Home > Field Service Management Software > Jobber > Jobber vs Housecall Pro

Jobber vs Housecall Pro

Last Updated:

Our analysts compared Jobber vs Housecall Pro based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Jobber Software Tool
SelectHub Award Winner
Housecall Pro Software Tool
SelectHub Award Winner
Get Free Demo Demo    Request Pricing Pricing
Get Free Demo Demo    Request Pricing Pricing

Product Basics

Analyst Rating

74 Detailed Analysis

User Sentiment

Excellent User Sentiment (617 Reviews)

Analyst Rating

70 Detailed Analysis

User Sentiment

Excellent User Sentiment (5185 Reviews)
Jobber is a field service management (FSM) solution designed for small businesses with under 50 employees. Tools like automated follow-up texts and emails, and route optimization, help field service technicians overcome common challenges like missed follow-ups and delays caused by traffic.

It's ideal for teams that want to improve their customer communication and satisfaction with on-the-way texts, job notes, saved payment methods and flexible scheduling. Key benefits include simplifying job management by automatically converting quotes into jobs (and then generating invoices), managing project expenses, streamlining payments and tracking employee time. Plus, it’s available in Spanish.

User reviews praise how easy it is to get started on the app, even without technical knowledge and how visually simple the design is to find what you need, from timesheets to schedules. In contrast, some users have experienced app slowness and lengthy wait times for customer support.

Pricing is broken into monthly or annual plans. It varies depending on the number of users and features:
  • 1 user: $19/mo
  • Up to 5 users: $89/mo
  • Up to 15 users: $149/mo
  • Individual users can be added to any package for $29/mo
There's also a free trial for 14 days that doesn't require a credit card.

Pros
  • User-friendly platform
  • Easy Scheduling
  • Mobile-friendly
  • Friendly customer support
  • Easy invoicing and payments
  • Detailed reports and client histories
Cons
  • Limited customization
  • Time tracking only available on select plans
  • Requires internet connection
  • Limited integrations
  • Slow customer support response time
read more...
Housecall Pro, sometimes referred to as HCP, is a service industry and fieldwork software solution that exists both as a cloud and mobile application.

