Home > Field Service Management Software > Jobber > Jobber vs FieldAware

Jobber vs FieldAware

Last Updated: November 18th, 2024

Our analysts compared Jobber vs FieldAware based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Jobber is a field service management (FSM) solution designed for small businesses with under 50 employees. Tools like automated follow-up texts and emails, and route optimization, help field service technicians overcome common challenges like missed follow-ups and delays caused by traffic.

It's ideal for teams that want to improve their customer communication and satisfaction with on-the-way texts, job notes, saved payment methods and flexible scheduling. Key benefits include simplifying job management by automatically converting quotes into jobs (and then generating invoices), managing project expenses, streamlining payments and tracking employee time. Plus, it’s available in Spanish.

User reviews praise how easy it is to get started on the app, even without technical knowledge and how visually simple the design is to find what you need, from timesheets to schedules. In contrast, some users have experienced app slowness and lengthy wait times for customer support.

Pricing is broken into monthly or annual plans. It varies depending on the number of users and features:

1 user: $19/mo
Up to 5 users: $89/mo
Up to 15 users: $149/mo
Individual users can be added to any package for $29/mo

There's also a free trial for 14 days that doesn't require a credit card.

Pros

User-friendly platform
Easy Scheduling
Mobile-friendly
Friendly customer support
Easy invoicing and payments
Detailed reports and client histories

Cons

Limited customization
Time tracking only available on select plans
Requires internet connection
Limited integrations
Slow customer support response time

FieldAware is a cloud-based solution that helps field service businesses manage their daily operations such as scheduling, dispatching, routing, work order management, asset management, customer management, time tracking, invoicing and reporting. It increases productivity, expedites payment cycles, generates more revenue and improves customer satisfaction.

Its mobile-first technology and open API enable a bidirectional flow of information and data between field and back-office staff as well as other web-based products to provide a complete ecosystem for service automation.

$19 Monthly, single user

Free Trial is available →

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Tailored to your specific needs

$70/User, Monthly

Free Trial is available →

Get a free price quote

Tailored to your specific needs

Small

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Chromebook

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Cloud

On-Premise

Mobile

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Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

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Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

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24/7 Live Support

Product Insights

Simplify Job Management: Better handle your quotes, schedules, invoices and payments. Cut out redundant entries and errors by entering information once and seamlessly converting it from quote to job to invoice automatically. Attach notes.
Improve Client Relationships: Access client, job and billing details anytime, anywhere, enabling quicker answers to common questions and seamless information retrieval. Keep previous client info handy, including past quotes, jobs, invoices and billing history. Reduce no-shows with booking alerts and customer email confirmations.
Monitor Expenses: Manage project costs remotely by uploading receipts and ensuring timely record updates for purchased materials.
Streamline Payments: Streamline recurring work payments by automatically generating and charging invoices for completed jobs and using your client's saved credit card information.
Integrations:Handle payments and card details directly through Jobber Payments, or use available integrations with Square, Paypal Express and Stripe.
Track Time: Clock in and out on the go, leading to more accurate timesheets and payroll. You can also opt to track your employees' time with location timers automatically. GPS tracking additionally helps assign any last-minute jobs to the closest available technician.
Work On-the-Go: Coordinate with field staff, facilitate job updates, invoice creation and collecting payments in the field with iOS and Android apps.
Foster Improvements: Strengthen customer relationships and enhance performance by following each job with a thank-you and feedback survey to identify top team members and discover key insights for improving future jobs.

Automate Workflows: Automate daily operations such as scheduling and dispatch, invoicing and work order management to save time, eliminate manual errors and boost revenue.
Easy to Use and Adopt: Access the system via optimal screen resolutions, intuitive menus, legible data fields and seamless workflows to facilitate faster work order completion.
Configurable and Flexible: Accommodate unique business and workflow requirements for multiple types of fieldwork and industries with its highly configurable, extensible and flexible software.
Improve Operational Visibility: Get complete operational visibility and control with live status updates for work orders, technicians, assets and invoices from a central dashboard.
Increase Customer Satisfaction: Improve first-time fix rates and meet service level compliances to improve customer satisfaction and decrease customer churn.
Rapid ROI: Facilitate fast implementations and easy adoption to get the business up and running, contributing to rapid ROI.
Scalability: Scale enterprise-level features and capabilities to accommodate unique business requirements with efficient toolkits for product enhancements, implementations, training and support.
Made-for-Mobile Solution: Enable field technicians to access work orders, track assets, plan efficient routes, add job documentation, access customer work history, raise invoices, communicate with back-office staff and get customer signatures through fully-featured native apps for iOS and Android devices.
Offline Accessibility: Leverage offline accessibility for remote locations. Sync data as soon as the internet is available.
Open API: Integrate FieldAware with existing business software for ERP, accounting, CRM or custom solutions with an API based on the JSON data-interchange format.

