monitors and automates various aspects of operational workflows and business processes.

It connects field and administrative staff to clients, enhances customer satisfaction, maximizes productivity, increases sales and improves revenue.
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$19/User, Monthly
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Tailored to your specific needs
$47 Monthly, Freemium
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Enhanced Communication: Streamline team interactions with real-time photo and video sharing, ensuring everyone is on the same page.
  • Improved Accountability: Document job progress with time-stamped photos, reducing disputes and enhancing transparency.
  • Efficient Documentation: Automatically organize photos by project, making it easy to find and reference past work.
  • Client Trust: Share visual updates with clients, building trust through transparency and keeping them informed.
  • Reduced Errors: Visual documentation helps prevent misunderstandings and mistakes, leading to higher quality work.
  • Time Savings: Quickly capture and share job site conditions, reducing the need for lengthy written reports.
  • Seamless Integration: Integrate with other software tools, creating a cohesive workflow and reducing data entry duplication.
  • Enhanced Collaboration: Allow multiple team members to contribute to a project, fostering a collaborative environment.
  • Legal Protection: Maintain a visual record of work completed, which can be crucial in resolving legal disputes.
  • Cost Efficiency: Reduce the need for site visits by sharing detailed visual updates, saving on travel expenses.
  • Project Management: Track project progress visually, making it easier to manage timelines and resources effectively.
  • Quality Assurance: Ensure work meets standards by reviewing visual documentation, leading to higher customer satisfaction.
  • Training Tool: Use documented projects as training material for new employees, speeding up the onboarding process.
  • Remote Accessibility: Access project information from anywhere, enabling remote work and quick decision-making.
  • Scalability: Easily manage multiple projects simultaneously, supporting business growth without overwhelming resources.
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  • Gain Operational Visibility: Get a 360-degree view of all critical business activities in real time to manage operations efficiently. 
  • Improve Communication: Communicate seamlessly with technicians, staff members and customers through instant messaging, emails and notifications. 
  • Minimize Paperwork: Minimize paperwork and save time by generating invoices and collecting signatures and payments electronically.  
  • Get Mobile Access: Get a fast and reliable iOS app for communication, invoicing and job management in the field.  
  • Leverage Data and Analytics: Access and analyze business-critical data in real time to make data-driven decisions. 
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  • Photo Documentation: Capture and organize job site photos with timestamps and GPS location data.
  • Project Timelines: Create visual timelines of project progress with photos and notes.
  • Team Collaboration: Share project updates and photos with team members in real-time.
  • Customizable Tags: Use tags to categorize and filter photos for easy retrieval.
  • Client Sharing: Generate shareable photo galleries to keep clients informed about project status.
  • Annotations: Add drawings, text, and shapes directly onto photos to highlight important details.
  • Reports: Compile and export detailed photo reports for documentation and client communication.
  • Integrations: Seamlessly integrate with other software like QuickBooks, Zapier, and more.
  • Offline Mode: Capture and save photos even without an internet connection, syncing once back online.
  • Task Management: Assign tasks to team members and track their completion within the app.
  • Voice Notes: Record and attach voice notes to photos for additional context.
  • Unlimited Storage: Store an unlimited number of photos and videos without worrying about running out of space.
  • Mobile and Web Access: Access CompanyCam from both mobile devices and web browsers for flexibility.
  • Security: Ensure data protection with secure cloud storage and user permissions.
  • Activity Feed: Monitor real-time updates and activities across all projects in a centralized feed.
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  • Scheduling: Create and schedule one-time, recurring and maintenance work order requests with a one-click scheduling feature. Assign jobs to field technicians automatically based on factors like competency, distance, service rating and more. 
  • Dispatch and Routing: Send alerts to field technicians about assigned work order requests, along with dispatch directions and route instructions. Routing is synced with GPS tracking to optimize time and fuel costs in real time. 
  • GPS Tracking: Optimize field operations in real time with GPS tracking and get real-time location-based updates for check-in, check-out and status updates. 
  • Time Tracking: Manage employee timesheets for each project, record labor costs for seamless payroll processing and eliminate manual timesheet errors and payment discrepancies. 
  • Electronic Signature: Capture client signatures with touch-enabled devices for approvals, invoices, feedback forms and more. 
  • Estimates: Create and share estimates using pre-built templates.  
  • Invoices: Create and share customizable individual or group invoices using pre-built templates. Track sent invoices for timely payments and follow-up on past due invoices. 
  • Online Payments: Enable instant payments through online card processing. Save customer debit and credit card details for future use.  
  • Expense Tracking: Keep track of single or recurring expenses, along with expense type, description, usage records and vendor information. 
  • Document Management: Capture, store and share images, diagrams, notes, field reports and graphs with back-office staff and clients over job reports. 
  • Service History Management: Maintain and access service history records for each customer along with details like address, order requests, resources used, photos and invoices. 
  • Customer Portal: Let customers submit work order requests, view open jobs, access invoices, pay bills and check service history with a branded customized self-service portal. 
  • Instant Messaging: Share crucial information with field staff using built-in instant messaging. Schedule and send automated SMS reminders to customers for quotes, estimates, invoices, site visits, reviews and feedback. 
  • Integrations: Gain access to automated two-way sync with popular business software such as QuickBooks, Stripe, Xero, Mailchimp, Customer Lobby and more. Plug in custom integrations through an open API. 
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Product Ranking

#37

among all
Field Service Management Software

#63

among all
Field Service Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Billing And Invoicing Customer Management Dispatching Equipment And Asset Management Inventory Management Mobile Capabilities Reporting And Dashboards Routing Scheduling Technician And Contractor Management Work Order Management 86 93 74 69 24 77 81 30 69 71 98 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 33 reviews
Great User Sentiment 678 reviews
91%
of users recommend this product

CompanyCam has a 'excellent' User Satisfaction Rating of 91% when considering 33 user reviews from 1 recognized software review sites.