It helps users do away with pen and paper bookkeeping by streamlining essential back-office tasks. It also takes standard field service workflows and integrates them into its mobile and cloud-based applications.
read more...
$19 Monthly, single user
Free Trial is available →
Get a free price quote
Tailored to your specific needs
$49 Annual, monthly
Free Trial is available →
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Simplify Job Management: Better handle your quotes, schedules, invoices and payments. Cut out redundant entries and errors by entering information once and seamlessly converting it from quote to job to invoice automatically. Attach notes.
  • Improve Client Relationships: Access client, job and billing details anytime, anywhere, enabling quicker answers to common questions and seamless information retrieval. Keep previous client info handy, including past quotes, jobs, invoices and billing history. Reduce no-shows with booking alerts and customer email confirmations.
  • Monitor Expenses: Manage project costs remotely by uploading receipts and ensuring timely record updates for purchased materials.
  • Streamline Payments: Streamline recurring work payments by automatically generating and charging invoices for completed jobs and using your client's saved credit card information.
  • Integrations:Handle payments and card details directly through Jobber Payments, or use available integrations with Square, Paypal Express and Stripe.
  • Track Time: Clock in and out on the go, leading to more accurate timesheets and payroll. You can also opt to track your employees' time with location timers automatically. GPS tracking additionally helps assign any last-minute jobs to the closest available technician.
  • Work On-the-Go: Coordinate with field staff, facilitate job updates, invoice creation and collecting payments in the field with iOS and Android apps.
  • Foster Improvements: Strengthen customer relationships and enhance performance by following each job with a thank-you and feedback survey to identify top team members and discover key insights for improving future jobs.
read more...
  • A Full-Featured Product: Run and streamline all aspects of a field service business with an ‘all-in-one’ product. 
  • Competitive Cost: Reduce overhead expenses and software installation fees with comparatively low priced software, starting at just $19.99 per month. 
  • Better Serves Customers: Handle a myriad of field and back-office tasks, boosting customer satisfaction and securing the user’s revenue stream in an easy and cost-effective manner. 
  • Replaces Cumbersome Back-Office Tasks: Manage cumbersome and repetitive back-office tasks such as billing, scheduling and bookkeeping at one place, reducing the need for archaic technologies like spreadsheets or pen and paper. 
read more...
  • Scheduling: Jobber automatically schedules jobs based on your preferences, including service descriptions, estimated prices and time durations. Save time by empowering customers to book appointments online. Facilitate better employee schedule management by specifying the earliest availability and buffer times.  
  • Dispatching and Route Planning:  Assign last-minute jobs to the nearest team member, reducing wait times and increasing fuel efficiency. After selecting your starting point, Jobber maps out the most efficient routes with GPS tracking. Stay in the loop with instant notifications and turn-by-turn directions for new jobs or cancellations.  
  • Centralized Information: View on-site instructions, required job forms and checklists to avoid missed steps and ensure effective job completions. Add notes, photos and files to client profiles for future reference and to help build better customer support. Access salary guides to stay on top of current data by state, experience level and job title. 
  • Calendar: Reschedule or reassign jobs with the handy drag-and-drop feature. Choose from five views and use color coding to organize and personalize your tasks. 
  • Invoicing: Compile multiple jobs, then generate and send invoices with a few simple clicks via batch invoicing. Digital invoices are available to send via text or email. Personalize invoices with your branding, contact info and disclaimer. Reduce late or missed invoices with prompts for when it's time to send invoices, either after a visit, completed job or monthly. Send customers email or text follow-ups automatically to remind them of any outstanding invoices. 
  • Payments: Enable online invoice payments that deposit into bank accounts within minutes, including on weekends and holidays, to help your employees get paid faster than with traditional checks. Manage customer relationships with access to previous quotes, job details and billing history. 
  • QuickBooks Integration: Reduce double-entrees and streamline accounting with QuickBooks. Keep all data related to customers, timesheets, invoices and payments up to date.  
  • Time Tracking: Track your time with the flexibility to clock in and out from anywhere. Ensure accurate invoicing and timesheets with automatic time tracking via location timers. Enable time-tracking reminders when workers approach job sites or client homes by setting location timers to reminder mode and start or stop timers with a simple tap. 
  • Expense Tracking: Record expense dates, amounts and employee info. Use pre-built expense reports to simplify filtering, view payroll expenses and categorize them to identify spending patterns for planning future jobs. Capture and add receipt photos to your expense log on the mobile app. Reduce errors by automating reimbursable expenses and marking them as paid. 
  • Team Permissions: Add, deactivate and edit users. Set up permission levels based on roles, including limited worker, worker, dispatcher, manager and admin to control data access. Customize user permissions settings to fit your needs.  
  • Client Manager: Ensure your customer's info is always up-to-date with customizable client profiles. Access key details from the office or on the road, including job histories and communication histories like previous texts and emails. 
  • Online Booking: Empower customers to book appointments online, including through social media. They can fill out a form for services they need, preferred time and date, and from there, jobs show up on your schedule. Set limits on service areas near you, your availability and the maximum distance you'll cover between appointments. Managers can also assign jobs to specific team members. 
  • Job Forms: Streamline your work by completing job forms and uploading on-site photos for record-keeping. The app also guides you through every step of your workflow, including job instructions, checklists and customer follow-ups. 
  • Client Hub: Provide clients with a self-serve portal for sending online work requests and checking, changing and approving quotes. Clients can track appointment details, pay invoices, add tips and share feedback via surveys.  
  • Automated Communication: Reduce no-shows and frustration from miscommunication with customizable on-my-way texts and automated reminders and follow-ups. Templates are available to ensure your customer emails and texts are always prompt and professional.  
  • Quote Management: Create professional, branded, customizable quotes right from your mobile device. Send quotes by email and text message. Clients can remotely view and approve quotes. Get notified when customers view quotes and automate follow-up emails or texts for unanswered quotes.  
  • Credit Card Processing: Facilitate payments in-person or online for one-off jobs and automatically charge customers' saved cards for recurring jobs. For U.S. clients, there's also a Jobber card reader for in-person credit and debit card payments. The processing fee starts at 2.9% (and 30¢ per transaction).  
  • Task Automation: Integrate with Zapier to automate routine tasks and foster a more seamless workflow with 1500+ web apps, including welcome emails via Gmail and getting feedback with SurveyMonkey.  
  • Email and Postcard Marketing: Connect your client list with your Mailchimp account and streamline sending everyone emails and postcards (also helping reduce duplicate or missed messages from manually reaching out). Get assistance with marketing your services and reach new customer prospects via Facebook and Instagram ads.  
  • Booking Assistance: With Google's Local Services Ads, new and potential customers can schedule appointments in your calendar through a Google search. 
  • Reporting: ­­­Get over 20 built-in reports, including financial reports with projected incomes, transaction histories, invoice details, payroll and expenses. Export reports and automatically get them sent to your employees' inboxes. 
  • Mobile App: Schedule jobs, create invoices and stay in the loop on schedule changes, client messages and booking requests with push notifications. Use the quick create menu to add new items and build client profiles, track expenses, and generate work requests, tasks and quotes, accessible from nearly every screen in the app to save time.  
  • Chemical Tracking: Select your service address, specific job and the date and time to track chemicals. Add current weather conditions and additional relevant info as needed. Access a chemicals list to view all tracked chemicals and sort through your list by client, date or employee. Download reports via CSV. There's additionally a section for quick facts about chemicals. (Note: This feature is currently not available in the mobile app and is only available on select plans). 
  • Business and Consumer Financing: Provide customers with financing options like monthly installment payments through Wisetack. Additionally, leverage Stripe to streamline secure quick payments at job sites or online.  
read more...
  • Android and iOS: Equip technicians with mobile apps that have cross-platform compatibility across iPhone and Android devices. 
  • Low Processing Rates: Process payments quickly and efficiently and pay comparatively small processing fees. The average processing fee ranges from 1.5% to 3.5% in other industries. 
  • Message Customers: Allow field technicians to send “on my way” messages, pull up customer histories, book and pay via text, with a built-in mobile communications system. 
  • Fast Customer Onboarding: Get assistance in onboarding new customers, managing accounts, handling payment, scheduling, emailing and marketing while saving up to 15 hours per week. 
  • Book Directly Online:  Enable customers to book appointments online from the business website, Facebook page, Google page and more. 
  • Website Builder: Get a free, custom website that is deeply integrated with the software. 
  • Advanced Payment Features:  Streamline money management with advanced features such as instant pay, money management, QuickBooks integrations, billing, expense cards and more. 
read more...