Scheduling: Jobber automatically schedules jobs based on your preferences, including service descriptions, estimated prices and time durations. Save time by empowering customers to book appointments online. Facilitate better employee schedule management by specifying the earliest availability and buffer times.
Dispatching and Route Planning: Assign last-minute jobs to the nearest team member, reducing wait times and increasing fuel efficiency. After selecting your starting point, Jobber maps out the most efficient routes with GPS tracking. Stay in the loop with instant notifications and turn-by-turn directions for new jobs or cancellations.
Centralized Information: View on-site instructions, required job forms and checklists to avoid missed steps and ensure effective job completions. Add notes, photos and files to client profiles for future reference and to help build better customer support. Access salary guides to stay on top of current data by state, experience level and job title.
Calendar: Reschedule or reassign jobs with the handy drag-and-drop feature. Choose from five views and use color coding to organize and personalize your tasks.
Invoicing: Compile multiple jobs, then generate and send invoices with a few simple clicks via batch invoicing. Digital invoices are available to send via text or email. Personalize invoices with your branding, contact info and disclaimer. Reduce late or missed invoices with prompts for when it's time to send invoices, either after a visit, completed job or monthly. Send customers email or text follow-ups automatically to remind them of any outstanding invoices.
Payments: Enable online invoice payments that deposit into bank accounts within minutes, including on weekends and holidays, to help your employees get paid faster than with traditional checks. Manage customer relationships with access to previous quotes, job details and billing history.
QuickBooks Integration: Reduce double-entrees and streamline accounting with QuickBooks. Keep all data related to customers, timesheets, invoices and payments up to date.
Time Tracking: Track your time with the flexibility to clock in and out from anywhere. Ensure accurate invoicing and timesheets with automatic time tracking via location timers. Enable time-tracking reminders when workers approach job sites or client homes by setting location timers to reminder mode and start or stop timers with a simple tap.
Expense Tracking: Record expense dates, amounts and employee info. Use pre-built expense reports to simplify filtering, view payroll expenses and categorize them to identify spending patterns for planning future jobs. Capture and add receipt photos to your expense log on the mobile app. Reduce errors by automating reimbursable expenses and marking them as paid.
Team Permissions: Add, deactivate and edit users. Set up permission levels based on roles, including limited worker, worker, dispatcher, manager and admin to control data access. Customize user permissions settings to fit your needs.
Client Manager: Ensure your customer's info is always up-to-date with customizable client profiles. Access key details from the office or on the road, including job histories and communication histories like previous texts and emails.
Online Booking: Empower customers to book appointments online, including through social media. They can fill out a form for services they need, preferred time and date, and from there, jobs show up on your schedule. Set limits on service areas near you, your availability and the maximum distance you'll cover between appointments. Managers can also assign jobs to specific team members.
Job Forms: Streamline your work by completing job forms and uploading on-site photos for record-keeping. The app also guides you through every step of your workflow, including job instructions, checklists and customer follow-ups.
Client Hub: Provide clients with a self-serve portal for sending online work requests and checking, changing and approving quotes. Clients can track appointment details, pay invoices, add tips and share feedback via surveys.
Automated Communication: Reduce no-shows and frustration from miscommunication with customizable on-my-way texts and automated reminders and follow-ups. Templates are available to ensure your customer emails and texts are always prompt and professional.
Quote Management: Create professional, branded, customizable quotes right from your mobile device. Send quotes by email and text message. Clients can remotely view and approve quotes. Get notified when customers view quotes and automate follow-up emails or texts for unanswered quotes.
Credit Card Processing: Facilitate payments in-person or online for one-off jobs and automatically charge customers' saved cards for recurring jobs. For U.S. clients, there's also a Jobber card reader for in-person credit and debit card payments. The processing fee starts at 2.9% (and 30¢ per transaction).
Task Automation: Integrate with Zapier to automate routine tasks and foster a more seamless workflow with 1500+ web apps, including welcome emails via Gmail and getting feedback with SurveyMonkey.
Email and Postcard Marketing: Connect your client list with your Mailchimp account and streamline sending everyone emails and postcards (also helping reduce duplicate or missed messages from manually reaching out). Get assistance with marketing your services and reach new customer prospects via Facebook and Instagram ads.
Booking Assistance: With Google's Local Services Ads, new and potential customers can schedule appointments in your calendar through a Google search.
Reporting: Get over 20 built-in reports, including financial reports with projected incomes, transaction histories, invoice details, payroll and expenses. Export reports and automatically get them sent to your employees' inboxes.
Mobile App: Schedule jobs, create invoices and stay in the loop on schedule changes, client messages and booking requests with push notifications. Use the quick create menu to add new items and build client profiles, track expenses, and generate work requests, tasks and quotes, accessible from nearly every screen in the app to save time.
Chemical Tracking: Select your service address, specific job and the date and time to track chemicals. Add current weather conditions and additional relevant info as needed. Access a chemicals list to view all tracked chemicals and sort through your list by client, date or employee. Download reports via CSV. There's additionally a section for quick facts about chemicals. (Note: This feature is currently not available in the mobile app and is only available on select plans).
Business and Consumer Financing: Provide customers with financing options like monthly installment payments through Wisetack. Additionally, leverage Stripe to streamline secure quick payments at job sites or online.