88%
of users recommend this product

Kickserv has a 'great' User Satisfaction Rating of 88% when considering 678 user reviews from 3 recognized software review sites.

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5.0 (14)
4.55 (33)
4.38 (332)
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4.4 (332)

Awards

CompanyCam stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Real-Time Photo Sharing: CompanyCam allows users to instantly capture and share photos from job sites, improving collaboration and transparency among team members and with clients.
Streamlined Project Documentation: The app simplifies project documentation by providing a centralized platform for storing and organizing job site photos, making it easy to track progress and manage projects efficiently.
Improved Communication: With CompanyCam, users can easily share photos with clients and team members, facilitating clear communication and reducing the likelihood of misunderstandings.
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Streamlined Scheduling and Dispatching: Kickserv simplifies the scheduling process, allowing businesses to efficiently manage their technicians and optimize routes for faster service delivery.
Improved Communication: The platform facilitates seamless communication between office staff, technicians, and customers, ensuring everyone stays informed throughout the service lifecycle.
Enhanced Customer Satisfaction: Kickserv empowers businesses to deliver exceptional customer experiences by providing timely updates, online booking options, and convenient payment processing.
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Occasional Bugs: Users have reported experiencing occasional bugs within the app, which can be frustrating and disrupt workflows.
Limited Editing Features: Some users have expressed a need for more advanced photo editing features within the app, finding the current options somewhat limiting for their needs.
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Limited Customization: Users express frustration over the inflexibility of Kickserv to accommodate unique business workflows. For example, one user found it difficult to customize the platform to manage the specific equipment maintenance needs of their company.
Reporting Shortcomings: Kickserv's reporting features are perceived as basic and lacking depth. Users desire more comprehensive reporting capabilities to gain deeper insights into their field operations. For instance, a user highlighted the inability to generate reports that analyze technician performance based on specific metrics.
Mobile App Functionality: While Kickserv offers a mobile app, users report limitations in its functionality and user-friendliness. Some users find the app clunky and slow, impacting technician efficiency in the field. For example, a user mentioned difficulties with the app's GPS tracking feature, which hindered their ability to monitor technician location in real-time.
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Users praise CompanyCam for its user-friendly platform, making it a breeze for even tech-challenged team members to use effectively. This ease of use is essential in fast-paced industries where time is money, as it allows teams to quickly adopt and benefit from the software without extensive training. The ability to effortlessly manage photos directly within the app, tagging and organizing them for easy retrieval, is another major plus. This streamlines project documentation and keeps everyone on the same page, which is crucial for maintaining consistency and accountability. Users also rave about the enhanced communication and collaboration facilitated by CompanyCam's real-time photo sharing and project updates. This real-time communication keeps everyone in the loop, reducing delays and misunderstandings, which is particularly important in field service management where teams are often dispersed. However, some users have reported occasional bugs and a need for more advanced features and integrations, indicating that there's still room for improvement. Overall, CompanyCam is highly recommended for construction and field service businesses, especially those seeking to improve project management, communication, and documentation. Its user-friendly design, robust photo management capabilities, and emphasis on real-time collaboration make it a valuable tool for teams that need to stay connected and organized while on the go.

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Is your current Field Service Management software giving you a kick in the pants? If so, Kickserv might be the solution you're looking for. Kickserv is a cloud-based platform designed to streamline field service operations, offering features like scheduling, dispatching, tracking, and reporting. It also integrates with popular business systems such as CRM and ERP, providing a comprehensive solution. But how does it stack up against the competition? User reviews from the past year paint a largely positive picture of Kickserv. Many users praise its ease of use and affordability, especially for small to medium-sized businesses. The intuitive interface and straightforward features make it easy for teams to get up and running quickly, without extensive training. The mobile app is a standout feature, allowing technicians to manage jobs, track time, and collect payments on the go. Integration with QuickBooks is another major plus, ensuring seamless financial management. However, some users have reported occasional glitches and limitations in customization options. While Kickserv may not have all the bells and whistles of some higher-end competitors, its simplicity, affordability, and mobile capabilities make it a compelling choice for businesses looking for a reliable and user-friendly Field Service Management solution. Kickserv appears to be best suited for small to medium-sized businesses in service industries such as HVAC, plumbing, electrical, and landscaping. Its core features address the common pain points of these businesses, such as scheduling, dispatching, invoicing, and customer communication. The affordable pricing and scalability make it a practical choice for growing businesses. While larger enterprises with more complex needs may require a more robust solution, Kickserv offers a solid foundation for managing field service operations efficiently and effectively.

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