Product Ranking

#33

among all
Field Service Management Software

#1

among all
Field Service Management Software

Find out who the leaders are

Analyst Rating Summary

74
70
98
100
100
87
74
59
Show More Show More
Customer Management
Billing and Invoicing
Work Order Management
Billing and Invoicing
Customer Management
Reporting and Dashboards
Work Order Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Jobber
Housecall Pro
+ Add Product + Add Product
Billing And Invoicing Customer Management Dispatching Equipment And Asset Management Inventory Management Mobile Capabilities Reporting And Dashboards Routing Scheduling Technician And Contractor Management Work Order Management 98 100 74 69 20 70 79 58 69 81 89 100 87 59 55 13 75 87 33 71 81 85 0 25 50 75 100
100%
0%
0%
100%
0%
0%
100%
0%
0%
89%
0%
11%
75%
0%
25%
50%
0%
50%
71%
0%
29%
57%
0%
43%
13%
0%
87%
0%
0%
100%
64%
0%
36%
73%
0%
27%
78%
0%
22%
89%
0%
11%
50%
0%
50%
25%
0%
75%
71%
0%
29%
71%
0%
29%
83%
0%
17%
83%
0%
17%
88%
0%
12%
75%
0%
25%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

55%
0%
45%
45%
0%
55%

User Sentiment Summary

Excellent User Sentiment 617 reviews
Excellent User Sentiment 5185 reviews
91%
of users recommend this product

Jobber has a 'excellent' User Satisfaction Rating of 91% when considering 617 user reviews from 2 recognized software review sites.

94%
of users recommend this product

Housecall Pro has a 'excellent' User Satisfaction Rating of 94% when considering 5185 user reviews from 5 recognized software review sites.

n/a
5.0 (11)
n/a
4.3 (90)
4.53 (600)
4.72 (2661)
n/a
4.7 (2420)
4.75 (17)
5.0 (3)

Awards

SelectHub research analysts have evaluated Jobber and concluded it earns best-in-class honors for Customer Management. Jobber stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Customer Management Award

SelectHub research analysts have evaluated Housecall Pro and concluded it earns best-in-class honors for Billing and Invoicing. Housecall Pro stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Billing and Invoicing Award