Scheduling and Dispatch: Automate job scheduling and dispatch based on service regions, technician skills, location and route efficiency. View real-time location and availability of field workers to assign jobs and dispatch resources efficiently.
Route Optimization: Cut down transit time, and optimize route planning with the most cost-, time and fuel-efficient route for each field technician and corresponding work orders.
Work Order Management: Create work orders with customer location, contact information and service requests, associated tasks and checklists, required assets and equipment, service history, photos and manuals.
Asset Management: Maintain a detailed record of assets to schedule maintenance, recognize upsell opportunities, and document issues and repairs.
Barcode Scanner: Enable field staff to scan barcodes to pull up item or asset details, including make, model and serial number while adding notes, photos and attachments to assets and tasks.
Customer Portal: Create a branded customer portal to let customers submit word order requests, check job statuses and service history, access invoices and pay bills.
Forms: Create and maintain editable PDF forms to manage incident reports, safety checklists and customer surveys. Form data automatically synchronizes with jobs and other business solutions to maintain transparency of information.
Knowledge Management: Maintain a knowledge base for field staff to share business expertise, standard operating procedures and tips in the form of documents, videos and images.
Alerts and Notifications: Send real-time updates to field staff about work order allocation. Notify customers through email and SMS at all stages of the service cycle.
Time Management: Manage employee timesheets for each work order and record labor costs for seamless payroll processing.
External Integrations: Get pre-built integrations with NetSuite, QuickBooks, Salesforce, Xero and CentralBOS. Open API facilitates custom integrations with other accounting, ERP, CRM and business solutions, as required.
Invoicing: Create and share customizable and brandable estimates, quotations, invoices, waiver forms and work orders on the field through SMS or email. Capture client signatures, collect payments and sync transactional data with accounting tools.
Reporting and Insights: Access 12 standard reports and an intuitive report builder to monitor key performance indicators and visualize data at a glance.

Product Ranking

#33

among all
Field Service Management Software

#69

among all
Field Service Management Software

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Analyst Rating Summary

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FieldAware

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29%

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User Sentiment Summary

91%

of users recommend this product

Jobber has a 'excellent' User Satisfaction Rating of 91% when considering 617 user reviews from 2 recognized software review sites.

66%

of users recommend this product

FieldAware has a 'fair' User Satisfaction Rating of 66% when considering 62 user reviews from 1 recognized software review sites.

4.53 (600)

3.28 (62)

4.75 (17)

n/a

Awards

Synopsis of User Ratings and Reviews

Getting Started: Generally, users found Jobber easy to set up and user-friendly.

