Zuper vs Kickserv

Zuper is a comprehensive field service management solution that offers a detailed dashboard for effective oversight.While test-driving the demo, I initially thought the dashboard felt a bit overwhelming because there’s a lot of info in one place. However, while it may seem cluttered at first, it shows the details employees need without multiple tabs or spreadsheets (while also giving great transparency to managers).You can easily view your total jobs, with categories for in-progress, canceled, incomplete, completed and upcoming jobs.At the top of the dashboard, there's a customizable icon that allows you to select your desired date range and choose to view data for all teams or a specific one.To the right, you can monitor team availability, including total users, those on break, punched out for the day and those currently on the clock. Below this section, you'll find customer and coworker feedback represented by emojis, offering a quick snapshot of sentiments with options for happy, neutral, or unhappy responses.The left side of the dashboard displays the number of booked and scheduled jobs, and a pie chart illustrates job statuses at a glance for those who prefer visual data.The center of the dashboard highlights quote statuses like organized into drafts, accepted, declined, converted into invoices and awaiting responses. Below this, you'll find a summary of invoices categorized as pending, partially paid or paid.Additionally, the dashboard categorizes jobs by type, such as project management, manufacturing, installation services and residential services. You can quickly assess totals for new jobs, return visits, recurring tasks and one-off jobs.For managers, a leaderboard showcases employees based on the number of completed jobs.I felt like the job-creating process was straightforward and easy. Start by clicking the suitcase icon in the left-hand menu, which is the second option. This takes you to a list of all jobs, where you can see the job title, customer info, assigned employee or team, category, status and priority.To create a new job, click the "Create a New Job" button in the top right. You’ll be prompted to select either an existing customer or add a new one, after which you’ll proceed to enter job details. If you choose an existing client, their info—like address and phone number—will auto-populate.I liked that it shows the customer’s address on the map and connects right to Google Maps. On top of that, the estimates on how long a job will take are really helpful for planning out your day.Next, enter the job title, select its category and type, and choose a date and time slot. One thing that caught me off guard was the use of military time for the slots (like 18:30), but you'll get used to it quickly, and it won't slow you down.In the job details section, there's a text box for any specific information, such as access codes or special client requests, like “please don’t use the front door” or “park on the street.” You can also highlight important details to make sure they stand out. Next up, assign the job to yourself or another employee, then simply preview and save.What do users think of Zuper? Reading recent reviews, the consensus highlights its helpful and responsive implementation team. Most praise its automation features, integrations and scalability.In contrast, some users found the mobile app layout and settings menu difficult to navigate. One recent review also mentioned that time entry is limited to clocking in and out without adding specific minutes/hours for direct tasks.Zuper in ActionOverview:A popular furniture company that operates in over 60 countries struggled with delivery delays and negative installation experiences. They were losing revenue with a wave of frustrated customers.Challenges: Time consuming, manual scheduling and dispatching Lack of real-time visibility for deliveries Communication issues causing inconsistent information Human errors from handwritten service reports Scheduling conflicts and delaysSolutions: Streamlined job management for deliveries and installations Enabled real-time tracking Automated job assignments (with notes and customer details already included) Improved communication through centralized notificationsOverview:In another recent case study, a cleaning company in Austin was struggling with manual timesheets and paper processes, leading to inefficiencies and frequent payroll errors.Challenges: Payroll errors causing employee frustration and turnover Unable to accurately bill clients, resulting in revenue lossesSolutions: Automated time tracking for better accuracy Integrated invoicing based on actual hours worked at each client site

Is your current Field Service Management software giving you a kick in the pants? If so, Kickserv might be the solution you're looking for. Kickserv is a cloud-based platform designed to streamline field service operations, offering features like scheduling, dispatching, tracking, and reporting. It also integrates with popular business systems such as CRM and ERP, providing a comprehensive solution. But how does it stack up against the competition? User reviews from the past year paint a largely positive picture of Kickserv. Many users praise its ease of use and affordability, especially for small to medium-sized businesses. The intuitive interface and straightforward features make it easy for teams to get up and running quickly, without extensive training. The mobile app is a standout feature, allowing technicians to manage jobs, track time, and collect payments on the go. Integration with QuickBooks is another major plus, ensuring seamless financial management. However, some users have reported occasional glitches and limitations in customization options. While Kickserv may not have all the bells and whistles of some higher-end competitors, its simplicity, affordability, and mobile capabilities make it a compelling choice for businesses looking for a reliable and user-friendly Field Service Management solution. Kickserv appears to be best suited for small to medium-sized businesses in service industries such as HVAC, plumbing, electrical, and landscaping. Its core features address the common pain points of these businesses, such as scheduling, dispatching, invoicing, and customer communication. The affordable pricing and scalability make it a practical choice for growing businesses. While larger enterprises with more complex needs may require a more robust solution, Kickserv offers a solid foundation for managing field service operations efficiently and effectively.