Synopsis of User Ratings and Reviews

Getting Started: Generally, users found Jobber easy to set up and user-friendly.
Reduces Unpaid Invoices: Users found payment reminders helpful.
Customer Communication: Users enjoyed automated follow-ups for clients, reducing late responses and incomplete jobs.
Scheduling Flexibility: Users could easily add jobs and move schedules as needed, also enjoying the notes function for added transparency.
Show more
User Friendly: 100% of the users who mention ease of use recommend the software for its user-friendliness.
Customer and Tech Support: Nearly 82% of the users who talk about customer and tech support laud their promptness and friendly demeanor.
QuickBooks Integration: Seamless QuickBooks integration makes finance and accounting operations easy to manage, as noted by about 77% of the users who refer to integrations.
Scheduling and Dispatching: The ease of scheduling and dispatching streamlines logistics and service delivery for almost 90% of the users who mention the feature.
Customer Communications: More than 96% of users who talk about customer communications concur that prompt communication and regular updates improve customer satisfaction.
Implementation, Onboarding and Training: Nearly 82% of the users who mention implementation, onboarding and training were pleased with its migration assistance and user adaptation level.
Show more
Scheduling Limitations: The scheduling function left some users wanting more types to choose from, like bi-weekly or monthly.
Navigating the App: Some users experienced a learning curve when setting up payments.
Mobile App Issues: Some users experienced duplicate invoices when using the mobile app.
Customer Support Responsiveness: Some customers reported waiting days to weeks for resolution from customer support.
Show more
Customization: About 80% of the users who mention a lack customized workflows and processes wish those features would be added.
Glitches: 100% of the users who refer to glitches note that the software has occasional glitches and data lags, resulting in delays and redundancy.
Reporting: Limited reporting capabilities and lack of customized reports are noted by about 57% of the users who mention the feature.
Show more

Jobber, a popular field service management software, caters to businesses operating on the go. It’s suitable for small or medium sized teams and larger companies with dispersed technicians, though the pricing structure may be less ideal for smaller start-ups. Its standout features include online booking, automated reminders and follow-ups, scheduling, dispatching and route optimization. The software also facilitates email marketing through Mailchimp, enabling users to reach their client base effectively and even assisting in customer prospecting via Facebook and Instagram ads. Additionally, Jobber offers booking assistance through Google's Local Services Ads, allowing customers to schedule appointments directly through a Google search.The mobile app enhances flexibility by allowing users to schedule jobs, create invoices and stay updated on schedule changes, client messages and booking requests with push notifications.Users commend Jobber for its user-friendly interface, effective payment reminders and scheduling flexibility. However, some users report drawbacks, including limitations in the scheduling function, a learning curve, duplicate invoices and delays in customer support responsiveness. Additionally, Jobber is more expensive than some of its competitors.Overall, Jobber is a comprehensive FSM solution providing a range of features for efficiency and better customer communication.

Show more

Housecall Pro is a user-friendly solution for field service businesses to manage scheduling, dispatching and customer communications. Its seamless integration with QuickBooks also assists with finance and accounting operations, making it a well-rounded product. Similarly, its prompt customer and technical support, as well as implementation and onboarding support, are lauded by users. However, its lack of customization, limited reporting functionality and occasional data lags and glitches need more work.

Show more

Screenshots

Top Alternatives in Field Service Management Software

Dynamics 365 Field Service
FieldEdge
Housecall Pro
IFS Field Service Management
Kickserv
mHelpDesk
Oracle Field Service
Salesforce Field Service
Service Fusion
ServiceMax
ServicePower
ServiceTitan
simPRO
Workiz

Related Categories

Carpet Cleaning Software
Cleaning Service Software
CPQ Software
CPQ Software For Manufacturing
Dispatch Software
Dynamic Pricing Software
GPS Tracking Software
HVAC GPS Tracking Software
HVAC Software
Job Management Software
Job Scheduling Software
Lawn Care Software
Locksmith Software
Machine Shop Quoting Software
Manufacturing Estimating Software
Manufacturing Quoting Software
Pest Control Software
Plumbing Software
Pool Service Software
Pricing Software
Quote Management Software
Quote To Cash Software
Quoting Software
RFP Software
Routing Software
Sales Quoting Software
Service Scheduling Software
Show more
Carpet Cleaning Software
Cleaning Service Software
Dispatch Software
GPS Tracking Software
HVAC GPS Tracking Software
HVAC Software
Job Management Software
Job Scheduling Software
Lawn Care Software
Locksmith Software
Pest Control Software
Plumbing Software
Pool Service Software
Routing Software
Service Scheduling Software
Show more

Head-to-Head Comparison

Jobber VS Dynamics 365 Field Service
Jobber VS FieldEdge
Jobber VS Housecall Pro
Jobber VS IFS Field Service Management
Jobber VS Kickserv
Jobber VS Oracle Field Service
Jobber VS Salesforce Field Service
Jobber VS Service Fusion
Jobber VS ServiceMax
Jobber VS ServicePower

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics
Build Your Requirements
SelectHub Products Cost and Pricing Guide
Get Your Free Comparison Report
Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
    Table settings