Reduces Unpaid Invoices: Users found payment reminders helpful.

Customer Communication: Users enjoyed automated follow-ups for clients, reducing late responses and incomplete jobs.

Scheduling Flexibility: Users could easily add jobs and move schedules as needed, also enjoying the notes function for added transparency.

Easy to Use: FieldAware is designed with a user-friendly interface that is simple and straightforward for both office staff and field technicians to navigate.

Streamlined Scheduling and Dispatching: The software provides efficient tools for scheduling and dispatching technicians, optimizing routes, and providing real-time job tracking.

Real-Time Job Tracking: FieldAware allows for real-time tracking of job progress and status updates, keeping everyone informed and improving communication between the office and field teams.

Mobile Accessibility: The FieldAware mobile app empowers field technicians to access job details, customer information, and complete tasks on-the-go, increasing efficiency and productivity.

Integration with Other Software: FieldAware integrates with popular business software such as QuickBooks, streamlining accounting and other business processes.

Scheduling Limitations: The scheduling function left some users wanting more types to choose from, like bi-weekly or monthly.

Navigating the App: Some users experienced a learning curve when setting up payments.

Mobile App Issues: Some users experienced duplicate invoices when using the mobile app.

Customer Support Responsiveness: Some customers reported waiting days to weeks for resolution from customer support.

Limited Reporting: FieldAware's reporting features are not as robust as some users would like, limiting the ability to analyze business data in depth.

Minimum User Requirement: A minimum of 20 users is required to use FieldAware, which can be a barrier for smaller businesses.

Customer Support Issues: Some users have reported experiencing challenges with FieldAware's customer support, such as slow response times or difficulty getting issues resolved.

Team Visibility Limitations: Team members cannot view their dispatch assignments directly and rely on the Team Lead for this information, potentially hindering proactive communication and coordination.

Jobber, a popular field service management software, caters to businesses operating on the go. It’s suitable for small or medium sized teams and larger companies with dispersed technicians, though the pricing structure may be less ideal for smaller start-ups. Its standout features include online booking, automated reminders and follow-ups, scheduling, dispatching and route optimization. The software also facilitates email marketing through Mailchimp, enabling users to reach their client base effectively and even assisting in customer prospecting via Facebook and Instagram ads. Additionally, Jobber offers booking assistance through Google's Local Services Ads, allowing customers to schedule appointments directly through a Google search.The mobile app enhances flexibility by allowing users to schedule jobs, create invoices and stay updated on schedule changes, client messages and booking requests with push notifications.Users commend Jobber for its user-friendly interface, effective payment reminders and scheduling flexibility. However, some users report drawbacks, including limitations in the scheduling function, a learning curve, duplicate invoices and delays in customer support responsiveness. Additionally, Jobber is more expensive than some of its competitors.Overall, Jobber is a comprehensive FSM solution providing a range of features for efficiency and better customer communication.

Is FieldAware software really as keen as it seems in the field service management arena? User reviews from the past year reveal a mixed bag. On the upside, FieldAware consistently earns praise for its user-friendly interface, particularly for field technicians who find it intuitive and easy to navigate. This ease of use extends to features like scheduling, dispatching, and time tracking, streamlining daily operations for field teams. Users also appreciate the software's ability to improve back-office efficiency, citing faster invoicing and more detailed job records as key benefits. However, FieldAware isn't without its drawbacks. Some users point to limitations in reporting features, making it difficult to extract in-depth insights from their data. Occasional issues with customer support have also been reported, potentially hindering timely problem resolution. Moreover, FieldAware has been criticized for lacking certain advanced features found in competitors like ServiceTitan, such as automated customer communication tools. For instance, one user pointed out the absence of automatic text message notifications for customers when a technician is on the way. Overall, FieldAware appears best-suited for small to mid-sized businesses with mobile workforces seeking a user-friendly solution for managing core field service operations. Its strengths lie in its intuitive interface, efficient scheduling and dispatching capabilities, and seamless integration with other business software like QuickBooks. However, companies requiring robust reporting features or seeking more advanced automation capabilities might find FieldAware lacking and should explore alternative options.

Screenshots

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FAQ

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